WD My Cloud™ Personal Cloud Storage User Manual
WD® Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
Table of Contents WD® Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Important User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Shutting Down Safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitoring Alerts38 Ejecting a USB Storage Device (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Uninstalling WD Quick View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Updating a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Recovering a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Deleting a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMPORTANT USER INFORMATION 1 Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing. Follow all warnings and instructions marked on the product.
IMPORTANT USER INFORMATION - If the product has been dropped or the chassis has been damaged. - If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wd.com. Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device.
PRODUCT OVERVIEW 2 Product Overview About the System Features About the Learning Center Package Contents System Requirements Pre-installation Instructions Handling Precautions Product Views About the System The WD My Cloud personal cloud storage system is a high-performance system providing secure wireless access to your media and files from any computer, tablet, or smartphone when it is connected to a wireless router.
PRODUCT OVERVIEW Fast file transfers for high-performance streaming – Gigabit Ethernet and dual-core processor deliver high-performance media streaming and blazing-fast file transfers. Seamlessly stream your videos, photos and music to your connected DLNA-compatible TV’s, media players, and gaming consoles without skipping a beat. Serve up your music with iTunes® – WD My Cloud includes iTunes support so you can centralize your music and video collection and play it on any PC or Mac computer with iTunes.
PRODUCT OVERVIEW Package Contents WD My Cloud Personal Cloud Storage device Ethernet cable AC power adapter Quick Install Guide WD My Cloud Personal Cloud Storage Device AC adapter* Quick Install Guide Ethernet cable For information on additional accessories for this product, visit: US www.shopwd.com or www.wdstore.com Canada www.shopwd.ca or www.wdstore.ca Europe www.shopwd.eu or www.wdstore.eu All others Contact WD Technical Support in your region.
PRODUCT OVERVIEW System Requirements Operating System Windows® Windows 8.1 and earlier Windows 7 Windows Vista® Windows XP (32 bit) SP3 or later For Windows OS, you will need to install a Java runtime client Mac OS X Mavericks (Mac OS 10.8) Mountain Lion* (Mac OS 10.8) Lion* (Mac OS 10.7) Snow Leopard (Mac OS 10.6) * For Lion and Mountain Lion, you will need to install a Java runtime client. For additional information, visit http://support.apple.
PRODUCT OVERVIEW Pre-installation Instructions Before installing the device, select a suitable place for it for maximum efficiency.
PRODUCT OVERVIEW Back Reset button USB 3.0 port Gigabit Ethernet port ® Kensington Security Slot Component Icon Description Gigabit Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button Restores settings such as the admin user name and password for the device. Power port Connects the device to an AC adapter and the power outlet.
GETTING STARTED 3 Getting Started Physically Connecting the Device Getting Started Using the Online Setup Installer Getting Started Without the Online Setup Installer Getting to the Public Share It is easy to set up the WD My Cloud Personal Cloud Storage device—all you have to do is unpack your device, connect it, and check the LEDs on the front and back of the device to make sure the connections are working properly. Then, download and run the quick setup installer, available at http://www.wd.
GETTING STARTED 1. Connect one end of the Ethernet cable to the Ethernet port located on the back of the device. Connect the other end of the Ethernet cable directly into an available router or network switch port. Important: We recommend that you use the enclosed Ethernet cable for best performance. 2. Connect one end of the adapter into the power supply socket on the back of the device. Plug the power adapter into a power outlet. The unit powers up automatically.
GETTING STARTED Checking Back Panel (Network) LEDs The following table describes the network state and activity LEDs. Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the Activity LED, and the one on the bottom is the Link LED. State LED Appearance State Description Link down Link Off Cable or device is not plugged in, or other end of link is not operational.
GETTING STARTED Note: The online Learning Center automatically detects your operating system (OS). If you’d like to download setup installer for a different operating system, select your OS from the pull-down menu at the top right of the page before clicking Download Setup Software. 4. Click Download Setup Software. The My Cloud Personal Cloud Storage screen displays: 5. Click Get Started. 6. Read the Western Digital License Agreement that displays; then select the “I accept ...
GETTING STARTED The Get Powered Up and Connected screen displays: 7. When the LED on your WD My Cloud device is solid blue, click Next. The installer discovers your device: 8. Click Next. The Checking Your Device progress bar displays. 9. When the Set up your personal cloud screen displays, continue to “Creating a Personal Cloud” on page 14. If your device is not detected, continue to “Troubleshooting Connections” on page 14.
GETTING STARTED Troubleshooting Connections The Connect - No WD My Cloud personal cloud storage found screen displays when the setup installer cannot find the device on your system. Follow the steps on the page to ensure that your device is: Plugged into a working outlet Connected to your router Displaying a solid blue light on the front 1. Click Rescan. 2. If the device is found, continue to “Creating a Personal Cloud,” below. If the device still cannot be found, get support at http://support.wd.com.
GETTING STARTED The Your Account screen displays, listing your name as the administrator. 3. To add more accounts, click Add more users to add them here, or use the Add a User screen. (See “Creating a User” on page 53.) 4.
GETTING STARTED All options are enabled by default. The table below explains what happens when the options are enabled and disabled. 5. Select your desired options, clearing the check box for any option you want to disable, and click Finish. Option Result Install the WD My Cloud application If option is enabled: • An installation wizard launches automatically. • See “Installing and Accessing the WD My Cloud™ for Desktop App” on page 17 for instructions.
