™ WD My Cloud EX2 Personal Cloud Storage User Manual
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 Important User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 8 Managing Storage on WD My Cloud EX2 . . . . . . . . . . . . . . . . . . . . . . 81 Storage Types . . . . . . .
Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Appendix A: WD My Cloud EX2 Quick User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Appendix C: phpBB Setup Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Appendix D: Supported RAID Modes. . . . . . . . . .
IMPORTANT USER INFORMATION 1 Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing. Follow all warnings and instructions marked on the product.
IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device.
PRODUCT OVERVIEW 2 Product Overview About the System Features About the Online Learning Center Package Contents Pre-installation Instructions Handling Precautions Product Components About the System Designed from the ground up with the quality and reliability you've come to expect from WD® and backed by a two-year warranty, My Cloud EX2 is a high-performance, two-bay Network Attached Storage (NAS) device for your home or small office.
PRODUCT OVERVIEW Powerful apps to customize your NAS – Including aMule, Icecast, Joomla!®, phpBB®, phpMyAdmin, Transmission, SqueezeCenter, and more. For the most recent apps available, visit wd.com/setup/mycloudex2apps. Advanced serving options – Integrated file server, FTP server, backup server, and P2P torrent download server. Stream media to your connected devices – Stream videos and photos to connected TVs, media players, gaming consoles and other DLNA®/UPnP® devices. Features a Twonky 7.
PRODUCT OVERVIEW Package Contents WD My Cloud EX2 Personal Cloud Storage device Ethernet cable AC power adapter Quick Install Guide Assembly kit (for driveless model only) WD My Cloud EX2 Personal Cloud Storage Device AC adapter* Ethernet cable Quick Install Guide For information on additional accessories for this product, visit: US www.shopwd.com or www.wdstore.com Canada www.shopwd.ca or www.wdstore.ca Europe www.shopwd.eu or www.wdstore.
PRODUCT OVERVIEW Web Browsers Internet Explorer 8.0 and later on supported Windows computers Safari 6.0 and later on supported Mac computers Firefox 21 and later on supported Windows and Mac computers Google Chrome 27 and later on supported Windows and Mac computers Local Network Router/switch (Gigabit recommended to maximize performance.) Internet Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps.
PRODUCT OVERVIEW Product Components Front View Power LED Drive LEDs WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL 7
PRODUCT OVERVIEW Back View Reset button USB ports Ethernet port Kensington® Security Slot External DC In Power port Component Icon Description Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button () Restores settings such as the administrator user name and password for the device. Power port Connects the device to an AC adapter and the power outlet.
GETTING STARTED 3 Getting Started Installing Drives in the Driveless Model Physically Connecting the Device Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content It’s easy to set up the WD My Cloud EX2 Personal Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then, download and run the quick setup software, available at http://www.wd.com/setup.
GETTING STARTED Bracket Screw Label Tab Replacement drive Green board facing in Note: You’ll need a phillips-head screwdriver for this procedure. Note: The power and network cables are not connected when you do this. 1. Press the indented button on the door (top) of the device and open the top. 2. Remove the bracket that will hold the drives in place. 3. Using a screw from the bag, attach a plastic tab to the top hole in the drive’s side (on the right if the green board is facing you). 4.
GETTING STARTED 8. Repeat steps 3-7 for the other drive. 9. Screw the bracket in over the drives. 10. Close the door and firmly push down until it locks into place. 11. Continue to “Physically Connecting the Device” on page 11. Physically Connecting the Device 2 4 33 1 Follow the steps below to connect the WD My Cloud EX2 Personal Cloud Storage device to a home or small office network.
GETTING STARTED 4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the WD My Cloud EX2 device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue. 5. When the power LED on your device turns a solid blue, continue to “Getting Started Using Online Setup Software” on page 13.
GETTING STARTED Back Panel Ethernet (Network) LEDs The following table describes the network and activity LEDs: Note: Looking at the port, the LED on the top left is the Activity LED, and the one on the top right is the Link LED. State LED Appearance State Description Link down Link Off Cable or device is not plugged in, or other end of link is not operational. Link up – 10/100 connection Link Yellow Cable is plugged in, and both ends of the link have successfully established communications.
GETTING STARTED 3. Click WD My Cloud EX2 to display the download page: Note: The online Learning Center automatically detects your operating system (OS). If you’d like to download setup software for a different operating system, select your OS from the drop-down menu at the top of the page before selecting the Download Setup Software button. 4. Click the Download Setup Software button. The setup software downloads to your computer. 5. Access your downloaded files, and then double-click Setup.
GETTING STARTED Connecting to the Network and Creating a Personal Cloud 1. On the Getting Started window (above), and click Get Started. 2. Read the Western Digital End User License Agreement that displays, and then select the “I accept the terms of the License Agreement” check box and click Next. 3.
GETTING STARTED 4. When the power LED on your WD My Cloud EX2 device is solid blue, click Next. The software discovers your device. Note: If your device is not detected, follow the on-screen directions. 5. Select your WD My Cloud EX2 device and click Next. The Set up your personal cloud screen displays. 6. Enter your first and last name and your email address (optional). The email address is needed if you want to create an account with remote access capability.
GETTING STARTED 7. Click Next. The Your account screen displays. 8. If you’d like to add users, click Add more users, enter the user information, and then click the plus sign (+). If you’d like to skip the add an account step, click Next. You’ll have the opportunity to create a personal cloud when you create a user account (see “Adding a Single User” on page 35). Note: It may take a few minutes for your email inbox to receive instructions on accessing the WD My Cloud EX2 device remotely. 9.
GETTING STARTED Selecting Options All options on the Congratulations! screen (above) are enabled by default. The table below explains what happens when the options are enabled or disabled. 1. Select your desired options, clearing the check box for any option you want to disable: Option Result Install the WD My Cloud app If the option is enabled: • An installation wizard launches automatically. • See “Downloading and Installing the Online Setup Software” on page 13 for instructions.
GETTING STARTED Installing the WD My Cloud for Desktop App If you selected the Install the WD My Cloud app check box: 1. Click Yes if you receive a warning prompt. 2. On the My Cloud screen, select a language from the drop-down menu, and then click OK. 3. Review the Western Digital License Agreement, and then select I accept the terms of the License Agreement, and click Next 4. Review the Apple License Agreement, and then select I accept the terms of the License Agreement, and click Install.
GETTING STARTED Once you’ve physically connected your WD My Cloud EX2 device (see “Physically Connecting the Device” on page 11), use the following steps to access the contents of your device. If your operating systems is... Then... Windows 8 or 8.1.1 1. On the Windows 8 Start page, type Computer 2. Click Computer. 3. In the left pane, click Network. 4. Double-click WDMYCloudEX2 and locate the device’s Public folder. 5.
ACCESSING YOUR CLOUD REMOTELY 9 8 Accessing Your Cloud Remotely Enabling Cloud Access for the WD My Cloud EX2 Device Configuring Cloud Access for a User Mobilizing Your Files with iOS and Android Mobile Apps A personal cloud is your content, at home, secure and under your control. Unlike public clouds, a personal cloud allows you to keep all of your content in one safe place on your home network.
ACCESSING YOUR CLOUD REMOTELY 2. In the left pane, select the user you’d like to configure for cloud access. 3. In the WDMyCloud.com Login for area, click the Add/ Change Email Address icon .Click this icon if you have not previously added an email address to the user account or if you need to update/change the user’s email address. Enter the user’s email address.
