™ WD My Cloud EX4 Personal Cloud Storage User Manual
WD® Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
Table of Contents WD® Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 Important User Information . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . 2 2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . .
Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 7 Managing Storage on the WD My Cloud EX4 . . . . 67 Storage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 RAID Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B: Joomla Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . 144 Appendix C: phpBB Setup Guide. . . . . . . . . . . . . . . . . . . . . . . . . 148 Appendix D: Supported RAID Modes. . . . . . . . . . . . . . . . . . . . . . 153 Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Appendix F: Safe Mode Firmware Update Procedures . . . . . . . . . 154 13 Regulatory and Warranty Information. . . . . . . . . . 155 Regulatory Compliance . . . . . . . . . . .
IMPORTANT USER INFORMATION 1 Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing. Follow all warnings and instructions marked on the product.
IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device.
PRODUCT OVERVIEW 2 Product Overview About the System Features About the Online Learning Center Package Contents Pre-installation Instructions Handling Precautions Product Components About the System The WD My Cloud EX4 personal cloud storage system is a high-performance system providing secure wireless access to your media and files from any computer, tablet, or smartphone when connected to a wireless router.
PRODUCT OVERVIEW Stream media to your connected devices – Stream videos and photos to connected TVs, media players, gaming consoles and other DLNA®/UPnP® devices. Features a Twonky 7.2 and a DLNA-certified 1.5 media server. And with My Cloud EX4’s iTunes® server, you can easily stream your music collection. Back up, your way – Protect your data with remote backup to another EX4, integrated cloud backup or local LAN/WAN backup.
PRODUCT OVERVIEW Package Contents WD My Cloud EX4 Personal Cloud Storage device Ethernet cable AC power adapter Quick Install Guide WD My Cloud EX4 Personal Cloud Storage Device AC adapter* Ethernet cable Quick Install Guide For information on additional accessories for this product, visit: US www.shopwd.com or www.wdstore.com Canada www.shopwd.ca or www.wdstore.ca Europe www.shopwd.eu or www.wdstore.eu All others Contact WD Technical Support in your region.
PRODUCT OVERVIEW Web Browsers Internet Explorer 8.0 and later on supported Windows computers Safari 5.0 and later on supported Mac computers Firefox 12 and later on supported Windows and Mac computers Google Chrome 14 and later on supported Windows and Mac computers Local Network Router/switch (Gigabit recommended to maximize performance.) Internet Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps.
PRODUCT OVERVIEW Product Components Front View Power LED LCD Display Scroll buttons Power button Drive LEDs Drive Bay Doors WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 7
PRODUCT OVERVIEW Back View External DC In Power port USB ports Ethernet ports Reset button Kensington® Security Slot Component Icon Description Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button RESET Restores settings such as the administrator user name and password for the device. Power port Connects the device to an AC adapter and the power outlet.
GETTING STARTED 3 Getting Started Physically Connecting the Device Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content It’s easy to set up the WD My Cloud EX4 Personal Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid Blue. Then, download and run the quick setup software, available at http://www.wd.com/setup.
GETTING STARTED Follow the steps below to connect the WD My Cloud EX4 Personal Cloud Storage device to a home or small office network. Important: To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost. 1.
GETTING STARTED The WD My Cloud EX4 device allows you to scroll though the various informational messages on your device by pressing the scroll buttons: Alerts When an alert occurs, the alert message displays on the LCD screen as well as the Alert icon and window within the WD My Cloud EX4 Dashboard. For information on managing your alerts, see “Managing Alerts” on page 31. LEDs Front Panel Power LED The following table describes the front panel power LED behavior.
GETTING STARTED Front Panel Hard Drive (HDD) LEDs The following table describes the front panel hard drive LED behavior. Function Color Appearance Function Description No Drive Black (off) ------ Drive is not present. Drive Present, No Activity Blue Solid Drive is present but there is no activity. Active Drive Blue Flashing Drive is present and showing drive activity. Hard Drive fault Red Flashing The drive is present but has a hard drive fault or failure.
GETTING STARTED Getting Started Using Online Setup Software The online setup software walks you through the steps necessary to easily connect your device to your home or small office network. Use the following steps to download and run the online setup software, discover the device and get started using your device. The online setup software is available from WD’s Online Learning Center at http://wd.com/setup/wdmycloudex4.
GETTING STARTED Note: The Learning Center automatically detects your operating system (OS). If you’d like to download setup software for a different operating system, select your OS from the pull-down menu at the top of the page before selecting the Download Setup Software button. 4. Click the Download Setup Software button. The setup software downloads to your computer. 5. Access your downloaded files, then double-click Setup.exe (Windows) or WD My Cloud EX4 Personal Cloud Storage Setup.
GETTING STARTED Connecting the Device to your Network 1. Review the information on the screen, then check your device to ensure that the device name displays on the LCD of your WD My Cloud EX4. 2. When the LED on your WD My Cloud EX4 device is solid blue, click Next. The software discovers your device. 3. Select your WD My Cloud EX4 device and click Next. 4. The software checks your device then begins installing your software.
GETTING STARTED Creating a Personal Cloud WD My Cloud EX4 web access provides fee-free remote access to your WD My Cloud EX4 personal cloud device. Once you create your account, you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop application. 1. On the Set up your personal cloud screen, ensure that the Also register WD My Cloud EX4 with this information is selected. 2. Optionally, enter your First Name, Last Name, your email address. Click Next.
GETTING STARTED Note: You may need to check your email spam folder if your spam filter does not allow email from WD. 4. You’ve successfully set up your WD My Cloud EX4 device and can now: Select (default) or clear the Install the WD My Cloud application check box. Select (default) or clear the Place helpful shortcuts on my desktop check box. Select (default) or clear the Recommended: Automatically update My Cloud whenever new firmware becomes available check box. 5.
GETTING STARTED Getting Started Without Online Setup Software If you do not use the online setup software to get started, you can still: Use your WD My Cloud EX4 personal cloud storage device as an external hard drive, dragging and dropping files to and from it. Configure the device using the WD My Cloud EX4 device’s dashboard. (See “The Dashboard at a Glance” on page 20.) Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and Retrieving Files” on page 52).
GETTING STARTED If you’re operating systems is... Then... Mac OS X (Leopard, Snow Leopard, Lion, Mountain Lion) 1. In a Finder window, click WDMyCloudEX4 under the shared items in the side bar. 2. If presented with an authorization page, select Guest, and then click Connect to display the Public share: 3. Double-click the Public folder to display the subfolders: Shared Music, Shared Pictures, Shared Videos, and Software. You can now drag and drop files into the shared folders using Finder: 4.
THE DASHBOARD AT A GLANCE 4 The Dashboard at a Glance Launching the Dashboard Accessing the Dashboard for the First Time The Dashboard Home Page Obtaining Customer Support Common Tasks Use the WD My Cloud EX4 dashboard to configure settings and to manage the device as you prefer. For example, you can set up user accounts and restrict access to the files on your WD My Cloud EX4 device, set up folders for storing files, and customize the device to suit your needs.
THE DASHBOARD AT A GLANCE IF you want to launch from . . . Mac OS X Mobile Devices THEN . . . 1. Click the Safari icon > bookmark icon > Bonjour. 2. Double-click the WD My Cloud EX4 device on the network. IOS Devices: 1. Open a browser. 2. In the Address bar, enter https://.local. Android Devices: 1. Open a browser. 2. In the Address bar, enter http://.