GETTING STARTED 6. If you set up a personal cloud, check your email to confirm your new WDMyCloud.com account. Note: You may need to check your email spam folder if your spam filter does not allow email from WD. 7. To configure your WD My Cloud device, continue with “At a Glance: The Dashboard” on page 41. Installing and Accessing the WD My Cloud™ for Desktop App The WD My Cloud for desktop app is for your PC/Mac laptop or desktop. It lets you access and manage content on your WD My Cloud devices easily.
GETTING STARTED The APPLE, INC. license agreement displays: 4. Select “I accept...’” and click Install. The Installing WD My Cloud screen displays: Note: The Installing screens on Windows and Mac differ only slightly. The screen shots included here are from a Windows PC. 5. When the Install Complete screen displays, click Done.
GETTING STARTED Using the WD My Cloud for Desktop App 1. After you install the WD My Cloud for desktop app, double-click the My Cloud shortcut that now appears on the desktop to display all of the WD devices on the network. Note: The system may display information about security alerts: Note: To avoid displaying this screen again, select the Do not show this message again check box. Click I understand to display devices on your network. 2.
GETTING STARTED The Getting Started screen displays: Note: To obtain more information, click the WD Learning Center link on the screen. 3.
GETTING STARTED 4. To learn how to access and manage the content stored on your WD My Cloud device remotely, click the Access Using Your Computer link in the online Learning Center’s WD My Cloud download panel: Getting Started Without the Online Setup Installer If you do not use the online setup installer to get started, you can still: Use your WD My Cloud personal cloud storage device as an external hard drive, dragging and dropping files to and from it.
GETTING STARTED 4. Double-click WDMyCloud under Network, and then locate the device’s Public folder. 5. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared Videos subfolders. You can now drag and drop files into and from the shared media folders using Windows Explorer. Using Windows XP/Vista/Windows 7 1. Physically connect the device to your network. 2. Click or Start > Computer > Network > WDMyCloud, and locate the device’s Public folder. 3.
GETTING STARTED Mapping the Public Folder (Windows) To map the WD My Cloud public folder for quick access in the future: 1. 2. 3. 4. 5. In Windows Explorer, under Network, click WDMYCLOUD. Right-click the Public folder and select Map Network Drive from the menu. Select the desired letter from the Drive drop-down list. Select the Reconnect at login check box. Click Finish. Your Public folder is now mapped. Using Mac OS X Snow Leopard/Lion/Mountain Lion 1.
BACKING UP AND RETRIEVING FILES 4 Backing Up and Retrieving Files Using WD SmartWare™ Pro (Windows Only) Using Windows 7 Backup and Restore Using Windows 8 File History Using Apple Time Machine Using WD SmartWare™ Pro (Windows Only) WD SmartWare software is an easy-to-use tool that gives you the power to: Protect your data automatically—Automatic, continuous backup instantly makes a copy whenever you add or change a file.
BACKING UP AND RETRIEVING FILES 2. Click Go to Downloads to display the Downloads page: 3. In the WD SmartWare box, click Download. Note: WD My Cloud users will initially download the standard version of WD Smartware, which is then automatically upgraded to the WD SmartWare Pro version. You can choose the WD SmartWare standard version if you prefer. 4. Access your downloaded files, and extract the contents of the zip file to your computer. 5. Double-click the WD SmartWare Setup file. 6.
BACKING UP AND RETRIEVING FILES Viewing the Info/Online Help Topics WD SmartWare software provides two kinds of Help: Help icon —Each WD SmartWare page provides easy access to online help information to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, just click the info/online Help icon in the upper-right corner of any page.
BACKING UP AND RETRIEVING FILES The Windows Backup features of Windows 7 (Professional and Ultimate versions) enable you to back up media files, documents, email, and other personal files to your WD My Cloud device. If you lose files or your system crashes, you can easily restore the files to your PC. For more information on Windows Backup, consult Microsoft's documentation. 1. 2. 3. 4. Click > Control Panel > System and Security. Click Backup and Restore.
BACKING UP AND RETRIEVING FILES Setting Time Machine Important: Before setting up Time Machine, on the WD My Cloud dashboard, click Settings to navigate to the Settings General page. Check under Mac Backups to make sure Time Machine is set to ON (default). To set up Time Machine to back up files to your WD My Cloud device: 1. Use one of the following methods to open Time Machine: Click the Time Machine icon in the Dock: Click the Apple menu > System Preferences and select Time Machine.
BACKING UP AND RETRIEVING FILES 4. Slide the Time Machine button to ON and click Select Disk. Select the WD My Cloud device where you want the backups stored: 5. Click Use for Backup. A page prompts for your user name and password. 6. Select Guest and click Connect: The Preferences page redisplays. Time Machine begins backing up your files. The first backup may take some time, but subsequent backups are faster because Time Machine only backs up new or changed items.
BACKING UP AND RETRIEVING FILES To see information such as available capacity and the date and time of the oldest, latest, and next backup, select Open Time Machine Preferences on the Time Machine drop-down menu: Starting a Backup To start a backup at any time, select Back Up Now on the drop-down menu (above). Retrieving Backed-Up Items You might sometimes want to retrieve files and other items backed up on the WD My Cloud device.
BACKING UP AND RETRIEVING FILES 3. Click the arrows or the time line on the bottom right of the page to browse through all the backups Time Machine has created: 4. Select the item you want to restore, and click the Restore button at the bottom right to display the Copy message: 5. Click the button for the desired option: Keep Original—Does not restore the item from the backup drive. Keep Both—The original item remains and the backed-up item is added to the selected location on your computer.
