My Passport® Wireless Pro Wi-Fi Hard Drive User Manual
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http:// support.wd.com. If the answer is not available or if you prefer, please contact WD™ at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
Taiwan 0800 225 593 Thailand 00 1800 852 5913 Other countries +86 21 2603 7560 * For a list of WD support numbers see http://support.wdc.com/contact/contact.asp?lang=en Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using My Passport Wireless Pro software.
Table of Contents _________ WD Service and Support............................................................................... ii Accessing Online Support..............................................................................................ii Contacting WD Technical Support................................................................................. ii Registering Your WD Product........................................................................................
Navigation Icons.......................................................................................................... 15 Viewing Drive Status on the Home Page..................................................................... 15 Capacity.......................................................................................................................... 16 Battery.............................................................................................................................16 Wi-Fi..
Using the Drive with Plex Media Server..........................................................................36 Twonky® Server.............................................................................................................. 37 Media Count....................................................................................................................37 Accessing Your Content Using Media Players............................................................ 38 WD Media Players................
Name........................................................................................................................... 50 Connections.................................................................................................................50 Battery and Performance.............................................................................................51 Drive Format................................................................................................................
About Your WD Storage Device 1 About Your WD Storage Device This chapter includes the following topics: Handling Precautions Kit Contents Optional Accessories About the Online Learning Center System Requirements and Browsers Product Components Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives.
About Your WD Storage Device About the Online Learning Center WD’s online Learning Center provides the latest information, instructions, and software to help users get the most out of their WD storage. This web-based guide is an interactive resource to walk users through installing and using their My Passport Wireless Pro drive. The online Learning Center allows you to: ▪ Learn about your new product. ▪ Download the latest software for your product.
About Your WD Storage Device Product Components My Passport Wireless Pro (Top View) 1 Battery Status LEDs 2 Wi-Fi LED 3 Drive Status LED My Passport Wireless Pro (Back View) 1 Power button My Passport Wireless Pro User Manual 3
About Your WD Storage Device 2 USB 3.0 port (to connect to computer and for charging) 3 USB 2.
Understanding the LEDs and Buttons 2 Understanding the LEDs and Buttons This chapter includes the following topics: Power and Battery Status LED Wi-Fi LED Other LED Behavior Buttons Power and Battery Status LED Your My Passport Wireless Pro device is pre-charged at the factory. However, the battery level may not be at 100% when you take it out of the box as it may have been in transit or on the shelf for a significant length of time.
Understanding the LEDs and Buttons LED Behavior/Color LED Lights On Indicates... connected to a computer and not being charged. Wi-Fi LED The Wi-Fi LED is off when you take the My Passport Wireless Pro drive out of the box. LED Behavior/Color Indicates ... Off Wi-Fi not active (device is off) Blinking Blue Device is booting up, connecting to wireless, or shutting down.
Setting up the Wireless Drive 3 Setting up the Wireless Drive This chapter includes the following topics: Turning on the Drive Setting up the Drive for the First Time Turning on the Drive Important: It is best to charge the battery before using the My Passport Wireless Pro drive the first time as the factory charge may have decreased during shipping. (See “Charging the Battery”.) ▪ To turn on your My Passport Wireless Pro device, push the Power button until the Power and Battery Status LED blinks.
Setting up the Wireless Drive Using a Computer and Web Browser Note: Ensure that your computer is wireless enabled. 1. Ensure that the My Passport Wireless Pro drive is on and the Wi-Fi LED is lit. 2. Do one of the following: ▪ In Windows, click the network icon in the notification area. ▪ On a Mac, click System Preferences > Network > Wi-Fi 3. Select My Passport (2.4 GHz) -XXXX or My Passport (5 GHz) -XXXX from the Network list.
Setting up the Wireless Drive 6. Read the agreement, then click I Accept. 7. Check the I agree to the License Agreement box and click I Accept. 8. Click one or both of the toggle buttons to On if you’d like to automatically copy the contents of an SD card or USB device when they are plugged in to the system. 9. Click Next. 10. The Install Plex® Media Server screen displays. (Optional) Check the Download and Install Plex Media Server box to install this feature. If you choose not to do this, click Skip.
Setting up the Wireless Drive 11. Click Next. 12. Review the Enhance Your WD Experience screen, and click the toggle, if not already on, to automatically update your My Passport Wireless Pro software. To add a shortcut to your computer, check the Shortcut Download box. Click Next. 13. A That's It! screen displays, indicating you have sucessfully set up your My Passport Wireless Pro drive. Click Finish. 14. When the My Passport Wireless Pro dashboard displays, you are ready to use your wireless drive.
