WD Dual-option ™ External USB Hard Drive User Manual
WD Dual-option External USB Hard Drive ™ User Manual Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
Table of Contents 1 Getting Started Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Updating Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Recording Your WD Product Information. . . . . . . . . . . . . . . . . . . . . . . . . 2 Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . .
5 Disconnecting the Drive Using Safe Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Using Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Uninstalling Retrospect Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Uninstalling WD Button Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 6 Troubleshooting Frequently Asked Questions—USB Information . . . . . . . . . . . . . .
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 1 Getting Started Thank you for purchasing the WD Dual-option External USB Hard Drive. Hi-speed storage, conveniently placed buttons, and easy-to-use backup features make this external drive an ideal solution for that much-needed additional storage and a perfect place to back up your valuable data, music, photos, and movies. This user manual provides step-by-step installation instructions and other important information regarding your WD product.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Updating Your Operating System Windows Go to the Start menu and select Windows Update. For more information regarding updating your system, visit windowsupdate.microsoft.com. Macintosh Go to the Apple menu and select Software Update. For more information regarding updating your system, visit apple.com/macosx.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Registering Your WD Product Your WD product includes 30 days of free technical support during the applicable warranty period for your product. The 30-day period commences on the date of your first telephone contact with WD technical support. Register online at https://www.westerndigital.com/en/products/registration. Handling Precautions CAUTION: This product contains no user-serviceable parts.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 2 Setting Up The installation CD contains Retrospect Express backup software as well as important drivers for your WD Dual-option External USB Hard Drive. Carefully follow the appropriate procedure for your operating system. Windows 98SE/Me/2000/XP 1. Insert the installation CD into your CD-ROM drive. The program autoruns and displays a setup menu. Select the option to Install Retrospect Express for WD.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 4. Enter your User Name and click Next. In the next window, select the Recommended installation option and click Next. 5. In the next window, click Install to begin installation. After installation is completed, the following window is displayed. Click Finish. 6. Launch Retrospect Express from the Start menu (Start > Program Files > Retrospect > Retrospect 6.5). You may be prompted for a license code.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Macintosh Important: Macintosh users must reinitialize the WD drive to HFS Extended Format (or other Mac OS drive format) before using the installation CD. Skip to “Connecting the Drive” on page 8 to connect the drive, then follow the steps below to format and set up the drive. Mac OS v9.2.2 1. To format or reinitialize the drive, select Control Panel > Extensions Manager from the Apple menu. 2.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Mac OS X v10.2.8+ 1. To format or reinitialize the drive, select Applications > Utilities > Disk Utility. Select your new drive on the left panel, and click the Erase tab on the right panel. The following window is displayed: 2. Select Mac OS Extended from the Volume Format menu, and enter a name for your drive in the field. 3. Click Erase to begin drive formatting.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 3 Connecting the Drive CAUTION: Do not drop or jolt the drive or attempt to open the drive and service it yourself; these actions will void the warranty. Note: Stands and feet are provided for specific configurations and usage. For a single external drive, WD recommends using the stands for vertical placement with the Power button on top for easy accessibility. For stacking multiple drives, use the feet for horizontal placement.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Connecting the Cables 1. 2. 3. 4. 5. Connect the AC adapter cord to the DC power supply socket on the back of the drive. Connect one end of the power cord to the AC adapter. Connect the other end of the power cord to an electrical outlet. Connect one end of the USB 2.0 cable to the USB 2.0 port on the back of the drive. Connect the other end of the USB 2.0 cable to an available USB port on your computer.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Formatting the Drive Your WD Dual-option drive is preformatted as a single FAT32 partition for compatibility with all Windows operating systems.The FAT32 file system has a maximum file transfer of 4 GB. For more information about file formats and overcoming file size limitations, refer to your operating system manual or visit support.wdc.com, click Knowledge Base, and search for answer ID 1053 for Windows 2000 or answer ID 1021 for Windows XP.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 4 Using the Backup Software This section contains instructions for both Windows and Macintosh users to set up your WD Dual-option drive with Dantz Retrospect Express backup software. Manual Backup (Backup on Demand) 1. Press the Manual Backup button (two folders icon) on the front of the drive to launch the initial setup wizard. Click Next. 2. Click the drive you want to back up.