ACCESSING YOUR CLOUD REMOTELY Mobilizing Your Files with iOS and Android Mobile Apps The WD My Cloud and WD Photos mobile apps and WD My Cloud desktop app allow you to access all the content on your personal cloud from any device. WD Photos Mobile App Important: WD Photos enables you to view photos in .jpg format only. Turn your mobile device into the ultimate photo album. View all the photos stored on your personal cloud with your smartphone or tablet.
ACCESSING YOUR CLOUD REMOTELY To install WD Photos on your mobile device: 1. 2. Download WD Photos from the Apple App or Google Play store and install it on your mobile device. Launch WD Photos on your mobile device to display the WD Photos page. 3. Tap Connect Now to display the Welcome page.
ACCESSING YOUR CLOUD REMOTELY - Note: In the Add Manually section, tap to the left of WD Device. Enter the activation code generated on the WD My Cloud EX2’s dashboard and tap Activate. You must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only. For details on how to generate an activation code, see “To generate an activation code for a user’s mobile device(s):” on page 22. - 4. Enter your user name and password.
ACCESSING YOUR CLOUD REMOTELY Note: Video streaming performance is best over your LAN and when your mobile device is connected using Wi-Fi wireless connections. WAN streaming performance may be limited by upload speeds on your home Internet connection. Share your presentations on your Apple or Android tablets. Your WD My Cloud app supports most major file types, such as Microsoft Word documents, Microsoft Excel spreadsheets, and PowerPoint presentations.
ACCESSING YOUR CLOUD REMOTELY From the Web: Tap and sign into your personal cloud using your WDMyCloud.com (cloud access) login account email address and password. Connect Manually: If the mobile device is not on the same LAN or Wi-Fi network as the WD My Cloud device: - In the Add Manually section, tap to the left of WD Device. Enter the activation code generated on the WD My Cloud’s dashboard and tap Activate. - 5. 6. You must generate one code for each app you want to activate.
ACCESSING YOUR CLOUD REMOTELY Add and remove device content by dragging and dropping files and folders from your computer. . Requirements WD My Cloud EX2 personal cloud storage or with the most recent firmware, connected to the Internet. A PC or a Mac computer. Installing WD My Cloud Desktop Windows: 1. 2. Open a web browser. For browser requirements, see “Web Browsers” on page 6. In the address field, type http://wd.
ACCESSING YOUR CLOUD REMOTELY : 4. 5. In the Software Downloads area, click Go to Downloads. In the WD My Cloud for desktop area, click Download. The setup software downloads to your computer. 6. Access your downloaded files, and then double-click wdmycloud.exe (Windows) or wdmycloud.dmg (MAC).
ACCESSING YOUR CLOUD REMOTELY 7. Select a language from the drop-down menu, and then click OK. 8. Read the WD License Agreement, and then click I accept the terms of the License Agreement. 9. Click Next. 10. Read the Apple License Agreement, and then click I accept the terms of the License Agreement. 11. Click Install. Installation begins.
ACCESSING YOUR CLOUD REMOTELY 12. Once the installation is complete, click Done to close the WD My Cloud installer. Mac: 1. 2. 3. Complete Steps 1 - 5 above. Click Downloads and select WD My Cloud Installer. If asked to install a Java runtime, click Install. If a warning screen displays, click Open. Read the Apple Software License Agreement, and then click Agree. 4.
ACCESSING YOUR CLOUD REMOTELY 5. Read the WD Software License Agreement, and then click I accept the terms of the License Agreement. 6. 7. Click Install. The installation begins. Once the installation is complete, click Done to close the WD My Cloud installer. Launching the WD My Cloud Desktop App Once you’ve installed the WD My Cloud Desktop app, use the following steps to access your WD My Cloud EX2 media files: IF you want to launch from . . . THEN . . . Desktop Icon Windows 8 or 8.
ACCESSING YOUR CLOUD REMOTELY Using the WD My Cloud Desktop App Use the following steps to use the WD My Cloud Desktop app: 1. Select your WD My Cloud EX2 device. If requested, enter your WD My Cloud EX2 device Name and Password. If your device does not display on the screen, click Connect to a device manually. - Click WDMyCloud.com Login to log in using your email address and password. To setup your WDMyCloud.com login, see “Configuring Cloud Access for a User” on page 21.
MANAGING USERS, GROUPS, AND SHARES 5 Managing Users, Groups, and Shares About Users About Groups About Shares About Users The Administrator, normally the device owner, is the person in charge of setting up the device. As the WD My Cloud EX2 device owner, you have a special user account (admin) that provides you with administrator privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your personal cloud.
MANAGING USERS, GROUPS, AND SHARES 2. To view user details, click a user name on the left pane. The user’s profile and share access information display. A user can have read only, read/write, or no access to a share. Note: The shares in the Share Access section are not editable because they are public shares. Once you make a share private, the share displays in the list and you can edit it. (See “Making a Share Private” on page 47.
MANAGING USERS, GROUPS, AND SHARES 3. To assign a password, click the toggle button confirm the user’s password. Click Next. to ON, enter a password, and then 4. To assign a group to the new user, click the check box next to a group, and then click Next. 5. Enter the Quota Amount, or leave the values blank for unlimited space, and then click Save. (See “Quota Rules” on page 40 for information on quotas.) Your new user account displays on the left pane of the Set Up Users screen.
MANAGING USERS, GROUPS, AND SHARES Adding Multiple Users Use the following steps to add multiple user accounts. 1. To add multiple users, click Add Multiple Users in the lower left side of the screen. 2. Select how you’d like to enter your users into the device, and then click Next. Create Multiple Users: Allows you to enter users manually. See “Create Multiple Users” on page 37 Import Users: Allows you to import a list of users into the device. Continue to “Import Multiple Users” on page 39.
MANAGING USERS, GROUPS, AND SHARES Overwrite Duplicate Accounts (optional): Select this check box to overwrite any existing duplicate accounts on your device. 2. To assign a group to the new users, click the check box next to a group, and then click Next. 3. Enter the Quota Amount, or leave the values blank for unlimited space, and then click Next. (See “Quota Rules” on page 40 for information about quotas.) 4. Your new user accounts display on screen. Click Save to save them to your device.
MANAGING USERS, GROUPS, AND SHARES Import Multiple Users 1. Click Download to download a .txt file identifying the format you’ll need to set up your user import file. 2. Create and save your import file. Your import file should be formatted as follows: User import file format: #user name/user password/user groups/ shared folder(rw)/ shared folder(ro)/ shared folder(deny)/user quota Example: #user/pw/g1:g2/folder1:folder2/folder3:folder4/folder5:folder6/0:0:0:0 3.
MANAGING USERS, GROUPS, AND SHARES 2. Click the toggle button if no password has been previously created. 3. Click Configure to the right of the toggle button to display the Edit Password screen: 4. Enter the new password in both the Password and Confirm Password fields. 5. Click Save. Assigning a User to a Group Use the following steps to assign a user account to a user group. 1. On the Set Up Users screen, select the user from the left pane. 2. In the Group Membership field, click Configure. 3.
