Operation Manual

THE DASHBOARD AT A GLANCE
38
MY CLOUD USER MANUAL
Obtaining Customer Support
To open the Support page:
1. Click the Help icon at the top right of each page to display the Help menu.
2. Click Support to display the following page:
If a problem occurs with the My Cloud device, WD Customer Support will need information
about your device to troubleshoot and determine the best solution. There are two ways in
which you can get your device info and request support:

Run a system report and send it to WD automatically.

Create a system report manually and send it to WD.
Requesting Automatic Support
Note: To use this feature, make sure to disable any pop-up blockers.
In the Request Automated Customer Support section:
1. Click the Attach my device’s diagnostic report and request support check box if
you want to send a diagnostic report and request automated support.
Note: You must click this checkbox to activate the Request Support button.
2. If you want to review WD's privacy policy, click the Privacy Policy link.
3. Click Request Support to display the WD Support web page.
4. Complete and send the request.