WTI Part Number: 12374 Rev. F PollCat III Pollable Call Accounting Terminal User's Guide 5 Sterling · Irvine · California 92618 (949) 586-9950 · Toll Free: 1-800-854-7226 Fax: (949) 583-9514 · http://www.wti.
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Table of Contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 2. Unit Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 2.1. Front Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 2.2. Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PollCat III - Pollable Call Accounting Terminal, User's Guide Table of Contents 6. The Data Filter . . . . . . . . . . . . . . . . . . . . 6.1. Defining the Data Filter Format . . . . . . . 6.1.1. Single Command Line Method. . 6.2. Defining Data Filter Parameters . . . . . . 6.3. Enabling the Data Filter . . . . . . . . . . . 6.4. Logical and Relational Operators . . . . . . 6.4.1. "Equal To" Conditions . . . . . . 6.5. Logical AND/OR Conditions . . . . . . . . 6.5.1. AND Conditions . . . . . . . . . .
PollCat III - Pollable Call Accounting Terminal, User's Guide 9. 10. Table of Contents Polling Accumulated Data . . . . . . . . . . . . . . . . . . . . . . 9.1. The Data Release Mode . . . . . . . . . . . . . . . . . . . . 9.1.1. Data Release Command Options. . . . . . . . . . 9.1.2. Other Polling Options . . . . . . . . . . . . . . . . 9.2. Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2.1. Example 1: Polling Device Calls PollCat III Via 9.2.2.
PollCat III - Pollable Call Accounting Terminal, User's Guide Table of Contents List of Figures 2.1. 2.2. 5.1. 6.1. 6.2. 6.3. 6.4. 6.5. 6.6. 6.7. 6.8. 6.9. 6.10. 7.1. 7.2. 7.3. 10.1. B.1. C.1. C.2. C.3. C.4. Front Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 The No-Data Alarm Parameters Screen . . . . . . .
1. Introduction The PollCat III is a highly reliable solid-state PBX data recorder, designed to collect call records from any system that sends ASCII data via an RS-232 interface. Collected call records can either be retrieved from a remote location via modem, or by a local PC connected directly to the PollCat III unit. PollCat III includes an impressive assortment of features and options that enable the unit to adapt to almost any data collection application.
PollCat III - Pollable Call Accounting Terminal, User's Guide Introduction Up to 8MB of Battery Backed Memory Up to 300,000 call records can be securely stored in PollCat III's battery backed memory. When more memory is required, the 256K and 1MB memory modules can be easily upgraded to provide additional storage capacity. PollCat III can be supplied or upgraded to provide 256KB, 512KB, 1MB, 2MB, 3MB, 4MB, 5MB, 6MB, 7MB, or 8MB of battery backed memory.
2. Unit Description 2.1. Front Panel Indicators Figure 2.1: Front Panel Indicators À ON: Lights when AC Power is applied to the unit. Á RDY: Indicates operational status as follows: • Flashes slowly to indicate the unit is operational. • Lights when the PollCat III Command Mode is active. • Remains lit at all times when the Direct Connect Mode is enabled. Â RXD: Flashes when commands are received via the Computer Port. Ã MEM: Indicates internal memory usage.
PollCat III - Pollable Call Accounting Terminal, User's Guide 2.2. Unit Description Back Panel Figure 2.2: Back Panel À AC Power Connector: Receptacle for AC Power Cord (included). Á Modem Port: Includes two RJ11 jacks as described below. • LINE: For connection to a telecommunications line. • PHONE: Not Used. Â Power Switch: Applies AC Power to the unit. Ã AC Switch: Selects 115 VAC or 230 VAC power source. Ä Fuse: Houses 250V, .25 AMP slow blow fuse.
3. Hardware Installation This section describes the hardware installation procedure, which consists of the steps listed below. For more information, please refer to the corresponding section for each step. 1. Use the Set-Up Switches to select default communication parameters and PollCat III options. 2. Connect the Data Cables and telephone line. 3. Connect the AC Power Cable to the PollCat III unit. 3.1.
PollCat III - Pollable Call Accounting Terminal, User's Guide Hardware Installation 3.1.2. Default Baud Rate for PBX Input Ports A and B (Sw4, Sw5) Set-Up Switches Four and Five select the default Baud Rate for PBX Ports A and B. After the PollCat III is installed, Commands ^B92 and ^B93 can also be used to redefine the baud rates for PBX Ports A and B. Baud Switch 4 Switch 5 9600 * Down Down 4800 Up Down 1200 Down Up Up Up 300 * = Factory Setting 3.1.3.
PollCat III - Pollable Call Accounting Terminal, User's Guide Hardware Installation 3.1.4. Computer Port Password (Sw7) Set-Up Switch Seven enables or disables the Computer Port Password requirement. The default password is SMDR (uppercase only). The Password can be redefined using Command ^B79. When the PollCat III is shipped from the factory, Switch 7 is set in the DOWN position to disable the password requirement.
PollCat III - Pollable Call Accounting Terminal, User's Guide 3.2. Hardware Installation Connecting the Data Cables and Telephone Line Prior to installing cables, you will need to select a method for access to PollCat III's Command Mode, and decide where alarms and callbacks will be directed. Command Mode Access: The Command Mode allows the user to manage PollCat III's various features and poll data received from the PBX.
PollCat III - Pollable Call Accounting Terminal, User's Guide Hardware Installation 3.2.2. Modem Port The Modem Port provides two RJ11 jacks. The "Line" jack is used for connection to an outside telephone line. The "Phone" jack is not used. When an outside phone line is connected to the Modem Port, PollCat III can be managed and polled from a remote PC via modem. Connect your outside telephone line to the Line (or Telco) Port. 3.2.3.
4. Program Set-Up This Section describes how to configure the PollCat III firmware to fit your specific application. In addition, this Section also describes many of PollCat III's optional features, and explains how they can be used to maximize the efficiency of your installation. Although PollCat III provides a substantial assortment of optional program features, it is not necessary to include all of these features in the configuration of your system.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up b) Local Access: If the polling device communicates via PollCat III's Computer Port, start your communications program (e.g. ProComm). i. If Set-Up Switch 6 is set in the UP position (enable Direct Connect), Command Mode is now active. ii. If Set-Up Switch 6 is DOWN (disable Direct Connect), type ^E [Enter]. PollCat III will respond with the READY message and the RDY LED will light. iii.