MANAGING USERS, GROUPS, AND SHARES 2. In the Quotas field, click Configure. 3. Enter the amount of space to assign to the user on the WD My Cloud EX2 device. To assign unlimited space, leave the Quota Amount field(s) blank. 4. Click Save. Removing a User Use the following steps to delete users from the WD My Cloud EX2 device. Note: The Administrator account cannot be deleted. 1. On the Set Up Users screen, in the left pane, select the user you’d like to delete. 2. Click the Remove User icon . 3.
MANAGING USERS, GROUPS, AND SHARES 3. To view group details, click a group name on the left pane. The group profile information displays. Adding a Group 1. To add a group, click 2. Enter a Group Name. in the lower left side of the Set Up Groups screen. 3. Click the check box next to the users you’d like to add to your new Group and click Next. 4. Enter the Quota Amount, or leave the values blank for unlimited space, and then click Save.
MANAGING USERS, GROUPS, AND SHARES Editing Group Settings 1. On the Set Up Groups screen, select the Group whose information you’d like to edit. The Group Profile and Share Access panel displays. 2. Modify the required and optional settings as desired. To update the group’s access to shares, see “Assigning Share Access to Groups” on page 43 Assigning Share Access to Groups Once a group account is created, you can assign access to the various shares on your WD My Cloud EX2 device using the following steps.
MANAGING USERS, GROUPS, AND SHARES Assigning Quotas to a Group Use the following steps to assign a quota to a Group. A quota determines the amount of space assigned to the user on the WD My Cloud EX2 device. (See “Quota Rules” on page 40 for information on quotas.) 1. On the Set Up Groups screen, select the group from the left pane. 2. In the Quotas field, click Configure. 3. Enter the amount of space you’d like to assign to the group on the WD My Cloud EX2 device.
MANAGING USERS, GROUPS, AND SHARES 1. On the navigation bar, click Shares to display the About Shares page. 2. Click a share to display its profile and share access information. Note: Only private shares can be edited. Public shares always have read/write access and are therefore grayed out.
MANAGING USERS, GROUPS, AND SHARES Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend. 1. Click the Shares icon on the navigation bar to display the About Shares screen. 2. Click the Add a Share icon . 3.
MANAGING USERS, GROUPS, AND SHARES 5. Complete the following settings: Enable Media Serving (optional) This option allows you to stream media stored in this share to other devices. If you’d like to Enable Media Serving, click the toggle button . The default is OFF. Note: The media server must be enabled for the device before you can provide media serving for a share. See“Enabling DLNA” on page 103 for instructions on enabling media serving for the device.
MANAGING USERS, GROUPS, AND SHARES 1. On the Set Up Shares screen, select the share: 2. Switch the Public Access button to OFF. 3. For each user listed in the User Access section, select the level of access by clicking , read only , or no access ). the appropriate icon for the share (read/write Deleting a Share WARNING! Deleting a share erases all files and folders on the share. 1. Select the share in the list of shares on the About Shares page. 2. Click the Delete Share icon . 3.
MANAGING USERS, GROUPS, AND SHARES IF you want to open a share using . . . WD Quick View icon in the system tray (Windows) WD Quick View in the menu bar (Mac OS X) Windows 8 Windows Vista/Windows 7/ Windows XP Mac OS X THEN . . . 1. Left- or right-click the WD Quick View icon the main menu. to display 2. Click the WD My Cloud device name, and then click Open. The shares display in Windows Explorer. 3.
THE DASHBOARD AT A GLANCE 6 The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Common Tasks Use the WD My Cloud EX2 dashboard to configure settings and to manage the device as you prefer. For example, you can set up user accounts and restrict access to the files on your WD My Cloud EX2 device, set up folders for storing files, enable remote access, and customize the device to suit your needs.
THE DASHBOARD AT A GLANCE IF you want to launch from . . . Mac OS X Mobile Devices THEN . . . 1. Click the Safari icon > bookmark icon > Bonjour. 2. Double-click the WD My Cloud EX2 device on the network. iOS Devices: 1. Open a browser. 2. In the Address bar, enter https://.local. Android Devices: WD Quick View icon WD SmartWare Note: 1. Open a browser. 2. In the Address bar, enter http://. 1. Left- or right-click the WD Quick View icon. 2.
THE DASHBOARD AT A GLANCE 4. Click Continue. 5. Enter your First Name, Last Name, and Email address (optional) to create an admin login for your WD My Cloud EX2 device, and then click Save. 6. If you’d like to add additional users, enter the User Name, First Name, Last Name, and Email address (optional) of the additional users, and then click Save for all additional users. To create a remote access account, you must enter the user’s email address. 7. Click Next. 8. Review the information on the screen.
THE DASHBOARD AT A GLANCE The Dashboard Home Page The WD My Cloud EX2 Home page has an information bar at the top right, an navigation icon bar across the page, and an instant overview of the status of the device’s main functions with links for updating settings.
THE DASHBOARD AT A GLANCE Information Icons Icon Name Actions USB device on the WD My Cloud Click to display the number of USB devices connected (a hub with multiple devices can be connected to the USB port). Icon is dim if no USB is attached. Alerts Click to display recent alerts about new firmware and network issues. Critical alerts Click to display a severe warning: over temperature, under temperature, drive SMART failure, failure of the data volume to mount.
THE DASHBOARD AT A GLANCE Icon Name Actions Settings Configure advanced settings for your WD My Cloud EX2 device, including: • General device settings, • Network configurations • ISO mount options • Media options, • Device utility tasks • Notification settings • Firmware update setting Viewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks.
THE DASHBOARD AT A GLANCE 1. To see detailed information, click the arrow in the lower right to display the current usage of the drive’s capacity: 2. To return to the Home page, click Close. Device The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you if firmware updates are available. Diagnostics The Diagnostics section displays a snapshot of the system’s components and identifies the overall health of the WD My Cloud EX2 device.
THE DASHBOARD AT A GLANCE 1. To see details about the status of system components, click the arrow on the right side of the panel. 2. To return to the Home page, click Close. Firmware The Firmware section displays the current version of firmware loaded on your WD My Cloud EX2 device. A green check mark indicates that your firmware is up-to-date. 1.
THE DASHBOARD AT A GLANCE Network Activity The Network Activity panel displays the system activities and processes that are running on your WD My Cloud EX2 device. At a glance, you can see the network, CPU, and RAM activity. 1. To view a list of all the system activities and processes that are running on your WD My Cloud EX2 device, click the arrow on the right of the panel to display: CPU: Click the right arrow to view the CPU activity. Click Back to return to the Device Activity pane.
THE DASHBOARD AT A GLANCE Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. Process: Click the right arrow to view the process information, including the list of active processes and the amount of CPU and Memory usage for each process. Click Back to return to the Device Activity pane. Click Close to return to the Home page. process.
THE DASHBOARD AT A GLANCE 3. Follow the page instructions to connect your tablet or mobile device to the WD My Cloud EX2 device. Users The Users panel displays the number of users currently set up to use the WD My Cloud EX2 device. 1. To add a user, click the plus (+) sign in the lower right of the panel: Note: When you enter the email address on the Add User screen, a new account is created for cloud access.
THE DASHBOARD AT A GLANCE 3. To assign a password, click the toggle button , enter a password, and then confirm your password. Click Next to display the user group screen. 4. To assign a group to the new user, click the check box next to a group, and then click Next to display the Add User screen. 5. Enter the Quota Amount, or leave the values blank for unlimited space, and then click Save. You’ve added a new user. Apps The Apps panel displays the apps currently installed on your WD My Cloud EX2 device.