THE DASHBOARD AT A GLANCE 5. Enter your First Name, Last Name, and Email address to create an admin login for your WD My Cloud EX4 device, then click Save. If you’d like to add additional users, enter the User Name, First Name, Last Name, and Email address of the additional users, then click Save for all additional users. 6. Click Next. 7. Review the information on the screen. Click the Automatically update device firmware when available check box.
THE DASHBOARD AT A GLANCE The Dashboard Home Page The WD My Cloud EX4 Home page has an information bar at the top right, an icon bar across the page, and an instant overview of the status of the device’s main functions and links for updating settings. Information Icons Navigation Icons Status and Update panels Information Icons Icon Name Actions USB devices connected to the WD My Cloud EX4 Click to display the number of USB devices found.
THE DASHBOARD AT A GLANCE Icon Name Actions Users Create, change, and delete users and grant them full or limited access to particular shares. Shares Create, change, and delete shares (folders) and grant specific users full, limited, or no access to particular shares Cloud Access Set up, change, and remove remote cloud access to particular shares.Monitor remote access status.
THE DASHBOARD AT A GLANCE Viewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks. Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud EX4 device. 1. To see detailed information, click the arrow in the lower right to display the current usage of the drive’s capacity: 2. To return to the Home page, click Close.
THE DASHBOARD AT A GLANCE Device The Device section identifies the overall health of the system, indicates the current version of your firmware and, informs you if firmware updates are available. Diagnostics The Diagnostics panel displays a snapshot of the system’s components and identifying the overall health of the WD My Cloud EX4 device. 1. To see details about the status of system components, click the arrow on the right side of the panel. 2. To return to the Home page, click Close.
THE DASHBOARD AT A GLANCE 1. To view whether an updated version of the firmware is available, click the arrow on the right side of the panel to display firmware availability: If an update is available, click Install and Reboot to update your device. 2. To return to the Home page, click OK or Cancel. Note: If new firmware is available, see “Firmware Update” on page 136 for information on updating your WD My Cloud EX4 device.
THE DASHBOARD AT A GLANCE CPU: Click the right arrow to view the CPU activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. Memory: Click the right arrow to view the Memory activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page.
THE DASHBOARD AT A GLANCE Cloud Devices The Cloud Devices panel displays the number of cloud devices currently accessing the WD My Cloud EX4 device remotely. 1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel to display: 2. To generate an activation code, click the Get Code button. 3. Follow the page instructions to connect your tablet or mobile device to the WD My Cloud EX4 device.
THE DASHBOARD AT A GLANCE 2. Enter the required information and click Next. 3. To assign a password, click the toggle button password. Click Next. , enter a password, then confirm your 4. To assign a group to the new user, click the check box next to a group, then click Next. 5. Enter the Quota Amount, or leave the values blank for unlimited space, then click Save. You’ve added a new user. Apps The Apps panel displays the apps currently installed on your WD My Cloud EX4 device.
THE DASHBOARD AT A GLANCE 1. To view the installed apps, click the arrow in the lower right of the panel to display: Note: To install an app, see “Managing Apps on the WD My Cloud EX4” on page 83. 2. To return to the Home page, click Close. Managing Alerts Alerts display system messages containing pertinent information about the status of your WD My Cloud EX4 device.
THE DASHBOARD AT A GLANCE Viewing Alert Details 1. On the Dashboard, click the Alert icon in the upper right corner. 2. Select the arrow next to the alert you’d like to view from the Alert list or click View All to review details for all of your alerts. 3. Review the selected alert, then click Close. Dismissing an Alert 1. On the Dashboard, click the Alert icon in the upper right corner. 2. Select the delete icon next to the alert you’d like to dismiss.
THE DASHBOARD AT A GLANCE Obtaining Customer Support To open the Support page: 1. Click the Help icon on any page to display the Help menu. 2. Click Support to display the following page: If a problem occurs with the WD My Cloud EX4 device, WD Technical Support will need information about your WD My Cloud EX4 device to troubleshoot and determine the best solution.
THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the WD My Cloud EX4 device. The following table provides shortcuts to instructions for some common tasks. How do I ... See ...
MANAGING USERS, GROUPS AND SHARES 5 Managing Users, Groups and Shares About Groups About Users Viewing Users Adding a Single User Adding Multiple Users Editing User Settings Updating a User Password Assigning Share Access to Users Assigning a Group to a User Quota Rules Assigning Quotas to a User Removing a User Viewing Groups Adding a Group Editing Group Settings Assigning Share Access to Groups Assigning Quotas to a Group Removing a User About Shares Viewing a List of Shares Creating a New Share Maki
MANAGING USERS, GROUPS AND SHARES Viewing Users 1. On the navigation bar, click Users to display the Set Up Users screen. 2. To view user details, click a user name on the left pane. The user’s profile and share access information display. A user can have view only, read/write, or no access to a share. Adding a Single User The Administrator adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account. 1.
MANAGING USERS, GROUPS AND SHARES 2. Enter the User Name, First Name, Last Name and Email address (optional) of the user you’d like to add in the applicable fields, the click Next. 3. To assign a password, click the toggle button password. Click Next. , enter a password, then confirm your 4. To assign a group to the new user, click the check box next to a group, then click Next.
MANAGING USERS, GROUPS AND SHARES 5. Enter the Quota Amount, or leave the values blank for unlimited space, then click Save. (See “Quota Rules” on page 43 for information on quotas.) You’re new user account displays on the left pane of the Set Up Users screen. Adding Multiple Users Use the following steps to add multiple user accounts. 1. To add multiple users, click Add Multiple Users in the lower left side of the screen. 2. Select how you’d like to enter your users into the device, then click Next.
MANAGING USERS, GROUPS AND SHARES Create Multiple Users 1. Enter the following information on the Create Multiple Users screen, then click Next: Username Prefix: Enter a prefix for your user name. This will be added to the Account Prefix to create the User Name. (Example: HR) Account Prefix: Enter a numeric account prefix. This will be added to the Username Prefix to create the User Name (Example: 143) Number of Users: Enter the number of User accounts you’d like to create.
MANAGING USERS, GROUPS AND SHARES 4. You’re new user accounts displays on screen. Click Save to save them to your device. Import Multiple Users 1. Click Download. This downloads a .txt file identifying the format you’ll need to set up your user import file. 2. Create and save your import file.
MANAGING USERS, GROUPS AND SHARES Editing User Settings 1. On the Set Up Users screen, select the user whose information you’d like to edit. The User Profile and Share Access panels display. 2. Modify the required and optional settings as desired. To update the user’s access to shares, See “Assigning Share Access to Users” on page 42 Updating a User Password When viewing details about a user, the Administrator can add or change the user’s password (no password is the default setting).
MANAGING USERS, GROUPS AND SHARES Assigning Share Access to Users Once a user account is created, you can assign access to the various shares on your WD My Cloud EX4 device using the following steps. 1. On the Set Up User screen, select the user for which you’d like to assign a share. Note: Only private shares can be edited. Public shares always have read/write access and are therefore grayed out on the screen. 2.
MANAGING USERS, GROUPS AND SHARES Assigning a Group to a User Use the following steps to assign a Group to a user account. 1. On the Set Up Users screen, select the user from the left pane. 2. In the Group Membership field, click Configure. 3. Select the check box next to the Group you’d like the user to join, then click Save. Quota Rules Assigning user quotas allows you to better control the disk space allocated to a user or a group.
