Portable Hard Drive User Manual My Passport User Manual External Portable ® My Passport
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD® at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
MY PASSPORT USER MANUAL Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY PASSPORT USER MANUAL Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY PASSPORT USER MANUAL 11 About Your WD Drive Welcome to your My Passport® portable hard drive, an elegant, high-capacity storage solution for all the chapters of your digital life. Our latest edition features visual, easy-touse, automatic, continuous backup software. My Passport offers high capacity in a sleek portable drive. It features ultra-fast USB 3.0 connectivity and automatic backup software, with plenty of room to store all your files.
MY PASSPORT USER MANUAL Important: For the latest WD product information and news, visit our website at http://www.westerndigital.com. For the latest software, firmware, and product documentation and information, go to http://support.wdc.com/downloads. Kit Contents As shown in Figure 1, your My Passport disk drive kit includes the following: • • • • My Passport portable hard drive USB 3.0 cable Quick Install Guide WD SmartWareTM and WD Drive Utilities software (included on the drive) USB 3.
MY PASSPORT USER MANUAL Compatibility can vary, depending on hardware configuration and operating system. For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update. Disk Drive Format Your My Passport drive is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems.
MY PASSPORT USER MANUAL Registering Your Drive Always register your My Passport drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 38. Another way is to register online at http:// register.wdc.com. Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damaged drives.
MY PASSPORT USER MANUAL 12 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities and WD SmartWare software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. Turn on your computer. 2. Connect the drive to your computer as shown in Figure 3. 3. Verify that the drive appears under My Computer in Windows Explorer. 4.
MY PASSPORT USER MANUAL Getting Started with the WD Software After you have connected the drive to your computer, an installation wizard quickly gets you started with the WD software that is on the drive: • WD Drive Utilities • WD SmartWare 1. Use your computer’s file management utility to open the My Passport drive listing and double-click the WD Apps Setup file: 2.
MY PASSPORT USER MANUAL 3. Read the license agreement, select the I accept the terms of the License Agreement check box, and click Next to continue: 4. On the Custom Setup dialog: a. Select an application name to see a brief description of the application: • WD Drive Utilities • WD SmartWare b. Clear the check box for any application that you do not want to install. c.
MY PASSPORT USER MANUAL 5. Wait for the installation to complete: 6. When the installation completes, click Finish to close the WD Apps Setup Wizard: 7.
MY PASSPORT USER MANUAL 8. Depending on your selections: • Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen (see Figure 4 on page 10 and “Managing and Customizing the Drive” on page 36). • Installing the WD SmartWare software displays the Backup Plan Selection screen for selecting the type of backup that you want to perform: 9. On the Backup Plan Selection screen: a.
MY PASSPORT USER MANUAL Figure 4.
MY PASSPORT USER MANUAL Initial Category Backup Screen Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do. Initial File Backup Screen Figure 5.
MY PASSPORT USER MANUAL Before first backup After first backup Figure 6.
MY PASSPORT USER MANUAL 13 WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display All operational features and capabilities of the WD SmartWare software are presented in five tab-selected screen displays where: The . . . tab display Provides . . .
MY PASSPORT USER MANUAL The . . . tab display Provides . . . Settings Buttons for opening dialogs to: • Specify the number of backup versions that you want to keep for each file • Specify a different destination folder for retrieved files • Automatically check for WD SmartWare software updates See “Settings Tab Display” on page 24.
MY PASSPORT USER MANUAL Your Computer Icon My Passport Drive Icon Your Computer Content Gauge My Passport Drive Content Gauge Figure 7.
MY PASSPORT USER MANUAL Table 1. Home Tab Functional Description Display Component Description Your computer icon Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions. Right-clicking the icon and clicking Properties displays the Windows System Properties dialog: Internal drive selector box (Not shown in Figure 7 on page 15.
MY PASSPORT USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Drive display scroll pointers (Not shown in Figure 7 on page 15.) One installation of the WD SmartWare software supports as many My Passport drives as you system can handle.
MY PASSPORT USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Your computer content gauge (continued) Note that: • The System category, shown against a dark gray background, includes all of your operating system files that are not available for a category-type backup, including: system files, program files, applications, working files like .tmp and .log files, and any files that are stored in a Temp folder.