Setting up the Wireless Drive About the Dashboard The dashboard is where you can see the status of your drive and customize it as you want. For more information about the dashboard, see “Using the Dashboard.” Using WD My Cloud App on a Mobile Device 1. Download the WD My Cloud app to your mobile device from the App Store or the Android App from the Google Play store. 2.
Setting up the Wireless Drive 12. Click Continue Using WD My Cloud App to display your folders. 13. You can now open any of the folders to view its contents.
The Dashboard at a Glance 4 The Dashboard at a Glance This chapter includes the following topics: Lanching the Dashboard The Dashboard Home Page Information Icons Navigation Icons Viewing Drive Status on the Home Page Use the My Passport Wireless Pro dashboard to configure settings and to manage the device. For example, you can set Wi-Fi access on your device, create or change passwords, and customize the device to suit your needs.
The Dashboard at a Glance 1 Information Icons 2 Navigation Icons 3 Status and Update panels Information Icons The Information Icons, at the top of the page, provide quick access to: ▪ Attached USB and SD device ▪ Device alerts ▪ Online Help and Learning Center. Icon My Passport Wireless Pro User Manual Name Actions USB Device Click to display the USB device connected. The icon is dim if no USB device is attached.
The Dashboard at a Glance Navigation Icons The Navigation Icons provide access to the various features and settings of your My Passport Wireless Pro device. Icon Name Actions Home The Home page displays an instant overview of the status of the drive’s main functions and links for updating settings. Wi-Fi View connected devices, available Wi-Fi networks, device access point settings.
The Dashboard at a Glance Capacity The Capacity panel displays the amount of storage used by the various types of media files and the amount of free storage left on your drive. ▪ If you click the panel, it shows the number of files in each category. Battery The Battery panel displays the current percentage of total charge the battery currently holds.
The Dashboard at a Glance Information The Information panel identifies the My Passport Wireless Pro device name and capacity, the current firmware version, and the current date and time.
Connecting the Drive 5 Connecting the Drive This chapter includes the following topics: Connections Overview Making a Direct Wireless Connection Viewing or Changing the Drive's Advanced Wi-Fi Settings Connections Overview There are three ways you can connect to your My Passport Wireless Pro drive: ▪ Direct Wireless (AP) Connection: In Direct Wireless (or AP) mode, you can set up a direct connection from your My Passport Wireless Pro device to your computer or mobile device (using the WD My Cloud app) by
Connecting the Drive When you connect the wireless drive to your home's Wi-Fi network, all devices on your home network can access the content stored on your wireless drive. ▪ USB Connection: In USB Connection mode, you can connect your My Passport Wireless Pro drive to your computer using the provided USB 3.0 cable, essentially turning the drive into a Direct-Attached Storage (DAS) drive. Note: While connected to a computer, the drive’s Wi-Fi is turned off.
Connecting the Drive default password is printed on the Quick Install Guide and on the sticker on top of your My Passport Wireless Pro. If you can't locate the sticker or Quick Install Guide, the password is the last 8 characters of the serial number. 4. Open a browser and type one of the following: Note: For a list of compatible browsers, see “System Requirements and Browsers”. ▪ Windows computer: http://mypassport ▪ Windows or Mac computer: http://192.168.60.
Connecting the Drive 6. (Optional) Click Advanced Options to display additional Wi-Fi settings. 7. View or change the following settings, as necessary: Clone MAC Address Note: If you chose to share the contents of your device on this network, this option does not appear. Click the toggle button to On to copy the MAC address of the computer that are you using into the MAC address field on the My Passport Wireless Pro drive.
Connecting the Drive Network Mode Select the DHCP or Static method of assigning the IP address of the My Passport Wireless Pro network. ▪ If you select DHCP, an address is automatically assigned to the My Passport Wireless Pro drive. ▪ If you select Static, you must assign an IP address to the My Passport Wireless Pro drive. Static IP lets you set an IP address manually, as well as the mask, Gateway, and DNS Server. (If you don’t know this information, check your router’s settings.) 8.
Connecting the Drive Sharing and Modifying the Wi-Fi Connection You can share the network connection with devices connected to the drive and modify advanced settings. 1. Select a network from the Wi-Fi Networks list. 2. To share the contents of the files on your drive, click the Share content on this network check box. 3. To view and modify advanced Wi-Fi settings, click the Advanced Options down arrow: MAC Address Identifies the unique identifier of the My Passport Wireless Pro drive’s interface.
