Warranty

7/23/2014 WD Support / Warranty Services / End User / Worldwide Warranty Policy and Limitations
http://support.wdc.com/warranty/policy.asp?lang=en&print=y 12/13
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
The product was stolen from WD.
The asserted defect:
is not present,
cannot reasonably be fixed because of damage occurring when the Product is in the possession of
someone other than WD, or
is attributable to misuse, improper installation, alteration (including removing or obliterating labels
and opening or removing external covers (unless authorized to do so by Western Digital or an
authorized Service Center)), accident or mishandling while in the possession of someone other than
WD.
The Product was not sold to you as new.
The product was not used in accordance with Western Digital specifications and instructions.
The product was not used for its intended function (for example, desktop drives used in an Enterprise
environment).
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or
physically damaged. Products will be inspected upon receipt. You can view additional examples of the warranty
limitations below by clicking on the available links.
Packaging
Improperly packaged
Non-qualified shipping container
Alterations
Counterfeit label(s)
Customer added jumper wires
Incorrect PCBA/HDA pair
Labels have been switched:
1. True Western Digital label on non-Western Digital drive
2. True Western Digital label on different capacity Western Digital Drive
Labels exhibit tampering
Label missing standard printing such as UL or capacity
Missing barcode or top cover label
No tape seal – (non-authorized data recovery sticker)
Serial number on top cover does not match barcode on end
Western Digital labels or breather filter holes obscured by customer applied stickers
Damage
Broken pins on connector
Connector(s) are damaged, cracked, missing or broken
Cracked components on the circuit board
Dented base casting
Torn or punctured tape seal
Dented top cover
Deep scratch
Loose, damaged, or missing screws
Lifted or punctured servo clock hole (SCSI)
Missing servo clock hole (SCSI)