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 3. Windows and Mac OS 9.x users: By default, the software copies Documents Only, which includes your contacts, documents, music, and pictures. This is the ideal choice for most users. Make your choice and click Next. Note: To create a backup that includes restoration of your operating system and programs, visit support.wdc.com, click Knowledge Base, and search for answer ID 1270.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 5. The last window summarizes the settings you specified in the Backup On Demand wizard. To make any changes, click Back; otherwise, click Finish to complete the setup and begin your first backup. Each time you press the Manual Backup button, Retrospect Express launches the wizard and backs up your files. Changing Your Manual Backup Settings 1. Press the Manual Backup button. 2.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Automatic Backup 1. Press the Automatic Backup button (clock icon) on the front of the drive to launch the initial setup wizard. Click Next. 2. Click the drive you want to back up. This is the source drive that Retrospect Express backs up each time an automatic backup begins. Click Next. 3. Windows and Mac OS 9.x users: By default, the software copies Documents Only, which includes your contacts, documents, music, and pictures.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Mac OS X users: Select the types of files to back up in the following window. Make your choice and click Next. 4. Select the drive on which to store your backup files. Click Next. Note: The destination drive cannot be the same drive selected as the source drive. If you have multiple external drives connected, the drive on which the button was pressed is the default destination. 5. Select the frequency of automatic backups and click Next.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 6. If you chose Every day, specify the time for your automatic backups and click Next. 7. If you chose Once a week, select the day and specify the time for your automatic backups, and click Next. 8. The last window summarizes the settings you specified in the Automatic Backup wizard. To make any changes, click Back. To start your first backup now, select Start the backup now. Click Finish to complete the setup.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Changing Your Automatic Backup Settings Follow these steps to edit your automatic backup settings, disable Automatic Backup, or enable an existing Automatic Backup that is currently disabled. 1. Press the Automatic Backup button. The Automatic Backup button LED immediately begins to flash indicating that a change is in progress. 2.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 5 Disconnecting the Drive Using Safe Shutdown CAUTION: To prevent data loss, be sure to close all active applications before shutting down the drive. Safe Shutdown™ is a WD-exclusive feature which ensures that all your data is safely transferred before shutting down the drive. When the drive is idle or is not used for 10 minutes, the drive spins down to save energy while keeping the case cool. 1. Press the Power/Safe Shutdown button once.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Windows 98SE 1. Right-click the WD Button Manager icon in the system tray (typically located on the bottom right corner of your desktop). 2. Click the option to safely remove the drive from your system. 3. Press the Power button once. Now you can safely disconnect the USB cable from your computer and the power cord from the electrical outlet. Macintosh 1.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 6 Troubleshooting To search the WD technical support knowledge base and view a complete list of FAQs for your operating system, visit our support Web site at support.wdc.com. Frequently Asked Questions—USB Information Q: What is Hi-Speed USB? A: Hi-Speed USB is another name for USB 2.0, which provides transfer rates up to 40 times faster than USB 1.1. Upgrading to USB 2.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Frequently Asked Questions—Installation Q: Why does the drive not power up? A: After connecting the power cord, be sure to press the Power button. The area surrounding the button illuminates blue, and you may hear the drive spin and power up. Q: Why is the drive not recognized under “My Computer” or on the computer desktop. A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting the WD external USB 2.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL 7 Appendix Regulatory Compliance FCC Class B Information This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Warranty Information This product contains no user-serviceable parts. Refer servicing only to authorized WD personnel or a WD-approved service center. Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support Web site at support.wdc.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL WD Service and Support If you need additional information or help during installation or normal use of this product, visit our product support Web site at support.wdc.com and choose from these topics: ! ! ! ! ! ! ! ! Warranty Services — Obtain warranty information, warranty status, extended warranty, product replacement, RMA status, and shipping and packaging information. Downloads Library — Download installation software and drivers.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Index A I Automatic backup 14 Automatic backup, change settings 17 Installation, FAQs 21 Installing feet 8 Retrospect Express 4 stands 8 B Backup automatic 14 automatic, change settings 17 manual 11 manual, change settings 13 on demand 11 restoring files from 17 software 11 Button Manager 10 Button Manager, uninstalling 19 C CE compliance 22 Compliance, regulatory 22 Connecting the cables 9 Connecting the drive 8 CSA Notice 22 D Disconnecting the dri
WD DUAL-OPTION EXTERNAL USB HARD DRIVE USER MANUAL Shutdown, manual 18 Shutdown, Safe 18 Software, backup 11 Stands, installing 8 Stands, removing 8 Support, WD 24 System requirements 1 T Troubleshooting 20 U UL 22 Underwriters Laboratories Inc.
