Administrative Guide Version 4.X and 5.X Copyright © 1997-2011 by Impact Technologies, Inc. All rights reserved.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E TRAFFIC ANALYST ADMINISTRATORS GUIDE Copyright © 1997-2011 by Impact Technologies, Inc. All rights reserved. Information in this document is subject to change without notice. No part of this document may be photocopied, reproduced, or translated by any means without the prior written consent of Impact Technologies, Inc. Impact Technologies, Inc.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E TABLE OF CONTENTS ADMINISTRATIVE GUIDE ............................................................................................ 1 Overview ...................................................................................................................................................... 8 1 SETTING UP TRAFFIC ANALYST SYSTEM OPTIONS.......................................... 9 1.1 Starting Traffic Analyst (Initial Setup)...................
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.6.1 HiPath 3000 Gateways.........................................................................................................................50 2.1.6.2 HiPath 4000 Gateways (IPDA options) ...............................................................................................52 2.1.7 Trunk Group Analysis ............................................................................................................... 53 2.1.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.3.2 3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 3.3.8 Call Detail Reports .................................................................................................................... 85 E-mail Signature........................................................................................................................ 86 Run Now ........................................................................................................................
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 5.1 Creating Network Reports........................................................................................................... 114 5.2 Performance Reports................................................................................................................... 115 5.2.1 Trunk Groups .......................................................................................................................... 115 5.2.1.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 8.1 Reports .......................................................................................................................................... 140 8.1.1 Network ................................................................................................................................... 140 8.1.2 Switch/System.........................................................................................................................
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Overview Welcome to Traffic Analyst from Impact Technologies! Traffic Analyst should be installed and the switches prepared for polling. If not, go through the Traffic Analyst Install Guide first. This guide contains the following sections: Section 1: Setting Up Traffic Analyst System Options discusses initial startup and options that appear on the System Menu.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 1 Setting Up Traffic Analyst System Options This section discusses initial startup and options that appear on the System Menu. 1.1 Starting Traffic Analyst (Initial Setup) To start Traffic Analyst, click Start =>Programs=>Traffic Analyst=>Traffic Analyst. 1.2 E-mail Settings When starting Traffic Analyst for the first time, an initial splash screen displays, followed by an e-mail settings option window.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Select the type of e-mail to use – None, Extended MAPI, or SMTP. • If None is chosen, you can enable e-mail later by going to E-mail Settings from the System Menu in Traffic Analyst. • If Extended MAPI is chosen, you are finished. You can send a test e-mail with the Test section. You will be asked to choose an e-mail profile. To log off or on to e-mail, choose the e-mail item from the File Menu in Traffic Analyst.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 1.4 License The appearance of the License screen may differ slightly, depending upon the type of software license purchased. Traffic Analyst is licensed for a number of clients (called users), and then it is licensed for a number of sites (switches) or a number of study days. Click the Users radio button and enter the license key provided by Impact Technologies in the License Key field, and press Apply.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 1.5 Backup Schedule the backups using this screen The Static section of this window defines the type of data to back up. Database backs up the Traffic Analyst database. The backup is performed live, meaning the database is not disabled when the backup occurs. Com Audit Files can also be backed up. These files are the most recent data files polled from your switch or buffer box. Typically both the Database and Com Audit Files are backed up.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E The last setting defines an alarm that can be generated if the available disk space on the Traffic Analyst server dips below the setting. Backups MUST be run on a regular basis to ensure database integrity. Failure to do so may cause the excessive hard disk space to be used. Use the Backup Now button to schedule a backup to start immediately. Note that this does not save any other changes made to the form. 1.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2 Defining and Polling Switches This section discusses the options used to create switches and set up their polling schedules. 2.1 New Switch Setup Before creating your new switch a User Account needs to be created. To do this first go to the Systems pull down Menu and select 2.1.1 User Accounts This option defines accounts and allows Web Admin users to be set up for new accounts.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.2 Creating a Switch To create a new switch, click on the File => New => Switch. The first screen of the Switch Properties wizard is now displayed. NOTE: This screen may vary slightly depending on the PBX selected. Also, it is pertinent to select the right switch release because communication types vary. For example, if your switch is a Siemens HiPath 4000 Version 4 that uses SSH, you will need to select Version 4.4 for the release.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Enter a Name that identifies the switch. The ID is automatically populated with the next available switch reference number. (This ID can be changed to any unique three-character ID that will be used to help identify reports that are saved for this switch. Reports that are saved to a file will have a name that ends in this three-character ID.) Select the settings that apply to the switch to be polled.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Nortel Rlogin Communication Screen Nortel FTP Communication Screen Nortel Lantronix Communication Screen Nortel Buffer Box Communication Screen Siemens HiPath 3000 TCP/IP Communication Screen Siemens HiPath 3000 Data Directory Communication Screen Siemens HiPath 4000 TCP/IP Communication Screen Siemens HiPath 4000 Data Directory Communication Screen Siemens OpenScape Voice TCP/IP Communication Screen Siemens OpenScape Voice Data Directory Communic
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Select Baud Rate, Data Bits & Parity that match the port of the switch. Phone Number is used if polling via modem. Enter the phone number of the switch to be dialed. If using a security device that requires a security string, enter it after the phone number, separating the phone number and the string by pauses (represented by commas).
