Dual-drive Storage System User Manual My Book Thunderbolt Duo User Manual TM External Desktop ® My Book Thunderbolt Duo
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD® at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
MY BOOK THUNDERBOLT DUO USER MANUAL Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 About Your WD Storage Device . . . . . . . . . . . . . . . . .
MY BOOK THUNDERBOLT DUO USER MANUAL Warranty Information (Australia/New Zealand) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY BOOK THUNDERBOLT DUO USER MANUAL 11 About Your WD Storage Device Welcome to your My Book® Thunderbolt™ Duo dual-drive storage device, featuring revolutionary Thunderbolt technology that sets new standards for data transfer speeds and workflow flexibility in high-capacity storage.
MY BOOK THUNDERBOLT DUO USER MANUAL Important: For the latest WD product information and news, visit our website at http:// www.westerndigital.com. For the latest software, firmware, and product documentation and information, go to http://support.wdc.com/downloads.
MY BOOK THUNDERBOLT DUO USER MANUAL Operating System Compatibility Your My Book Thunderbolt Duo dual-drive storage device and WD Drive Utilities software are compatible with the following Mac OS X 10.6.8 or later operating systems on Thunderbolt technology-enabled computers: • Snow Leopard™ • Lion Compatibility can vary, depending on hardware configuration and operating system. For highest performance and reliability, always install the latest software update.
MY BOOK THUNDERBOLT DUO USER MANUAL Power/Activity LED The power/activity LED shows the device’s normal power state and activity, and provides caution/warning indications as follows: LED Appearance Power State/Activity Normal Operating Indications Brief fast-flash display of white-amber-white- Initial power-on sequence amber-white-amber-off, less than one second in duration White, on steady Ready, interface enabled, but idle White, continuous fast flashing, approximately four times per second Active
MY BOOK THUNDERBOLT DUO USER MANUAL ® Kensington Security Slot For physical device security, the Kensington security slot accepts a standard Kensington security cable (sold separately). For more information about the Kensington security slot and available products, visit http://www.kensington.com. Registering Your Device Always register your My Book Thunderbolt Duo dual-drive storage device to get the latest updates and special offers.
MY BOOK THUNDERBOLT DUO USER MANUAL 12 Connecting the Device and Getting Started This chapter provides instructions for: Connecting the Device Installing the WD Drive Utilities Software Connecting the Device 1. Depending on your region, if required, change the power adapter as follows: Installing Removing Installing Removing 2. Turn on your computer. 3.
MY BOOK THUNDERBOLT DUO USER MANUAL 4. Use the Thunderbolt cable to connect either port on the device to your computer: 5. Use the other port on the device to connect additional Thunderbolt peripherals. Note: Thunderbolt technology supports a total of seven devices—your computer and up to six Thunderbolt storage devices. 6. The device automatically powers up and mounts to your computer. 7.
MY BOOK THUNDERBOLT DUO USER MANUAL configurations. The Stripe and Mirror RAID modes of your My Book Thunderbolt Duo device are software configured, and the Lion backup disk encryption feature is not compatible with software-configured RAID devices. If you want to use your device as a backup device with Time Machine on Lion, you can either: • Use it in the default striped RAID configuration without backup encryption. • Convert it to a mirrored RAID configuration and use it without backup encryption.
MY BOOK THUNDERBOLT DUO USER MANUAL 2. Drag the icon for the WD Drive Utilities software to the alias Applications folder on the screen that displays: 3. In the alias Applications folder, double-click the WD Drive Utilities application. 4. Read the license agreement and click Accept to continue and display the WD Drive Utilities screen (see Figure 3 below and “Managing and Customizing Your My Book Thunderbolt Duo Device” on page 10). . Figure 3.