MY PASSPORT USER MANUAL Backup by Category Display Backup by Files Display Your Computer Content Gauge My Passport Drive Content Gauge Category/File Backup Toggle Button Advanced Backup Area Start/Stop Backup Toggle Button Figure 8. Backup Tab Displays Table 2. Backup Tab Functional Description Display Component Description Your computer content gauge Same as the content gauge for your computer’s hard drive on the Home tab display. (See “Your computer content gauge” on page 17.
MY PASSPORT USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Description Advanced backup area In the category mode, the initial/default configuration of the WD SmartWare software is to back up all of your files. In this configuration, the advanced backup area is blank.
MY PASSPORT USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Description Start/Stop Backup toggle button Controls backup operations by starting and stopping the backup. Switch to Category/File Backup toggle button Switches the backup mode between categories and individual files: • Category mode—Backs up files according to their categories, as shown in the content gauges for your computer and your My Passport drive.
MY PASSPORT USER MANUAL Backed Up Volumes Selection Box Select a volume to retrieve from display Retrieve Destination Option Buttons Change Retrieve Folder Box and Browse Button Select a destination for retrieved files display Retrieve Files Option Buttons Retrieve Some Files Selection Box Start Retrieving/Cancel Retrieving Toggle Button Select content to retrieve display Figure 9. Retrieve Tab Displays Table 3.
MY PASSPORT USER MANUAL Table 3. Retrieve Tab Functional Description (Continued) Display Component Description Retrieve destination option buttons Specify the location on your computer’s internal hard drive where you want to copy the files retrieved from the selected My Passport drive: Retrieve files option buttons • To the Original Places copies the retrieved files to the same location that they were backed up from.
MY PASSPORT USER MANUAL Settings Tab Display See Figure 10 and Table 4 for a brief functional description of the Settings tab display. Figure 10. Settings Tab Display Table 4. Settings Tab Functional Description Display Component Description File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file.
MY PASSPORT USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 11 and Table 5 for a brief functional description of the Help tab display. Learning Center Topic Buttons Update Software Button Contact Us Link Support Link WD Store Link Online User Manuals Link Figure 11. Help Tab Display Table 5.
MY PASSPORT USER MANUAL Table 5. Help Tab Functional Description (Continued) Display Component Description Support link Uses your web browser to connect to the WD Service & Support Home page at http://support.wdc.com. Update Software button Uses your web browser to compare the versions of your WD SmartWare software and the firmware of the selected My Passport drive with the most-recent available versions.
MY PASSPORT USER MANUAL 14 Backing Up Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically and continuously backs up all of your important data files to your My Passport drive—music, movies, photos, documents, email, and other files.
MY PASSPORT USER MANUAL 3. On the Backup screen: IF you want to back up . . . on the internal hard drive, THEN . . . All of the categories of files Proceed to step 4. Selected categories of files Skip to step 5. All of the files and folders Skip to step 6 on page 29. Selected files or folders Skip to step 7 on page 30. 4. To back up all of the categories of files and on the internal hard drive: a.
MY PASSPORT USER MANUAL b. Click Advanced View to open the backup by categories selection box: c. In the backup by categories selection box: • Clear the check boxes for the categories of files that you want to exclude from the backup. • As required, select the check boxes for the categories of files that you want to include in the backup. d. Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive. e.
MY PASSPORT USER MANUAL 7. To backup selected files or folders: a. Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup screen. If the backup mode is category and Ready to perform category backup appears there, then click the Switch to File Backup button and OK at the Switching Backup Plan prompt. b. In the backup by files selection box, click the pointers to open the folder structure: c.
MY PASSPORT USER MANUAL 9. Appearance of a backup successfully finished message means that the backup completed normally. If any files could not be backed up, the WD SmartWare software displays a: • Caution message indicating the number of files involved • View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up.
MY PASSPORT USER MANUAL 15 Retrieving Files This chapter includes the following topics: How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your My Passport drive and copy them to either: • Their original locations on your computer • A special retrieve folder Retrieve is generally a five-step process: 1. Select the My Passport drive to retrieve files from on the Home screen. 2.
MY PASSPORT USER MANUAL IF you have . . . THEN the WD SmartWare software displays the . . . Created a single backup on the selected My Passport drive from your computer, Select a destination for retrieved files dialog: Proceed to step 3 on page 34.