MANAGING USERS, GROUPS AND SHARES 3. Enter the amount of space you’d like to assign to the user on the WD My Cloud EX4 device. To assign unlimited space, leave the Quota Amount field(s) blank. 4. Click Save. Removing a User Use the following steps to delete users from the WD My Cloud EX4 device. Note: The Administrator account can not be deleted. 1. On the Set Up Users screen, select the user you’d like to delete in the left pane. 2. Click the Remove User icon . 3.
MANAGING USERS, GROUPS AND SHARES 3. To view group details, click a group name on the left pane. The group profile information displays. Adding a Group 1. To add a group, click 2. Enter a Group Name. in the lower left side of the Set Up Groups screen. 3. Click the check box next to the user’s you’d like to add to your new Group, then click Next. 4. Enter the Quota Amount, or leave the values blank for unlimited space, then click Save.
MANAGING USERS, GROUPS AND SHARES Editing Group Settings 1. On the Set Up Groups screen, select the Group whose information you’d like to edit. The Group Profile and Share Access panel displays. 2. Modify the required and optional settings as desired. To update the group’s access to shares, See “Assigning Share Access to Groups” on page 46 Assigning Share Access to Groups Once a group account is created, you can assign access to the various shares on your WD My Cloud EX4 device using the following steps.
MANAGING USERS, GROUPS AND SHARES Assigning Quotas to a Group Use the following steps to assign a quotas to a Group. A quota determines the amount of space assigned to the user on the WD My Cloud EX4 device. (See “Quota Rules” on page 43 for information on quotas.) 1. On the Set Up Groups screen, select the group from the left pane. 2. In the Quotas field, click Configure. 3. Enter the amount of space you’d like to assign to the group on the WD My Cloud EX4 device.
MANAGING USERS, GROUPS AND SHARES About Shares A share is an area on the WD My Cloud EX4 device for storing files (similar to a folder or directory). Note: In this manual, we use the terms share and folder interchangeably. A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the navigation panel displays a list of shares on the WD My Cloud EX4 device and enables the Administrator to manage shares and user access.
MANAGING USERS, GROUPS AND SHARES 2. Click a share to display its profile and user access information. Note: Only private shares can be edited. Public shares always have read/write access and are therefore greyed out. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend. 1.
MANAGING USERS, GROUPS AND SHARES Enable Recycle Bin (optional) The Recycle Bin contains any files deleted from the WD My Cloud EX4 device. If you’d like to use the Recycle Bin, click the toggle button . (Default is OFF.) Note: The Recycle Bin is only available for Windows SMB files. 4. Click Next. 5. Complete the following settings: Enable Media Serving (optional) This option allows you to stream media stored in this share to other devices.
MANAGING USERS, GROUPS AND SHARES Editing Share Settings 1. On the Set Up Shares screen, select the share you’d like to edit. The Share Profile panel display. 2. Modify the required and optional settings as desired. Making a Share Private If you decide to limit access to a public share, use the following steps to convert it to a private share. Note: Once you make a share private, you must access the share with a user name and password. 1.
BACKING UP AND RETRIEVING FILES 6 Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to backup your data on the WD My Cloud EX4 device. These include: USB Backup—Allows you to backup WD My Cloud EX4 device data to and from your a USB device. Remote Backup—Allows you to backup WD My Cloud EX4 device data to and from another WD My Cloud EX4 device.
BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to backup your data on your WD My Cloud EX4 to or from a USB device. 1. On the navigation bar, click Backups to display the Backups screen. 2. 3. Click USB Backups, if not already selected. Complete the following fields to create a USB backup job: 4. Job Name Enter a Job Name for your backup. Direction Indicate the direction of your backup from the pull-down menu.
BACKING UP AND RETRIEVING FILES 5. In the USB Backup Jobs area, click the arrow to begin your backup. The progress of the backup displays in the USB Backup Jobs area. Viewing the Details of a USB Backup Job 1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify, then click the Edit Job button . 2. Review the USB Details screen, then click Close to close the screen.
BACKING UP AND RETRIEVING FILES Editing a USB Backup Job 1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify, then click the Edit Job button . 2. In the USB Backup area, make the necessary changes to your job, then click Save. Deleting a USB Backup Job 1. On the USB Backups screen, under USB Backup Jobs, select click the Delete Job button next to the job you’d like to delete. 2. In response to the confirmation message, click OK.
BACKING UP AND RETRIEVING FILES 2. Click Remote Backup. 3. Click the Create Remote Backup button. 4. Place a check mark in the box next to the share you’d like to backup, then click Next. 5. In the Remote IP field, enter the IP address of the remote backup server. (Example 192.168.1.16) In the Password field, enter the password for the remote backup server, then click Next. 6.
BACKING UP AND RETRIEVING FILES 7. Place a check mark in the box next to the share where you’d like to back up your data, then click Next. 8. Complete the following fields to create a Remote backup job, then click Next: 9. Job Name Enter a Job Name for your backup. Auto Update Click the toggle button Backup Now Click Yes to begin your remote backup now. Click No create a remote backup job for future backup. to enable the Autoupdate feature.
BACKING UP AND RETRIEVING FILES Viewing the Details of a Remote Backup Job 1. On the Remote Backup screen, under Remote Backup Jobs, click the Details button next to the job you’d like to view. 2. Review the Details screen, then click Close to close the screen. Recovering a Remote Backup Use the following steps to recover the data you saved on your remote server. This process saves recovers the data your saved on the remote server to your local server. 1.
BACKING UP AND RETRIEVING FILES Deleting a Remote Backup 1. On the Remote Backup screen, under Remote Backup Jobs, click the Delete button next to the job you’d like to view. 2. In response to the confirmation message, click OK. The selected Remote Backup job is now deleted and removed from the Remote Backup Jobs list. Internal Backups Internal backups allow you to make backups of the existing content from one storage location to another on your WD My Cloud EX4 device.
BACKING UP AND RETRIEVING FILES Recurring Backup Incremental Backup 5. If you’d like to use the Recurring Backup feature,: 1. Click the toggle button feature. to enable the Recurring Backup 2. Select the frequency of the backup: Daily, Weekly, Monthly 3. Select a time (hour and minutes) from the pull-down menu. 4. If you did not enable the Recurring backup field: • Click the Date field and select the date you’d like the backup to occur. • Select a time (hour and minutes) from the pull-down menu.
BACKING UP AND RETRIEVING FILES Deleting an Internal Backup Job 1. On the Internal Backups screen, under Internal Backup Queue, select the Delete button. 2. In response to the confirmation message, click OK. The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list. Cloud Backups A cloud backup allows you to create remote backups that are accessible over the internet and through various mobile devices.
BACKING UP AND RETRIEVING FILES 3. Click Elephant Drive at the top of the screen. 4. In the ElephantDrive field, click the toggle button cloud backup. Click Register. The Register screen displays. 5. 6. 7. to turn on your ElephantDrive Enter the following information, then click Register: Email address: Enter the email address you’ll use to receive information from ElephantDrive. Password: Enter a password for your new account Verify Password: Reenter you’re your password.