THE DASHBOARD AT A GLANCE Note: To install an app, see “Managing Apps on WD My Cloud EX2” on page 97. 2. To return to the Home page, click Close. Managing Alerts Alerts display system messages containing pertinent information about the status of your WD My Cloud EX2 device. There are three types of alerts that appear on the on the upper right of the dashboard. Alert Icon Type of Alert Description Informational Informational alerts keep you updated on non-vital system information.
THE DASHBOARD AT A GLANCE When an alert occurs, the alert message displays the Alert icon dashboard. To close the alerts message, click Close. and window within the Dismissing an Alert 1. On the dashboard, click the Alert icon in the upper right corner. 2. Select the delete icon next to the alert you’d like to dismiss. To dismiss all alerts, click View All, and then Dismiss All. Obtaining Customer Support To open the Support page: 1. Click the Help icon on any page to display the Help menu. 2.
THE DASHBOARD AT A GLANCE If a problem occurs with the WD My Cloud EX2 device, WD Technical Support will need information about your device to troubleshoot and determine the best solution. There are two ways to get your device info and request support: Run a system report and send it to WD automatically, Create a system report manually and send it to WD. Requesting Automatic Support In the Request Automated Customer Support section: 1. Click the Privacy Policy link to review WD's privacy policy. 2.
THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the WD My Cloud EX2 device. The following table provides shortcuts to instructions for some common tasks. How do I ... See ...
BACKING UP AND RETRIEVING FILES 6 Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to back up your data on the WD My Cloud EX2 device. These include: USB Backup—Allows you to back up WD My Cloud EX2 device data to and from your a USB device. Remote Backup—Allows you to back up WD My Cloud EX2 device data to and from another WD My Cloud EX2 or WD My Cloud EX4 device.
BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to back up your data on your WD My Cloud EX2 to or from a USB device. 1. On the navigation bar, click Backups to display the Backups screen. 2. 3. Click USB Backups, if not already selected. Complete the following fields to create a USB backup job: 4. Job Name Enter a Job Name for your backup. Direction Indicate the direction of your backup from the drop-down menu.
BACKING UP AND RETRIEVING FILES 5. In the USB Backup Jobs area, click the arrow to begin your backup. The progress of the backup displays in the USB Backup Jobs area. Viewing the Details of a USB Backup Job 1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify, and then click the Edit Job button . 2. Review the USB Details screen, and then click Close to close the screen.
BACKING UP AND RETRIEVING FILES Editing a USB Backup Job 1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify, and then click the Edit Job button. 2. In the USB Backup area, make the necessary changes to your job, and then click Save. Deleting a USB Backup Job 1. On the USB Backups screen, under USB Backup Jobs, click the Delete Job button next to the job you’d like to delete. 2. In response to the confirmation message, click OK.
BACKING UP AND RETRIEVING FILES 2. Click Remote Backup. 3. Click the Create Remote Backup button. 4. Place a check mark in the box next to the share you’d like to back up, and then click Next. 5. In the Remote IP field, enter the IP address of the remote backup server. (Example 192.168.1.16) In the Password field, enter the password for the remote backup server, and then click Next. 6.
BACKING UP AND RETRIEVING FILES 7. Select the check box next to the share where you’d like to back up your data, and then click Next. 8. Complete the following fields to create a Remote backup job, and then click Next: Job Name Enter a Job Name for your backup. Auto Update Click the toggle button Backup Now Click Yes to begin your remote backup now. Click No to create a remote backup job for future backup. to enable the Autoupdate feature. 9.
BACKING UP AND RETRIEVING FILES Viewing the Details of a Remote Backup Job 1. On the Remote Backup screen, under Remote Backup Jobs, click the Details button next to the job you’d like to view. 2. Review the Details screen, and then click Close to close the screen. Recovering a Remote Backup Use the following steps to recover the data you saved on your remote server. This process recovers the data you saved on the remote server to your local server. 1.
BACKING UP AND RETRIEVING FILES Deleting a Remote Backup 1. On the Remote Backup screen, under Remote Backup Jobs, click the Delete button next to the job you’d like to delete. 2. In response to the confirmation message, click OK. The selected Remote Backup job is now deleted and removed from the Remote Backup Jobs list. Internal Backups Internal backups allow you to make backups of the existing content from one storage location to another on your WD My Cloud EX2 device.
BACKING UP AND RETRIEVING FILES Recurring Backup Incremental Backup 5. If you’d like to use the Recurring Backup feature: 1. Click the toggle button feature. to enable the Recurring Backup 2. Select the frequency of the backup: Daily, Weekly, Monthly. 3. Select a time (hour and minutes) from the drop-down menu. 4. If you did not enable the Recurring backup field: • Click the Date field and select the date you’d like the backup to occur.
BACKING UP AND RETRIEVING FILES Deleting an Internal Backup Job 1. On the Internal Backups screen, under Internal Backup Queue, click the Delete button. 2. In response to the confirmation message, click OK. The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list. Cloud Backups A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices.
BACKING UP AND RETRIEVING FILES 3. Click ElephantDrive at the top of the screen. 4. In the ElephantDrive field, click the toggle button cloud backup. Click Register. The Register screen displays. 5. 6. 7. to turn on your ElephantDrive Enter the following information, and then click Register: Email address: Enter the email address you’ll use to receive information from ElephantDrive. Password: Enter a password for your new account Verify Password: Reenter your password.
BACKING UP AND RETRIEVING FILES Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. 1. 2. 3. On the navigation bar, click Backups to display the Backups screen. Click Cloud Backups, if not already selected. Click Elephant Drive at the top of the screen. 4. 5. In the Access Backups field, click Login. Enter the email and password you used when you registered with ElephantDrive in Step 6 on page 76. Click Login.
BACKING UP AND RETRIEVING FILES 4. Click Create. 5. Enter a Job Name for your cloud backup, and then click Next. 6. 7. Enter the following information supplied by Amazon S3: Region: Select the region used for your cloud from the drop-down menu. Access Key: Enter the access key supplied to you by Amazon S3. Private Key: Enter the private key supplied to you by Amazon S3. Remote Path: Enter the remote path for your cloud. This is normally your bucket name. Click Next. 8.
BACKING UP AND RETRIEVING FILES Backup Type 9. From the drop-down menu, select the type of backup you’d like to perform. Options include: • Overwriting existing file(s): Overwrites files in the target folder that have the identical name as your source file. • Full Backup: Creates a separate folder containing all of the backup data each time the backup is performed. • Incremental Backup: Overwrites files with source files that are newer then the target files.
BACKING UP AND RETRIEVING FILES Select Yes to begin your backup now. 12. Click Next. 13. Review your settings, and then click Finish. Your Amazon S3 Cloud backup is created. The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page. 14. Access your Amazon S3 Cloud backup bucket to view your device backups.
MANAGING STORAGE ON WD MY CLOUD EX2 7 Managing Storage on WD My Cloud EX2 Storage Types RAID Storage iSCSI Storage Volume Virtualization Storage Types There are several ways to manage your storage on the WD My Cloud EX2 device: RAID Storage iSCSI Volume Virtualization The Storage page allows you to configure the storage within your device and view the status and capacity of the disks within your device. This chapter provides details on managing the storage on your WD My Cloud EX2 device.