PollCat III - Pollable Call Accounting Terminal, User's Guide 4.1.2.2. Program Set-Up Set Clock and Calendar The clock and calendar must be correctly set in order for time dependent features, such as the Callback Schedule, to function.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 2. Set Computer Port Communication Parameters: Invoke Command ^B91 using the following format. ^B91,baudrate,parity,databits,stopbits [Enter] Where: baudrate parity databits stopbits Can be 300, 600, 1200, 2400, 4800, 9600, 19200, or 38400. Only the first two characters must be specified. If an asterisk (*) is entered, the baud rate specified by Set-Up Switches 1 through 3 is used.
PollCat III - Pollable Call Accounting Terminal, User's Guide 4.2. Program Set-Up Define PBX Data Input Format The next step is to set-up the format that PollCat III will use when data is received from the PBX. The following options are discussed in this section: · Define End-of-Record Character (^B05) · Enable/Disable "Strip Non-Printable Codes" Function (^B55) · Enable/Disable Time/Date Stamp (^B66) · Enable/Disable Wrap Around Mode (^B64) 4.2.1.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.2.3. Time/Date Stamp Function This option will insert a Time/Date stamp at the beginning of each record. The Time/Date stamp is added when the record is stored in internal memory. To enable or disable this option, enter the Command Mode and proceed as follows: 1. To include the Time/Date Stamp, type ^B66,2 [Enter]. 2. To disable the Time/Date Stamp (Default), type ^B66,1 [Enter]. 4.2.4.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.3.1. Select/Configure Data Output Mode Command ^B62 selects the Data Output Mode. Four different Output Modes are available: · ASCII Record Mode (^B62,1) (Default) · ASCII Block Mode (^B62,2) · Binary Block Mode (^B62,3) · XMODEM Mode (^B62,4) Each output mode also offers additional features that can further define the data release format. These features are discussed in the sections that follow. 4.3.1.1.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.3.1.2. ASCII Block Mode (^B62,2) In this mode, data is released in ASCII blocks. The following options are available in the ASCII Block Mode: · Set Block Size (^B80) · Enable/Disable Line I.D. Number (^B59) · Select Compression Mode (^B53) · Enable/Disable CRC Function (^B63) To select and configure ASCII Block Mode, proceed as follows: 1. From the Command Mode, type ^B62,2 [Enter]. 2. Set the block size.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.3.1.3. Binary Block Mode Data is released in compressed binary blocks. Each 512 byte block will contain a character count, block header, and data followed by a two byte CRC check sum. Please refer to the PollCat Advanced Programming Supplement (WTI P/N 11998) for more information on the Binary Block Mode.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.3.2. The CRC Function The CRC (Cyclic Redundancy Check) function appends a two byte check sum to each response to Command ^B01 (Release Data). After data is received, CRC values can be used to check the integrity of the record or block. The CRC function is an option in either of the ASCII Output Modes, and is always enabled in the Binary Block Mode.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.3.6. Hold "END DATA" Message Command ^B52 determines whether or not PollCat III will require a ^B02 command in order to release the "END DATA" message. When Command ^B01,n is invoked, PollCat III will release accumulated data to the polling device. At the end of data transmission, the "END DATA" message will be sent. In the default state (^B52,1), the "END DATA" message will be released without the need to enter a ^B02 command.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up c) PAGER ID #1? (Up to 15 characters) The number used when a Toll Fraud Alarm, No-Data Alarm, or Pager Test is generated, and either Pager Notification feature is enabled. In order to use Pager Notification, "PAGER ID #1" must be defined. If the Alarm Clue definition does not specify a Pager I.D. number, Pager ID #1 will be used by default. d) PAGER ID #2? (Up to 15 characters) The second (optional) pager I.D.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up Single Line ^B14 Parameter Entry: 1. To define all Callback Parameters with a single command line, use the following format.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.4.2. Scheduled Callback Callbacks can be scheduled for a different time each day, and specific days of the week can be omitted. Up to seven Scheduled Callbacks can be defined; one for each day of the week. Note that Scheduled Callbacks will be performed in addition to any Immediate Callbacks, 80% Full Callbacks, No-Data Alarms, or Toll Fraud Alarms generated on a given day.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.4.3. 80% Full Callback When this option is configured and enabled, PollCat III will automatically dial the Callback Number when memory becomes 80% full. In the default state, this feature is disabled. To enable or disable the "80% Full Callback", enter the Command Mode and proceed as follows. Notes: • In order for this feature to function, Callback Parameters must be correctly defined (Command ^B14).
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.4.5. No-Data Alarm The No-Data Alarm allows PollCat III to notify the user when the data flow from the PBX is interrupted. To enable the No-Data Alarm, you must first define the Callback Parameters, and then configure the No-Data Alarm as described in Section 5. 4.4.6. Toll Fraud Alarm The Toll Fraud Alarm enables PollCat III to dial the Alarm Number (ALARM#) when specific types of user-defined PBX activities are detected.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.5.2. The Auto Execute Command Command ^B04 can also define an automatically executed command string. The Auto Execute Command will be invoked if the unit goes on-line from a callout, and the correct password is not entered within 10 seconds. To define and enable this feature, enter the Command Mode and proceed as follows. 1. The Direct Connect Option must be disabled. Make certain Set-Up Switch 6 is set in the DOWN position. 2.
PollCat III - Pollable Call Accounting Terminal, User's Guide Program Set-Up 4.5.3. The Report Mode Command String Command ^B04 can also define a command string that will be automatically executed when the Report Mode is active (^B87,4), and a Toll Fraud Alarm is generated. To define and enable this feature, enter Command Mode and proceed as follows. 1.
5. The No-Data Alarm The No-Data Alarm allows PollCat III to provide notification in the event of PBX failure or disconnection. If PollCat III does not receive PBX data for a user-defined period of time, an alarm will be generated, allowing you to investigate the problem as quickly as possible. 5.1. Timer Schedules The No-Data Alarm features two separate timer schedules for both weekdays and weekends, and can accept up to 20 user defined holidays.
PollCat III - Pollable Call Accounting Terminal, User's Guide NO PBX ALARM -----------ALARM: Y TIMER 1: 30 MINUTES TIMER 2: 90 MINUTES ALARM SCHEDULE -------------WEEKDAY 1: 07:30-16:30 WEEKDAY 2: 11:30-13:00 WEEKEND 1: WEEKEND 2: HOLIDAYS -------01/01 07/04 09/06 11/25 COMPLETE 12/24 The No-Data Alarm 12/26 Figure 5.1: The No-Data Alarm Parameters Screen 5.2. Enabling the No-Data Alarm 1. Enter the Command Mode. Invoke Command ^B14 to define the Callback Parameters.