MANAGING YOUR DEVICE WITH WD QUICK VIEW 5 Managing Your Device With WD Quick View Installing WD Quick View (Mac) Accessing WD Quick View Shortcut Options Checking Device Status Launching WD SmartWare (Windows) Exiting WD SmartWare Safely (Windows) Accessing Shares Launching the WD My Cloud Dashboard Mapping the Drive (Windows) Creating a Shortcut to the Public Share (Windows) Viewing Device Properties Monitoring Storage Shutting Down Safely Monitoring Alerts Ejecting a USB Storage Device (Windows) Uninst
MANAGING YOUR DEVICE WITH WD QUICK VIEW 2. Click the Software Downloads button to display the Downloads page: 3. 4. 5. 6. In the WD Quick View box, click Download. Access your downloaded file, and extract the contents of the zip file to your Mac. Double-click the WD Quick View Setup file. Complete the Quick View installer, following the directions on the page.
MANAGING YOUR DEVICE WITH WD QUICK VIEW Accessing WD Quick View Shortcut Options Windows 1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your WD My Cloud Personal Cloud Storage device and display a submenu: 3. Select the desired option. Mac OS X 1. Click the WD Quick View icon on the menu bar to display a menu. 2. Move the pointer over the name of your WD My Cloud device to display a submenu: 3. Select the desired option.
MANAGING YOUR DEVICE WITH WD QUICK VIEW Mac OS X Click the WD Quick View icon in the menu bar and move the cursor over the name of your WD My Cloud device to display drive status below the submenu: Launching WD SmartWare (Windows) If WD SmartWare is installed, select the WD SmartWare option on the WD Quick View menu to display the WD SmartWare home page. Exiting WD SmartWare Safely (Windows) Select Exit WD SmartWare on the WD Quick View menu to close the application.
MANAGING YOUR DEVICE WITH WD QUICK VIEW Mac OS X: The contents of the Public share display in Finder: Note: To view all of the shares on the device, click the name of your WD My Cloud device under Shared. 3. Select the share you want to view: Windows: For a private share, if prompted for a user name and password, enter those associated with your user account on the WD My Cloud dashboard (see “Creating a User” on page 53).
MANAGING YOUR DEVICE WITH WD QUICK VIEW 3. Click the Finish button. Note: When Windows attempts to reconnect a Mapped Network Drive after a restart, the “Unable to reconnect mapped network drives” error may appear. This can occur if the username and password of the WD My Cloud device do not match the current Window's username and password information.
MANAGING YOUR DEVICE WITH WD QUICK VIEW Shutting Down Safely One of the recommended ways to safely shut down your WD My Cloud device is to use the WD Quick View icon. Note: Another preferred method is to use the dashboard. (See “Utilities” on page 83.) If the unit does not shut down using either recommended method, see “I am having trouble shutting down the WD My Cloud Device.” on page 122. Important: Before shutting down, ensure that no files are being transferred to or from the device. 4.
MANAGING YOUR DEVICE WITH WD QUICK VIEW WD Quick View Alerts Option An option on the WD Quick View submenu displays alerts such as: • Drive is reaching maximum capacity. • Drive is full and subsequent backups cannot take place. Displays every five minutes until space is made available. • Updates are available. To view drive alerts: 1. To display one or more alerts, select your drive, then select Alerts on the WD Quick View submenu. Multiple alerts are arranged chronologically.
MANAGING YOUR DEVICE WITH WD QUICK VIEW Uninstalling WD Quick View Windows Windows XP: Click Start > Control Panel > Add or Remove Programs, and then uninstall WD Quick View. Windows Vista/Windows 7: Click Features. Uninstall WD Quick View. > Control Panel > Programs > Programs and Windows 8: From the desktop, double-click Control Panel, and then click Programs and Features. Uninstall WD Quick View. The System Tray no longer contains the WD Quick View icon.
AT A GLANCE: THE DASHBOARD 6 At a Glance: The Dashboard Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Basic Administrative Tasks The WD My Cloud Dashboard Home page provides a snapshot of the WD My Cloud device. You can perform the basic administrative tasks using the Home Page. For example, you can set up user accounts, restrict access to the files on your WD My Cloud device, set up folders for storing files, and customize the device to suit your needs.
AT A GLANCE: THE DASHBOARD IF you want to launch from . . . THEN . . . Windows XP 1. Click Start 2. Locate your WD My Cloud device. 3. Double-click the device or right-click and select Invoke. 1. Click Safari 2. Double-click the WD My Cloud device on the network. Mac OS X (shortcut) Mobile devices > My Network Places. > Bookmark > Bonjour. 1. Open a browser. 2. In the Address bar, enter http:// name of your WD My Cloud device (default name: WDMyCloud) or http://IP address.
AT A GLANCE: THE DASHBOARD Information Icons Information icons are at the top right of every page. Icon Name Actions USB device on the WD My Cloud Click to display the number of USB devices connected (a hub with multiple devices can be connected to the USB port). Icon is dim if no USB is attached. Alerts Click to display recent alerts about new firmware and network issues.
AT A GLANCE: THE DASHBOARD Viewing Drive Status and Making Updates The body of the Home page shows the status of the drive, its functions and shortcuts to the most necessary tasks. Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud device. 1. To see more detailed information, click the arrow in the lower right of the Capacity panel to display the current usage of the drive’s capacity: 2. To return to the Home page, click OK.
AT A GLANCE: THE DASHBOARD 2. To return to the Home page, click OK. Firmware The Firmware panel displays the current version of firmware loaded on your WD My Cloud device. 1. To see whether an updated version of the firmware is available, click the arrow in the lower right of the Firmware panel. To return to the Home page, click OK. 2. If new firmware is available, see “Firmware” on page 90 for information on updating your WD My Cloud device.