MANAGING STORAGE ON WD MY CLOUD EX2 RAID Storage RAID (Redundant Array of Independent Disks) allows you to store the same data in different places on multiple hard drives, providing necessary redundancy, greater performance, and data integrity. There are several different levels of RAID, each one providing a different method of sharing or distributing data among the drives.
MANAGING STORAGE ON WD MY CLOUD EX2 Changing the RAID Mode Use the following steps to change the current RAID mode on your WD My Cloud EX2 device. WARNING! Changes made to your RAID Mode will delete all of your data and your user settings. See “Saving a Configuration File” on page 127 for information on saving your user settings. 1. 2. 3. On the navigation bar, click Storage to display the Storage screen. Click RAID, if not already selected. Click Change RAID Mode at the bottom of the screen. 4.
MANAGING STORAGE ON WD MY CLOUD EX2 5. Select the RAID mode you’d like to use for your WD My Cloud EX2 device. Options include: JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes. Spanning Combination of drives in a linear fashion to create one large logical volume. RAID 0 Data is striped across multiple hard drives, enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance.
MANAGING STORAGE ON WD MY CLOUD EX2 8. Using the Volume slider, select the amount of space you’d like to dedicate to the selected RAID mode. If you choose not to use the entire volume for your RAID selection, you can configure the remaining disk space as Spanning by selecting the Configure the remaining disk space as Spanning check box. 9. Click Next. 10. Select the type of encryption you’d like on the volume. Note: Encryption is not available for certain regions.
MANAGING STORAGE ON WD MY CLOUD EX2 12. Review the warning screen, and then click Finish. 13. The requested hard drive changes begin. Do not turn off your WD My Cloud EX2 device while these changes are in progress. 14. When the process is complete, click Finish again. Auto-Rebuilding your RAID The Auto-Rebuilding option allows you to automatically rebuild the RAID for your WD My Cloud EX2 device in case of drive corruption. Use the following steps to enable the auto-rebuild option. 1. 2. 3.
MANAGING STORAGE ON WD MY CLOUD EX2 System Disks: This area identifies the drives on your device, the status of each drive, and the amount of space on that drive. Note: If a drive is unsuitable, the status is not compatible. Viewing Hard Drive Information Use the following steps to view status of the disks on your WD My Cloud EX2 device. 1. 2. On the Storage page, click Disk Status, if not already selected. Select Drive next to the disk for which you’d like to view information. 3.
MANAGING STORAGE ON WD MY CLOUD EX2 The Hard Drive Information screen displays the following data: Vendor The vendor from whom the hard drive was obtained. Model The model number of the hard drive selected. Serial Number The serial number of the hard drive selected. Capacity The capacity of the hard drive selected. Firmware Version The current firmware version used on the drive selected.
MANAGING STORAGE ON WD MY CLOUD EX2 2. Click iSCSI, if not already selected. 3. 4. 5. Click the toggle button to enable iSCSI. Click Create iSCSI Target at the bottom of the screen. On the Create iSCSI Target screen, enter the following information: Alias: Descriptive name for your target. Created On: The Volume where you’d like the iSCSI target to reside. Size: The size of your target and the unit of information storage for that size (e.g. GB, TB). 6. Click Next.
MANAGING STORAGE ON WD MY CLOUD EX2 Enabling / Disabling an iSCSI Target Use the following steps to enable or disable an iSCSI target. Enabling an iSCSI Target 1. 2. 3. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to enable. Click Enable. The selected target is now enabled. Disabling an iSCSI Target 1. 2. 3. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to disable. Click Disable.
MANAGING STORAGE ON WD MY CLOUD EX2 3. 4. Click the toggle button to ON to enable iSCSI. In the iSCSI iSNS Client field, click the toggle button 5. 6. Click Configure. Enter the iSNS client server address, and then click Save. WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL .
MANAGING STORAGE ON WD MY CLOUD EX2 Volume Virtualization Volume Virtualization simplifies scalability by allowing you to map iSCSI targets on other network storage devices and present them as volumes on your WD My Cloud EX2 device. Creating a Virtualized Volume Use the following steps to create a virtualized volume on your device. 1. 2. On the Storage page, click Volume Virtualization, if not already selected. Click Create to display the Create Volume Virtualization screen: 3.
MANAGING STORAGE ON WD MY CLOUD EX2 4. Select an iSCSI target from the retrieved list, and then click Next. 5. To add authentication to the target, click the toggle button Name and Password, and then click Next. to ON, enter a User 6. Disabled authentication is the default. To keep the default, ensure that the Authentication field is OFF, and then click Next. Select a LUN (Local Unit Number) from the list, and then click Next. 7. Enter a name for the share folder, and then click Next.
MANAGING STORAGE ON WD MY CLOUD EX2 8. Review the Volume Virtualization summary to ensure that your settings are correct, and then click Save. A virtual volume is created. Connecting a Virtualized Volume to a Target Use the following steps to connect a virtualized volume to a target on your device. 1. 2. On the Storage page, click Volume Virtualization, if not already selected. Click Details next to the virtual volume you’d like to connect.
MANAGING STORAGE ON WD MY CLOUD EX2 3. Click Connect. Once connected to the target, the system automatically formats the LUN, if it hasn’t been done before. 4. Once your virtual volume is formatted, click Close. The state of the volume is changed to Connect. Your new virtual volume is now available on your WD My Cloud EX2 device.
MANAGING STORAGE ON WD MY CLOUD EX2 Modifying a Virtualized Volume Use the following steps to modify a virtualized volume on your device. 1. 2. On the Storage page, click Volume Virtualization, if not already selected. Select the virtual volume you’d like to modify, and then click Modify. 3. Make the necessary changes to the volume, and then click Save. When the modified settings are saved, the virtual volume is connected again.
MANAGING APPS ON WD MY CLOUD EX2 8 Managing Apps on WD My Cloud EX2 About Apps Managing Apps About Apps Apps is short for Applications. Apps are little self-contained programs used to enhance the existing functions of your device or service. The WD My Cloud EX2 device provides various apps that allow you to use your device more productively. Note: WD recommends that you fully understand the nature of any app before you install it on your device.
MANAGING APPS ON WD MY CLOUD EX2 Adding an App Use the following steps to add an app to your WD My Cloud EX2 device. 1. On the navigation bar, click Apps to display the Apps screen. 2. Click the Add an App icon in the lower left side of the screen. The first time you add an app, the Terms of Service screen displays. Read and accept the agreement. 3. On the Add an App screen, place a check next to the app you’d like to add to the device. 4. For details about the app, click Details.
MANAGING APPS ON WD MY CLOUD EX2 Manually Adding an App If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your WD My Cloud EX2 device. Note: WD recommends that you fully understand the nature of any app before you install it on your device. 1. On the navigation bar, click Apps to display the Apps screen. 2. Click the Add an App icon in the lower left side of the screen. 3.