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Failure Retry is the number of times Traffic Analyst should retry a polling connection, in the event that the first attempt fails. Retries occur after failures due to a busy signal, ring no answer, excessive line noise, dropped connection, or some timeout conditions (when the switch does not respond).
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.3.2 Siemens Hicom 300 (release 6.6 only) TCP/IP Communications Select TCP/IP radio button under Communicate Via. Choose either Host or IP Address and enter the information in the corresponding field. Host is usually a name where IP Address is a string of numbers. FTP File Transfer should be checked if retrieving data from the switches FTP directory. User Name is the Username to be used to access the switch.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Select Host or IP Address to direct Traffic Analyst to the buffer box. Host is usually a machine name. Enter the User Name and Password that gives Traffic Analyst access to the buffer box. Consult your buffer box instructions for this information. Enter the Data File Name so that Traffic Analyst retrieves the CDR file it needs from the buffer box. VPN Setup is used to set up a VPN connection.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Rlogin Username is the Username that will allow access to the Rlogin port. For Call Detail data collection only: Check the Collect CDR Data checkbox if you have purchased the CDR module for Traffic Analyst. This enables you to set up Traffic Analyst for Call Detail data collection. You will also need to set up a buffer box that will store Call Detail data from your switch. Traffic Analyst will retrieve the Call Detail data from the buffer box.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Get Data from Switch. Communicate Via TCP/IP. Choose either Host or IP Address and enter the information in the corresponding field. Host is usually a name where IP Address is a string of numbers. User Name is the Username to be used to access the switch. A default is provided. Password is the Password assigned to the Username above. The password to the default is provided. Session is FTP File Transfer.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.3.5 Nortel Lantronix Communications Get Data from Switch. Communicate Via TCP/IP. IP Address is the IP Address you assigned to the Lantronix device during the Lantronix setup process. User Name is the Username to be used to access the switch. The username MUST have appropriate permission to access the Load 2 (LD2) function on the switch. Password is the Password assigned to the Username above. Session is Lantronix UDS-10.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Select Host or IP Address to direct Traffic Analyst to the buffer box. Host is usually a machine name. Enter the User Name and Password that gives Traffic Analyst access to the buffer box. Consult your buffer box instructions for this information. If required, complete the File Name field. In most cases, however, the user can just leave the field name as “*”. VPN Setup is used to set up a VPN connection.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Serial Communication Select the Com Port Select Baud Rate, Data Bits & Parity that match the port of the switch. Enter the Phone Number of the switch to be dialed. Access String is used to send information once Traffic Analyst has made a successful connection to the switch. User Name is the Username to be used to access the switch. The username MUST have appropriate permission to access the Load 2 (LD2) function on the switch.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Source is the partition that Traffic Analyst will get the data from on the buffer box. This is only available on PollCat NetLink. For Call Detail data collection only: Check the Collect CDR Data checkbox if you have purchased the CDR module for Traffic Analyst. This enables you to set up Traffic Analyst for Call Detail data collection. You will also need to set up a buffer box that will store Call Detail data from your switch.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Choose either Host or IP Address and enter the information in the corresponding field. Host is usually a name where IP Address is a string of numbers. Enter Password for the Buffer Box. Source is the partition that Traffic Analyst will get the data from on the buffer box. This is only available on PollCat NetLink and PollCat NetLink Jr.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E IP Communications (Sentinel 2000 & 2000S) Select TCP/IP radio button under Communicate Via. Choose either Host or IP Address and enter the information in the corresponding field. Host is usually a name where IP Address is a string of numbers. Select to access the data on the Buffer Box using either Telnet or FTP File Transfer. Enter the User Name & Password for the Buffer Box.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E VPN Setup is used to set up a VPN connection. This type of connection may be necessary due to security restrictions. Polling is the next section. Data Directory Communications (Sentinel 2000 & 2000S) Select Data Directory radio button under Communicate Via. Enter the FTP Relative Directory Name of the Buffer Box. VPN Setup is used to set up a VPN connection. This type of connection may be necessary due to security restrictions.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.3.7 Siemens HiPath 3000 TCP/IP Communications Select TCP/IP radio button under Communicate Via. Choose either Host or IP Address of the switch, HiPath Manager or HiPath 5000 RSM and enter the information in the corresponding field. Host is usually a name where IP Address is a string of numbers. If the switch is sending the data to Traffic Analyst, the only field that needs to be completed is Host or IP Address.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.3.8 Siemens HiPath 3000 Data Directory Communications Select Data Directory radio button under Communicate Via. Browse to the Data Directory. This is the directory or folder where Traffic Analyst can find the data file. The directory can be any valid network directory using either a drive letter or a server name (ex. \\servername\directory).