AT A GLANCE: THE DASHBOARD Cloud Devices The Cloud Devices panel displays the number of cloud devices currently registered to the WD My Cloud device remotely. It enables you to generate an activation code that you need when setting up a mobile device for cloud access. 1. To add a mobile device, click the arrow in the lower right of the Cloud Devices panel to display the Add Cloud Access dialog box. 2. To generate an activation code, select a user from the drop-down list and click Get Code.
AT A GLANCE: THE DASHBOARD Users The Users panel displays the number of users currently set up to use the WD My Cloud device. 1. To add a user, click the plus (+) sign in the lower right of the panel. The Add User dialog box displays: 2. Enter the required information and click Save. Shares The Shares panel displays the number of public and private shares that have been created on the WD My Cloud device. 1. To add a share, click the plus (+) sign in the lower right of the panel. 2.
AT A GLANCE: THE DASHBOARD Content Scan The Content Scan panel displays information about the latest media scan of the content stored on your WD My Cloud device and of the videos, music, and photos being streamed to DLNA devices. The scan takes place when the content changes, for example, when files are added. 1.
AT A GLANCE: THE DASHBOARD If a problem occurs with the WD My Cloud device, WD Customer Support will need information about your WD My Cloud device to troubleshoot and determine the best solution. There are two ways in which you can get your device info and request support: Run a system report and send it to WD automatically. Create a system report manually and send it to WD. Requesting Automatic Support Note: To use this feature, make sure to disable any pop-up blockers.
AT A GLANCE: THE DASHBOARD Obtaining Other Support In the Support Resources section are links to additional resources: To obtain the most recently updated user manual, click the Product Documentation link. To see answers to frequently asked questions and instructions, click the FAQs link. To discuss your WD My Cloud device with other users, click the Forum link. To see WD phone numbers and other contact information, click the Contacts link.
MANAGING USERS 7 Managing Users About Users Viewing Users Creating a User Changing a User’s Password Editing User Settings Removing a User About Users As the WD My Cloud device owner (admin), you have a special user account (admin) that gives you administrative privileges. These privileges enable you to set up and configure the device to your specific needs, as well as give other people access to your personal cloud. You have the power to determine exactly what other users can access.
MANAGING USERS Only the admin is listed in the Set Up Users pane. Once you create more users, they are listed as well. Note: If you entered your name when you created your personal cloud, your name rather than “admin” is listed first. The admin account has a check mark beside its name. 2. To view user details, click a user name on the left. The user’s profile and share access information display. Initially, all the shares are Public and inaccessible, meaning they cannot be changed on the Add a User page.
MANAGING USERS Creating a User The administrator creates users and may limit their access to shares. 1. Click the Add User icon (below the list of users) to display the Add User dialog box. 2. Enter the user’s first name, last name, and email address (optional). The first name becomes the user name. If you do not enter an email address, the user will not receive an email confirming WDMyCloud.com access and instructions. 3.
MANAGING USERS Editing User Settings 1. On the Set Up Users page, select the user. The User Profile and Share Access panels display. 2. Modify the settings as desired and click Save. Removing a User You can delete all users except the administrator. 1. On the Set Up Users page, select the user. 2. Click the Remove User icon , and in response to the confirmation message, click OK.
MANAGING SHARES 8 Managing Shares Managing Shares Viewing a List of Shares Creating a New Share Making a Share Private Deleting a Share Accessing the Contents of a Share Locally About Shares A share is an area on the WD My Cloud device for storing files. A share can be public so that all users can access the contents, or private to limit access to selected users.
MANAGING SHARES 2. Click a share to display its profile and user access information. The user access list is inaccessible when Public Access is ON; you can change the user’s access to the share when Public Access is OFF. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend. 1.
MANAGING SHARES 3. Complete the settings, as follows: Share Name Assign a name to the share. (Names must be case sensitive and contain 1-32 alphanumeric characters but no spaces.) Share Description (optional) Enter a brief description of the share to remind yourself of what it contains. Share descriptions must begin with an alphanumeric value and can contain up to 256 characters. Media Serving (optional) If you want to stream media stored in this share to other devices, switch Media Serving to ON.
MANAGING SHARES Deleting a Share WARNING! Deleting a share erases all files and folders on the share. 1. Select the share in the list of shares on the About Shares page. 2. Click the Delete Share icon . 3. In response to the confirmation message, click OK. Accessing the Contents of a Share Locally Note: For information on accessing the contents of a share remotely, see “Accessing Your Cloud Remotely” on page 60. Several options are available for opening a WD My Cloud share.
MANAGING SHARES IF you want to open a share using . . . Windows Vista/Windows 7/ Windows XP Mac OS X THEN . . . 1. Click or Start > Computer. 2. In the left panel, select Network 3. Click WDMyCloud. 4. Double-click the Public or private shares on your device. 1. Open a Finder window and locate your WD My Cloud device under the Shared heading in the side bar. If presented with an authorization page, select Guest, and then click Connect. 2.
ACCESSING YOUR CLOUD REMOTELY 9 Accessing Your Cloud Remotely Enabling Cloud Access for the WD My Cloud Device Enabling Cloud Access for a User Mobilizing Your Files with WD My Cloud Mobile Apps The Pathway to Your Personal Cloud Accessing Your Personal Cloud on the Web Note: For information about the WD My Cloud for desktop app, see “Installing the WD My Cloud™ for Desktop App” on page 16 and “Using the WD My Cloud for Desktop App” on page 19.
