User's Manual

AT A GLANCE: THE DASHBOARD

WD MY CLOUD PERSONAL CLOUD STORAGE

USER MANUAL

If a problem occurs with the WD My Cloud device, WD Customer Support will need

information about your WD My Cloud device to troubleshoot and determine the best

solution. There are two ways in which you can get your device info and request support:



Run a system report and send it to WD automatically.



Create a system report manually and send it to WD.

Requesting Automatic Support

Note: To use this feature, make sure to disable any pop-up blockers.

In the Request Automated Customer Support section:

1. Click the Attach my device’s diagnostic report and request support check box if

you want to send a diagnostic report and request automated support.

Note: You must click this checkbox to activate the

Request Support

button.

2. If you want to review WD's privacy policy, click the

link.

3. Click Request Support to display the WD Support web page.

4. Complete and send the request.

Creating and Saving a System Report

In the Create and Save System Report section:

1. Click Create and Save.

2. Save the report to your computer.

3. If desired, email the report to WD Customer Support.