PollCat III - Pollable Call Accounting Terminal, User's Guide The No-Data Alarm c) The next four prompts are used to define the weekday and weekend schedules for Timer One and Timer Two. Enter each time range in the following format: HH:MM-HH:MM Where HH represents the hour (00 through 23), MM represents minutes (00 through 59), and beginning and ending times are separated by a dash. i. WEEKDAY 1: Define the weekday schedule for Timer One (e.g. normal business hours). ii.
6. The Data Filter The Data Filter allows the user to make the most efficient use of PollCat memory by excluding certain types of call records (such as inbound calls) not needed for your application. When the Data Filter is correctly configured, PollCat III will monitor each record received from the PBX. If the record matches the user-defined Data Filter Parameters, the call is stored in memory. If the record does not match the Data Filter Parameters, the record is not stored.
PollCat III - Pollable Call Accounting Terminal, User's Guide |08:15|OUT|040|01:15|8531212 |08:17|OUT|007|00:30|411 |08:21|IN |005|00:43| The Data Filter |DDD|00.10| |DDD|00.10| | | | Figure 6.1: Sample Call Records To define the Data Filter Format, proceed as follows. 1. Enter the Command Mode. Type ^B16 [Enter] to display the Status Screen. Make certain the following options are set as described below. Use the command listed in parentheses to reset any option not in the correct state.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Data Filter |08:15|OUT|040|01:15|8531212 |DDD|00.10| |08:17|OUT|007|00:30|411 |DDD|00.10| |08:21|IN |005|00:43| | | | ---------------------AAAAAAA------------------Figure 6.2: Sample Data Filter Format 5. Define the Data Filter Format. Type ^B40 [Enter]. The system will emit a beep and a cursor will appear. a) Press the space bar or dash key to indicate a position you do not need to monitor.
PollCat III - Pollable Call Accounting Terminal, User's Guide 6.2. The Data Filter Defining Data Filter Parameters The Data Filter Parameters describe specific criteria that PollCat III uses to determine whether call records will be stored or omitted. Note that Command ^B42 has a cumulative effect. Each time ^B42 is invoked, its argument (parameters) are added to the existing Data Filter Parameters.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Data Filter |08:15|OUT|040|01:15|8531212 |DDD|00.10| |08:17|OUT|007|00:30|411 |DDD|00.10| |08:21|IN |005|00:43| | | | -------BBB-----------AAAAAAA------------------Figure 6.3: Example of "Equal To" Condition 6.4. Logical and Relational Operators The following logical and relational operators may be used in the definition of Data Filter Parameters.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Data Filter |08:15|OUT|040|01:15|8531212 |DDD|00.10| |08:17|OUT|007|00:30|411 |DDD|00.10| |08:21|IN |005|00:43| | | | -AAAAA----------------------------------------Figure 6.4: AND Condition Example 6.5. Logical AND/OR Conditions Logical AND/OR conditions allow PollCat III to monitor a specific call record field for a range of acceptable values, or monitor several fields simultaneously. 6.5.1.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Data Filter |08:15|OUT|040|01:15|8531212 |DDD|00.10| |08:17|OUT|007|00:30|411 |DDD|00.10| |08:21|OUT|099|00:43|5555555 | | | -AAAAA-----BBB--------------------------------Figure 6.5: OR Condition Example 6.5.2. OR Conditions An OR condition creates a situation where, if any of two or more expressions are true, the record will be stored.
PollCat III - Pollable Call Accounting Terminal, User's Guide 6.6. The Data Filter Data Filter Parameter Definition Examples The following examples are based on fictional PBX call record formats. When designing your own Data Filter, be aware that the record format will differ from those shown in the examples. When defining the Data Filter Format and Data Filter Parameters the following factors must be considered.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Data Filter Example 1: Multiple AND Conditions This example shows a Data Filter that uses multiple AND conditions to simultaneously monitor several different call characteristics. Assume the Data Filter Format is defined as shown in Figure 6.6. |08:16|075|B.JOHNSON |IN | |00:55|00.00| |08:18|067|R.JONES |OUT|19495839514 |05:36|00.75| |08:20|092|J.SMITH |OUT|18008547226 |11:15|00.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Data Filter Example 2: Multiple OR Conditions This example shows a Data Filter that uses multiple OR conditions to store call records which conform to one of several listed characteristics. Assume the Data Filter Format is defined as shown in Figure 6.7 below. |08:16|075|B.JOHNSON |IN | |00:55|00.00| |08:18|067|R.JONES |OUT|19495839514 |05:36|00.75| |08:20|013|J.SMITH |OUT|18008547226 |01:07|00.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Data Filter Example 3: Combining Logical AND Conditions and Logical OR Conditions This example combines a logical AND condition and a logical OR Condition. Assume the Data Filter Format is defined as shown in Figure 6.8. |08:16|075|B.JOHNSON |IN | |00:55|00.00| |08:18|067|R.JONES |OUT|19495839514 |05:36|00.75| |08:20|013|J.SMITH |OUT|18008547226 |01:07|00.00| -AAAAA-BBB-----------------------------------------------Figure 6.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Data Filter Example 4: The "Wild Card" Operator This example shows a Data Filter definition that uses the "Wild Card" operator. Assume the Data Filter Format is defined as shown in Figure 6.9 below. |08:16|075|B.JOHNSON |IN | |00:55|00.00| |08:18|067|R.JONES |OUT|19495839514 |05:36|00.75| |08:20|013|J.SMITH |OUT|18008547226 |01:07|00.00| ----------------------------AAAAAAA----------------------Figure 6.
7. The Alarm Filter (Toll Fraud Detection) The Alarm Filter allows the PollCat III to monitor call records, and check for characteristics that may indicate Toll Fraud or other forms of phone abuse. When suspect calls are detected, PollCat III can then provide user notification by contacting your local PC, or calling your modem or pager. Up to three Pager I.D. numbers can be defined, allowing the user to link a specific alphanumeric pager to a specific type of suspect call.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.1.2. Defining the Alarm Filter Format Proper definition of the Alarm Filter Format tells PollCat III where to look, in order to determine if a call record should be counted as an Alarm Record. To define the Alarm Filter Format, proceed as follows. 1. Enter the Command Mode. Type ^B16 [Enter] to display the System Status Screen. Make certain the following options are set as described below.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) |08:15|OUT|040|01:15|8531212 |DDD|00.10| |08:17|OUT|007|00:30|411 |DDD|00.10| |08:21|IN |005|00:43| | | | ---------------------BBBB---------------------Figure 7.2: Sample Alarm Filter Format 5. To define the Alarm Filter Format, type ^B44 [Enter]. The system will emit a beep and a cursor will appear. a) Press the space bar or dash key to indicate a position you do not need to monitor.
