External Desktop My Book ® User Manual My Book User Manual placeholder
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD® at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
MY BOOK USER MANUAL Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY BOOK USER MANUAL Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 7 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 53 Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY BOOK USER MANUAL B Compliance and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY BOOK USER MANUAL 11 About Your WD Drive Secure your precious memories on My Book® desktop storage. This USB 3.0 drive is optimized for the fastest possible data transfer rates and features complete protection for your files. The WD SmartWare™ Pro automatic backup software protects your precious memories. The Acronis® True Image (ATI) WD Edition software provides complete system backup. Password protection with hardware encryption keeps your private stuff private.
MY BOOK USER MANUAL Universal connectivity—With this drive you get connectivity with the latest USB 3.0 devices as well as backward compatibility with USB 2.0 devices. Password protection for privacy—Gain peace of mind knowing that your data is protected from unauthorized access with password protection and encryption. WD quality inside and out—For over 20 years, millions of people worldwide have trusted their data to WD hard drives.
MY BOOK USER MANUAL Optional Accessories For information about optional accessories for WD products, visit: US http://www.shopwd.com or http://www.wdstore.com Canada http://www.shopwd.ca or http://www.wdstore.ca Europe http://www.shopwd.eu or http://www.wdstore.eu All others Contact WD Technical Support in your region. For a list of Technical Support contacts, visit http://support.wd.com and see Knowledge Base answer ID 1048.
MY BOOK USER MANUAL USB 3.0 Power/Activity LED Security Slot Power Connector Figure 2. My Book Drive Power/Activity LED The power/activity LED shows the drive’s power state as follows: LED Appearance Power State/Activity On steady Idle Fast flashing, approximately 3 times per second Activity Slow flashing, approximately every 2.5 seconds System standby USB 3.0 Interface USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with USB 2.0. Connection to a USB 2.
MY BOOK USER MANUAL Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Drives may be damaged by rough handling, shock, or vibration. Always observe the following precautions when unpacking and installing your external storage product: • Do not drop or jolt the drive. • Do not move the drive during activity. • Do not use this product as a portable drive.
MY BOOK USER MANUAL 12 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities, WD Security, and WD SmartWare software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. Depending on your region, if required, change the power adapter as follows: Removing Removing Installing Installing 2. Turn on your computer. 3.
MY BOOK USER MANUAL 4. If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive. 5. Verify that the drive appears in your computer’s file management utility listing. Your My Book drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD software that is on the drive: • WD Drive Utilities • WD Security • WD SmartWare Getting Started with the WD Software 1.
MY BOOK USER MANUAL 5. On the Custom Setup dialog: a. Select an application name to see a brief description of the application: • WD Drive Utilities • WD Security • WD SmartWare b. Clear the check box for any application that you do not want to install. c. Clear the check box for any installation option that you do not want to implement: • Create Desktop Shortcut • Launch Application d. Click Next to install the selected applications and options. 6. Wait for the installation to complete: 7.
MY BOOK USER MANUAL • Installing the WD Security software with the Launch Application option displays the WD Security screen (see Figure 5 on page 10 and “Locking and Unlocking the Drive” on page 46). • Installing the WD SmartWare software displays the Upgrade to WD SmartWare Pro screen for activating your free software upgrade (see Figure 6 on page 10 and proceed to step 9). Figure 4.
MY BOOK USER MANUAL Figure 5. WD Security Screen Figure 6. Upgrade to WD SmartWare Pro Screen 9. The WD SmartWare Pro software upgrade extends the backup function to non-WD drives, unsupported WD drives, and a remote Dropbox folder.
MY BOOK USER MANUAL upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on two other computers. a. Type your first name in the First Name box. b. Type your last name in the Last Name box. c. Type your email address in the Email Address box. d. Click Activate to complete the upgrade and display the Activation Result message: e.
MY BOOK USER MANUAL • By default, the computer option is selected and the computer icon signifies that the backup source device will be either an internal hard drive or drive partition, or a local direct-attached external hard drive: • Selecting the Dropbox option displays the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software: You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup
MY BOOK USER MANUAL c. If you select Dropbox as your backup target device, use the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software: You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup target device. See step 4 of “Configuring a Remote Dropbox Account” on page 63. d.
MY BOOK USER MANUAL b. Click Next to display the initial Select Backup Frequency screen: 14. On the initial Select Backup Frequency screen: a. Select the option for when you want to scan the backup source device and automatically back up any existing file that is changed or new file that is added: • Continuous Backup—Runs all the time • Scheduled Backup—Runs only on specified days at specified times b.
