User manual

103

MY CLOUD MIRROR (GEN 2) CLOUD STORAGE

USER MANUAL

Replacing Drives

Identifying a Faulty Hard Drive

Replacing a Drive

Rebuilding the Drive

Returning a WD Drive

The My Cloud Mirror device is a limited user-serviceable product that allows you to replace

the hard drives in the enclosure. You can use WD hard drives or another brand’s hard drive.

Note: For a complete list of compatible visit: http://www.wdc.com/en/products/

products.aspx?id=1640

Following are instructions for replacing a faulty drive or, if your My Cloud Mirror model did not

come with drives, for inserting drives.

Identifying a Faulty Hard Drive

If the LEDs on the unit are flashing or you have received an alert, a hard drive may be faulty.

To determine which drive is faulty, do the following:

1. On the dashboard’s navigation panel, click Storage and then Disk Status.

2. If one of the drives is Bad or has Failed, select it and view detailed information on the

Hard Drive Information dialog box:

Note: The drive number corresponds to the 1 or 2 decal on the drive.

In the event a fault occurs, and you would like to service the device yourself, visit WD

Technical Support at support.wdc.com and search for Knowledge Base Answer ID 8 to

obtain detailed instructions on obtaining a replacement drive. When contacting Technical

Support, have the following information ready: the My Cloud Mirror device’s serial number,

date of purchase, and the serial number of the internal hard drive(s) requiring replacement.

Important: For best performance, WD recommends inserting WD Red

hard

drive assemblies into the unit’s enclosure. Visit: http://support.wdc.com/ and search

the knowledge base for Knowledge Base Answer ID 8 to get detailed instructions

on obtaining a replacement drive for this product.