ACCESSING YOUR CLOUD REMOTELY 2. Select the user. To give the user access to the WDMyCloud.com web site: 1. If the user already has a WDMyCloud.com login, you can update and/or resend it to the user by clicking the appropriate icon. Note: You can also delete it. 2. If the user does not have a WDMyCloud.com login: a. Click Sign Up to display the Sign Up for WDMyCloud.com Login dialog box. b. Enter the user’s name and email address and click Save. c. In response to the confirmation message, click OK.
ACCESSING YOUR CLOUD REMOTELY To generate an activation code for a user’s mobile device(s): Important: Codes are valid for 48 hours from the time of request and can be used one time only. 1. Click Get Code. You must generate one code for each app you want to activate. A dialog box displays the user’s activation code and its expiration date and time. Note: Make sure to write down the access codes. 2. Click OK. 3.
ACCESSING YOUR CLOUD REMOTELY About WD Photos Mobile App Entertainment is happening all around you. Now you can capture every moment of it and send it to your device for access on any page in your home. Take a photo or video clip on your smartphone or tablet and upload it directly to your WD My Cloud device. Then you will have new files waiting for you so you can enjoy them in your entertainment center. Important: WD Photos enables you to view photos in .jpg format only.
ACCESSING YOUR CLOUD REMOTELY 2. Launch WD Photos on your mobile device to display the Welcome page. 3. Tap Connect Now to display the WD Photos welcome page, which has three sections: Found in Network, Cloud Sign-in, and Add Manually. 4. You have three options for connecting to the WD My Cloud device: Found in Network: If the mobile device is connected by Wi-Fi to the same Local Area Network as the WD My Cloud device, the app is automatically activated.
ACCESSING YOUR CLOUD REMOTELY b. Enter the activation code generated on the WD My Cloud’s dashboard and tap Activate. Note: You must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only. See “To generate an activation code for a user’s mobile device(s):” on page 62. 5. Tap your WD My Cloud device to display your photos. Note: If you have problems installing WD Photos, please visit http://support.wd.com/rn/wdphotos.asp.
ACCESSING YOUR CLOUD REMOTELY About WD My Cloud Mobile App You are always connected to your personal cloud. Save valuable space on your iOS, Android, Windows, or Blackberry devices with easy photo and video uploads directly to your personal cloud, and then securely access and share your memories from anywhere. Have a public cloud account? Conveniently expand your personal cloud with full access to your Dropbox and other cloud accounts.
ACCESSING YOUR CLOUD REMOTELY 2. Launch the app to display the Welcome page: 3. Tap Connect Now. 4. You have three options for connecting to the WD My Cloud device: Found in Network: If the mobile device is connected by Wi-Fi to the same Local Area Network as the WD My Cloud device, the app is automatically activated. Cloud Sign In: Tap the and sign into your personal cloud using your WDMyCloud.com login account email address and password.
ACCESSING YOUR CLOUD REMOTELY . c. You must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only. See Enter your user name and password. 5. Tap Done. 6. Tap your WD My Cloud device to display its share(s).
ACCESSING YOUR CLOUD REMOTELY 7. Tap a share to display its subfolders. 8. Tap a subfolder to display a list of files. 9. Tap a file to display it. Note: If you have problems installing the WD My Cloud app, visit http://websupport.wd.com/rn/wdmycloud.asp. For more features and instructions, see the app’s online Guide Me page, Help, FAQs, and tips, or go to http://wd.com/mycloud. If you suspect that your WD My Cloud database has been corrupted, rebuild the database. See “Cloud Access” on page 76.
ACCESSING YOUR CLOUD REMOTELY The Pathway to Your Personal Cloud If you can access the Internet from a computer, you can securely access your media and files anywhere in the world. WD My Cloud web access provides free remote access to your WD My Cloud personal cloud storage. Once you log in, the WD My Cloud device is mounted to your computer like a local drive, and your remote folders are available on your Mac or Windows computer.
ACCESSING YOUR CLOUD REMOTELY Using Your Personal Cloud (wdmycloud.com) 1. Click the button on the lower right and select View shares. 2. If your WD My Cloud device is password protected, enter your password in the Network Drive Password field. 3. Depending on whether you have remotely accessed a share before, a Java application run request may appear. For more information about Java applets, search for Answer ID 9786 in the WD Knowledge Base at http://support.wdc.com.
ACCESSING YOUR CLOUD REMOTELY and ending with: Respond affirmatively to each screen to complete the process. Your accessible shares display: 6. In Windows, click the + Open in Explorer button next to the share you want to access. On a Mac, click the + Open in Finder button next to the share you want to access. 7. You can now access your files. Depending on your operating system settings, your share may not appear automatically.
ACCESSING YOUR CLOUD REMOTELY On Windows, once your share has mounted successfully, a drive letter for the share displays under My Computer (XP) or Computer (Vista/Windows 7/Windows 8). You can use the drive letter like any other mapped network drive. Opening the drive displays all of the folders and files in the share. On a Mac, the Finder window opens on its own once the drive successfully connects to the WD My Cloud device and displays your share. 8. Select the file(s) you want to access.
CONFIGURING SETTINGS 10 Configuring Settings General Network Media Utilities Notifications Firmware The Settings option on the navigation bar enables the administrator to view and customize the WD My Cloud device’s system, network, media, utilities, notifications, and firmware settings.
CONFIGURING SETTINGS Device Profile 1. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. Device Description The default description is WD My Cloud. If desired, enter a different description. Serial Number Displays the WD-assigned number that identifies the specific unit. 2. If you made any changes, click Save (appears below the section).
CONFIGURING SETTINGS 1. View or modify the following settings: Language From the drop-down list, select the language in which you want the WD My Cloud web pages to display. The default language is English. Time Zone From the drop-down list, select the time zone where your device is located. NTP Service Leave NTP (network time protocol) Service ON to automatically synchronize your device to update the time and date. A page displays current NTP servers, and you can add another NTP server if you choose.