MY BOOK USER MANUAL c. Click Next to display the initial Backup screen. The initial Backup screen display depends on the type of backup you selected at step 13 on page 13. (See Figure 7 on page 16.) 15. On the initial Backup screen you can either: • Run your first backup—See “Backing Up Files” on page 33 before clicking Enable Backup. • Click Skip Backup to skip the backup. 16.
MY BOOK USER MANUAL Initial Category Backup Screen Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do. Initial File Backup Screen Figure 7.
MY BOOK USER MANUAL 13 WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display All operational features and capabilities of the WD SmartWare software are presented in five tab-selected screen displays where: The . . . tab display Provides . . .
MY BOOK USER MANUAL The . . . tab display Provides . . . Settings Buttons for opening dialogs to: • Specify the number of backup versions that you want to keep for each file • Specify a different destination folder for retrieved files • Automatically check for WD SmartWare software updates • Configure a remote Dropbox folder for access by the WD SmartWare Pro software See “Settings Tab Display” on page 30.
MY BOOK USER MANUAL Backup Target Device Icons Computer Icon Backup Source Selector Backup Source Device Selector Backup Source Content Gauge Backup Target Content Gauges Figure 8.
MY BOOK USER MANUAL Table 1. Home Tab Functional Description Display Component Description Activation code required icon Not shown in Figure 8 on page 19: Signifies that the device is either a non-WD device or an unsupported WD device that requires a valid activation code and upgrade to the WD SmartWare Pro software for access. Backup source Dropbox icon Not shown in Figure 8 on page 19: Signifies that you have selected the Dropbox option for backup operations.
MY BOOK USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Backup source content gauge The content gauge for the selected backup source device shows all of the files that are available for a category-type backup against a blue background in six categories where: This file category Includes files with these extensions Documents .doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document extensions Mail .mail, .msg, .pst.
MY BOOK USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Backup source device selector When the computer option is selected, lists all of your computer’s internal hard drives, hard drive partitions, and direct-attached drives that are available as a backup source device.
MY BOOK USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Backup target device icon (continued) Right-clicking a direct-attached drive icon displays a menu with the following options: • Open—Displays the device listing in your computer’s file management utility • Properties—Displays the Windows Drive Properties dialog • Safely remove—Prepares your system to disconnect the drive Note: The Safely remove option is not available for nonWD drives.
MY BOOK USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Backup target device selector Not shown in Figure 8 on page 19: The backup target device selector appears under the icon for each supported backup target device that has more than one drive partition or network share. The drive partition or network share that you select is the target for subsequent backup operations and the source for subsequent retrieve operations.
MY BOOK USER MANUAL Backup Tab Displays The WD SmartWare software provides one of two different Backup tab displays, depending on how you want to select files to back up: • By category—As shown in the content gauges • By file—As shown in the folder structure of your computer’s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation.
MY BOOK USER MANUAL Table 2. Backup Tab Functional Description Display Component Description Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all categories of your files. In this configuration, the advanced backup area is blank.
MY BOOK USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Description Advanced backup area (continued) In file mode, the initial/default configuration of the WD SmartWare software is with none of the files/folders selected for backup.
MY BOOK USER MANUAL Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to the selected backup source device: • Selecting the backup volume to retrieve from • Selecting the destination for retrieved files • Selecting the files to retrieve from the selected backup target device See Figure 10 below and Table 3 on page 29 for a brief functional description of the Retrieve tab displays.
MY BOOK USER MANUAL Table 3. Retrieve Tab Functional Description Display Component Description Backed Up Volumes selection box Lists the backed up volumes that are available to retrieve files from on the selected backup target device. You must select a backup volume before you can click Next to continue with the retrieve operation.
MY BOOK USER MANUAL Settings Tab Display See Figure 11 and Table 4 for a brief functional description of the Settings tab display. Figure 11. Settings Tab Display Table 4. Settings Tab Functional Description Display Component Description Dropbox Account button Displays the Dropbox Account dialog for configuring a remote Dropbox folder for access by the WD SmartWare Pro software.
MY BOOK USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 12 and Table 5 for a brief functional description of the Help tab display. Learning Center Topic Buttons Contact Us Link Support Link WD Store Link Online User Manuals Link Figure 12. Help Tab Display Table 5.
MY BOOK USER MANUAL Table 5. Help Tab Functional Description (Continued) Display Component Description Support link Uses your Web browser to connect to the WD Service & Support Home page at http://support.wd.com. WD Store link Uses your Web browser to connect to the WD online store at: http://store.westerndigital.com/store/wdus.