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.3.9 Siemens HiPath 4000 TCP/IP Communications Select TCP/IP radio button under Communicate Via. Node ID identifies the node of the switch. This may be a single node number a set of 3 numbers displayed from the switch. If it is a single number, enter it as a single number. Traffic Analyst will enter the preceding zeros. If it is a set of 3 numbers, enter the numbers in the format of x.y.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Check Collect Processor Load to have processor load data collected. This data will show how busy the CPU is on the switch. Be aware that checking this option can add to the load of the switch processor, as this will produce many records to be generated. Relative FTP Directory. This is the directory or folder where Traffic Analyst can find the data file.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.3.10 Siemens HiPath 4000 Data Directory Communications Select Data Directory radio button under Communicate Via. Node ID identifies the node of the switch. This may be a single node number a set of 3 numbers displayed from the switch. If it is a single number, enter it as a single number. Traffic Analyst will enter the preceding zeros. If it is a set of 3 numbers, enter the numbers in the format of x.y.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.3.11 Siemens OpenScape Voice TCP/IP Communications Select TCP/IP radio button under Communicate Via. Node ID is the three digit number is set in the OpenScape Voice Configure CDR settings screen as the PISN ID. That same PISN ID must be entered as the node ID here. TCP/IP Section Choose either Host or IP Address.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Backup Host or Backup IP Address can be entered so in the event the .BF files are not written to the original directory they can be retrieved from this location. Admin Server enter the IP address to gather the trunks names and routing. Port 8768 must be open. This is also referred to as the OSV Admin IP address. Direct Switch Connection Host or IP Address. To gather the stations enter the CMP Assistant IP Address.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Data File Name is the File Name. This file name will always be *.BF. VPN Setup is used to set up a VPN connection. This type of connection may be necessary due to security restrictions. Polling is the next section. 2.1.3.13 Avaya Data Directory Communications The Data Directory radio button under Communicate Via is automatically selected. Enter the Data Directory. This is the directory or folder where Traffic Analyst can find the data file.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Check the Collect CDR Data checkbox if you have purchased the CDR module for Traffic Analyst. This enables you to set up Traffic Analyst for Call Detail data collection. You will also need to select whether the Source of the CDR Data will be Directory, Switch (SFTP) or FTP Server/Buffer Box (FTP). CDR Data File Name will always be “CDR*” unless manually changed in the switch.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Enter a User Name and Password that will allow Traffic Analyst to access the switch or administration system. You will need to enter the Administrator username and your password. SFTP Server data is retrieved directly from the switch FTP Server/Buffer Box data is transferred using File Transfer Protocol (FTP) Relative FTP Directory. This is the directory or folder where Traffic Analyst can find the data file.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E VPN Setup is used to set up a VPN connection. This type of connection may be necessary due to security restrictions. Polling is the next section.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.4 Polling Polling is the activity Traffic Analyst performs to retrieve the switch data. Traffic Analyst polls in one of two modes - periodic or continuous. This is an important setting, and one that cannot be changed after initial set-up because it affects the behavior of how data is stored and analyzed. 2.1.4.1 Periodic Studies Periodic studies are generally only used in special circumstances; for example, in a service center environment.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Siemens 9000 or 9751 (9005) Time of Day is when Traffic Analyst will poll the switch for collected data. The data collected will be for the previous day unless “Retrieve current day” checkbox is checked.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Siemens Hicom 300 or Avaya Time of Day is when Traffic Analyst will poll the switch for collected data. The data collected will be for the previous day.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Siemens HiPath 3000 or 4000, or OpenScape Voice Time of Day is when Traffic Analyst will poll and/or store the collected data for the switch. The data collected will be for the previous day. Polling and Alarm Interval lets you select the polling interval -- daily, hourly, half-hourly, or quarter-hourly. If you select hourly, half-hourly, or quarter-hourly processing, then specify the minutes after the hour that you wish the processing to occur.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Nortel Time of Day is when Traffic Analyst will poll and/or store the collected data for the switch. The data collected will be for the previous day. Polling and Alarm Interval lets you select the polling interval -- daily, hourly, or halfhourly. If you select hourly or half-hourly processing, then specify the minutes after the hour that you wish the processing to occur.