MANAGING APPS ON WD MY CLOUD EX2 Deleting an App Use the following steps to delete an app from your WD My Cloud EX2 device. 1. On the navigation bar, click Apps to display the Apps screen. 2. From the Apps list in the left pane, select the app that you’d like to delete from the device. 3. Click the Remove an App icon in the lower left side of the screen. 4. In response to the confirmation message, click OK. The app is removed from the device and no longer displays in the user account list.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 10 Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling DLNA and iTunes Accessing Your Personal Cloud Using Media Players Accessing Your Personal Cloud Using iTunes Media Servers WD My Cloud EX2 is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported Audio files Video files Image Files 3GP 3GP BMP AAC ASF JPEG AC3 AVI PNG AIF DivX TIF ASF DV FLAC DVR-MS LPCM FLV M4A M1V M4B M2TS MP1 M4P MP2 M4V MP3 MKV MP4 MOV MPA MP1 OGG MP4 WAV MPE WMA MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by iTunes Note: iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID 8412 for additional information on iTunes-supported versions. The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A and WAV. Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 1. In the DLNA area Media Streaming field, click the toggle button Note: to enable DLNA. Media Streaming is OFF by default. To enable DLNA, click the toggle button to ON. The media server must be enabled before you can provide media serving for a share. (See “Creating a New Share” on page 46 for instructions on how to enable media serving on a share.) 2. Click View Media Players. This displays a list of the media players/receivers on your home network.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Rescanning/Rebuilding the DLNA Database The WD My Cloud EX2 device automatically rescans and rebuilds the DLNA database; however, if you suspect that your database is corrupted, use the following steps to either rescan or rebuild your DLNA database: Important: Use caution when completing this procedure. Rebuilding the DLNA server database could take a considerable amount of time, depending on the number and size of the files involved. 1.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Note: Leave the Password field blank if you don’t want to use a password to access your device media in iTunes. 4. If you’d like to change the default MP3 Tag Code page, select the page from the dropdown menu. 5. For Auto Refresh, select the frequency of the media refresh for iTunes from the dropdown menu. 6. Click Save to save your settings. Refreshing iTunes Use the following steps to refresh the iTunes directory. This allows iTunes to pick up any new media.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Accessing Your Personal Cloud Using Media Players Now that you have copied your files to one of the Shared folders, you can use a variety of media players to stream media.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD My Cloud EX2 device. Go to http://www.dlna.org for a list of DLNA-certified devices and for further information. Accessing Your Personal Cloud Using iTunes You or anyone connected to the WD My Cloud EX2 device can use iTunes to play stored music files.
CONFIGURING SETTINGS 11 Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the WD My Cloud EX2 device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your WD My Cloud EX2 device.
CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page displays. Device Profile 1. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. The device name can be up to 15 characters long and can not include special characters (e.g., @, #, $ etc.). Device Description The default description is WDMyCloudEX2.
CONFIGURING SETTINGS 2. If you made any changes, click Save (appears next to the updated field once a change is made). Note: Throughout the WD My Cloud EX2 dashboard, the Save and Cancel buttons display only if you make changes. Language and Clock In this section of the General screen, you can change the language that displays in the WD My Cloud EX2 device’s interface and set the date and time. The date and time are synchronized to the NTP (Network Time Protocol) server by default.
CONFIGURING SETTINGS Cloud Access Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the WD My Cloud EX2 device). Note: This turns on cloud access for the entire device. To turn on access for an individual user, see “Configuring Cloud Access for a User” on page 21 1. Scroll down to the Cloud Access area of the General screen. 2. In the Cloud Service field, click the toggle button to turn on Cloud Services.
CONFIGURING SETTINGS 4. Select a connection type: Auto: Click Auto. Manual: Click Manual, and then enter the External Port 1 (HTTP) and External Port 2 (HTTPS) numbers. Win XP: Click Win XP. 5. Click Save. 6. In the Dashboard Cloud Access field, click the toggle button to turn on access to the dashboard from the cloud remotely. Note: Selecting this option allows you to perform administrator functions remotely. 7.
CONFIGURING SETTINGS Energy Saver The Energy Saver fields allow you to reduce the energy required to run your WD My Cloud EX2 device. Use the following information to configure the energy saving options on your WD My Cloud EX2 device. View or change the following settings: Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled to sleep after approximately 10 minutes by default.
CONFIGURING SETTINGS Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers. Important: You must set a password for your Administrator account in order to restore your Time Machine backups. To configure backup settings: 1. In the Mac Backups area, click the toggle button to enable Time Machine backups if not previously enabled. 2. Click the Configure link to display the Time Machine Settings dialog. 3.
CONFIGURING SETTINGS Distributed File System Enabling this function allows you to improve data availability. Distributed File System is disabled by default. 1. To enable Distributed File System, click the toggle button to ON. 2. Click Configure. 3. In the Root Folder field, enter the name of your Root Folder, and then click Config Link. 4. Enter the following information: Local Share Name Enter the name of the local share where you’d like to store your information.
CONFIGURING SETTINGS 6. Click Save. Active Directory Enabling this function allows you WD My Cloud EX2 device to join an existing Windows domain. Active Directory is disabled by default. 1. To enable Active Directory, click the toggle button to ON. 2. Click Configure. 3. Review the information on the screen, and then click Enable. 4. Enter the following information in the Enable Active Directory screen: User Name Enter the Active Directory server account name.
CONFIGURING SETTINGS Remote Share Folder Enter the name of the remote folder where you’d like to store your information, or click Get Remote Share Folder and select the folder from the Select a Folder drop-down list at the right of the field. Workgroup Enter the name of the workgroup associated with the Active Directory server. Realm Name Enter the name of the Active Directory server domain name. AD Server Name Enter the Active Directory server host name. 5. Click Save.
CONFIGURING SETTINGS The Network Profile section displays the following information: MAC Address The Media Access Control (MAC) address for this device. IPv4 IP Address The IP version 4 address for this device. IPv6 IP Address The IP version 6 address for this device. Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your WD My Cloud EX2 device. 1.
CONFIGURING SETTINGS IPv6 Network Mode The IPv6 format is a new IP standard that specifies the formats of packets and the addressing scheme across multiple IP networks. By default, this option is set to OFF.
CONFIGURING SETTINGS FTP Access File Transfer Protocol enables the transfer of data from one computer to another through a network. FTP is disabled by default. 1. AFP Service To enable FTP Access, click the toggle button to on. 2. Click Configure. 3. On the FTP Settings screen, enter the following information: • Maximum Users: From the drop-down menu, select the maximum number of users you’d like to have FTP access.
CONFIGURING SETTINGS SNMP Simple Network Management Protocol. Select this option to manage devices over IP networks. • To enable/disable SNMP, click the toggle button Note: SSH See the WD Tech Support Downloads page at http://support.wd.com to download the MiB configuration file. Secured Shell protocol. Select this option to securely access your personal cloud and perform command-line operations via the Secured Shell (SSH) protocol. SSH is disabled by default.
CONFIGURING SETTINGS Network Workgroup (Windows) The Network Workgroup section of the Network screen allows you to enable or disable the workgroup options available on your WD My Cloud EX2 device. Workgroup The Workgroup feature allows devices in the same workgroup to access one another. This option is only available for Windows operating systems. Each time you add a device to your network, assign it the same workgroup name to enable access. 1.
CONFIGURING SETTINGS Port Forwarding The Port Forwarding section of the Network screen allows you to manage your connections to particular services by assigning default or custom port numbers. For additional information on Port Forwarding, see Knowledge Base Answer ID 10649. Adding Port Forwarding Services 1. Click Add to add port forwarding service(s) to your WD My Cloud EX2 device. 2.