PollCat III - Pollable Call Accounting Terminal, User's Guide 7.2. The Alarm Filter (Toll Fraud Detection) Alarm Clues PollCat III will accept approximately 20 Alarm Clues, depending on the length and complexity of clue definitions. The unit will accept more than 20 clues if definitions are relatively short and simple, or less than 20 clues when definitions are more complex. Clue definitions can be up to 232 characters in length.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.2.1. Alarm Clue Definition 1. Enter the Command Mode and invoke Command ^B81 using the following format: ^B81,clue[specifier]\count\parameters [Enter] Where: clue Clue Name (Up to 16 characters) [specifier] (Optional) specifies the Pager I.D. number(s) to be dialed when this clue triggers an alarm, and alphanumeric pager notification is selected.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) |08:15|IN |040|01:15| |DDD|00.10| |08:17|OUT|007|00:30|5551234 |DDD|00.10| |08:21|OUT|005|00:43|19495869950 |DDD|00.15| ---------------------AAAA---------------------Figure 7.3: Example Alarm Filter Format Example: Given the Alarm Filter Format in Figure 7.3, monitor all long distance calls. Generate an alarm when the clue counts 200 long distance calls.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.2.2. Enabling the Alarm Filter After Parameters have been defined, the Alarm Filter must be enabled in order to function. To enable the Alarm Filter, enter Command Mode and type ^B65,2 [Enter]. 7.2.3. Logical and Relational Operators Variables and operators are combined to form parameters. Variables are the uppercase letters A through Z defined in the Alarm Filter Format.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) Logical OR Conditions The OR operator (+) links parameters in a manner where any of two or more conditions must be true in order for the call to be counted as an Alarm Record. Example Assume the variable "A" represents the field for the number dialed, and "B" represents the field for the extension number.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) Example 1: To create an Alarm Clue named SUNDAY, that will generate an alarm when 100 calls are received or placed on Sunday, type the following: ^B81,SUNDAY\100\w=1 [Enter] Where: SUNDAY is the Clue Name. 100 is the Critical Count Level. w=1 instructs PollCat III to flag and count records for calls received or placed on Sunday (1 = Sunday).
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.2.5. Testing Alarm Clues It is often helpful to verify that Alarm Clues are properly defined. 1. Use a telephone connected to the PBX to place a test call that matches the characteristics of one of the Alarm Clues. This call should be detected by PollCat III. 2. From the Command Mode, type ^B00 [Enter] to move the memory partition. 3. Type ^B83 [Enter].
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) ^B85 Single Command Line Method: 1. To enable and configure the Daily Counter Reset Schedule using the Single Command Line Method, invoke Command ^B85 using the following format: ^B85,Y,HH:MM [Enter] Where HH:MM is the desired reset time in 24 hour clock format (Military Time). 2. To disable the Daily Counter Reset Schedule using the Single Command Line Method, type ^B85,N [Enter]. 7.3.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.3.2. Local Alarm (^B87,1) When Local Alarm is selected, the Alarm Message will be sent to a local PC. Providing your communications program is active, the Alarm Message, clue name, and count will be sent to the PC connected to the Computer Port. In Local Alarm mode, the ALM LED and Alarm Port are enabled.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.3.4. Pager (Alpha) (^B87,3) When Pager (Alpha) is selected, the Alarm Message is sent via modem to an alphanumeric pager. The ALM LED and Alarm Port are enabled. To use this mode, your system must include the following: · An outside phone line connected to PollCat III's Modem Port. · An alphanumeric pager. · A pager service that supports TAP (Telocator Alphanumeric Protocol).
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.3.5. Report (^B87,4) When the Report Mode is selected, PollCat III will call your remote PC via modem when a Toll Fraud Alarm is generated. If a Report Command String has been defined (Command ^B04), the command string will be automatically executed, without the need to enter a password.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.3.6. Pager (Numeric) (^B87,5) The Pager (Numeric) Mode allows PollCat III to send the Alarm Message to a standard numeric pager rather than an alphanumeric pager. The ALM LED and Alarm Port are enabled. To use this mode, your system must include the following: · An outside phone line connected directly to PollCat III's Modem Port. · A Standard Numeric Pager.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.3.7. Switching Alarm Methods Providing your system includes all of the required components and you have installed the appropriate cables, you can easily switch from one notification method to another as the need arises. Note however, that only one alarm method may be selected at a time. 7.3.8.
PollCat III - Pollable Call Accounting Terminal, User's Guide 7.4. The Alarm Filter (Toll Fraud Detection) Responding to a Toll Fraud Alarm When you receive notification that an alarm has been occurred, you should then access the PollCat III in order to respond. At this point, you have several options: · Determine the reason for the Alarm Call using Command ^B18. · Review Alarm counter status using Command ^B83. · Turn off the ALM LED and/or Alarm Port using Command ^B88,1.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.4.2. Reviewing Alarm Clue Counter Status (^B83) When you receive a message indicating that an Alarm Clue has generated a Toll Fraud Alarm, you may wish to determine if other clue counters are near the critical point. 1. From the Command Mode, type ^B83 [Enter]. The system will display a listing of all Alarm Clues, along with their maximum (critical) counter value and current counter status. 2.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) 7.4.6. Resetting Alarm Clue Counters (^B86) Command ^B86 differs from Command ^B84 (Clear Alarm Condition) in that, ^B86 will completely clear the alarm condition. After Command ^B86 is invoked, the Alarm Message will read "NO_ALARM", and will not indicate the name of the clue that generated the alarm.
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection) Pass-Through Mode: 1. From PollCat III's Command Mode, Invoke Command ^B29 to access the PBX connected to PBX Port A or B. a) To access the PBX connected to PBX Port A, type ^B29,A [Enter]. The system will display the "PBX-A READY" message. b) To access the PBX connected to PBX Port B, type ^B29,B [Enter]. The system will display the "PBX-B READY" message.
8. Saving PollCat III Parameters After PollCat III has been configured, parameters can be saved to an ASCII text file using the File Mode in ProComm, or another communications program. Later, If the configuration is accidentally altered or deleted, the saved parameters can be uploaded to automatically reconfigure the unit without the need to manually enter each parameter. The ASCII file with the saved parameters can also be uploaded to other PollCat III units.