MY BOOK USER MANUAL 4 1 Backing Up Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically backs up all your important files to the selected backup target device—music, movies, photos, documents, email, and other files. Continuous backup instantly makes a second copy whenever you add or change a file on the selected backup source device. Scheduled backups run on the days and times you select.
MY BOOK USER MANUAL • Selecting the Dropbox option displays the Dropbox icon to signify that the backup source device will be a remote Dropbox folder: b. If the selected backup source device has more than one internal hard drive, multiple drive partitions, or external hard drives, use the backup source device selector to select the one that you want to back up: 2. In the Backup Target area of the Home screen: a.
MY BOOK USER MANUAL 5. On the Set Backup Frequency dialog: a. Select the Scheduled Backup option. b. Select the Hourly, Daily, or Monthly option and use the check boxes and selection boxes to schedule your backups: Selecting . . . Performs a backup . . . Hourly Every hour, on the hour. Daily On the selected days of the week, at the selected time: Monthly a. Select or clear the Days check boxes to specify the days of the week that you want to run your backup. b.
MY BOOK USER MANUAL b. Click Advanced View to open the backup by categories selection box and verify that the check boxes for all six categories are selected: c. Select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauges. d. Click Enable Backup to begin backing up all categories of files on the backup source device, at the specified backup frequency, and skip to step 11 on page 40.
MY BOOK USER MANUAL b. Click Advanced View to open the backup by categories selection box: c. In the backup by categories selection box: • Clear the check boxes for the categories of files that you want to exclude from the backup. • Select the check boxes for the categories of files that you want to include in the backup. d. Click Apply Changes to create a custom backup plan and refresh the content gauges. e.
MY BOOK USER MANUAL If the backup mode is category and Ready to perform category backup appears there, then click the Switch to File Backup button and OK at the Switching Backup Plan prompt. b. In the backup by files selection box, select the check box for the backup source device: c. Open the folder structure and verify that selecting the check box for the backup source device automatically selected the check boxes for all of the files and folders on the device:. d.
MY BOOK USER MANUAL 10. To backup selected files or folders from selected backup source device: a. Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup screen. If the backup mode is category and Ready to perform category backup appears there, then click the Switch to File Backup button and OK at the Switching Backup Plan prompt. b. In the backup by files selection box, open the folder structure: c.
MY BOOK USER MANUAL 11. During the backup: • A progress bar and message indicate the amount of data that has been backed up. • For a category backup: - The blue background for categories of files in the content gauge for the backup source device changes to yellow/amber for all of the files that have not yet been backed up. - The gray background for categories of files in the content gauge for the backup target device changes to blue as the backup completes.
MY BOOK USER MANUAL 5 1 Retrieving Files This chapter includes the following topics: How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your backup target device and copy them to either: • Their original locations on the backup source device • A special retrieve content folder Retrieve is generally a five-step process: 1.
MY BOOK USER MANUAL • Selecting the Dropbox option displays the Dropbox icon to signify that the retrieve destination will be a remote Dropbox folder: b. If the selected retrieve destination device has more than one internal hard drive or drive partition, or multiple external hard drives, use the backup source device selector to specify the one that you want to copy retrieved files to: 2. In the Backup Target area of the Home screen: a.
MY BOOK USER MANUAL IF you have . . . THEN the WD SmartWare software displays the . . . Created multiple backup volumes on the selected Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box: retrieve source (backup target) device from either: • Different internal hard drives or hard drive partitions on the backup source device • Different backup source devices In this case: a.
MY BOOK USER MANUAL 5. Click Next to display the Select content to retrieve... dialog. IF you want to retrieve . . . from the selected backed up volume THEN select the . . . All of the files Retrieve All Files option and skip to step 7 on page 44. Selected files or folders Retrieve Some Files option to open the Retrieve Some Files selection box and proceed to step 6. 6. In the Retrieve Some Files selection box, navigate through the folder structure to find the files you want.
MY BOOK USER MANUAL 8. During the retrieve: • The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location. • A Cancel Retrieving button is available for stopping the retrieve. 9. A Retrieval accomplished message signifies completion of the retrieve. A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location.
MY BOOK USER MANUAL 16 Locking and Unlocking the Drive This chapter includes the following topics: Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive. CAUTION! The WD Security software uses your password to electronically lock and unlock your drive.
MY BOOK USER MANUAL 4. Click the I understand check box to signify that you accept the risk. 5. Type your password in the Choose a password box, using up to 25 characters. 6. Retype your password in the Verify password box. 7. Type a hint to help remember your password in the Password hint box. 8. Select the Enable auto unlock for user: check box if you want the WD Security software to remember your password for the selected drive on this computer. 9.