CONFIGURING SETTINGS Media On the Media screen, you can enter DLNA (Digital Living Network Alliance) media server and iTunes media player settings so that you can enjoy media in every room in your house. 1. On the Navigation bar, click the Settings icon, and then click Media in the left panel. Note: DLNA and iTunes only work on your local network. 2.
CONFIGURING SETTINGS System Diagnostics Run diagnostic tests if you are having problems with your device. There are three types of diagnostic tests. Quick Test: The quick test checks the hard drives for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can take several minutes to complete. Full Test: The full test is a more comprehensive drive diagnostic. It methodically tests each and every sector of the hard drives.
CONFIGURING SETTINGS System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perform a system restore and want to maintain your current configurations. Saving a Configuration File Use the following steps to save a configuration file. 1. In the System Configuration area, click Save Config File. 2. The configuration file saves to your desktop.
CONFIGURING SETTINGS Scan Disk The Scan Disk area allows you to scan your device’s hard disks for any errors. Scanning Your Disk Use the following steps to run a disk scan on your WD My Cloud EX2 device. 1. In the Scan Disk area, select the volume you’d like to scan from the drop-down menu. 2. Click Scan Disk. 3. Review the confirmation message, and then click OK. Your WD My Cloud EX2 is scanned for disk errors. Format Disk The Format Disk area allows you to format your device’s hard disks.
CONFIGURING SETTINGS The Notification section of the page allows you to set up email addresses for up to five users who will receive notifications, set up SMS alert messages for mobile devices, and set the level of alert for which you will be notified. Notifications Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users. Enabling Email Alerts 1. On the Navigation bar, click the Settings icon, and then click Notifications on the left pane. 2.
CONFIGURING SETTINGS Enabling SMS Notifications Note: Check with your SMS service provider to obtain their requirements for sending SMS messages. Certain carriers may require you to send SMS/ text messages by email. 1. On the Navigation bar, click the Settings icon, and then click Notifications from the left pane. 2. To enable SMS, click the toggle button . 3. Click Configure. 4. On the SMS Settings screen, enter the name of your SMS provider. 5.
CONFIGURING SETTINGS Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud EX2 firmware automatically or to manually check for an update file. The current version number and the date of last update of the firmware also display on this screen. Auto Update Auto Update allows you to schedule your WD My Cloud EX2 device to conveniently check for available software updates and install them automatically.
CONFIGURING SETTINGS Available Updates You can check for available updates at any time in the Available Updates area. This area also displays the current version of the firmware and indicates when the last firmware update was made. Checking for Updates 1. In the New Firmware field, click Check for Updates. 2. Review the Update Firmware screen and click OK. If an update is available, click Install and Reboot. Manual Update Follow this procedure to perform a manual update.
REPLACING A DRIVE 12 Replacing a Drive Identifying a Faulty Hard Drive Replacing a Drive Returning a WD Drive The My Cloud EX2 device is a limited user-serviceable product that allows you to replace the hard drives in the enclosure. You can use WD hard drives or another brand’s hard drive. Note: For a complete list of compatible drives, visit wd.com/mycloudex2 Important: For best performance, WD recommends inserting WD RedTM hard drive assemblies into the unit’s enclosure. Visit support.wdc.
REPLACING A DRIVE 2. If one of the drives is Bad or has Failed, select it and view detailed information on the Hard Drive Information dialog box: Note: The drive number corresponds to the 1 or 2 decal on the drive. In the event a fault occurs, and you would like to service the device yourself, visit WD Technical Support at support.wdc.com and search for Knowledge Base Answer ID 8 to obtain detailed instructions on obtaining a replacement drive.
REPLACING A DRIVE Inserting a Drive Important: To avoid electrostatic discharge (ESD) problems, ground yourself by touching metal before handling the device. Preparing a Drive The My Cloud EX2 comes with a bag holding the screws, tabs, and labels needed for inserting the new drive. For WD replacement drives, you can reuse the parts attached to the faulty drive. Note: A standard phillips-head screwdriver is all you need.. 1.
REPLACING A DRIVE 1. Press the indent on the top of the unit to open the door, and then remove the bracket that holds the drives in. 2. When looking down on the top of the unit with the front panel towards you, If you are inserting two drives, arrange them so that the connectors at the bottom face in. (The green boards should face each other.) If inserting one drive, the green board faces the middle of the unit. 3. Gently slip a drive into the slot.
REGULATORY AND WARRANTY INFORMATION 13 10 Regulatory and Warranty Information Regulatory Compliance Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: 1. 2. This device may not cause harmful interference.
REGULATORY AND WARRANTY INFORMATION KC Notice (Republic of Korea only) ὤ㦹ⷸ ㇠㟝㣄G㙼⇨ⱬ iGἽὤὤ 㢨ὤὤ⏈ᴴ㥉㟝OiGἽPG㤸㣄䑀㤵䚝ὤὤ⦐㉐㨰⦐ Oᴴ㥉㟝ⵝ㋕䋩㐔ὤ㣄㣠PG ᴴ㥉㜄㉐㇠㟝䚌⏈ᶷ㡸⯝㤵㡰⦐䚌⮤SG⯜☔㫴㜡㜄 ㉐㇠㟝䚔㍌㢼㏩⏼␘ Class B Device Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas.
REGULATORY AND WARRANTY INFORMATION shall commence on the purchase date appearing on your purchase receipt. WD may at its discretion make extended warranties available for purchase.
REGULATORY AND WARRANTY INFORMATION This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new. Obtaining Service WD values your business and always attempts to provide you the very best of service.
APPENDICES Appendices 12 Appendix A: WD My Cloud EX2 Quick User Guide Appendix B: Joomla!® Setup Guide Appendix C: phpBB Setup Guide Appendix D: Supported RAID Modes Appendix E: RAID Migrations Appendix F: Safe Mode Firmware Update Procedures Appendix G: Technical Specifications Appendix A: WD My Cloud EX2 Quick User Guide This guide is primarily for WD My Cloud EX2 users, rather than the administrator. Logging into WD My Cloud EX2 1.
APPENDICES The Dashboard Home Page The WD My Cloud EX2 Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings. Information Icons Navigation Icons Status and Update panels Navigation Icons Icon Name Actions Home The dashboard displays an instant overview of the status of the device’s main functions and links for updating settings.
APPENDICES Icon Name Actions Storage Select the way your WD My Cloud EX2 device stores your data. Apps Add or remove various apps that allow you to use your device more productively. Backups Create backups to: • A USB drive • Another WD My Cloud EX2 on your local network or on a remote network • A Cloud backup site Viewing the Home Page The Home is your gateway to the WD My Cloud EX2 device.
APPENDICES 1. To see detailed information, click the arrow in the lower right to display the current usage of the drive’s capacity: 2. To return to the Home page, click Close. Quick Status The Quick Status area displays the total number of FTP, HTTP, and P2P downloads performed. Cloud Access Links The Cloud Access Links allow you to access the software necessary to gain access to the WD My Cloude EX2 device from your desktop and mobile apps.
APPENDICES Downloads The Downloads page allows you to download files using the following methods: HTTP (Hypertext Transfer Protocol) FTP (File Transfer Protocol) P2P (Peer-to-Peer) 1. In the left pane, click a download method. 2. zTo download files to your location, enter the information required for each download method. Apps The Apps page provides access to the various apps available for your use on the WD My Cloud EX2 device.