PollCat III - Pollable Call Accounting Terminal, User's Guide 8.1. Saving PollCat III Parameters ^B99 Command Options Command ^B99 can be invoked with a variety of different options. These options are designed to streamline the upload/download process by sending only specific parameters, and/or arranging data in a manner where several parameters are combined in a single, continuous line. Notes: • When parameters are saved to an ASCII file, the "^A" character is substituted for the "^B" character.
PollCat III - Pollable Call Accounting Terminal, User's Guide ^B99,7 "70" Series Command Parameters: Downloads parameters for Commands ^B70 (Callback Options), ^B71 (DLE Stuffing), ^B75 (SURE? Prompt), ^B77 (Modem Reset Message), and ^B79 (Define Password). ^B99,8 "80" Series Command Parameters: Downloads parameters for Commands ^B80 (Block Size), ^B85 (Counter Reset Schedule), and ^B87 (Alarm Notification).
PollCat III - Pollable Call Accounting Terminal, User's Guide 8.3. Saving PollCat III Parameters Configuring PollCat III with Saved Parameters Once PollCat III's defined parameters have been saved, the ASCII text file with the saved parameters can be uploaded to the PollCat III to reconfigure the unit without manually defining each parameter. 1. Enter PollCat III's Command Mode. 2. Configure your communications program to define as the "Pace Character".
9. Polling Accumulated Data The procedures in this section are used to retrieve the data that PollCat III has collected from your PBX. 9.1. The Data Release Mode Once PollCat III has collected a number of Data Records and Alarm Records, Command ^B01 is used to release data to the polling device. This is referred to as "Data Release Mode". CAUTION: If the Auto Delete Option (^B67,2) has been selected in the Binary Block Mode, data will be deleted from internal memory as soon as it is released.
PollCat III - Pollable Call Accounting Terminal, User's Guide Polling Accumulated Data 9.1.1. Data Release Command Options Command ^B01 offers several options which can be used to release specific types of data, or manage and control the data release procedure. When Command ^B01 is invoked with options, the following format is used: ^B01[,type][,source][@n][,n] [Enter] Where: ,type The ,type argument offers the following options: ,A Release Alarm Records only. ,D Release Data Records only.
PollCat III - Pollable Call Accounting Terminal, User's Guide Polling Accumulated Data 9.1.2. Other Polling Options 1. Banner Message: To send the Banner Message (defined under Command ^B04), type ^B03 [Enter]. 2. I.D./Alarm Message: To send the I.D./Alarm Message (defined under command ^B14), type ^B13 [Enter]. 3. Remaining Memory Space: To send a message that lists PollCat III's remaining memory, type ^B21 [Enter]. 4.
PollCat III - Pollable Call Accounting Terminal, User's Guide Polling Accumulated Data 9.2.1. Example 1: Polling Device Calls PollCat III Via Modem This method is often used when a Scheduled Callback is deemed impractical for a particular application. Note: In order for the polling device to be able to contact PollCat III via modem, Set-Up Switch 6 must be set in the DOWN position. 1. Enter the Command Mode: Call the PollCat III.
PollCat III - Pollable Call Accounting Terminal, User's Guide Polling Accumulated Data 9.2.2. Example 2: PollCat III Calls Polling Device Via Modem This method is used when one of the automated Callback features has been triggered. PollCat III will call the polling device when an 80% Full Callback, Scheduled Callback, or Immediate Callback is generated. In addition, the unit may also call the polling device to provide notification of a No-Data Alarm or Toll Fraud Alarm.
PollCat III - Pollable Call Accounting Terminal, User's Guide Polling Accumulated Data 6. Issue Command ^B25 to clear all records up to the current memory partition. Note that Command ^B25 offers the option to clear all records or blocks (^B25), clear only Data Records or blocks (^B25,D), or clear only Alarm Records or blocks (^B25,A). a) If the "SURE (Y,N)?" option is disabled (^B75,1), PollCat III's stored data will be erased immediately.
PollCat III - Pollable Call Accounting Terminal, User's Guide Polling Accumulated Data 3. Invoke Command ^B01 with the appropriate Data Release Options to retrieve the desired data. When all requested data has been released, PollCat III will send the "END DATA" message, exit Data Release Mode, and return to Command Mode.
PollCat III - Pollable Call Accounting Terminal, User's Guide Polling Accumulated Data 9.2.4. Example 4: XMODEM Polling This example illustrates the procedure for polling the unit using ProComm Plus, version 2.01, running under MSDOS. Although this example shows the procedure for a local PC, connected via cable directly to PollCat III's Computer Port, the same procedure would also be used when polling the unit from a remote PC via modem. 1. Enter PollCat III's Command Mode. 2.
10. Command Reference Guide 10.1. Access to Command Mode PollCat III's Command Mode can be accessed by either a local PC connected directly to the Computer Port, or by a remote PC that communicates with the PollCat III via modem. 1. Remote Access: If your polling device communicates with the PollCat III via modem, start your communications program and dial the PollCat III. The unit will respond with the "PollCat III" prompt about two seconds after the carrier is detected.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide 10.2. Command Syntax Most commands conform to the following conventions: · All commands normally begin with the ASCII "Control B" character (written as ^B throughout this manual). · The ASCII "Control A" character (^A) can be used in place of ^B. Commands will function the same, except the command will not be echoed back to the polling device, regardless of the status of Command ^B68 (Select Duplex Mode).
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^ B01 Data Release Mode Releases Data Records and Alarm Records that PollCat III has collected from the PBX. This command will accept a number of optional arguments as described below. Notes: • When call data is released in groups of "n" records or blocks (e.g. ^B01,30), Command ^B02 is used to display the next group of "n" records or blocks. • To exit Data Release Mode and return to Command Mode, type ^B30 [Enter].