MY BOOK USER MANUAL Unlocking the Drive with the WD Security or WD Drive Utilities Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer, starting either the WD Security or WD Drive Utilities software displays the Unlock Drive dialog: This happens either: • Automatically if you only have only one locked drive connected to your computer • When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more tha
MY BOOK USER MANUAL Unlocking the Drive with the WD SmartWare Software Whenever you shut down and restart your computer, or disconnect and reconnect the drive to your computer, unless you selected the Enable auto unlock for user: check box when you created your password, the WD SmartWare software displays a Drive is locked message in place of the content gauge for your drive: 1.
MY BOOK USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD software installed, you can use the WD Drive Unlock utility to unlock the drive there. The WD Drive Unlock utility is on a virtual CD drive that appears in your computer's file management utility display. 1.
MY BOOK USER MANUAL Changing Your Password 1. Open the Change Security dialog by clicking either: • The WD Security desktop shortcut icon if you created one when you installed the application • Start > (All) Programs > Western Digital > WD Apps > WD Security 2. If you have more than one supported drive connected to your computer, select the one with the password that you want to change. 3. Type your current password in the Password box. 4. Select the Change password option. 5.
MY BOOK USER MANUAL CAUTION! After changing a password, the drive remains unlocked for as long as you continue your current work session.
MY BOOK USER MANUAL 17 Managing and Customizing the Drive This chapter includes the following topics: Using the WD Quick View Icon Opening the WD SmartWare Software Checking Drive Status Safely Disconnecting the Drive Monitoring Icon Alerts Setting the Drive Sleep Timer Registering the Drive Checking Drive Health Erasing the Drive Restoring the WD Software and Disk Image Using the WD Quick View Icon After you have installed the WD SmartWare software, the WD Quick View icon displays in the system tray por
MY BOOK USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status, and find out if the drive is locked by hovering the pointer over the WD Quick View icon in the taskbar: Safely Disconnecting the Drive CAUTION! To prevent data loss, close all active windows and applications before shutting down or disconnecting the drive.
MY BOOK USER MANUAL Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long-term wear on the drive. 1. Open the WD Drive Utilities software by clicking either: • The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 9. 2.
MY BOOK USER MANUAL 4. Click Registration to display the Registration dialog: 5. On the Registration dialog: a. Type your first name in the First name box. b. Type your last name in the Last name box. c. Type your email address in the E-mail address box. d. Select your language in the Preferred language box. e. Select or clear the Yes, I want to receive communication...
MY BOOK USER MANUAL • Complete Drive Test The most comprehensive drive diagnostic is the complete drive test. It tests every sector for error conditions, and inserts bad sector markers as required. The best time to run the drive diagnostics and status checks is on a regular basis, before you encounter any problems with your drive. And, because they are so fast, running the SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience.
MY BOOK USER MANUAL WD Drive Utilities provides two ways to erase your drive, depending on whether your drive is locked or not: IF your drive is . . . AND you . . . THEN see . . . Not locked, Want to erase the drive, “Using the Drive Erase Function” in the next section. Locked Have forgotten or lost your password and must erase the drive, “Using the WD Drive Unlock Utility” on page 59 Using the Drive Erase Function To erase your drive when it is not locked: 1.
MY BOOK USER MANUAL Using the WD Drive Unlock Utility To erase your drive when it is locked and you have forgotten or lost your password: 1. Start the WD Drive Unlock utility by either: • Using your computer’s file management utility to open the WD Unlocker virtual CD and double-clicking the Unlock.exe application • Clicking Start > My Computer, and double-clicking the WD Unlocker virtual CD listed under Devices with Removable Storage 2. Make five attempts to unlock the drive by: a.
MY BOOK USER MANUAL 4. Click Erase Drive to display a warning about erasing all of the data on the drive: 5. Read the warning and select the I understand check box to signify that you accept the risk. 6. Click Erase. After the drive erase operation completes, go to http://support.wd.com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your drive. Note: Erasing your drive also removes your password.
MY BOOK USER MANUAL 18 Managing and Customizing the Software This chapter includes the following topics: Specifying the Number of Backup Versions Specifying a Different Retrieved Content Folder Checking for Software Updates Configuring a Remote Dropbox Account Uninstalling the WD Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file.
MY BOOK USER MANUAL 3. On the Software Settings screen, click Retrieve Folder to display the Set Retrieve Folder dialog: 4. On the Set Retrieve Folder dialog: a. Click Browse and use the browse function to identify the new retrieve folder. b. Click Apply. Checking for Software Updates When enabled, the Software Updates option automatically checks for WD SmartWare software updates. This ensures that you are always using the most-recent software version.
