User manual

THE DASHBOARD AT A GLANCE
43
MY CLOUD MIRROR (GEN 2) CLOUD STORAGE
USER MANUAL
Obtaining Customer Support
To open the Support page:
1. Click the Help icon on any page to display the Help menu.
2. Click Support to display the following page:
If a problem occurs with the My Cloud Mirror device, WD Technical Support will need
information about your device to troubleshoot and determine the best solution. There are
two ways to get your device info and request support:

Run a system report and send it to WD automatically,

Create a system report manually and send it to WD.
Requesting Automatic Support
In the Request Automated Customer Support section:
1. Click the Privacy Policy link to review WD's privacy policy.
2. Click the Attach my device’s diagnostic report and request support check box.
3. Click the Request Support button.
Creating and Saving a System Report
In the Create and Save System Report section:
1. Click Create and Save. This saves the file to your computer.
2. If desired, email the report to WD Technical Support.