MY PASSPORT USER MANUAL 3. On the Select a destination for retrieved files dialog: IF you want to copy your retrieved files to . . . THEN select the . . . option. Their original locations on your computer’s internal hard drive, To the Original Places A retrieved content folder, In a Retrieved Content Folder Note: The To the Original Places option is not available if you selected a backup volume from another computer at step 2 on page 32.
MY PASSPORT USER MANUAL 5. In the Retrieve Some Files selection box, navigate through the folder structure to find the files you want. You can also use the search box by typing the name (or partial name) of the file or folder: • Select the Show older files check box to display the different backed up versions of your files: • Select the Show deleted files check box to display backed up files that have been deleted: • Select the View icon to list individual files.
MY PASSPORT USER MANUAL 16 Managing and Customizing the Drive This chapter includes the following topics: Using the WD Quick View Icon Opening the WD SmartWare Software Checking Drive Status Safely Disconnecting the Drive Monitoring Icon Alerts Setting the Drive Sleep Timer Registering the Drive Checking Drive Health Erasing the Drive Restoring the WD Software and Disk Image Using the WD Quick View Icon After you have installed the WD SmartWare software, the WD Quick View icon displays in the system tray
MY PASSPORT USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status by hovering the pointer over the WD Quick View icon in the taskbar: Safely Disconnecting the Drive CAUTION! To prevent data loss, close all active windows and applications before shutting down or disconnecting the drive.
MY PASSPORT USER MANUAL Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long-term wear on the drive. 1. Open the WD Drive Utilities software by clicking either: • The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. 2.
MY PASSPORT USER MANUAL 4. Click Registration to display the Registration dialog: 5. On the Registration dialog: a. Type your first name in the First name box. b. Type your last name in the Last name box. c. Type your email address in the E-mail address box. d. Select your language in the Preferred language box. e. Select or clear the Yes, I want to receive communication...
MY PASSPORT USER MANUAL • Quick Drive Test Your My Passport drive has a built-in Data Lifeguard diagnostic utility that tests the drive for error conditions. The quick drive test checks the drive for major performance problems. The result of a quick drive test is a pass-or-fail evaluation of the drive's condition. • Complete Drive Test The most comprehensive drive diagnostic is the complete drive test. It tests every sector for error conditions, and inserts bad sector markers as required.
MY PASSPORT USER MANUAL Erasing the Drive CAUTION! Erasing your drive permanently deletes all of the data on the drive. Always make sure that you no longer need any of the data on your drive before erasing it. Note: Erasing the drive also deletes the WD software and all of the support files, utilities, and user manual files. You can download these to restore your My Passport to its original configuration after erasing the drive. 1.
MY PASSPORT USER MANUAL Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive, erasing or reformatting the drive also removes the WD software and all of the support files, utilities, online help and user manual files. If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software and disk image on your My Passport drive.
MY PASSPORT USER MANUAL 17 Managing and Customizing the Software This chapter includes the following topics: Specifying the Number of Backup Versions Specifying a Different Retrieve Folder Checking for Software Updates Uninstalling the WD Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see the file a couple of versions ago, the WD SmartWare software has a copy for you.
MY PASSPORT USER MANUAL 3. On the Software Settings screen, click Retrieve Folder to display the Set Retrieve Folder dialog: 4. On the Set Retrieve Folder dialog: a. Click Browse and use the browse function to identify the new retrieve folder. b. Click Apply. Checking for Software Updates When enabled, the Preferences option checks for software updates each time you reconnect your My Passport drive to your computer. This ensures that you are always using the most-recent software version. 1.
MY PASSPORT USER MANUAL 18 Using the Drive with a Mac The My Passport drive is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition.
MY PASSPORT USER MANUAL 19 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support Web site at http://support.wdc.com and search our knowledge base for more help.
MY PASSPORT USER MANUAL Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3.0 or USB 2.0 controller is built in to the system motherboard, be sure to install the appropriate chipset support for your motherboard. Refer to your motherboard or system manual for more information. Q: What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or hub? A: USB 3.0 and USB 2.
MY PASSPORT USER MANUAL 1A Installing an SES Driver If you do not install the WD software, you need an SES driver installed on Windows computers to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer Note: The SES Driver is installed automatically when you install the WD software.