BACKING UP AND RETRIEVING FILES 2. Click Cloud Backups, if not already selected. 3. Click Elephant Drive at the top of the screen. 4. 5. In the Access Backups field, click Login. Enter the E-mail and Password you used when you registered with ElephantDrive in Step 6 on page 62. 6. 7. 8. Click Login. In the Elephant Drive field, click the New device backup wizard link. Follow the steps outlined in the ElephantDrive backup wizard to create your cloud backup.
BACKING UP AND RETRIEVING FILES Enabling an Amazon S3 Cloud Backup Note: Before creating your Cloud backup, sign-up with for the Amazon S3 service at http://aws.amazon.com/s3. Once your Amazon S3 account is setup, use the following steps to create a cloud backup. 1. 2. 3. On the navigation bar, click Backups to display the Backups screen. Click Cloud Backups, if not already selected. Click Amazon S3 button at the top of the screen. 4. Click Create. 5.
BACKING UP AND RETRIEVING FILES 7. Private Key: Enter the Private Key supplied to you by Amazon S3. Remote Path: Enter the remote path for your cloud. This is normally your Bucket name. Click Next. 8. Enter the following information, then click Next: 9. Type Select one of the following options: • Upload: Backs up your WD My Cloud EX4 data to your Amazon S3 bucket. • Download: Backs up your Amazon S3 bucket to your WD My Cloud EX4 device.
BACKING UP AND RETRIEVING FILES Select Autoupdate Date and Time from the pull-down menus (Weekly or Monthly option). 11. If you don’t select Autoupdate, in the Backup Now field, indicate whether you want to begin the backup now. Select Yes to begin your backup now. 12. Click Next. 13. Review your settings, then click Finish. Your Amazon S3 Cloud backup is created. The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page.
MANAGING STORAGE ON THE WD MY CLOUD EX4 7 Managing Storage on the WD My Cloud EX4 Storage Types RAID Storage iSCSI Storage Storage Types There are several ways to manage your storage on the WD My Cloud EX4 device: RAID Storage iSCSI Volume Virtualization The Storage page within the WD My Cloud EX4 allows you configure the storage within your device and view the status and capacity of the disks within your device.
MANAGING STORAGE ON THE WD MY CLOUD EX4 RAID Mode Description RAID 1 In RAID 1 mode, the RAID controller duplicates all data from one drive to a second drive in the drive group. RAID 1 provides complete data redundancy but doubles the required data storage capacity. RAID 5 RAID 5 mode provides data redundancy, high read rates, and good performance in most environments. It also provides redundancy with the lowest loss of capacity.
MANAGING STORAGE ON THE WD MY CLOUD EX4 1. 2. 3. On the navigation bar, click Storage to display the Storage screen. Click RAID, if not already selected. Click Change RAID Mode at the bottom of the screen. 4. Review the Warning message, then click OK. 5. Select the RAID mode you’d like to use for your WD My Cloud EX4 server. Options include: JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes.
MANAGING STORAGE ON THE WD MY CLOUD EX4 RAID 0 Data is striped across multiple hard drives, enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance. RAID 1 Two instantaneous copies of the data are recorded on separate hard drives so if one of them fails, other(s) continue to read/write data until the faulty hard drive is replaced.
MANAGING STORAGE ON THE WD MY CLOUD EX4 If you choose not to use the entire volume for your RAID selection, you can configure the remaining disk space as Spanning by selecting the Configure the remaining disk space as Spanning check box. 9. Click Next. 10. Select the type of encryption you’d like on the volume. Note: Encryption is not available for certain regions. Click Click to encrypt the selected volume. to keep the volume unencrypted. 11.
MANAGING STORAGE ON THE WD MY CLOUD EX4 Auto-Rebuilding your RAID The Auto-Rebuilding option allow you to automatically rebuild the RAID for your WD My Cloud EX4 device in case of drive corruption. Use the following steps to enable the autorebuild option. 1. 2. 3. On the navigation bar, click Storage to display the Storage screen. Click RAID, if not already selected. Review the Auto-Rebuild field to determine whether your WD My Cloud EX4 server is currently setup for auto-rebuild.
MANAGING STORAGE ON THE WD MY CLOUD EX4 Creating an iSCSI Target Use the following steps to create an iSCSI target 1. 2. On the navigation bar, click Storage to display the Storage screen. Click iSCSI, if not already selected. 3. 4. Click the toggle button to enable iSCSI. Click Create iSCSI Target at the bottom of the screen. 5. On the Create iSCSI Target screen, enter the following information: Alias: The alias should be a descriptive name for your target.
MANAGING STORAGE ON THE WD MY CLOUD EX4 6. Size: The size of your target and the unit of information for that size (e.g. GB, TB) Click Next. If you’d like to assign security for your target, click CHAP. - Enter an existing User Name and Password, then confirm the Password. 7. Click Save. Your new iSCSI target is created and displays in the iSCSI Target List. Enabling / Disabling an iSCSI Target Use the following steps to enable or disable an iSCSI target. Enabling an iSCSI Target 1. 2. 3.
MANAGING STORAGE ON THE WD MY CLOUD EX4 Deleting an iSCSI Target Use the following steps to delete an iSCSI target. 1. 2. 3. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to delete. Ensure that this is the target you want to delete, then click Delete. The selected target is deleted and removed from the iSCSI Target list.
MANAGING STORAGE ON THE WD MY CLOUD EX4 4. In the iSCSI iSNS Client field, click the toggle button 5. 6. Click Configure. Enter the iSNS client server address, then click Save. . Volume Virtualization Volume Virtualization simplifies scalability by allowing you to map iSCSI targets on other network storage devices and present them as volumes on your WD My Cloud EX4 device.
MANAGING STORAGE ON THE WD MY CLOUD EX4 Creating a Virtualized Volume Use the following steps to create a virtualized volume on your device. 1. 2. On the Storage page, click Volume Virtualization, if not already selected. Click Create. 3. In the Device IP field, enter the IP address of the device where the iSCSI target resides, then click Next. 4. Select an iSCSI target from the retrieved list, then click Next.
MANAGING STORAGE ON THE WD MY CLOUD EX4 5. To add authentication to the target, click the toggle button Password, then click Next. , enter a User Name and 6. Disabled authentication is the default. To keep the default, ensure that the Authentication field is Off, then click Next. Select a LUN (Local Unit Number) from the list, then click Next. 7. Enter a name for the share folder, then click Next.
MANAGING STORAGE ON THE WD MY CLOUD EX4 8. Review the Volume Virtualization summary to ensure that your settings are correct, then click Save. A virtual volume is created. Connecting a Virtualized Volume to a Target Use the following steps to connect a virtualized volume on your device. 1. 2. On the Storage page, click Volume Virtualization, if not already selected. Click Details next to the virtual volume you’d like to connect. 3. Click Connect.
MANAGING STORAGE ON THE WD MY CLOUD EX4 4. Once your virtual volume is formatted, click Close. The state of the volume is changed to Connect. Your new virtual volume is now available on your WD My Cloud EX4 device. Modifying a Virtualized Volume Use the following steps to modify a virtualized volume on your device. 1. 2. On the Storage page, click Volume Virtualization, if not already selected. Select the virtual volume you’d like to modify, then click Modify.
MANAGING STORAGE ON THE WD MY CLOUD EX4 3. Make the necessary changes to the volume, then click Save. When the modified settings are saved, the virtual volume is connected again. Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My Cloud EX4 device. The Disk status screen consists of the following areas: Disks Profile: This area displays the general status of all of the disk drives on your device.