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Cisco Time of Day is when Traffic Analyst will poll and/or store the collected data for the switch. The data collected will be for the previous day. Polling and Alarm Interval lets select the polling interval -- daily, hourly, half-hourly, or quarter-hourly. If you select hourly, half-hourly, or quarter-hourly processing, then specify the minutes after the hour that you wish the processing to occur.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.5 Trunk Groups The Trunk Groups screen defines the trunk groups accessed by Traffic Analyst. Options on this screen differ depending on the type of switch. 2.1.5.1 HiPath 3000 Trunk Groups This screen is where the Trunks & Trunk Groups are defined. Trunk Groups must be defined and Trunks assigned to the Trunk Groups before Traffic Analyst can store data. Trunk Group will show any Trunk Groups that have been defined.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.5.2 Siemens OpenScape Voice & Cisco Trunk Groups This is the Trunk Groups switch property screen for the Siemens OpenScape Voice and the Cisco Unified Communications Manager. The Group Name and the # Trunks fields are editable from this window. The Group Name column’s default display includes the host name or the IP address for each trunk group. This field may be edited for your convenience.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.6 Gateways The Gateways screen defines the gateways accessed by Traffic Analyst. A gateway converts TDM to IP communication. Options on this screen differ depending on the type of switch. 2.1.6.1 HiPath 3000 Gateways This screen is where the Gateway (HG 1500 card) is defined for the HiPath 3000. Gateway Name will show any Trunk Groups that have been defined. Add, Edit, or Remove the Trunk Group by selecting the corresponding button.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E In the bottom section, browse to the location of the Switch Configuration File. This file is created by the HiPath Manager and is an ascii.txt file format. It tells Traffic Analyst which phones are TDM or IP. Normally, you will only need to create this file once; thereafter, you will only create a new version of the file if your switch configuration changes. To create this file in your HiPath Manager software, select “Program options].
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.6.2 HiPath 4000 Gateways (IPDA options) This screen is where you define your IPDA settings. Enter a name in the Gateway Name field and an IPDA number in the IDPA Number field. The IPDA Number can be from 17 to 99. It should be the same as the shelf number used in your switch configuration for all devices configured on the IPDA.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Please note that for the purposes of estimating bandwidth used between the switch and an IPDA, we assume that all the calls between the IPDA and the switch or another IPDA are using the same network IP path. In some unusual cases when using Direct Media Connection (DMC) with IP devices, this may not be the case.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Grade of Service Target or GOS has one of two meanings based on the Engineering Model chosen. For Erlang B, Extended Erlang B, Poisson and Erlang-Engset, GOS is expressed as the decimal equivalent of percentage blocked. For example, if the goal is to block no more than 1% of calls, enter .010. For Erlang C and MMcK, GOS is more complex. It is 1 part of a 2-part equation.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Gateway allows the designation of different values to individual Gateways. If no gateway has been defined, the only option is Default Gateways. Engineering Model allows the designation of an Engineering Model for the selected Gateway. Choices are Erlang B, Extended Erlang B, Erlang-Engset, Poisson, Erlang C, or MMcK. Erlang B is recommended and the industry standard. See in-application Help for detailed description of these models.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.8.2 HiPath 4000 Gateway Analysis The Gateway Analysis screen for the HiPath 4000 IPDA is very similar to the HiPath 3000 Gateway Analysis screen. The HiPath 4000 version replaces the Internal/Conference Adjust field with a Compressed Calls percent field. It also adds a second VoIP call model field. The Compressed Call percentage field is the estimated number of calls using the compression model. These calls would use less bandwidth.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.9 Console Group Analysis (all except HiPath 3000, OpenScape Voice, Avaya and Cisco) This screen sets the default settings for Console Group Analysis. NOTE: These setting are industry standards and can be left at the default settings. They can be changed at any time and the data will be reanalyzed. Console Group allows the designation of different values to individual Console Groups.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E For Erlang C and MMcK, GOS is more complex. It is 1 part of a 2-part equation. For these formulas it represents a target percentage of calls delayed longer than the Answer Seconds Target. For example, for no more than 5% of your calls to be delayed beyond the target of 6 seconds, enter .05 for this GOS. % Retries (Extended Erlang B only) is the percentage of callers you expect to retry.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.11 CDR Call Costs (all switches with Call Accounting module) If licensed for CDR reports This screen allows for the entry of prefixes dialed and costs associated with those prefixes. Note: The values shown are the Default CDR Call Costs taken from the System=Default CDR Call Costs menu item – these defaults the user enters are picked up and displayed on the CDR Reports tab.