® for Mac® Portable Hard Drive User Manual My Passport for Mac User Manual External Portable My Passport
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD® at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
MY PASSPORT FOR MAC USER MANUAL Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . .
MY PASSPORT FOR MAC USER MANUAL A Compliance and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . 30 Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 ICES/NMB-003 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY PASSPORT FOR MAC USER MANUAL 11 About Your WD Drive Welcome to your My Passport® for Mac® portable hard drive, an elegant, high-capacity storage solution for all the chapters of your digital life.
MY PASSPORT FOR MAC USER MANUAL Kit Contents As shown in Figure 1, your My Passport for Mac portable hard drive drive kit includes the following: • • • • My Passport for Mac portable hard drive USB 3.0 cable Quick Install Guide WD Security and WD Drive Utilities software (included on the drive) USB 3.0 Cable My Passport for Mac Portable Hard Drive Quick Install Guide Figure 1.
MY PASSPORT FOR MAC USER MANUAL Disk Drive Format Your My Passport for Mac drive is formatted as a single HFS+J partition for compatibility with Mac OS X operating systems. If you want to use the drive with a Windows computer, see “Reformatting the Drive” on page 27 and “Troubleshooting” on page 28. Physical Description As shown in Figure 2, the My Passport for Mac drive has: • A power/activity LED • A USB 3.0 interface port USB 3.0 Interface Port Power/Activity LED Figure 2.
MY PASSPORT FOR MAC USER MANUAL Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damaged drives. Always observe the following precautions when unpacking and installing your external storage product: • Do not drop or jolt the drive. • Do not move the drive during activity.
MY PASSPORT FOR MAC USER MANUAL 12 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive to your computer and installing the WD software. It includes the following topics: Connecting the Drive Enhancing Performance with WD +TURBO Installing the WD Security Software Installing the WD Drive Utilities Software Connecting the Drive To connect the My Passport drive to your Mac computer: 1. Turn on your computer. 2.
MY PASSPORT FOR MAC USER MANUAL 3. Verify that the My Passport drive appears under DEVICES in the Sidebar area of your Finder display: Note: If the External disks check box is selected on your Finder Preferences dialog, the My Passport icon displays on your desktop: 4.
MY PASSPORT FOR MAC USER MANUAL a. If you want to create a password to secure your backup files, select the Encrypt Backup Disk check box. b. Click Use as Backup Disk. c. If you selected the Encrypt Backup Disk check box at step a, complete the backup password dialog that displays: d. Click Encrypt Disk. 7. The My Passport icon now displays as: 8. Your My Passport drive is now ready to use as an external storage device.
MY PASSPORT FOR MAC USER MANUAL 2. Double-click the Extras folder on the screen that displays: 3. Double-click the WD +TURBO Installer application: 4. Click Install on the WD +TURBO Driver Installer screen: 5. Read the license agreement and click Accept to continue. 6. A message informs you that installing the drivers requires you to restart your computer to make them active: Click Yes to continue.
MY PASSPORT FOR MAC USER MANUAL 7. Type the password that you normally use to access the computer in the Password box and click OK: 8. When the installation completes, click Yes to restart the computer: 9. After the computer restarts, the My Passport icon on the desktop looks like this Your My Passport drive is now ready to use as an enhanced-performance external storage device.
MY PASSPORT FOR MAC USER MANUAL 2. Drag the WD Security application to the alias Applications folder on the screen that displays: 3. In the alias Applications folder, double-click the WD Security application. 4. Read the license agreement and click Accept to continue and display the WD Security screen: 5. See “Locking and Unlocking the Drive” on page 13.
MY PASSPORT FOR MAC USER MANUAL Installing the WD Drive Utilities Software To install the WD Drive Utilities software: 1. Double-click the My Passport icon, and then double-click the .dmg file on the screen that displays: 2. Drag the WD Security application to the alias Applications folder on the screen that displays: 3. In the alias Applications folder, double-click the WD Drive Utilities application.
MY PASSPORT FOR MAC USER MANUAL 4. Read the license agreement and click Accept to continue and display the WD Drive Utilities screen: 5. See “Managing and Customizing the Drive” on page 19.
MY PASSPORT FOR MAC USER MANUAL 13 Locking and Unlocking the Drive This chapter includes the following topics: Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive. CAUTION! WD Security uses your password to electronically lock and unlock your drive.
MY PASSPORT FOR MAC USER MANUAL 6. Select the Enable auto unlock for user: check box if you want WD Security to remember your password for the selected drive on this computer. Important: If you select the Enable auto unlock for user: check box, the first time you restart your computer or disconnect and reconnect the drive after creating a password, your operating system requests permission to allow the WD Security software to access your password: Click Always Allow to avoid this dialog in the future. 7.
MY PASSPORT FOR MAC USER MANUAL The WD Unlocker VCD provides the WD Drive Unlock utility that you can use to unlock the drive. Or you can use either the WD Security or the WD Drive Utilities application to unlock the drive.
MY PASSPORT FOR MAC USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive there. The Drive Unlock utility is on a virtual CD (VCD) drive that appears on your desktop display. To unlock the drive: 1. Double-click the WD Unlocker VCD icon on your desktop: 2.