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B02 Send Next Group of Records In Data Release Mode, this command is used to send the next group of call records. When Command ^B01,n is invoked, PollCat III will release a group of "n" records or blocks and then pause. To display the next group, type ^B02 [Enter]. Command ^B02 is only valid in Data Release Mode and cannot be used in a command string.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B04 Define Banner Message / Command String (Cont.) Report Mode Command String: This command string will be executed when Report Mode is active (^B87,4), and a Toll Fraud Alarm is generated. The following format is used: ^B04,!command_string [Enter] An exclamation point (rather than an asterisk or ^B) is used to denote a Report Mode Command String. Each command is separated by a backslash as shown in the example below.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B11 Set Real Time Clock / Calendar Sets PollCat III's Real Time clock and calendar. Command ^B11 uses the following format. ^B11,hh:mm,d,MM\DD\YY [Enter] Where: hh:mm d MM\DD\YY is the hour (00 - 23) and minute (00 - 59) Day of the week (1 = Sun., 2 = Mon., 3 = Tue., 4 = Wed., 5 = Thur., 6 = Fri., 7 = Sat.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B14 Define Callback Parameters Defines the parameters that are used when a callback is initiated. These parameters include the Callback Number, Alarm Number, and other options. Callback Parameters can either be defined by a menu driven routine, or entered in a single ^B14 command line.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B14 Single Line Parameter Entry: To define all Callback Parameters with a single ^B14 command line, use the following format.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B15 Define No-Data Alarm Parameters Enables and configures the No-Data Alarm. When enabled, PollCat III will generate an alarm if no data is received for a user defined period of time. In the default state, the No-Data Alarm is disabled. No-Data Alarm Parameters can either be defined by a menu driven routine, or entered in a single command line. ^B15 Menu Driven Parameter Entry: Type ^B15 [Enter].
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide PollCat III VERSION 2.05 #05 #14 #14 #14 #14 #14 #14 #14 #14 #15 #52 #53 #54 #55 #56 #57 #58 #59 #62 #63 #64 ^J #65 555-9999 555-8888 #1-5551111 #2-5552222 ACME Inc.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B19 Display Schedule Displays the current Callback Schedule (defined using Command ^B12). Type ^B19 [Enter]. ^B20 Display Number of Stored Data Records or Blocks Displays the number of records (ASCII Record Mode) or blocks (Binary Block Mode) stored in the current memory partition. Command Options: ^B20 Display the total count of both Data and Alarm Records or blocks in the current memory partition.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B25 Clear Memory to Partition Clears all call records in the current memory partition. Records received while Command ^B25 is in progress are stored on the other side of the partition, and will not be effected. CAUTION: Command ^B25 will erase all records in the current memory partition, regardless of whether the records have been read. Make certain you have retrieved all desired data before issuing this command.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B29 Enter Pass-Through Mode Allows direct communication with the PBX. In Pass-Through Mode, data can be received directly from the PBX in order to check for correct reception. Commands can also be sent directly to the PBX. While Pass-Through Mode is active, additional call records will not be stored.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^ B38 Re-Read Memory Test Pattern Re-reads the test pattern that was loaded and read with Command ^B37. While the test pattern is being read, additional call data will not be stored. Note that Command ^B37 must be invoked to load the test pattern before Command ^B38 can be used to re-read the test pattern. Type ^B38 [Enter].
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^ B42 Define Data Filter Parameters This command is used to define the Data Filter Parameters as described in Section 6. Notes: • If the Data Filter Parameters have already been defined, any additional applications of Command ^B42 may change the existing definition. • If Command ^B42 is invoked without specifying parameters (e.g. ^B42 [Enter]), previously defined parameters will be erased.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^ B52 Hold "End Data" Message Instructs PollCat III to hold the "END DATA" message normally sent at the end of Data Release Mode. When this option is enabled, and Command ^B01,n is invoked (release data in groups of "n"), the "END DATA" message will be held until a ^B02 is received from the polling device.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^ B55 Strip Non-Printable Codes Conserves memory and cuts polling time by omitting non-printable characters such as NULS, DELS, and etc.. When enabled, PollCat III will remove most non-printable characters except , , and the selected EOR character.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^ B60 Define Computer/Modem Port Communication Parameters Selects communication parameters for both the Computer Port and Modem Port. Notes: • This command is included to maintain compatibility with PollCat II. If PollCat II compatibility is not an issue, use Command ^B90 to set Modem Port Parameters, and Command ^B91 to set Computer Port Parameters.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^ B62 Select Output Format Selects one of the four output formats described below. ASCII Record Mode (^B62,1) PollCat III will release one record, all records or a user specified number of records, depending upon the implementation of Command ^B01. Each record consists of a line of ASCII text, terminated by the End-of-Record character. Records can include a Line I.D.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^ B64 Enable/Disable Wrap Around Mode When PollCat III's internal memory is full, the wrap around mode allows new data to be written over older data. This allows PollCat III to continually recycle its memory. While Command Mode is active, new data will not overwrite older data in the current memory partition. Any new data will be stored on the other side of the partition.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^ B68 Select Duplex Mode (Command Echo) Selects either Half Duplex (no echo) or Full Duplex (echo). Full Duplex mode will echo each keystroke to your display monitor. A half duplex (no echo) situation can also be created by invoking any command with the "^A" character substituted for the "^B" character.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B70 Select Callback Options Selects one of three available Callback options discussed below. To clear any Callback option, type ^B70 [Enter]. Immediate Callback (^B70,I) The unit will dial the Callback Number (defined at the ^B14 “CALLBACK#?” prompt), approximately five seconds after a disconnect or loss of carrier.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B73 Send Binary Information Block (Binary Block Mode Only) Sends a binary format information block to a polling device configured to receive Binary Block data.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B79 Define/Display Command Mode Password Defines and/or displays the Command Mode password. The default password is "SMDR". To re-define the password, use the following format: ^B79,password [Enter] Where password is the desired password (up to 12 characters). The password feature is casesensitive. To display the Command Mode password, type ^B79 [Enter]. CAUTION: Remember your password.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B81 Define Alarm Clue Defines the Alarm Clues that are used to detect Toll Fraud. Please refer to Section 7 for more information. Command ^B81 uses the following format: ^B81,clue[specifier]\count\parameters [Enter] Where: clue is the Alarm Clue Name (up to 8 characters). [specifier] (Optional) selects the Pager I.D. number(s) used for this clue when Pager (Alpha) (^B87,3) is selected.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B84 Clear Alarm Condition Clears the Alarm Condition and cancels pending redials, without resetting the Alarm Clue Counters or turning off the ALM LED. After Command ^B84 clears the Alarm Condition, the Alarm Message will still include the clue name that generated the alarm. When this command is invoked, PollCat III will start a delay timer. This prevents the unit from sending another alarm for five minutes.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B86 Reset Alarm Clue Counters Resets the counters for Alarm Clues as described below. Command ^B86 will completely clear the alarm condition, Alarm Message, and the 5 minute delay timer. This allows additional alarms to be generated immediately. Command Options: ^B86 Clear Alarm Condition, Leave Counters Intact. ^B86,clue Clear Alarm Condition, Re-Set Counter for clue only.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B90 Define Modem Port Communication Parameters Defines the baud rate, parity, data bits, and stop bits for the Modem Port. Command ^B90 uses the following format: ^B90,baudrate,parity,databits,stopbits [Enter] Where: baudrate Can be 300, 600, 1200, 2400, 4800, 9600, 19200, 38400, or 57600. Only the first two characters must be specified.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B91 Define Computer Port Communication Parameters Defines the baud rate, parity, data bits, and stop bits for the Computer Port. Command ^B91 uses the following format: ^B91,baudrate,parity,databits,stopbits [Enter] Where: baudrate Can be 300, 600, 1200, 2400, 4800, 9600, 19200, or 38400. Only the first two characters must be specified.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B93 Define PBX Port B Communication Parameters Defines the baud rate, parity, data bits, and stop bits for PBX Port B. Command ^B93 uses the following format: ^B93,baudrate,parity,databits,stopbits [Enter] Where: baudrate Can be 300, 600, 1200, 2400, 4800, 9600, 19200, or 38400. Only the first two characters must be specified.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B95 Display EPROM Version Displays the version number of the PollCat III EPROM. Type ^B95 [Enter]. PollCat III will respond with a message similar to the example below. PollCat III, Version 2.0 ^B99 Save Parameter Settings Copies PollCat III parameter settings to an ASCII text file.
