User's Manual

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Hardware Operations
Section 3
2 Product Hardware Warranty (Non-Software)
(a) CSI represents and warrants to the Purchaser that upon delivery of a repeater to
the Purchaser, all right, title and interest in the unit will pass to the Purchaser free of
all liens, imperfections in title, claims, charges, restrictions, or other encumbrances.
The CSI represents and warrants a repeater’s Hardware (specifically excluding the
Product Software) as furnished shall be new, merchantable, free from defects in
material and workmanship, fit for the ordinary purpose for which the product is used,
shall not infringe on any U.S. Patent, and for the period specified in this document
from the date a repeater is delivered and shall conform to this documents specifica-
tions. Should a unit not conform to the foregoing warranties, CSI shall repair or
replace defective or nonconforming product.
(b) During the warranty period, a defective repeater shall be either repaired on-site
by the CSI or returned to the CSI for repair or replacement at no charge or cost to
the Purchaser. The Purchaser shall bear the risk of loss or damage until a unit is
placed in the possession of the carrier. Unless otherwise agreed to by the CSI and
the Purchaser, for a product that is returned to the CSI for repair, CSI shall complete
repairs and return repaired the product, or ship a replacement product, within three
(3) days of receipt of defective repeater at CSI’s designated repair location. CSI
shall bear the cost of transportation charges for shipment to CSI (FOB origin freight
collect) of the product to be repaired or replaced. For return shipments from CSI to
the Purchaser, CSI shall bear the risk of loss or damage during transit and shall
prepay and bear the cost of transportation charges for shipment of the product that
has been repaired or replaced. If a repeater returned is not defective, CSI shall
promptly advise the Purchaser in writing of the determination and in such cases,
CSI shall return product to the Purchaser at the Purchaser’s expense and risk in its
“as received” condition. If a repeater is returned and is not in warranty, CSI shall
promptly advise the Purchaser in writing of this determination and the charge to
repair the product. In such cases, CSI shall repair the product if so instructed by
the Purchaser in writing and charge the Purchaser for labor, parts, and shipping.
(c) During the warranty period, if the Purchaser’s technical personnel attempt to
determine whether or not a CSI repeater is the cause of service interruption and
cannot identify and resolve the problem causing the interruption after communicating
with CSI’s technical personnel via telephone or other suitable means, and the
service interruption still exists, then the Purchaser may request that CSI begin on-
site repairs as soon as possible, but in no event later than one (1) business day
plus reasonable travel time after receiving the Purchaser’s request. If the problem is
with CSI’s product, (software or hardware), such on-site repairs by CSI shall be at
no charge to the Purchaser.
Warranty and Repair Procedures