MANAGING STORAGE ON THE WD MY CLOUD EX4 3. Review the hard drive information, then click Close. The Hard Drive Information screen displays the following data: Vendor The vendor from whom the hard drive was obtained. Model The model number of the hard drive selected. Serial Number The serial number of the hard drive selected. Capacity The capacity of the hard drive selected. Firmware Version The current firmware version used on the drive selected.
MANAGING APPS ON THE WD MY CLOUD EX4 8 Managing Apps on the WD My Cloud EX4 About Apps Managing Apps About Apps Apps is short for Applications. Apps are little self-contained programs used to enhance the existing functions of your device or service. The WD My Cloud EX4 device provides various apps that allow you to use your device more productively. Note: WD recommends that you fully understand the nature of any app before you install it on your device.
MANAGING APPS ON THE WD MY CLOUD EX4 Adding an App Use the following steps to add an app to your WD My Cloud EX4 device. 1. On the navigation bar, click Apps to display the Apps screen. 2. Click in the lower left side of the screen. 3. On the Add an App screen, place a check next to the app you’d like to add to the device. 4. Review the available apps. For details about the app, click Details. Click Close to close the Details screen. 5.
MANAGING APPS ON THE WD MY CLOUD EX4 Manually Adding an App If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your WD My Cloud EX4 device. Note: WD recommends that you fully understand the nature of any app before you install it on your device. 1. On the navigation bar, click Apps to display the Apps screen. 2. Click in the lower left side of the screen. 3.
MANAGING APPS ON THE WD MY CLOUD EX4 Deleting an App Use the following steps to delete an app from your WD My Cloud EX4 device. 1. On the navigation bar, click Apps to display the Apps screen. 2. From the Apps list in the left pane, select the app that you’d like to delete from the device. 3. Click in the lower left side of the screen. 4. In response to the confirmation message, click OK. The app removed from the device and no longer displays in the user account list.
MANAGING APPS ON THE WD MY CLOUD EX4 3. Click the Updates Available link. 4. Select the app you’d like to update from the list, then click Update. If you’d like to view the details of the update, click Details. Click Back to return to the Update screen.
ACCESSING YOUR CLOUD REMOTELY 9 8 Accessing Your Cloud Remotely Enabling Cloud Access for the WD My Cloud EX4 Device Configuring Cloud Access for a User Mobilizing Your Files with WD My Cloud EX4 Mobile Apps About WD My Cloud Mobile App WD My Cloud Desktop Application A personal cloud is your content, at home, secure and under your control. Unlike public clouds, a personal cloud allows you to keep all of your content in one safe place on your home network.
ACCESSING YOUR CLOUD REMOTELY 2. In the left pane, select the user you’d like to configure for cloud access. To give the user access to the WDMyCloud.com web site: 1. In the WDMyCloud.com Login for area, click one of the following icons: Add/ Change Email Address: Click this button if you have not previously added an email address to the user account or if you need to update/change the user’s email address.
ACCESSING YOUR CLOUD REMOTELY Mobilizing Your Files with WD My Cloud EX4 Mobile Apps WD My Cloud EX4 and WD Photos mobile apps bring your photos and files to your fingertips on your Apple iPhone, iPod touch, iPad, Android tablet, or Android smartphone. Requirements include: Western Digital WD My Cloud EX4 personal cloud storage connected to the Internet. Your device access code generated by your WD My Cloud EX4 device. Android devices—Most smart phones and tablets with OS 2.
ACCESSING YOUR CLOUD REMOTELY For more features and instructions for using WD Photos, see its online Guide Me page and Quick Tips, and go to http://wdphotos.wd.com. Installing WD Photos on Your Mobile Device Important: Make sure the photos you want to view on the mobile device are stored in the Shared Pictures subfolder in the Public share of your WD My Cloud EX4 device. WD Photos lets you view photos in .jpg format only. To install WD Photos on your mobile device: 1. 2. 3.
ACCESSING YOUR CLOUD REMOTELY - Note: Enter the activation code generated on the WD My Cloud EX4’s dashboard and tap Activate. You must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only. For details on how to generate an activation code, see . - 4. Enter your user name and password. Tap your WD My Cloud EX4 device to view your album(s), then tap an album to display the photos contained within it.
ACCESSING YOUR CLOUD REMOTELY Show off the photos stored on your WD My Cloud EX4 device. Connect to other cloud sites such as Dropbox, Google Drive, and Skydrive from your tablet or smartphone. Stream and enjoy music and video files stored on your WD My Cloud device. Note: Video streaming performance is best over your LAN and when your mobile device is connected using Wi-Fi wireless connections. WAN streaming performance may be limited by upload speeds on your home Internet connection.
ACCESSING YOUR CLOUD REMOTELY - In the Add Manually section, tap to the left of WD Device. Enter the activation code generated on the WD My Cloud’s dashboard and tap Activate. - 5. 6. You must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only. See Enter your user name and password. Tap Done. Tap your WD My Cloud EX4 device to display its share(s). 7. Tap a share to display its subfolders. 8.
ACCESSING YOUR CLOUD REMOTELY 9. Tap a file to display it. Note: If you have problems installing the WD My Cloud app, visit http://websupport.wd.com/rn/wdmycloud.asp. For more features and instructions, see the app’s online Guide Me page, Help, FAQs, and tips, or go to http://wdmycloud.wd.com. If you suspect that your WD My Cloud database has been corrupted, rebuild the database. See “Cloud Access” on page 74.
ACCESSING YOUR CLOUD REMOTELY Installing WD My Cloud Desktop Windows 1. 2. Open a web browser. For browser requirements, see “Web Browsers” on page 6. In the address field, type http://wd.com/setup/wdmycloudex4 to display the Welcome to the Learning Center page: 3. Click WD My Cloud EX4 to display the download page: 4. In the Software Downloads area, click Go to Downloads.
ACCESSING YOUR CLOUD REMOTELY 5. In the WD My Cloud for desktop area, click Download. The setup software downloads to your computer. 6. Access your downloaded files, then double-click wdmycloud.exe (Windows) 7. Select a language from the pull-down menu, then click OK. 8. Read the WD License Agreement, then click I accept the terms of the License Agreement. 9. Click Next.
ACCESSING YOUR CLOUD REMOTELY 10. Read the Apple License Agreement, then click I accept the terms of the License Agreement. 11. Click Install. Installation begins. 12. Once the installation is complete, click Done to close the WD My Cloud installer. Mac 1. 2. 3. Complete Steps 1 - 5 above. Click Downloads and select WD My Cloud Installer. If asked to install Java SE6 runtime, click Install. If a warning screen displays, click Open. Read the Apple Software License Agreement, than click Agree.
ACCESSING YOUR CLOUD REMOTELY 4. Select a language from the pull-down menu 5. Read the WD Software License Agreement, than click I accept the terms of the License Agreement. 6. 7. Click Install. The installation begins. Once the installation is complete, click Done to close the WD My Cloud installer. Launching WD My Cloud Desktop Once you’ve installed the WD My Cloud Desktop application, use the following steps to access your WD My Cloud EX4 media files. IF you want to launch from . . . THEN . . .