APPENDICES Appendix B: Joomla!® Setup Guide Joomla! is an award-winning content management system (CMS) that allows you to build Web sites and powerful online apps. For additional information on Joomla!, visit http://www.joomla.org// Joomla! is one of the many apps available for use from your WD My Cloud EX2 device. Provided in this section are the steps you’ll need to set up Joomla!. Requirements Database (e.g.
APPENDICES 6. Review the Joomla! Pre-installation check to ensure that all items passed, and then click Next. 7. Read the Joomla! license declaration, and then click Next. 8. Complete the Database Configuration screen with the following information, and then click Next. Database Type: Select MySQL if not already selected. Host Name: Enter localhost. Username: Enter your MySQL account user name. - If you’re using the phpMyAdmin app, enter admin. Password: Enter your MySQL password.
APPENDICES . 9. Keep the FTP Configuration screen default settings as they are and click Next. 10. Complete the Database Configuration screen with the following information:. Site Name: Enter a name for your Joomla! site. Your Email: Enter the email address of the individual that will act as the administrator for the Joomla! site. Admin Username: Enter the user name you’ll use to log into your Joomla! site. Admin Password: Enter the password you’ll use to log into your Joomla! site.
APPENDICES 13. Review the information on the screen, and then click Remove installation folder. 14. At the top of this page, click Site. Your Joomla! site has been created and installed on your WD My Cloud EX2 device. Appendix C: phpBB Setup Guide phpBB™ is a popular Internet forum package written in the PHP scripting language. You can use phpBB to create your own customized forum that can be accessed and commented on from any Internet connection.
APPENDICES 4. Review the phpBB introduction, and then click the Install tab. 5. Review the Welcome to Installation information on your screen, and then click Proceed to next step. 6. Review the Installation compatibility information, and then click Start Install. 7. On the Database configuration screen, enter the following information, and then click Proceed to Next Step. Database Type: Select MySQL if not already selected. Database server hostname or DSN: Enter localhost.
APPENDICES Table Prefix: Enter a table prefix. The prefix must start with a letter and must only contain letters, numbers and underscores. Make sure that the prefix chosen is not used by other tables. You can also use the randomly generated table prefix pre-loaded into this field. 8. Review the Database connection screen to ensure that it was performed successfully, and then click Proceed to next step. 9.
APPENDICES Confirm contact e-mail: Reenter the email address you entered in the Contact email address field. 10. Review the Administrator details screen to ensure that the administrator configuration was successfull, and then click Proceed to next step. 11. Review the screen, and then click Proceed to next step.
APPENDICES 12. Review the information on the screen, and then click Proceed to next step. Note: Keep the default settings on this screen for now. If you find that you need to update this information in the future, you can do so on the Administration Control Panel after phpBB is installed. 13. Review the information on the screen, and then click Proceed to next step. 14. Review the information on the screen. phpBB is now installed.
APPENDICES Appendix D: Supported RAID Modes The chart below identifies those modes that are supported for RAID storage. Supported RAID Modes 1 Disk 2 Disks Spanning No Yes RAID 0 No Yes RAID 1 No Yes JBOD Yes Yes Appendix E: RAID Migrations The chart below identifies the RAID migration path allowed on your WD My Cloud EX2 device.
APPENDICES 3. 4. 5. 6. Browse to the location where you saved the downloaded firmware. Click Apply to load the firmware. On the dialog box, click OK. The device reboots. Once your reboot is completed, ensure that you clear your browser’s cache. Check your browser’s help to determine the best way to clear the cache. 7. Once your device has completed the reboot, we recommend that you do a system restore (“System Restore” on page 126).
APPENDICES Appendix G: Technical Specifications Ethernet High performance (100/1000) Gigabit Ethernet connection Internal hard drives 2 WD Red 3.5-inch SATA hard drives Supported protocols CIFS/SMB, NFS, FTP, AFP I/O ports Data transfer rate Gigabit Ethernet (RJ-45) port USB 3.0 up to 5 Gb/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance.
APPENDICES WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL 157
Index A about apps 97 backups 66 disk status 86 DLNA 108 internal backups 73 iSCSI 88 media servers 101 shares 44 WD Media Players 107 WD My Cloud 25 WD Photos 23 accessing dashboard 51 general settings 110 online support ii personal cloud using media players 107 personal cloud with iTunes 108 WD My Cloud Desktop 33 Accessories 5 Active Directory settings 117 adding a single user 35 apps 98 groups 42 media content to a folder 106 multiple users 37 Port Forwarding Services 124 AFP Services 121 alert details
internal backups 75 Port Forwarding Services 124 remote backups 73 USB backups 69 desktop icons 19 device capacity 55 health 56 rebotting 127 status 55 Diagnostic Tests running 126 diagnostics system 56 Diagnostics Panel 56 disabling an iSCSI target 90 DLNA 103 iTunes 105 Disk Status about 86 dismissing a system alert 63 distributed file system settings 116 DLNA about 108 disabling 103 enabling 103 rebuilding the database 105 rescanning the database 105 viewing media server information 104 DLNA devices 108
H hard disk viewing information 87 How do I? 65 I ICES/NMB-003 compliance 137 icons navigation (end user) 142 Important use enclosed Ethernet cable provided 11 importing multiple users 39 initiating an internal backup 74 installing mobile apps 26 WD My Cloud mobile app 26 WD Photos 23 installing drives 9 installing WD My Cloud Desktop Mac 31 Windows 28 internal backups about 73 creating 73 deleting 75 initiating 74 modifying 74 viewing 74 IPv4 Network Mode 119 IPv6 Network Mode 120 iSCSI about 88 iSCSI iSN
about 125 media storage about 103 Media streaming in iTunes 108 media types supported 102 iTunes 103 mobile app WD My Cloud 25 mobile apps installing 26 installing WD Photos 23 WD My Cloud EX2 23 WD Photos 23 modifying a Virtualized Volume 96 an iSCSI target 90 internal backups 74 port forwarding services 124 multiple users 37 creating 37 importing 39 N navigation icons end user 142 Network Activity panel 58 Network Profile settings 118 Network Services IPv4 Network Mode 119 IPv6 Network Mode 120 Network S
returning a drive 136 RoHS 138 Running a Diagnostic Test 126 U updates making on the Home Page 55 updating apps 100 S USB backups safe mode creating 67 recovering from 154 deleting 69 Safe Mode Firmware Update Procedures editing 69 154 managing 66 Safety viewing details 68 instructions 1 USB drive Safety Compliance 137 connecting 66 services settings 115 User settings settings 34 general 109 viewing list of 34 setup guide user 39 Joomla 146 user password phpBB 149 updating 39 Share user settings accessing
connecting to a target 94 creating 92 modifying 96 public share 20 workgroups 119, 123 W WAN 6 Warning changing RAID mode 83 deleting a share 48, 83 modifying the device 122 mounting a USB drive 66, 121 renaming the device 109 renaming the drive 109 warranty information all regions except Australia/New Zealand 138 Australia/New Zealand 139 WD Media Players about 107 WD My Cloud about 25 accessing contents of shares locally 48 deleting a share 48 installing mobile app 26 WD My Cloud Desktop about 27 access
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