CONFIGURING SETTINGS 3. Click the Configure link to change the type of connection. By default, the WD My Cloud device automatically establishes a direct connection between your mobile devices and router. 4. To change the connection type: a. To make a manual connection, click Manual. External Port 1 (HTTP) and External Port 2 (HTTPS) numbers display. You can change these port numbers. b. If you are using the Win XP operating system, click Win XP.
CONFIGURING SETTINGS Energy Saver You can save power use by the WD My Cloud device. 1. View or change the following settings: Drive Sleep If this function is enabled, the hard drive goes into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled by default. LED Turns the device’s LED on or off. Mac Backups This section of the General page enables or disables Time Machine backups of Mac computers. You can also configure Time Machine Settings.
CONFIGURING SETTINGS 3. Use the slider to indicate the Maximum Size of the backup. Leave the slider at the maximum value (quota) for your first backup (see on-screen note). After that, move the slider to a smaller quota to avoid filling up the entire drive with backups. 4. Click Save. Important: Once your Time Machine begins to back up your files to a selected share, we recommend that you continue to back up to that share.
CONFIGURING SETTINGS Network Services 1. Review or update the following: Network Mode Select the method of assigning the device’s unique IP address: • DHCP Client (default) causes the WD My Cloud device to obtain an IP address and associated settings automatically from the local DHCP server. • Static IP lets you set an IP address manually. You will be prompted for IP Address, Netmask, Gateway, and DNS Server. (If you don’t know this information, check your router’s settings.
CONFIGURING SETTINGS Changing Network Mode from DHCP to Static: Note: If you switch from Static Mode to DHCP, you may need to re-discover the device on your network. 1. For the Network Mode option, click Static. The Change Network Mode dialog box displays: 2. Click OK to display the Static Network Mode dialog box and continue with the change: 3. In the Static Network Mode dialog box, enter at least an IP Address and a Netmask. (If you don’t know this information, check your router’s settings.
CONFIGURING SETTINGS Workgroup (Windows) A workgroup is a name you assign to each member of a group of computer network devices in a network environment. The devices that have the same workgroup name can easily exchange information through the network. A workgroup does not require a central server. To name or rename a workgroup: 1. Enter a name for the workgroup (no spaces allowed). 2. Click Save. 3. Each time you add a device to your network, you can assign it this workgroup name.
CONFIGURING SETTINGS Utilities On the Utilities page, you can test the WD My Cloud device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. 1. On the Navigation Bar, click Settings, and then click Utilities in the left panel. 2. Carry out the functions on each section of the page as described below. System Diagnostics Run diagnostic tests if you are having problems with your device.
CONFIGURING SETTINGS System Factory Restore Note: For information about using the Reset button to return the password and network mode to factory settings, see “Resetting the WD My Cloud Device” on page 119. In this section of the Settings page, the Administrator can choose a system only, a quick, or a full factory restore. Important: You might want to export and save the device's current configuration before restoring factory default settings so that you can import it afterwards.
CONFIGURING SETTINGS 4. At the end of the restore, the “Factory Restore Successful“ message displays, and the system reboots. A setup dialog box displays. Follow the wizard’s instructions. Device Maintenance: Reboot and Shutdown Important: Before rebooting or shutting down, make sure that there are no file transfers in progress. Check the LED on the front of the device to make sure it is not blinking.
CONFIGURING SETTINGS 2. If the device is not processing information, or it is but you choose to proceed, click the Continue button. The device shuts down and then restarts. Wait until the LED is solid blue before resuming work with the WD My Cloud device. To shut down the device: 1. Click Shutdown Device. 2. A message reminds you that shutting down may interrupt important processes: 3. If the device is not processing information, or it is but you choose to proceed, click OK.
CONFIGURING SETTINGS To save the current configuration: 1. Click Save Config File. 2. Browse to the location where you want to save the file and click Save. To replace the current configuration: 1. Click Import File. 2. Browse to locate the replacement file, select it, and click Open. 3. Click Open, and when the Import Configuration File dialog displays, click OK. The WD My Cloud device reboots.
CONFIGURING SETTINGS To configure notifications by email: You can send notifications to up to five recipients. 1. In the Notifications Email section, toggle Alert Emails to ON. The Notifications Configuration dialog box displays. 2. Move the slider to choose the severity of notifications to email. 3. Click New Email. 4. Enter the email address of a recipient, and then click one of the following: Save Send Test Email 5. (Optional) Add up to five email addresses by repeating steps 3 and 4 as needed. 6.
CONFIGURING SETTINGS Firmware The Firmware page enables you to set up the device to update the WD My Cloud firmware automatically or to manually check for an update file. The current version number and the date of last update of the WD My Cloud firmware display. 1. On the Navigation bar, click Settings, and then click Firmware on the left panel. Auto Update You can schedule the WD My Cloud device to conveniently check for available software updates and install them automatically.
CONFIGURING SETTINGS Manually Checking for Updates 1. In the Available Updates section, click Check for Update. (The button will be labeled Update Now if new firmware is found.) A message lets you know whether new firmware is available. If it is not available, click OK. If new firmware is available, click Install and Reboot. Manually Installing an Update 1. Go to the WD Tech Support Downloads page at http://support.wd.com/product/ download.asp. 2.
CONFIGURING SETTINGS 7. In the Manual Update section of the Firmware page, click Update from File. 8. Select the .deb file and click Open. A message prompts for confirmation that you want to update now. 9. Click Install and Reboot. A progress bar displays. When the process is complete, the WD My Cloud device reboots.