MY BOOK THUNDERBOLT DUO USER MANUAL 13 Managing and Customizing Your My Book Thunderbolt Duo Device This chapter includes the following topics: Checking Device Health Managing the RAID Configuration Erasing the Device Drives Registering the Device Restoring the WD Software and Disk Image Safely Dismounting the Device Drives The WD Drive Utilities software (see Figure 3 on page 9) makes it easy for you to manage and customize your storage device for the best possible performance: • Diagnostics—Run diagnost
MY BOOK THUNDERBOLT DUO USER MANUAL • Quick Drive Test Each device drive has a built-in Data Lifeguard™ diagnostic utility that tests the drive for error conditions. The quick drive test checks the drives for major performance problems. The result of a quick drive test is a pass or fail evaluation of the drives’ condition. • Complete Drive Test The most comprehensive drive diagnostic is the complete drive test. It checks every sector for error conditions, and inserts bad sector markers as required.
MY BOOK THUNDERBOLT DUO USER MANUAL Managing the RAID Configuration The initial/default configuration of your My Book Thunderbolt Duo device is as a striped RAID 0 disk array for high-speed/maximum-storage performance.
MY BOOK THUNDERBOLT DUO USER MANUAL Changing the Device Configuration CAUTION! Changing the device configuration reformats both drives, which erases all of the data on them. If you have been using the device in one mode and then want to switch to a different mode, back up your files to another storage device before changing the configuration. Note: Changing the device configuration also deletes the WD software and all of the support files, utilities, and user manual files.
MY BOOK THUNDERBOLT DUO USER MANUAL 5. On the volume dialog: a. If you want to change the name of a volume, type over the name in the Volume Name box. b. If you are converting to individual drives, select the option to specify the file format for each volume: • HFS+J • ExFAT c.
MY BOOK THUNDERBOLT DUO USER MANUAL 8. The first time you configure to a new volume, a message asks if you want to use the device drives to back up with Time Machine: New Mirror Volume New Stripe Volume New Individual Drives Volumes Note: Currently the Encrypt Backup Disk check box only appears on computers using the Lion operating system. DO NOT select this check box if you have converted to a RAID volume. Your My Book Thunderbolt Duo device leverages the operating system to enable RAID configurations.
MY BOOK THUNDERBOLT DUO USER MANUAL b. Depending on your computer’s operating system: • Using Snow Leopard, click Use as Backup Disk and skip to step 10. • Using Lion: - If you want to create a password to secure your backup files, select the Encrypt Backup Disk check box and proceed to step c. - If you do not want to create a password to encrypt your backup files, click Use as Backup Disk and skip to step 10. c. Click Use as Backup Disk and complete the backup password dialog that displays: d.
MY BOOK THUNDERBOLT DUO USER MANUAL 2. If you have more than one supported storage device or drive connected to your computer, select the one that you want to erase. 3. Click Drive Erase to display the Drive Erase dialog: For RAID Array Configurations For Individual Drives 4. On the Drive Erase dialog: a. For individual drives, select the check box for each drive that you want to erase: • Erase Drive A • Erase Drive B b.
MY BOOK THUNDERBOLT DUO USER MANUAL e. Read the warning about the loss of data when you erase the drive and select the I understand check box to signify that you accept the risk and activate the Erase Drive button: Important: If you want to save any of the data that is on the device drives, back it up to another device before continuing with the drive erase. f. Click Erase Drive to begin the erase operation. 5. When prompted, type your password and click OK to continue: 6.
MY BOOK THUNDERBOLT DUO USER MANUAL 3. If you have more than one supported storage device or drive connected to your computer, select the one that you want to register. 4. Click Registration to display the Registration dialog: 5. On the Registration dialog: a. Type your first name in the First name box. b. Type your last name in the Last name box. c. Type your e-mail address in the E-mail address box. d. Type the serial number of your My Book Thunderbolt Duo device in the Device serial number box. e.
MY BOOK THUNDERBOLT DUO USER MANUAL Safely Dismounting the Device Drives CAUTION! To prevent data loss, close all active windows and applications before shutting down or disconnecting the device drives. Use the My Book Thunderbolt Duo Finder listing or desktop icon to safely dismount the device drives: 1. Right- or control-click the My Book Thunderbolt Duo Finder listing or desktop icon and select Eject “My Book Thunderbolt Duo”: Finder Listing Display Desktop Icon Display 2.