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B99,6 "60" Series Command Parameters: Commands ^B62 (Output Format), ^B63 (CRC Option), ^B64 (Wrap Around Mode), ^B65 (Enable Alarm Filter), ^B66 (Time/Date Stamp), ^B67 (Auto Delete Option), ^B68 (Duplex Mode), and ^B69 (Enable Auto Execute Option).
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B99,6 "60" Series Command Parameters: Commands ^B62 (Output Format), ^B63 (CRC Option), ^B64 (Wrap Around Mode), ^B65 (Enable Alarm Filter), ^B66 (Time/Date Stamp), ^B67 (Auto Delete Option), ^B68 (Duplex Mode), and ^B69 (Enable Auto Execute Option).
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Reference Guide ^B99,6 "60" Series Command Parameters: Commands ^B62 (Output Format), ^B63 (CRC Option), ^B64 (Wrap Around Mode), ^B65 (Enable Alarm Filter), ^B66 (Time/Date Stamp), ^B67 (Auto Delete Option), ^B68 (Duplex Mode), and ^B69 (Enable Auto Execute Option).
A. Advanced Format and Clue Definition This appendix provides examples of relatively complex Alarm Filter Formats and Alarm Clues. A.1. Alarm Filter Format Definition The Alarm Filter Format describes the position of each field in the call record and assigns a variable to that field. This gives PollCat III an impressive degree of flexibility, by allowing the unit to adapt to any possible call record format.
PollCat III - Pollable Call Accounting Terminal, User's Guide A.2. Appendices Alarm Clue Definition This section contains examples of relatively complex Alarm Clues that simultaneously monitor several fields of each call record. In order to detect the precise characteristics of a specific type of call, it is usually necessary to cross reference several fields of the call record.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices A.2.1.1. Repeated Attempts to Access Voice Mail This Alarm Clue counts short calls to voice mail. This type of call could indicate that a Toll Fraud hacker is dialing into your voice mail and randomly trying access codes in an attempt to find an outside line. The clue will be named "VMAIL" and the critical counter value will be set at 50 calls.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices A.2.1.2. After Hours Long Distance Calls. This clue counts long distance calls placed after 6:00 pm or before 7:00 am. This type of call could indicate that a hacker has obtained an access code for an outside line and is using the line to dial long distance numbers after work hours. The clue will be named "LD_NITE" and the critical counter value will be set at 20 calls. Format: |21:18|067|R.JONES |OUT|12145555555 |19:36|03.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices A.2.1.3. Lengthy International Calls This type of call could indicate that a hacker has obtained an access code for your outside line and is using the line to place lengthy international calls. This clue requires that you are familiar with the average duration for international calls placed in the course of a normal day.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices A.2.1.4. Unusual International Calls This Alarm Clue counts calls to countries where your company doesn't normally conduct business. This type of call could indicate that a hacker has obtained an access code for an outside line and is using the line to call other countries. This type of call is fairly easy to detect if you can pinpoint countries where your company doesn't normally conduct business.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices A.2.1.5. Calls to Your Competitors Calls to competitors could be completely innocent and explainable, but on the other hand, could also indicate questionable phone activity. This example assumes your competitor is named Acme Inc., and their phone number is 555-5555. The clue will be named "ACME_INC" and the critical counter value will be set at 1 call. Format: |12:15|062|A.QUISLING |OUT|5555555 |03:15|00.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices A.2.1.7. Calls From a Particular Extension This type of clue could have a variety of different applications, including the following: · Counting calls placed by an individual salesperson in order to determine productivity. · Counting calls placed at a publicly accessible extension such as a phone in the lobby or lunchroom. · Counting calls made from an extension where you don't expect to see call activity, such as an empty office.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices A.2.1.8. The "Contains String" Operator ($) This Alarm Clue provides an example of how the "Contains String" operator ($) can be used to search an entire field for a specific text string, without regard for the string's position within the field. This is useful in cases where the call record includes a field with right justified numbers (e.g. the number dialed).
PollCat III - Pollable Call Accounting Terminal, User's Guide A.3. Appendices Clue Definition Logic To effectively detect Toll Fraud, Alarm Clues must produce an exact count of calls that match the characteristics of a suspect phone call. Careful planning will allow you to create clues that count suspect calls, and ignore the calls you don’t need. A.3.1.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices A.3.2.1. Limit the Scope of Comparisons When comparative operators are used, values can be defined as a range between two numbers, rather than a one ended range. In other words, if a "Greater Than" operator is used, it can be matched with a "Less Than" operator in order to limit the scope of the comparison. Example: Define a clue that counts calls placed after 5:00 pm (17:00).
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices A.3.3. Exact Match with PBX Call Record Format Both the Alarm Filter Format and the Alarm Clue definition must exactly match the data storage format used by the PBX. When your PBX stores data items such as the number dialed or time values, the punctuation and exact characters used will differ from the formats shown in the examples.
B. Cable Installation The installation pictured in Figure B.1 shows a PollCat III system that can allow either local and remote access to the Command Mode. Please note that if you do not intend to use all of the components listed in the figure below (e.g. the Local PC), simply omit the component and its corresponding cable. Figure B.