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Define the billing increments that will be used to determine the increments used for billing purposes. The default is 60 seconds. If you entered six seconds, for example, then a call that lasted nine seconds would be billed for two increments. If a call is an outgoing call and does not match the prefix for 800, 900, Long Distance, or International types of calls then the call is considered a Local call.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.12 Scheduled Reports Setup This screen allows you to schedule reports as the switch is being setup. Note that this screen will only appear this way during initial switch definition. To schedule reports after switch creation, do so through the Reports menu. Choose Defaults, Copy From Another Switch, or None for a report type. If unsure of what reports will be needed, choose None. Output to choices are Default Printer, Display, E-mail, or File.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.1.13 Switch Access This screen allows you to assign the switch to an account and view and manage what users have access. Assigning a switch to an account allows users to view only those switches assigned to that account. Choose from the drop down menu a User Account for this switch. You can view Users with preset Access to Switch. These are users set up with System Administration access or as Web Account Administrators.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E For Nortel Network data, data collection methods vary. For Nortel CDR data, the capacity of the buffer box. For a Siemens HiPath 3000, only current data is available. If using RSM 5000, may contain multiple days of data. For a Siemens HiPath 4000 and OpenScape Voice, buffered data available in the switch. For Avaya Network data, all available data since the last poll will be retrieved.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Click on OK. If you are on the server's console, the poll and store will kick off immediately. If you are on a client PC, the poll may take a couple of minutes to start. When you poll and store, either through a Poll On Demand or a scheduled poll, Traffic Analyst must be up and running. The poll and store takes place on the server computer. 2.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.4 Status Log After examining the Pending Schedule tab, click on the Status Log tab, also located in the lower portion of the screen. This screen displays activities that are either in progress or are finished. By default, activities in progress are displayed at the top of the list. You can sort the list by clicking on the various column headings and then sort in either ascending or descending order based on the column information.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.4.1 Detail Message Information To see detailed information about any activity in progress or that is finished, double-click on it. This will bring up the Detail Message Information window: This Detailed Message Information window gives you the task-by-task progress of the overall activity from the perspective of Traffic Analyst. It tells you each step of what Traffic Analyst is trying to accomplish, and the result of that step. 2.4.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E In this window you can view the character-by-character interaction with the switch, both in real-time and after the poll. It is very useful for diagnosing problems. Note: On clients, the real-time updates are slightly delayed, as compared to the response on the server itself. Use the Communication Audit and the Detail Message Information windows to help you diagnose any problems with your polls. 2.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.6 Logoff/Logon Traffic Analyst 2.6.1 Logoff Traffic Analyst This option logs off the current user but keeps Traffic Analyst up and running. By doing this, you enable scheduled activities to run as planned but prevent unauthorized users from accessing anything in the Traffic Analyst product. All of the menu options will become disabled. 2.6.2 Logon Traffic Analyst The logon option is available when no user is currently logged on.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E To have the client connect directly to the server, turn off the network broadcast and specify a database server host name or IP Address. In the example below, a database server host name is supplied: In the next example, a database server IP Address is supplied: Click OK to save your selection, and Traffic will attempt the connection. An error will appear if there is a problem.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 2.8 What’s Next… There are a variety of tools and reports available, and special features like alarms and pools. These are briefly described in the next section, Using Traffic Analyst and in the help system within the product. Training and support are also available from Impact Technologies.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3 Using Traffic Analyst Before proceeding into this section, it is best if you have successfully polled data from at least one switch. By having data in the screens to look at, it is easier to understand their functionality. 3.1 System Menu The System Menu contains those options that define system wide settings. In a clientserver environment, these options only apply to the server.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.1.1 Users This option defines users (and their passwords) who can access Traffic Analyst. There are two applications within Traffic Analyst. There is the Windows-based admin portion that has been documented in this book up to this point, and there’s the web-based portion of Traffic Analyst that lets users create reports within their web browsers. Users can belong to a group which defines their level of privileges within Traffic Analyst.