MANAGING SAFEPOINTS 11 Managing Safepoints About Safepoints Creating a Safepoint Updating a Safepoint Recovering a Safepoint Deleting a Safepoint About Safepoints You can create a complete backup or snapshot of your WD My Cloud device, called a safepoint, and save it to an external location on your home network or an attached USB drive attached to the USB expansion port. Safepoints can be created or run on a schedule you define.
MANAGING SAFEPOINTS 2. Click the Add a Safepoint icon to display the Create a Safepoint screen: 3. Click either Local USB or Scan Network to display a list of available devices on your local USB drive or network: Network Local Scan Note: To rescan the network at any time, click the blue refresh/rediscover icon in the upper right. Important: If you create a safepoint with shares you wish to keep private, create the safepoint on a private share.
MANAGING SAFEPOINTS 4. Select the target device and the share for the operation and click Next. If the share is password protected, enter appropriate credentials. Important: If you create a safepoint with shares you wish to keep private, create the safepoint on a private share. The Create a Safepoint dialog box displays. 5. Enter a name and description for the safepoint. Note: The name must include 1-32 characters and cannot contain spaces or symbols except underscores. It is case sensitive.
MANAGING SAFEPOINTS 7. You have two options: Create Now: To create a safepoint on the share immediately, click Now, and then click Finish. A progress message and the safepoint profile display: Note: The time it takes to create a safepoint varies based on the speed of your network and the number and size of files you have stored on your WD My Cloud device. For a given amount of total data, fewer larger files replicate quicker than many smaller files.
MANAGING SAFEPOINTS Create Later: If you want to schedule the creation of the safepoint, click Later and enter a date and time you want the safepoint to be created. Important: Changes made while safepoint operations are in progress are not guaranteed to be backed up immediately. Note: If the creation process was not successful or was interrupted, click the safepoint’s retry icon to resume the operation. The safepoint profile and schedule display.
MANAGING SAFEPOINTS Updating a Safepoint There are two ways to update a safepoint: Automatically - you set the frequency, date, and time when the update occurs Manually To update a safepoint automatically: 1. On the Navigation bar, click Safepoints to display the Protect Your Stuff page. 2. In the left pane, select the safepoint you want to update. 3. Turn on Auto Update to display the Safepoint Update Schedule dialog box. 4.
MANAGING SAFEPOINTS 3. Click Start Recovery at the bottom of the page to display the Recover Content with a Safepoint dialog box: 4.
MANAGING SAFEPOINTS 5. Select a device to display the list of its available shares: 6. Select the share that has the safepoint and click the Next button. If the share is password protected, enter appropriate credentials: 7. Choose the safepoint you want to recover and click Recover: If the device you are restoring to is not in a factory restored state, a message with instructions appears. (See“Utilities” on page 83.) 8. If there are no errors, the recovery operation begins and a progress bar appears.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 12 Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling/Disabling DLNA and iTunes Accessing Your Personal Cloud Using Media Players Accessing Your Personal Cloud Using iTunes Media Servers The WD My Cloud Personal Cloud Storage device is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by DLNA Audio Files Video Files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV WMA 3GP AVI DivX DVR-MS FLV M1V M4V MKV MOV MP1 MP4 MPE MTS MPV MPG MPEG2 SPTS VDR VOB WMV Xvid Image Files BMP GIF JPEG PNG TIF TIFF Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported. Media Types Supported by iTunes Note: ITunes 10.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC These folders are for your convenience; you can put any supported media file in any share. Note: You will notice that the Public share's Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders. These folders are needed by Twonky 7.2. You can now upload all media types to the uploaded subfolder from a DLNA client with "upload" capability.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 2. To view a list of your media players/receivers on your home network, click the View Media Players link. The Media Streaming Options dialog box displays. 3. To block or unblock access for a DLNA device on the Media Streaming Options dialog box, find the device whose access you want to change and toggle the switch as appropriate: ON: Allows access (default) OFF: Denies access 4. Click OK to return to the Media page. 5.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Adding Media Content to the Folders 1. Open Windows Explorer or Mac Finder: 2. Copy your music files to the Shared Music folder. 3. Follow the same process to place your videos and pictures into their respective Pictures and Video folders. Note: You can put media files in any public and private shares to which you have access.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Other Media Players Following are general steps for setting up devices such as digital picture frames, Blu Ray players, network connected TVs, and digital media adapters: 1. Make sure that your WD My Cloud device is connected to your home’s local network and is powered on. 2. Follow the user instructions provided with your media player to proceed through any initial setup or installation of drivers. 3.
CONNECTING A USB HARD DRIVE Connecting a USB Hard Drive 13 Overview Connecting A USB Drive Mapping A USB Drive (Windows Only) Creating a Shortcut to the USB Drive (Windows only) Overview When you attach a USB drive to the WD My Cloud device’s USB 3.0 expansion port, it becomes a network drive.
CONNECTING A USB HARD DRIVE Mapping A USB Drive (Windows Only) 1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your USB drive and display a submenu: 3. Select Map [USB name] on the WD Quick View submenu. The Map Network Drive dialog box displays: 4. Select the desired letter from the Drive drop-down list. 5. Click the Finish button.
APPENDIX A: SPECIFICATIONS Appendix A: Specifications Ethernet High performance (100/1000) Gigabit Ethernet connection Internal hard drive WD 3.5-inch SATA hard drive Supported protocols CIFS/SMB, NFS, FTP, AFP I/O ports Data transfer rate Gigabit Ethernet (RJ-45) port USB 3.0 up to 5 Gb/s USB 2.0 up to 480 Mb/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance.