Connecting the Drive Viewing or Changing the Drive’s Advanced Wi-Fi Settings Use the following steps to change the drive name, security, and other Wi-Fi-related settings for your drive. 1. On the My Passport Wireless Pro dashboard, click Wi-Fi. 2. In the My Passport Wireless Pro area, click Edit. 3. View or make any necessary changes to the three tabs on the Access Point Settings dialog. 4. Click Save when your changes are made.
Connecting the Drive Field Name Description Security Type Select the type of security to apply to the drive’s Wi-Fi network: ▪ Disabled (no security) is the default ▪ WPA2 Personal ▪ WPA/WPA2 Personal Mixed ▪ WPA (Wi-Fi Protected Access) and WPA2 are security protocols that use a dynamically changing key. WPA2 is the second generation protocol that uses stronger AES (Advanced Encryption Standard) encryption. ▪ WPA/WPA2 mixed security mode provides better compatibility with older devices.
Connecting the Drive Advanced Tab Field Name Description Active Network Select the network you would like to broadcast. Options include: ▪ My Passport (2.4 GHz) ▪ My Passport (5 GHz) ▪ Both IP Address Identifies the IP address of your My Passport Wireless Pro drive. DHCP Service The service that assigns IP addresses to devices on the My Passport Wireless Pro network. The options are: ▪ On: This is the default. ▪ Off: If selected, you must assign static addresses to devices on the drive’s network.
Loading Content on Your Drive 6 Loading Content on Your Drive This chapter includes the following topics: Loading Content using a USB Connection Loading Content using a Wi-Fi Connection Using a Compatible Wireless Camera Backing up a Computer to the Drive One of the first things you’ll want to do with your My Passport Wireless Pro drive is to load content using USB, wireless, Android/iOS mobile device, or compatible wireless camera connections.
Loading Content on Your Drive 2. On your computer, open the File Explorer (PC) window or Finder (Mac). 3. Do one of the following: ▪ Windows: In the left pane of the File Explorer window, click Network > MyPassport (or name you assigned) > Public. ▪ Mac: In the left pane of the Finder window in the SHARED section, doubleclick MyPassport (or name you assigned) > Storage. The drive’s Public folder opens. 4. Drag and drop files from network-connected devices to the drive’s Public folder.
Loading Content on Your Drive 3. In the Access section, click the FTP toggle button to On. 4. Use the FTP settings below for your camera or other device using the FTP connection on the My Passport Wireless Pro drive: ▪ ▪ ▪ ▪ ▪ ▪ FTP Server Address: 192.168.60.
Loading Content on Your Drive The drive can store these backups, so that if your hard drive or operating system should crash, or you lose a file, you can easily restore it to your computer. You can specify the maximum amount of space you’d like to use on your drive to back up your files. Consult Apple Time Machine documentation.
Loading Content on Your Drive Camera Backups Camera backups allow you to backup the data on your camera to the WD Cloud device. Once downloaded, users can navigate to the location where the camera data was saved to access the data, if they have access to that share. Backing Up Photos and Videos Use the following steps to back up your camera to the WD Cloud device. 1. Ensure that your camera is connected to your WD Cloud device. 2. On the Navigation bar, click Backups to display the Backups screen. 3.
Using an SD™ Card with the Drive 7 Using an SD™ Card with the Drive This chapter includes the following topics: Manually Moving / Copying Data from an SD Card Automatically Moving / Copying Data from your SD Card Viewing Content Imported from an SD Card Viewing Content Imported from a USB Drive Viewing Content on an SD Card Viewing Content on a USB Drive An SD Card (Secure Digital Card) is an ultra small flash memory card designed to provide high-capacity memory in a small size.
Using an SD™ Card with the Drive 3. In the SD Card area, Import Mode field, select one of the following options to identify how you’d like to move your data. ▪ Move: This option moves your files from your SD Card to your My Passport Wireless Pro drive. Caution: When you move the files, they are removed from the SD card. ▪ Copy: This option copies the content of your SD Card to your My Passport Wireless Pro drive. 4.
