User's Manual

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4 Continuing Availability of Service and Parts

(a) CSI shall, if requested by the Purchaser, provide the Purchaser with

maintenance service, repair service and parts for the Product and Soft-

ware, for a period of seven (7) years after extended Product and Service

agreements have been discontinued by the Purchaser. If CSI is unable to

supply such services and/or parts or CSI is unable to obtain an alternative

source to provide such services and/or parts for the Purchaser, then the

CSI shall, without obligation or charge to the Purchaser, provide the

Purchaser with drawings or other documents required to either manufac-

ture or buy such parts and the technical information or any other rights

necessary for the Purchaser to manufacture or purchase such parts for

the purpose of supporting the Purchaser’s customer base.

(b) The technical information shall include, by example and not by way of

limitation:

· Manufacturing drawings and specifications of materials and parts

comprising the replacement and repair parts and components;

· Manufacturing drawings and specifications covering special tooling

and operation;

· A detailed list of all commercially available Continuing Availability of

Service and Partsble parts and components purchased by CSI on the

open market, disclosing the part number, name and location of the

Company and price lists for the purchase; and

· One complete copy of the source code used in the preparation of any

software licensed or otherwise acquired by the Purchaser from CSI,

provided however, that such source code shall remain the property of

CSI and shall be separately licensed to the Purchaser for use by the

Purchaser to support the Product.

does not have the rights to disclose such source code, then CSI shall

disclose its licensor or owner of said source code and shall get the rights

on behalf of the Purchaser.

(d) Certain parts of the Product Software is subject to a licensing agree-

ment and is sublicensed to the Purchaser. In the event of the inability to

provide updates or continuing support of the application software at a

reasonable cost, CSI shall assist the Purchaser in locating an alternative

source.

Hardware Operations

Section 3

Warranty and Repair Procedures

5 Product Returns

Please call 1.877.844.4274 to obtain a Return Material Authorization (RMA)

number for product assessment and repair.