ACCESSING YOUR CLOUD REMOTELY IF you want to launch from . . . Windows 7/Vista Mac OS X THEN . . . 1. Click > All Programs. 2. In the left panel, select WD My Cloud>WD My Cloud. 1. Click Finder>Applications 2. Select WD My Cloud>WD My Cloud. Accessing WD My Cloud Desktop Use the following steps to access the WD My Cloud Desktop application. 1. Select your WD My Cloud EX4 device. If requested, enter your WD My Cloud EX4 device Name and Password.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 10 Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling/Disabling DLNA and iTunes Accessing Your Personal Cloud Using Media Players Accessing Your Personal Cloud Using iTunes Media Servers The WD My Cloud EX4 Personal Cloud Storage device is designed to serve as your home's media server. It enables you to stream photos, music and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported Audio files Video files Image Files 3GP 3GP BMP AAC ASF JPEG AC3 AVI PNG AIF DivX TIF ASF DV FLAC DVR-MS LPCM FLV M4A M1V M4B M2TS MP1 M4P MP2 M4V MP3 MKV MP4 MOV MPA MP1 OGG MP4 WAV MPE WMA MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by iTunes Note: iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID 8412 for additional information on iTunes supported versions. The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A and WAV. Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 1. In the DLNA area Media Streaming field, click the toggle button DLNA. Note: to enable/disable Media Streaming is ON by default. 2. Click View Media Players. This displays a list of the media players/receivers on your home network. Note: If Media Streaming is OFF, this field will not display on your screen. 3. On the Media Streaming Options screen, select which media device you’d like to receive streaming music, video, or photos.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Rescanning/Rebuilding the DLNA Database The WD My Cloud EX4 device automatically rescans and rebuilds the DLNA database, however, if you suspect that your database is corrupted, use the following steps to either rescan or rebuild your DLNA database. Important: Use caution when completing this procedure. Rebuilding the DLNA server database could take a considerable amount of time, depending on the number and size of the files involved. 1.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 4. If you’d like to change the default MP3 Tag Codepage, select the page from the pulldown menu. 5. In the Auto Refresh field, select the frequency of the media refresh for iTunes from the pull-down menu. 6. Click Save to save your settings. Refreshing iTunes Use the following steps to refresh the iTunes directory. This allows iTunes to pick up any new media. 1. On the Navigation bar, click Settings and then click Media in the left panel. 2.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Accessing Your Personal Cloud Using Media Players Now that you have copied your files to one of the Shared folders, you can use a variety of media players to stream media.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD My Cloud device. Go to http://www.dlna.org for a list of DLNA-certified devices and for further information. Media Server The Media server streams your music, photos and videos to compatible devices in your home. Playing media on a compatible device is easy.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 2. Click WDMyCloudEX4 under the Shared section of the left pane. If you have copied music to the /Public/Shared Music folder or a video to/Public/Shared Videos, and it is in a format supported by iTunes, it should be listed in the right pane. 3. Double-click a media file you’d like to play.
CONFIGURING SETTINGS 11 Configuring Settings General Network ISO Mounting Media Utilities Notifications Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the WD My Cloud EX4 device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your WD My Cloud EX4 device.
CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page displays. Device Profile 1. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. The device name can be up to 15 characters long and can not include special characters (e.g., @, #, $ etc.). Device Description The default description is WD My Cloud EX4.
CONFIGURING SETTINGS Language and Clock In this section of the General page, you can change the language that displays in the WD My Cloud EX4 device’s interface and set the date and time. The date and time are synchronized to the NTP (Network Time Protocol) server by default. You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time. If you are not connected to the Internet, you must enter the date and time manually. 1.
CONFIGURING SETTINGS Cloud Access Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the WD My Cloud EX4 device). Note: This turns on cloud access for the entire device. To turn on access for an individual user, see “Configuring Cloud Access for a User” on page 88 1. Scroll down to the Cloud Access area of the General Screen. 2. In the Cloud Service field, click the toggle button to turn on Cloud Services.
CONFIGURING SETTINGS 4. Select a connection type: Auto: Click Auto. Manual: Click Manual, then enter the External Port 1 (HTTP) and External Port 2 (HTTPS) numbers. Win XP: Click Win XP. 5. Click Save. 6. In the Dashboard Cloud Access field, click the toggle button to turn on access to the Dashboard from the cloud remotely. Note: Selecting this option allows you to perform administrator functions remotely. 7.
CONFIGURING SETTINGS Energy Saver The Energy Saver fields allow you to reduce the energy required to run your WD My Cloud EX4 device. Use the following information to configure the energy saving options on your WD My Cloud EX4 device. 1. View or change the following settings: Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled to sleep after approximately 10 minutes by default.
CONFIGURING SETTINGS Web Access Timeout Automatically logs you out of the system after a designated amount of time. • From the Web Access Timeout drop-down menu, select an amount of time you’d like to use for your system timeout. The system updates automatically. Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers. Important: You must set a password for your Administrator account in order to restore your Time Machine backups.
CONFIGURING SETTINGS Services This section of the General screen enables or disables various services available on your WD My Cloud EX4 device. Distributed File System: Enabling this function allows you to improve data availability. Distributed File System is disabled by default. 1. To enable/disable Distributed File System, click the toggle button . 2. Click Configure. 3. In the Root Folder field, enter the name for your Root Folder, then click Config Link. 4.
CONFIGURING SETTINGS 5. Click Get Remote Share Folder to connect to your remote folder. 6. Click Save. Active Directory Enabling this function allows you WD My Cloud EX4 device to join an existing windows domain. Active Directory is disabled by default. 1. To enable/disable Active Directory, click the toggle button 2. Click Configure. 3. Review the information on the screen, then click Enable. . 4. Enter the following information: User Name Enter the Active Directory server account name.
CONFIGURING SETTINGS Remote Share Folder Enter the name of the remote folder where you’d like to store your information or click Get Remote Share Folder, then select the folder from the Select a Folder pull-down list at the right of the field. Workgroup Enter the name of the workgroup associated with the Active Directory. Realm Name Enter the name of the Active Directory server domain name. AD Server Name Enter the Active Directory server host name. 5. Click Save.
CONFIGURING SETTINGS Network Profile The Network Profile section of the Network screen displays network information for the WD My Cloud EX4 device. The Network Profile section displays the following information: MAC Address The Media Access Control (MAC) address for this device. IPv4 IP Address The IP version 4 address for this device. IPv6 IP Address The IP version 6 address for this device.
CONFIGURING SETTINGS 1. Review or update the following: IPv4 Network Mode By default, the network mode is set to DHCP, which means the WD My Cloud EX4 device automatically gets the IP address and other settings from your network. Select the method of assigning the device’s unique IPv4 address: • Static: Static IP lets you set an IP address manually. You will be prompted for IP Address, Subnet mask, Gateway IP address, and DNS Server. (If you don’t know this information, please check your router settings.
CONFIGURING SETTINGS SMB2 Server Message Block, version 2. Select this option to support Windows File History in Windows 8. • To enable/disable SMB2, click the toggle button . Note: FTP Access File Transfer Protocol enables the transfer of data from one computer to another through a network. FTP is disabled by default. 1. AFP Service If you enable SMB2, read/write performance will be impacted. To enable/disable FTP Access, click the toggle button 2. Click Configure. 3.
CONFIGURING SETTINGS WebDAV Service Web Distributed Authoring and Versioning (WebDAV). Select this option to enable WebDAV service for your network. • To enable/disable WebDAV Service, click the toggle button . Note: In order to connect to the WebDAV service, use the following IP address: http://:8080/Public LLTD Link Layer Topology Discovery protocol. Select this option to enable LLTD on your network for enhanced network discovery and diagnostics on Microsoft Windows machines.