C. C.1. Description of System Interfaces PBX INPUT Ports A and B (DB9 Male) Pin Signal 1 Not Connected 2 Receive Data (In) 3 Transmit Data (Out) 4 Data Terminal Ready (Out) 5 Signal Ground 6 Not Connected 7 Not Connected 8 Clear to Send (In) 9 Not Connected Figure C.
PollCat III - Pollable Call Accounting Terminal, User's Guide C.2. Appendices Computer Port (DB-25 Female DCE) Pin Signal 2 Receive Data (In) 3 Transmit Data (Out) 5 Clear to Send (Out) 6 Held + (Out) 7 Signal Ground 20 Data Terminal Ready (In) C.2.1. PollCat III Computer Port to 25-Pin PC Figure C.2: Computer Port to 25 Pin PC C.2.2. PollCat III Computer Port to 9-Pin PC Figure C.
PollCat III - Pollable Call Accounting Terminal, User's Guide C.3. Appendices Alarm Port The Alarm Port located on the unit’s back panel is designed for connection to a user-supplied alarm device. When a Toll Fraud alarm is generated, the PollCat III will activate the Alarm Port. Figure C.4 and the table below describe the Alarm Port interface. Pin Signal 1 Do Not Connect 2 Not Connected 3 Signal Ground 4 Signal Ground 5 Do Not Connect 6 - Alarm Signal (open collector output) Figure C.
D. PollCat II Compatibility This section discusses issues that should be considered when using PollCat III with polling and/or call accounting software originally created for use with the PollCat II. Although PollCat III's data storage and retrieval related features are identical to those found in the PollCat II, other features not related to storage and retrieval have changed. This list summarizes those features. Note: This section does not discuss all of the new features incorporated in the PollCat III.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices 2. Modem and AUX/Computer Ports (Output): The AUX Port is now called the "Computer Port". a) Communication Parameters: To maintain compatibility with PollCat II, Command ^B60 (Computer/Modem Port Communication Parameters) is still supported. Note that Command ^B60 will set the same parameters for both the Modem Port and Computer Port.
PollCat III - Pollable Call Accounting Terminal, User's Guide D.4. Appendices Connection 1. PollCat III Prompt: When PollCat III is contacted via modem, the unit will now wait two seconds after detecting the modem carrier (DCD) before displaying the PollCat III prompt. 2. Password Entry: The password entry routine has been modified to allow only 10 attempts to enter the correct password. If the correct password is not entered within 10 attempts, PollCat III will disconnect. D.5.
E. LED Indicators The LED indicators on the PollCat III front panel can be used to determine instrument status as indicated in the table below.
F. Specifications Storage Capacity: Based on AT&T, 80 character format, using dual compression. Call record capacity may vary with other PBX Formats. Memory Size Approximate Call Record Capacity 256K 10,000 512K 20,000 1M 40,000 4M 160,000 8M 320,000 Memory: CMOS static RAM, Battery Backed. Battery: Lithium cartridge, 90 day power-off life, field replaceable. Coding: 7/8 data bits, even/odd/no parity bit, 1,2 stop bits. PBX Baud Rates: 38400, 19200, 9600, 4800, 2400, 1200, 600, 300.
G. Customer Service Customer Service hours are from 8:00 am to 5:00 pm, Pacific Standard Time, Monday through Friday. When calling, please be prepared to give the name, model, and serial number of the unit, as well as a description of the problem. If the unit should need to be returned for factory repair, it must be accompanied by a Return Authorization Number issued by WTI Customer Service.
H. FCC Statement WARNING: This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio and television reception. It has been tested and found to comply with the limits for a Class A computing device in accordance with specifications in Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment.
I. Command and Response Message Summary Cmd. ^B00 ^B01 ^B02 ^B03 ^B04 ^B05 ^B06 ^B09 ^B11 ^B12 ^B13 ^B14 ^B15 ^B16 ^B17 ^B18 ^B19 ^B20 Description / Options Move Memory Partition Enter Data Release Mode ^B01[,type][,source][@n][,n] Where: [,type] The [,type] argument offers the following options: ,A Release Alarm Records only. ,D Release Data Records only. ,clue Release Alarm Records for "clue" only.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices Cmd.
PollCat III - Pollable Call Accounting Terminal, User's Guide Cmd.
PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices Cmd.
PollCat III - Pollable Call Accounting Terminal, User's Guide Cmd.
PollCat III - Pollable Call Accounting Terminal, User's Guide I.1. Appendices Response Message Summary Message Description 80% FULL System response to ^B18, Display Reason for Callback. Indicates that system has called back in response to the ^B70,% command and PollCat III's memory is at least 80 percent full. ALARM RECORD RECEIVED System response to ^B18, Display Reason for Callback. Indicates a Toll Fraud Alarm has occurred. COMPLETE Command has been successfully processed.
Index # 80% Full Callback . . . . . . . . 4-11, 4-15, 7-17, 10-22 80% Full Message . . . . . . . . . . . . . . . . . . Apx-29 900 Numbers . . . . . . . . . . . . . . . . . . . . . Apx-7 A AC Switch . . . . . . . . . . . . . . . . . . . . . . 2-2, 3-5 Alarm Clue Counters . . . . . . . . . . . . . . 7-4 to 7-19 Daily Reset Timer . . . . . . . . . . . . . . . . . . 7-10 Reset . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19 Review Status . . . . . . . . . . . . . . . . . . . . . 7-18 Alarm Clues . . .
PollCat III - Pollable Call Accounting Terminal, User's Guide Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command ^
PollCat III - Pollable Call Accounting Terminal, User's Guide Index D I Daily Reset Timer Alarm Clues . . . . . . . . . . . . . . . . . . . . . . 7-10 Data Filter . . . . . . . . . . . . . . . . . . . . 6-1 to 6-12 AND Conditions . . . . . . . . . . . . . . . . . . . . 6-6 Enable . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 Examples . . . . . . . . . . . . . . . . . . . . . . . . 6-8 Not Operator . . . . . . . . . . . . . . . . . . . . . 6-12 Operators . . . . . . . . . . . . . . . . . . . .
PollCat III - Pollable Call Accounting Terminal, User's Guide Index P S Pager I.D. Numbers . . . . . . . . . . . . . . . . . . . . . 4-12 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Pager (Alpha) . . . . . . . . . . . . . . . . . . . . . . 7-13 Pager (Numeric) . . . . . . . . . . . . . . . . 7-15 to 7-16 Parameters Save . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Pass-Through Mode . . . . . . . . . . . . . . 7-19, 10-13 Exit . . . . . . . . . . . . . . . . . . . . . . .