MY BOOK USER MANUAL 3. Click Select Account to display the Dropbox Login Required dialog: 4. On the Dropbox Login Required dialog: a. Click Sign In. The WD SmartWare Pro software initiates a Dropbox connection request on your behalf and uses your Web browser to access the Dropbox website at https://www.dropbox.com/. b.
MY BOOK USER MANUAL Uninstalling the WD Software Important: Uninstalling the WD SmartWare software deletes all existing backup job configurations. Your backup files will still be there, but you will have to manually reenable each backup after reinstalling the WD SmartWare software. (See “Backing Up Files” on page 33.) Use your operating system’s Add or Remove Programs function to uninstall the WD software from your computer. Uninstalling on Windows XP 1. Click Start > Control Panel. 2.
MY BOOK USER MANUAL 19 Using the Drive with a Mac The My Book drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition. This chapter includes the following topics: Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive CAUTION! Reformatting the drive erases all its contents.
MY BOOK USER MANUAL 10 1 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wd.com and search our knowledge base for more help.
MY BOOK USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.0 or USB 2.0. Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3.0 or USB 2.
MY BOOK USER MANUAL 1A Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware popup wizard from displaying every time you connect your drive to your computer. Note: The SES Driver is installed automatically when you install the WD software.
MY BOOK USER MANUAL 4. Select Install the software automatically and click Next: 5.
MY BOOK USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware Wizard screen, select No, not this time to inhibit a connection attempt to Windows Update: 2. Click Next to continue. 3. Select Install from a list or specific location and click Next: 4. Browse to My Computer and: a. Double-click the My Book drive. b. Double-click the Extras folder. c. Select WD SES Device Driver.
MY BOOK USER MANUAL d. Click Next: 5.
MY BOOK USER MANUAL Installing on Windows Vista Computers After connecting the drive as shown in Figure 3 on page 6, the Found New Hardware screen displays. Note: If Autoplay is enabled, two additional screens might appear at the same time as the Found New Hardware screen. If they appear, close them.
MY BOOK USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware wizard screen, click Locate and install driver software: 2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3. At the Install the disc that came with your WD SES Device prompt, click I don’t have the disc.
MY BOOK USER MANUAL 4. Browse to Computer and: a. Double-click the My Book drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: 5.
MY BOOK USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 6 or, use the Windows Computer Management utility to install the SES driver: 1. Open All Programs and click Computer > Manage: 2.
MY BOOK USER MANUAL 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Book drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6.
MY BOOK USER MANUAL 1B Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand) Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: • This device may not cause harmful interference.
MY BOOK USER MANUAL CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.
MY BOOK USER MANUAL Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.
MY BOOK USER MANUAL Obtaining Service WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone number shown in the front of this document.
MY BOOK USER MANUAL product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at http://support.wd.com), accident or mishandling while in the possession of someone other than WD. PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS.
MY BOOK USER MANUAL Index A Accessories, optional 3 Acronis True Image WD Edition software 1, 2 software download 1, 2 user guide download 1, 2 Activation code required icon 20 Advanced backup area, Backup tab displays 25, 26, 27 Alerts, flashing icon 54 B Backed Up Volumes selection box 29 Backup about backing up files 33 files content box 36, 37, 39 procedure 33 schedule reminder button 27 screens 25 initial 16 Backup source computer icon 19, 20 content gauge Backup tab displays 25, 27 Home tab display
MY BOOK USER MANUAL Erase Drive dialog 58 Erasing the drive 57 Limited warranty information 79 Login required icon 24 F N FCC Class B information 77 File History button 30 Flashing icon alerts 54 Free trial countdown icon 24 Full media scan 57 No writable partition icon 24 G GNU general public license 81 GPL software 81 H Handling precautions 5 Hardware 2 Help tab display Contact Us link 31 description 31 functional overview 18 Learning Center topic buttons 31 Online User Manuals link 31 Support lin
MY BOOK USER MANUAL Change Security dialog 51, 52 Set Security dialog 10, 46 Select Backup Frequency screen 14, 34 Backup Plan screen 13 Select Backup Device screen 11 Set Backup Frequency button 25, 27, 34 File History dialog 61 Retrieve Folder dialog 62 Sleep Timer dialog 55 Settings tab display description 30 Dropbox Account button 30 File History button 30 functional overview 18 Retrieve Folder button 30 Software Updates button 30 SMART status check 56 Software Settings Dropbox Account 62 File History
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