APPENDIX B: TROUBLESHOOTING Appendix B: Troubleshooting First Steps Checklist Resetting the WD My Cloud Device Specific Problems and Corrective Actions First Steps Checklist Are all cables correctly connected and secured? Is the WD provided power adapter plugged directly into a wall outlet and the device? - This helps rule out power issues if the wrong adapter is used. - If a surge protector or extension cord is being used, please plug the device's power cord directly into a wall outlet.
APPENDIX B: TROUBLESHOOTING Resetting with Power Off At the same time as you plug power into the WD My Cloud device, press the Reset button and hold for about 40 seconds. The device undergoes a system restore and powers on. Specific Problems and Corrective Actions The following contains specific problems that may arise during the use of the WD My Cloud device. Possible solutions are listed for each problem. LEDs do not light up. Make sure the power cord is connected correctly.
APPENDIX B: TROUBLESHOOTING c. Select wdmycloud. 5. 6. 7. 8. d. On the Tools menu, click Map Network Drive. For Windows 8: a. Click the File Explorer icon , and in the ribbon (top of page), click Computer > Map Network Drive. Select wdmycloud. Leave the drive set to the default letter. In the Folder box, type the following path: \\device name\public. Note: The default device name is WDMyCloud. 9. Click Finish. 10.
APPENDIX B: TROUBLESHOOTING I am unable to play music, videos and/or view pictures through my digital media adapter. There are many kinds of file formats for pictures, videos and music; your particular digital media adapter may not support a format to play or display it. Depending on the digital media adapter device that you have (for example, Xbox 360 or PlayStation 3), you may need to update your device to support the media format that you want to play.
APPENDIX B: TROUBLESHOOTING I need to migrate a large amount of data (50 GB or more) from a USB external drive to my My Cloud device. 1. Connect the USB drive to your computer for optimal performance. 2. Connect your computer and the My Cloud device directly to your router with a wired Ethernet connection. 3. Copy your data from your external USB drive (or your computer) to your My Cloud device.
APPENDIX C: REGULATORY AND WARRANTY INFORMATION Appendix C: Regulatory and Warranty Information Regulatory Compliance Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: 1. 2. This device may not cause harmful interference.
APPENDIX C: REGULATORY AND WARRANTY INFORMATION KC Notice (Republic of Korea only) ὤ㦹ⷸ ㇠㟝㣄G㙼⇨ⱬ iGἽὤὤ 㢨ὤὤ⏈ᴴ㥉㟝OiGἽPG㤸㣄䑀㤵䚝ὤὤ⦐㉐㨰⦐ Oᴴ㥉㟝ⵝ㋕䋩㐔ὤ㣄㣠PG ᴴ㥉㜄㉐㇠㟝䚌⏈ᶷ㡸⯝㤵㡰⦐䚌⮤SG⯜☔㫴㜡㜄 ㉐㇠㟝䚔㍌㢼㏩⏼␘ Environmental Compliance (China) 䚼ӊ㓪ো PCBA 䗖䜡఼Џԧ ⬉㓚 㶎ϱ 㛮ൿ 䞥ሲ ล᭭ ㆅ ᷛㅒ 䪙 (Pb) Mercury (Hg) Cadmium (Cd) ݁Ӌ䫀 ( Cr (VI)) ⒈㘨㣃(PBB) ⒈㘨㣃䝮(PBDE) ȋ ȋ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ ƻ˖㸼⼎ܗӊᵘ៤ৠ⾡ᴤ᭭ϡ᳝ᴖ䋼᠔ᴖ䋼ヺড় SJ/T 11363-2006 㾘㣗᠔㾘ᅮⱘ᳔ܕ䆌᧔ᴖ㣗ೈDŽ ȋ ˖㸼⼎
APPENDIX C: REGULATORY AND WARRANTY INFORMATION of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Warranty Information (Australia/New Zealand only) For consumers purchasing products in Australia and New Zealand, please refer to this warranty information.
APPENDIX C: REGULATORY AND WARRANTY INFORMATION will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number.
INDEX Index F A Accessing personal cloud on the web 70 your personal cloud remotely 60 Accessories 5 Alerts dashboard icons 43 monitoring with WD Quick View 38 Apple Time Machine 27 B Backing up Apple Time Machine 27 Windows 7 Backup and Restore Windows 8 File History 27 Box contents 5 26 60 105 Dashboard Home page 42 Diagnosis 44 Disconnecting safely 122 Do not unplug your WD My Cloud device while a restore is in progress.
INDEX Media enabling streaming 82 Media setting, DLNA and iTunes Mobile apps installing WD My Cloud 66 installing WD Photos 63 Mobilizing your files,overview 62 Monitoring storage 37 82 S N Navigating through the system Network services settings 80 Network settings 79 Notifications, types 88 43 O Obtaining service 125 Online Help for WD SmartWare 26 Online Learning Center 4, 24, 32 Online setup installer 11, 103 Opening shares 35 Operating system requirements 6 P Package contents 5 Password, changing
INDEX checklist 119 drive not connecting to network 120 failed router 120 LEDs don’t light up 120 manually mapping the drive letter 120 resetting the system 119 Setup or WD SmartWare cannot detect my drive 121 U Uninstalling WD Quick View 40 USB hard drive connect and manage 116 creating a shortcut (Windows Only) creating shortcut to 117 mapping 117 User creating 53 creating private share for 53 enabling cloud access for 60 password 53 settings 51 viewing list of 51 Users 47 Utilities 83 117 W WD My Cl
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S.