Using an SD™ Card with the Drive 3. In the Automatic Imports field, click the toggle button to On. 4. Insert the SD card containing your media files into the drive’s SD card slot. Your device will automatically copy/move your data from the SD Drive to the My Passport Wireless Pro drive. Viewing Content Imported from an SD Card Note: Besides using the computer to check the files from an SD card, you can also do it with the WD My Cloud mobile app.
Using an SD™ Card with the Drive ▪ For a Windows PC, in the left pane of the File Explorer window, click Network > MYPASSPORT > USB. ▪ For a Mac computer, in the left pane of the Finder window in the SHARED section, double-click MYPASSPORT > USB.
Playing/Streaming Videos, Photos 8 Playing/Streaming Videos, Photos This chapter includes the following topics: Using the Drive as a Media Server Enabling Media Streaming Accessing Your Content Using Media Players Using the Drive with a DLNA-Enabled Mobile App Using the Drive as a Media Server Note: See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Passport Wireless Pro device. Go to http://www.dlna.
Playing/Streaming Videos, Photos 4. For support issues, please visit http://support.plex.tv Twonky® Server The TWONKY section of the page allows you to enable or disable media streaming and rebuild the DLNA data base. The drive automatically refreshes and rebuilds the DLNA database; however, you can do so manually if you suspect that your database is corrupted. 1.
Playing/Streaming Videos, Photos Accessing Your Content Using Media Players Once you have copied your files to the My Passport Wireless Pro drive, you can connect the drive to your home network or directly to the media player for network access to your media. You can use a variety of media players to stream media. Refer to Knowledge Base Answer ID 11737 for information about devices that have been tested for compatibility with your drive.
Using the Battery 9 Using the Battery This chapter includes the following topics: Improving Battery Life or Performance Charging the Battery Viewing Battery Status When Drive is Off Improving Battery Life or Performance The Hardware screen allows you to extend the life of the battery or improve the performance of the drive. 1. To display the Hardware page, click Hardware on the navigation bar. 2.
Using the Battery during shipping. If you plan to store the drive, charge the battery before and after you store it. 1. Connect one end of the cable (included in the box) into the drive’s USB port and the other end into the adapter (included in the box). 2. Plug the adapter into a wall socket. 3. The LEDs start to pulse. As the drive charges, the Power and Battery Status LED pulses. The number of LEDs indicate the amount of battery charge.
Performing Administrative Functions 10 Performing Administrative Functions This chapter includes the following topics: Changing the Password and Device Name Changing the Language Specifying Types of Access Locking the Drive Rebooting and Shutting Down the Drive Save a Shortcut to My Passport Wireless Pro The Admin Page allows you to change or set a password to access the dashboard and perform other basic administrative functions for your My Passport Wireless Pro device.
Performing Administrative Functions Username Identifies the administrator’s user name which is Admin. Settings Password To set or change a password for accessing the dashboard: ▪ To set a password, click the toggle button to On. ▪ Enter a password in New Password and Confirm Password. ▪ Click the Show Password checkbox to see the password you’re entering. ▪ Click Save. Device Name If desired, enter a new name for your My Passport Wireless Pro drive.
Performing Administrative Functions FTP Access File Transfer Protocol (FTP) enables the transfer of content to and from your drive’s Public folder through FTP. The drive supports default Anonymous login and takes advantage of Wi-Fi security for protection. The drive is compatible with wireless cameras that support FTP, such as Nikon WT-2 and Canon WFT. See Knowledge Base Answer ID 11737 for information on compatible cameras. FTP is disabled by default.
Resetting Your Drive and Password 11 Resetting Your Drive and Password This chapter includes the following topics: Manually Resetting the Drive Restoring Factory Settings Using the Dashboard You can perform a system-only reset of your drive two ways: manually and on the dashboard’s Admin page. When the drive resets, your data remains but settings such as your password return to default values.You can perform a system and disk reset on the Admin page.
Resetting Your Drive and Password Warning: Interrupting the factory restore process may damage the My Passport Wireless Pro drive. Wait until the reboot is completed to use the drive again. 2. In the Restore Factory Settings section, you have the following options: ▪ System Only: Changes all administrative settings back to their default values, returns the administrator password to none, and renames the drive to MyPassport. Your content remains intact.
Updating Firmware 12 Updating Firmware This chapter includes the following topics: Viewing the Firmware Version Updating with Available Firmware Performing a Manual Update The Firmware page allows you to automatically or manually check for an update file and then install it. To check automatically and install an available file, the drive must be connected to the Internet. The current version and last update display in the Version section of the Firmware page.