CONFIGURING SETTINGS Workgroup The Workgroups feature allows devices in the same workgroup to access one another. This option is only available for Windows operating systems. Each time you add a device to your network, assign it the same workgroup name to enable access. 1. In the Workgroup file, enter the name of the workgroup for your network. 2. Click Save. Local Master Browser The Local Master Browser feature allows you to collect and record resource and/or service information across multiple locations.
CONFIGURING SETTINGS Adding Port Forwarding Services 1. To Add to add port forwarding service(s) to your WD My Cloud EX4 device. 2. On the Port Forwarding Settings screen, click either Select the default service scan or the Customize a port forwarding service, then click Next. If you selected Select the default service scan: Select the default service scan you’d like to use for port forwarding, then click Save.
CONFIGURING SETTINGS Creating an ISO Image An ISO image is a file that is an exact copy of an existing file system. Use the following steps to create an ISO image. 1. On the Navigation bar, click Settings, then click ISO Mount. 2. Click Create ISO Image. 3. In the Image Size field, select the image size you’d like to use for your ISO image. 4. In the Image Path field, enter the path for the data you’d like to image or click Browse, select the folder you’d like to image, then click OK. 5.
CONFIGURING SETTINGS 10. Click Next. Your ISO image is created. 11. Click Finish. Creating an ISO Share Use the following steps to create an ISO share. 1. On the Navigation bar, click Settings, then click ISO Mount. 2. Click Create ISO Share. 3. Browse to the ISO file you’d like to include in your ISO share and place a check next to the file. 4. Click Next.
CONFIGURING SETTINGS 5. Enter a description for your ISO share, then click Next. 6. Complete the following fields: Enable Media Serving: To enable Media server for the ISO Share, click the toggle button . FTP Access: To enable FTP Access for the ISO Share, click the toggle button . WebDAV Access: To enable WebDAV Access for the ISO Share, click the toggle button . Note: If FTP Access or WebDAV access are disabled for the device, the FTP Access and WebDAV Access fields will be grayed out. 7.
CONFIGURING SETTINGS 2. Review the ISO Share details, then click Close. Modifying an ISO Share Use the following steps to modify an ISO share. 1. On the ISO Mount screen, select next to the ISO Share that you’d like to modify. 2. Make any necessary changes, then click Save. Delete an ISO Share Use the following steps to delete an ISO share. 1. On the ISO Mount screen, select next to the ISO Share that you’d like to delete. 2. Review the confirmation message, then click OK.
CONFIGURING SETTINGS Media On the Media screen, you can enter DLNA (Digital Living Network Alliance) media server and iTunes media player settings so that you can enjoy media in every room in your house. 1. On the Navigation bar, click Settings, then click Media in the left panel. Note: DLNA and iTunes only works on your local network. 2. For instructions on entering media settings on this page and then displaying or streaming media, see “Playing/Streaming Videos, Photos, & Music” on page 101.
CONFIGURING SETTINGS Utilities On the Utilities page, you can test the WD My Cloud EX4 device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. To access the Utilities screen, click Settings, then click Utilities in the left pane. System Diagnostics Run diagnostic tests if you are having problems with your device. There are three types of diagnostic tests.
CONFIGURING SETTINGS System Restore The system restore allows the Administrator to perform a full factory restore on the WD My Cloud EX4 device. This option restores your device to factory default settings with no data loss. Important: Before doing a factory restore or a system update, you may choose to save your device’s current configuration. At a later time, you can import a previously saved configuration.
CONFIGURING SETTINGS Device Maintenance The Device Maintenance area allows you to shutdown and reboot your WD My Cloud EX4 device. This area also displays the amount of time the device has been up and running. Shutting down the Device Use the following steps to safely shut down your WD My Cloud EX4 device. 1. In the Device Maintenance area, click Shutdown. 2. Review the confirmation message, then click OK. Your WD My Cloud EX4 safely shuts down. Rebooting the Device 1.
CONFIGURING SETTINGS WARNING! The Format Disk option erases all of the user data and shares permanently, retaining default shares. Data recovery programs cannot be used to restore data; all user data and shares are permanently deleted. Formatting your disk will take several hours to complete. Formatting Your Disk Use the following steps to format the disks on your WD My Cloud EX4 device. 1. In the Format Disk area, select the volume you’d like to format from the pull-down menu. 2. Click Format Disk. 3.
CONFIGURING SETTINGS Notification Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users. Enabling Email Alerts 1. 2. 3. 4. 5. 6. 7. 8. 9. On the Navigation bar, select Settings, then click Notifications from the left pane. To enable Alert emails, click the toggle button . Click Configure. On the Alert Notification screen, select the level of alerts you’d like to receive by email on the slider bar.
CONFIGURING SETTINGS Notification Display The Notification Display allows you to select the type of notifications that are sent to you. 1. On the Notification Display screen, select the level of notifications you’d like to view on the Alert icon, using the slider bar. Critical Only: Send only critical alerts. Critical and Warning: Sent both critical and warning alerts. All: Sent all alerts (Informational, Critical, Warning). The system automatically updates with your selection.
CONFIGURING SETTINGS Auto Update Auto Update allows you to schedule your the WD My Cloud EX4 device to conveniently check for available software updates and install them automatically. This is the easiest way of ensuring the WD My Cloud EX4 firmware is current. Note: After a firmware update installs, the WD My Cloud EX4 device reboots.
CONFIGURING SETTINGS If an update is available, click Install and Reboot. Manual Update If you need to perform a manual update, this is where you’ll go to perform that task. Note: Ensure that you’ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at http://support.wd.com/product/ download.asp. Manually Installing an Update 1. In the Manual Update section, click Update from File 2. Navigate to the firmware update file, then click Open. 3.
APPENDIX 12 Appendix Appendix A: WD My Cloud EX4 Quick User Guide Appendix B: Joomla Setup Guide Appendix C: phpBB Setup Guide Appendix D: Supported RAID Modes Appendix E: RAID Migrations Appendix F: Safe Mode Firmware Update Procedures Appendix A: WD My Cloud EX4 Quick User Guide Logging into WD My Cloud EX4 1.
APPENDIX The Dashboard Home Page The WD My Cloud EX4 Home page has an information bar at the top right, an icon bar across the page, and an instant overview of the status of the device’s main functions and links for updating settings.
APPENDIX Viewing the Home Page The Home is your gateway to the WD My Cloud EX4 device. From this page you can: View the capacity of the device, Quick status and links to download information. Links desktop and mobile apps. Built-in applications to make your device more productive. Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud EX4 device. 1.
APPENDIX Quick Status The Quick Status area displays the total number of FTP, HTTP, and P2P downloads performed. Cloud Access Links The Cloud Access Links allow you to access the software necessary to gain access to the WD My Cloude EX4 device from your desktop and mobile apps. Downloads and Applications Information The Downloads and Applications area displays information on the number of downloads and apps available on your device.
APPENDIX Apps The Apps page provides access to the various apps available for your use on the WD My Cloud EX4 device. Available apps vary depending on what your administrator has implemented.
APPENDIX Appendix B: Joomla Setup Guide Joomla is an award-winning content management system (CMS), which allows you to build Web sites and powerful online applications. For additional information on Joomla, Joomla is one of the many apps available for use from your WD My Cloud EX4 device. Provided in this section are the steps you’ll need to setup Joomla. Requirements Database (e.g.