MY BOOK THUNDERBOLT DUO USER MANUAL 14 Replacing a Drive This chapter includes the following topics: Determining Which Drive Failed Contacting WD Technical Support Removing and Replacing the Drive Determining Which Drive Failed Whether the application is running or not, the WD Drive Utilities software continuously monitors the operational condition of your My Book Thunderbolt Duo drives.
MY BOOK THUNDERBOLT DUO USER MANUAL Contacting WD Technical Support After you have determined which drive has failed, go to http://support.wdc.com and see Knowledge Base answer ID 8644 for information about obtaining a replacement drive.
MY BOOK THUNDERBOLT DUO USER MANUAL 7. Lift and loosen the thumbscrew that secures the drive cover plate and remove the plate: 2 1 3 8. Using the pull tab, carefully lift the faulty drive out of the enclosure: Note: Though the drives are labeled Drive A and Drive B, it is their enclosure locations that determine the drive designations used by the WD Drive Utilities software. As you view them from the front of the enclosure: The drive in the . . . enclosure slot Is drive . . .
MY BOOK THUNDERBOLT DUO USER MANUAL 9. Gently slide the replacement drive assembly into the enclosure until it is fully inserted: 10. Replace the drive cover plate and secure it with the thumbscrew: 3 1 2 Note: Do not overtighten the thumbscrew.
MY BOOK THUNDERBOLT DUO USER MANUAL 11. Close the top cover and firmly push down on the top cover button until it snaps into place: 1 2 12. If the WD Drive Utilities software is not already running, click Go > Applications > WD Drive Utilities to display the WD Drive Utilities screen (see Figure 3 on page 9). 13. Reconnect the AC adapter cable to the power connector on the back of the device enclosure. 14. Reconnect the Thunderbolt cables. 15.
MY BOOK THUNDERBOLT DUO USER MANUAL If your device is configured as . . . THEN . . . A striped RAID 0 disk array (continued) c. Click Configuration to display the volume dialog for reconfiguring the RAID array. d. Use the device configuration procedure in “Changing the Device Configuration,” starting at step 5 on page 14 to reconfigure the striped RAID 0 disk array. e. When the reconfiguration completes, the Finder listing and desktop icon for your My Book Thunderbolt Duo device reappear. f.
MY BOOK THUNDERBOLT DUO USER MANUAL If your device is configured as . . . THEN . . . JBOD a. Verify that the Finder listing and desktop icon for the My Book Thunderbolt Duo drive that you did not replace reappear. The Finder listing and desktop icon for the new/replacement drive do not appear because you have to format it using the WD Drive Utilities Drive Erase function. b.
MY BOOK THUNDERBOLT DUO USER MANUAL 1A Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand) Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules.
MY BOOK THUNDERBOLT DUO USER MANUAL GNU General Public License (“GPL”) Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License ("LGPL") (collectively, “GPL Software”) and not Western Digital’s End User License Agreement. In accordance with the GPL, if applicable: 1) the source code for the GPL Software may be downloaded at no charge from http://support.wdc.
MY BOOK THUNDERBOLT DUO USER MANUAL Warranty Information (All Regions Except Australia/ New Zealand) Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support website at http://support.wdc.com/ warranty/policy.asp for information on how to obtain service or a Return Material Authorization (RMA).
MY BOOK THUNDERBOLT DUO USER MANUAL Warranty Information (Australia/New Zealand) Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
MY BOOK THUNDERBOLT DUO USER MANUAL Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. The term of your warranty is 3 year in Australia and New Zealand, unless otherwise required by law. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller.
MY BOOK THUNDERBOLT DUO USER MANUAL Index K Accessories, optional 2, 3 KC notice (Republic of Korea) 29 Kensington security slot 5 Kit contents 2 B L Box contents 2 Limited warranty information 30 C O CAUTION about disconnecting the system 20 about erasing the drives 16 China RoHS compliance 29 Compliance, regulatory 28 Configurations, RAID 1 Connecting the device 6 Obtaining service 30, 31 Online support, accessing ii Operating system compatibility 3 Optional accessories 2 A D Device compatib
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