MY PASSPORT FOR MAC USER MANUAL Changing Your Password To change your password: 1. Click Go > Applications > WD Security to display the WD Security screen, Change Security dialog: 2. If you have more than one supported My Passport drive connected to your computer, select the one with the password that you want to change. 3. Type your current password in the Password box. 4. Select the Change password option. 5. Type your new password in the Choose a password box, using up to 25 characters. 6.
MY PASSPORT FOR MAC USER MANUAL Turning Off the Drive Lock Feature To remove password protection from your drive: 1. Click Go > Applications > WD Security to display the WD Security screen, Change Security dialog: 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to remove password protection from. 3. Type your password in the Password box. 4. Select the Remove security option. 5. Click Update Security Settings.
MY PASSPORT FOR MAC USER MANUAL 14 Managing and Customizing the Drive This chapter includes the following topics: Checking Drive Health Setting the Drive Sleep Timer Erasing the Drive Registering the Drive Safely Dismounting the Drive The WD Drive Utilities software (see Figure 4) makes it easy for you to manage and customize your drive for the best possible performance: • Diagnostics—Run diagnostics and status checks to make sure your drive is working properly.
MY PASSPORT FOR MAC USER MANUAL On the WD Drive Utilities Drive Settings screen: IF you want to . . . THEN click . . . AND see . . . Run drive diagnostics and status checks, Diagnostics “Checking Drive Health” in the next section. Specify an inactive time interval to turn off your drive, Sleep Timer “Setting the Drive Sleep Timer” on page 21. Erase your drive so you can retrieve the space and start over, Drive Erase “Erasing the Drive” on page 22.
MY PASSPORT FOR MAC USER MANUAL 3. Click Diagnostics to display the Diagnostics dialog: 4. On the Diagnostics dialog, click the button for the test that you want to run: • S.M.A.R.T. Status • Quick Drive Test • Complete Drive Test Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long-term wear on the drive. To set the inactivity period for the drive: 1.
MY PASSPORT FOR MAC USER MANUAL Erasing the Drive CAUTION! Erasing your drive permanently deletes all of the data on the drive. Always make sure that you no longer need any of the data on your drive before erasing it. Note: Erasing your drive also deletes the WD software and all of the support files, utilities, and user manual files. You can download these to restore your My Passport to its original configuration after erasing the drive.
MY PASSPORT FOR MAC USER MANUAL Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password: 1. Double-click the WD Unlocker virtual CD icon on your desktop: 2. Double-click the WD Drive Unlock application on the screen that displays: The WD Drive Unlock utility screen displays: 3. Make five attempts to unlock the drive by: a. Typing a password in the Password box. b. Clicking Unlock Drive.
MY PASSPORT FOR MAC USER MANUAL 4. The fifth invalid password attempt displays the too many password attempts prompt: 5. Click Erase Drive to display a warning about erasing all of the data on the drive: 6. Read the warning and select the I understand check box to signify that you accept the risk. 7. Click Erase. After the drive erase operation completes, go to http://support.wdc.
MY PASSPORT FOR MAC USER MANUAL the WD software and disk image. (See “Password Protecting the Drive” on page 13.) Registering the Drive WD Drive Utilities uses your computer’s Internet connection to register your drive. Registering the drive provides free technical support during the warranty period and keeps you up-to-date on the latest WD products. To register your drive: 1. Make sure that your computer is connected to the Internet. 2.
MY PASSPORT FOR MAC USER MANUAL Safely Dismounting the Drive CAUTION! To prevent data loss, close all active windows and applications before shutting down or disconnecting the drive. Use the My Passport icon to safely dismount the drive: 1. Right- or control-click the My Passport icon on the desktop and select Eject “MY PASSPORT”: You might hear the drive power down. 2. Wait for the drive icon to disappear from the desktop before disconnecting the drive.
MY PASSPORT STUDIO USER MANUAL 15 Using the Drive with Windows The My Passport drive is formatted as a single HFS+J partition for compatibility with Mac OS X operating systems. To use the drive on Windows computers, you must reformat it to a single NTFS partition. This chapter includes the following topics: Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive CAUTION! Reformatting the drive erases all its contents.
MY PASSPORT FOR MAC USER MANUAL 16 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support Web site at http://support.wdc.com and search our knowledge base for more help.
MY PASSPORT FOR MAC USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3,0 or USB 2.0. Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3.0 or USB 2.
MY PASSPORT FOR MAC USER MANUAL 1A Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand) GNU General Public License (“GPL”) Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules.
MY PASSPORT FOR MAC USER MANUAL GS Mark (Germany only) Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert.
MY PASSPORT FOR MAC USER MANUAL Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.
MY PASSPORT FOR MAC USER MANUAL Obtaining Service WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wdc.com.
MY PASSPORT FOR MAC USER MANUAL product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at http://support.wdc.com), accident or mishandling while in the possession of someone other than WD. PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS.
MY PASSPORT FOR MAC USER MANUAL Index I A K Accessories, optional 2 Indicator light 3 B KC notice (Republic of Korea) 31 Kit contents, My Passport for Mac 2 Box contents, My Passport for Mac 2 L C LED indicator 3 Limited warranty information 32 CAUTION about erasing the drive 22 about lost passwords 13 about preventing data loss when disconnecting 26 about your unlocked drive 14, 17 China RoHS compliance 31 Compatibility with operating systems 2 Compliance, regulatory 30 Converting drive format
MY PASSPORT FOR MAC USER MANUAL W Warranty information 31, 32, 33 WD service 31, 33 WD technical support, contacting ii INDEX – 36
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