Updating Firmware Updating with Available Firmware Note: 1. 2. 3. 4. To look for available updates, the drive must be connected to the Internet via a home network or hotspot connection. You can check for available updates at any time in the Available Updates area. On the Dashboard, click Firmware on the Navigation bar. In the Available Updates area, click Check for Update. Review the Update Firmware screen. If an update is available, click Install and Reboot.
Getting Support 13 Getting Support This chapter includes the following topic: System Reports Diagnostics Product Improvement Program The Support page allows you to run diagnostic tests and generate system reports to send to Customer Support and gives you the opportunity to join WD’s Product Improvement Program ▪ To display the Support Page, click Support on the navigation bar.
Getting Support status information. You must have a hotspot or home (with Internet) connection to send your report to support. ▪ Download: Generates a diagnostic report and saves it to your computer. Diagnostics Run diagnostic tests if you are having problems with your drive. There are two types of diagnostic tests: ▪ Quick Test: Checks the hard drive for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive’s condition.
Problems and Solutions 14 Problems and Solutions Password I forgot the Wi-Fi password of my drive. Reset the drive to its default settings by powering on the drive, pressing the Power and WPS buttons at the same time for about 10 seconds until the Power LED blinks. Once the drive has powered up completely and the Wi-Fi LED turns blue, enter the default Wi-Fi password, which is the last 8 characters of the serial number.
Problems and Solutions When I connect the drive to my computer via USB, the drive won’t connect wirelessly to other devices. When the drive is connected to a computer with a USB connection, wireless capability is turned off. The wireless speed is slower than normal. There may be interference in your environment that is conflicting with the drive's Wi-Fi channel or Wi-Fi bandwidth as the drive supports 2.4 GHz band. The interference may come from Wi-Fi devices, microwaves, or other wireless appliances.
Problems and Solutions The wireless speed is slower than normal. ▪ The device may be in Battery Life mode. in this mode, the performance is reduced to extend the battery life. ▪ The charge on the battery may be too low. ▪ There may be interference in the drive’s Wi-Fi channel or Wi-Fi bandwidth as the drive operates within the 2.4 GHz band. Interference may come from Wi-Fi devices, microwaves, or other wireless appliances. Advanced users may want to set a different channel on the Settings screen.
Technical Specifications A Technical Specifications Drive Capacity 2 TB, 3 TB Battery Capacity 6400mAh Wi-Fi protocol Supported protocols Interface ▪ Compliant with: 11n 1Tx1R: 802.11g/n (20M/40M) and 11ac 1Tx1R: 802.11a/n/ac (20M, 40M, 80M), Dual-Band/Dual AP SMB, AFP, UPnP, FTP ▪ ▪ ▪ ▪ ▪ USB 3.0 up to 5 Gb/s* USB 2.0 up to 480 MB/s USB 3.0 up to 5 Gb/s* SD 2.0 up to 25 MB/s SD 3.0 up to 60 MB/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance.
Technical Specifications ▪ Non-operating temperature : -20°C to 60°C (-4.
Compatible Media Formats B Compatible Media Formats DLNA Media Server Audio ▪ MP3, WMA, WAV, LPCM, OGG vorbis ▪ FLAC, M4A, M4B, 3GP, AAC ▪ MP2, AC3, MPA, MP1, AIF Video ▪ 3GP, 3GP/H.263, 3GP/H.
Regulatory Information C Regulatory Information Russia Federation Подтверждение соответствия Минкомсвязи России: Декларация соответствия № Д-РД-xxxx от DD.MM.YYYY года, действительна до DD.MM.YYYY года, зарегистрирована в Федеральном агентстве связи DD.MM.YYYY года Israel Canada Ce dispositif est conforme à la norme CNR-247 d'Industrie Canada applicable aux appareils radio exempts de licence.
Regulatory Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Information Taiwan 低功率電波輻射性電機管理辦法 第十二條 經型式認證合格之低功率射頻電機，非經許 可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。 第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象 時，應立即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作 業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電 機設備之干擾。 中文產品名稱+型號 無線儲存硬碟 E6B 商品名稱 無線儲存硬碟 型號 E6B 額定輸入 電壓 5 伏特, 電流 2.4 安培 額定輸出 電壓 5 伏特, 電流 1.
Regulatory Information (u) 若有可能，在設備不使用時將電池取出。 My Passport Wireless Pro User Manual 59
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, and My Passport are registered trademarks of Western Digital Technologies, Inc.