MY PASSPORT USER MANUAL 4. Select Install the software automatically and click Next: 5.
MY PASSPORT USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware Wizard screen, select No, not this time to inhibit a connection attempt to Windows Update: 2. Click Next to continue. 3. Select Install from a list or specific location and click Next: 4. Browse to My Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver.
MY PASSPORT USER MANUAL d. Click Next: 5.
MY PASSPORT USER MANUAL Installing on Windows Vista Computers After you physically connect the drive as shown in Figure 3 on page 5, the Found New Hardware screen displays. Note: If Autoplay is enabled, two additional screens might appear at the same time as the Found New Hardware screen. If they appear, close them.
MY PASSPORT USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware wizard screen, click Locate and install driver software: 2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3. At the Install the disc that came with your WD SES Device prompt, click I don’t have the disc.
MY PASSPORT USER MANUAL 4. Browse to Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: 5.
MY PASSPORT USER MANUAL Installing on Windows 7 and Windows 8 Computers After you physically connect the drive as shown in Figure 3 on page 5, use the Windows Computer Management utility to install the SES driver: 1. Open All Programs and click Computer > Manage: 2.
MY PASSPORT USER MANUAL 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6.
MY PASSPORT USER MANUAL 1B Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information GNU General Public License (“GPL”) Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules.
MY PASSPORT USER MANUAL KC Notice (Republic of Korea only) 기종별 사용자 안내문 B 급기기 이기기는가정용(B 급) 전자파적합기기로서주로 (가정용방송통신기자재) 가정에서사용하는것을목적으로하며, 모든지역에 서사용할수있습니다 Environmental Compliance (China) ᳝↦᳝ᆇ⠽䋼ܗ㋴ 䚼ӊৡ⿄ ѻકЁ᳝↦᳝ᆇ⠽䋼ܗ㋴ⱘৡ⿄ঞ䞣 䪙 ∲ 䬝 ݁Ӌ ⒈࣪㘨 (Pb) (Hg) (Cd) 䫀 ˄Ѡ˅㣃 ⒈࣪ Ѡ㣃䝮 (Cr (VI)) (PBB) (PBDE) ޣ䳛ᶊ(4) ޣ䳛఼(4 pcs) 㛮ൿ(4 pcs) ᏺ䬰༈ⱘϞⲪ ᑩⲪ PCBA ⹀Ⲭ偅ࡼ఼ X ᖂൟ USB ⬉㓚 EMI ᑩⲪ 㘮䝃㭘㝰 O: 㸼⼎᳝↦᳝ᆇ⠽䋼䆹䚼ӊⱘ᠔᳝ഛ䋼ᴤ᭭Ёⱘ䞣ഛԢѢ SJ/T11363-2006 ᷛޚ㾘ᅮⱘ䰤䞣㽕∖ҹϟDŽ X 㸼⼎䆹᳝↦᳝ᆇ⠽䋼㟇ᇥ䆹䚼ӊⱘᶤϔഛ䋼ᴤ᭭Ёⱘ䞣䍙ߎ ST/T11363-2006 ᷛޚ㾘ᅮⱘ䰤䞣㽕∖DŽ ˄ℸ㸼ЁˈӕϮ
MY PASSPORT USER MANUAL Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.
MY PASSPORT USER MANUAL Index A Accessories, optional 2 Advanced backup area, Backup tab displays 20 Alerts, flashing icon 37 B Backed Up Volumes selection box 22 Backup about backing up files 27 files content box 28, 29, 30 procedure 27 Backup tab displays advanced backup area 20 description 18 drive content gauge 19 functional overview 13 Start/Stop Backup toggle button 21 Switch to Category/File Backup toggle button 21 your computer’s content gauge 19 Box contents 2 Browse button, Retrieve tab displays
MY PASSPORT USER MANUAL Internal drive selector box, Home tab displays 16 Run Diagnostics dialog 40 K Safety compliance 57 Service 58 Set file history dialog 43 preferences dialog 44 retrieve folder dialog 44 sleep timer dialog 38 Settings tab displays description 24 File History button 24 functional overview 14 Preferences buttons 24 Retrieve Folder button 24 SMART status check 39 Software Settings preferences 44 retrieve folder 43 Software, GPL 59 Space available 37 Start/Cancel Retrieving toggle butt
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