APPENDIX 6. Review the Joomla Pre-installation check to ensure that all items passed, then click Next. 7. Read the Joomla license declaration, then click Next. 8. Complete the Database Configuration screen with the following information. then click Next. Database Type: Select MySQL if not already selected. Host Name: Enter localhost. Username: Enter your MySQL account user name. - If you’re using the phpMyAdmin app, enter admin. Password: Enter your MySQL password.
APPENDIX - Remove: Removes the old database. 9. Keep the FTP Configuration screen default settings as they are and click Next. 10. Complete the Database Configuration screen with the following information:. - Site Name: Enter a name for your Joomla site. - Your Email: Enter the email address of the individual that will act as the administrator for the Joomla site. - Admin Username: Enter the user name you’ll use to log into your Joomla site.
APPENDIX 13. Review the information on the screen, then click Remove installation folder. 14. At the top of this page, click Site. Your Joomla site has been created and installed on your WD My Cloud EX4 device.
APPENDIX Appendix C: phpBB Setup Guide phpBB™ is a popular Internet forum package written in the PHP scripting language. You can use phpBB to create your own customized forum that can be accessed and commented on from any internet connection. phpBB is one of the many apps available for use from your WD My Cloud EX4 device. Provided in this section are the steps you’ll need to setup phpBB. Requirements MySQL database Setting Up phpBB 1.
APPENDIX 6. Review the Installation compatibility information, then click Start Install. 7. On the Database configuration screen, enter the following information, then click Proceed to Next Step. Database Type: Select MySQL if not already selected. Database server hostname or DSN: Enter localhost. Database server post: Leave this field blank. Database name: Enter a name for your database to be used for phpBB. Database username: Enter your MySQL account user name.
APPENDIX 8. Review the Database connection screen to ensure that it was performed successfully, then click Proceed to next step. 9. Complete the Administrator Configuration screen with the following information, then click Proceed to next step. - Default board language: Select the language for your bulletin board from the pull-down menu. - Administrator username: Enter the user name you’ll use to log into your bulletin board.
APPENDIX 10. Review the Administrator details screen to ensure that the administrator configuration was performed successfully, then click Proceed to next step. 11. Review the screen, then click Proceed to next step. 12. Review the information on the screen, then click Proceed to next step. Note: Keep the default settings on this screen for now. If you find that you need to update this information in the future, it can be updated on the Administration Control Panel after phpBB is installed.
APPENDIX 13. Review the information on the screen, then click Proceed to next step. 14. Review the information on the screen. phpBB is now installed.
APPENDIX Appendix D: Supported RAID Modes Provided below is a chart identifying those modes that are supported for RAID storage.
APPENDIX Appendix F: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your server from safe mode. Note: Before performing these steps, downloaded WD My Cloud EX4 firmware from the WD support website (http://support.wd.com) and save it to a location to which you can browse from your computer. Make sure that you unzip the firmware file. 1. Logon to your router’s DHCP LAN/Device Client Table to obtain the IP address for your device. 2. 3. 4. 5.
REGULATORY AND WARRANTY INFORMATION 13 10 Regulatory and Warranty Information Regulatory Compliance Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: 1. 2. This device may not cause harmful interference.
REGULATORY AND WARRANTY INFORMATION KC Notice (Republic of Korea only) ὤ㦹ⷸ ㇠㟝㣄G㙼⇨ⱬ iGἽὤὤ 㢨ὤὤ⏈ᴴ㥉㟝OiGἽPG㤸㣄䑀㤵䚝ὤὤ⦐㉐㨰⦐ Oᴴ㥉㟝ⵝ㋕䋩㐔ὤ㣄㣠PG ᴴ㥉㜄㉐㇠㟝䚌⏈ᶷ㡸⯝㤵㡰⦐䚌⮤SG⯜☔㫴㜡㜄 ㉐㇠㟝䚔㍌㢼㏩⏼␘ Class B Device 1 Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas.
REGULATORY AND WARRANTY INFORMATION extended warranties available for purchase.
REGULATORY AND WARRANTY INFORMATION This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new. Obtaining Service WD values your business and always attempts to provide you the very best of service.
INDEX Index A about apps 83 backups 52 disk status 81 DLNA 108 internal backups 59 iSCSI 72 media servers 101 shares 48 Volume Virtualization 76 WD Media Players 107 WD My Cloud 92 WD Photos 90 accessing Dashboard 21 general settings 111 online support ii personal cloud using media players 107 personal cloud with iTunes 108 WD My Cloud Desktop 100 Accessories 5 Active Directory settings 118 adding a single user 36 apps 84 groups 45 media content to a folder 106 multiple users 38 Port Forwarding Services 12
INDEX deep sleep 115 deleting an app 86 an iSCSI target 75 an ISO Share 129 internal backups 61 Port Forwarding Services 125 remote backups 59 USB backups 55 desktop icons 17 device capacity 25 health 26 profile 111 rebotting 133 status 25 Diagnostic Tests running 131 diagnostics system 26 Diagnostics Panel 26 disabling an iSCSI target 74 DLNA 103 iTunes 105 Disk Status about 81 dismissing a system alert 32 distributed file system settings 117 DLNA about 108 disabling 103 enabling 103 rebuilding the databa
INDEX viewing 44 GS Mark 155 H hard disk viewing information How do I? 34 81 I iTunes accessing personal cloud with disabling 105 enabling 105 overview 101, 103 refreshing 106 streaming media 108 streaming media in 108 108 ICES/NMB-003 compliance 155 J icons Joomla navigation (end user) 140 setup guide 144 Important Jumbo Frames 121 use enclosed Ethernet cable provided K 10 importing multiple users 40 KC Notice 156 initiating an internal backup 60 L installing LAN mobile apps 93 configuration 120 WD
INDEX media players accessing WD My Cloud EX4 107 accessing your personal cloud using 107 media types 102 other 107 WD 107 media servers about 101 overview 101 settings 103 Media settings about 130 media storage about 103 Media streaming in iTunes 108 media types supported 102 iTunes 103 mobile apps installing 93 installing WD Photos 91 WD My Cloud 92 WD My Cloud EX4 90 WD Photos 90 modifying a Virtualized Volume 80 an iSCSI target 74 an ISO Share 129 internal backups 60 port forwarding services 125 multip
INDEX remote backups 55, 58 system activity 27 creating 55 system alerts dismissing 32 deleting 59 viewing 58 icons 31 remote cloud access System Configuration about 88 about 132 Remote Server System Diagnostics general settings 124 about 131 remote server 124 system diagnostics 26 removing a group 47 system health 26 removing users 44 system report 33 rescanning/rebuilding the DLNA Database sending to Customer Support 105 System Restore RoHS 156 about 132 Running a Diagnostic Test 131 33 U S safe mode
INDEX Utilities about 131 V viewing a list of shares 48 alert details 32 apps 83 details of an ISO Share 128 DLNA Information 104 groups 44 hard disk information 81 internal backups 60 remote backups 58 the RAID mode 68 USB backup details 54 Virtualized Volume connecting to a target 79 creating 77 modifying 80 Volume Virtualization about 76 W WAN 6 Warning changing RAID mode 68 deleting a share 51, 68 modifying the device 123 mounting a USB drive 52, 122 renaming the device 110 renaming the drive 110 wa
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S.