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Enter the Pager and E-mail information, and in the Alarms screen identify those alarms that should be sent to this user. Note that the e-mail definition within the pager grouping is for pagers that have e-mail capability. The e-mail address outside of the pager grouping is for a standard e-mail notification to a user's e-mail address.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.1.3 Ports Serial ports need to be setup on the Traffic Analyst server's PC so that Traffic Analyst can communicate with the switches. This step can be skipped if all of your switches will be communicating via TCP/IP (Hicom 300 v. 6.6, HiPath 3000, HiPath 4000, OpenScape Voice, Cisco & Nortel switches only). Go to the System Menu and select the Ports option. The following window displays: To define a serial port, do the following: Select Add.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Select Add in Modem Pools to create a new modem pool. Then select ports from the Available Ports list on the right. Select Add button between the Current Modem Pool and Available Ports list to add them to the modem pool. Select OK. 3.1.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Define the Prefixes associated with the Call Type listed. If more than one prefix is associated with a type of call, enter all prefixes separated with a comma. (You can assign prefixes for local and network calls to handle cases where the number called is passed to another switch or IPDA to make a specific call a local call instead of long distance. Defining prefixes allows you to treat these as exceptions to the long distance rules.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.2 Tools Menu This menu contains all of the options used to analyze data. It is here that you can see the results of your continuous or periodic studies and perform what-if analysis, as well as look at capacity and trending graphs. There is even an engineering calculator available. 3.2.1 Busy Hour Capacity - Analyze Tab The first option brings up the results of traffic studies in the Analyze tab.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E You can also select the group of interest. All of the trunk groups on your switch should be listed here, providing you have polled successfully. As soon as you select one, its default study results are brought to the screen. Experiment a bit with the settings in front of you. For example, select different engineering intervals, models, etc. and click Analyze to bring up that set of results.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E This is also useful when operating in continuous mode, because you can save projection studies used as the basis for provisioning without worrying they will eventually "roll out" of the database with the passage of time. Use the Load button on the Analyze tab to re-load the saved projections. 3.2.2 Busy Hour Capacity - Graph Tab Click on the Graph tab, and you see the results as selected on the Analyze tab in graph form.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.2.3 Busy Hour Capacity - Variations Tab The Busy Hour Capacity - Variations tab shows the relationship between grade of service and number of trunks or consoles. The results are based on the engineering interval selected in the Analyze tab.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.2.4 Advanced Capacity Analysis Next, drop down the Tool menu and select the Advanced Capacity Analysis option. The Advanced Capacity Analysis window is an innovation in traffic engineering. Rather than relying on a single data interval as the basis for provisioning, you can instantly see the effect of different numbers of trunks on calls blocked over a significant time span.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E After you make your What-If change, click OK and it will be reflected in the Capacity graph. 3.2.5 Trend Analysis The Trend Analysis option lets you look at how trunk and attendant console usage has risen or fallen over time (so initially, there may not be much data to graph). You select the type of group to view and the specific group to graph.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Select the Engineering Model you want to use in the calculations. Note that some of the fields are not active based on the engineering model or calculation option selected. Use the Calculation Option radio buttons to select the type of answer you want to calculate. Servers, in this case, is a generic term referring to either trunks of attendant consoles.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.3.1 Network and System Reports The report selector window lets you generate and schedule reports. You select the scope, which narrows the selection of reports based on time scope or subject matter. Once the scope is selected, pick the group(s) and report(s) to be generated. Depending on these selections, you select the study or time range to be included in the report.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.3.2 Call Detail Reports The Reports window lets you generate and schedule Call Detail reports. The fields on this window are filtering or sorting options to customize the data that appears in the report. You may select how you would like the report assembled in the Group By field. You then select the Sort By method and whether you would like the sorting to be Ascending or Descending.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E If you choose e-mail, you select the file formats and enter the e-mail addresses to receive the report. Separate e-mail addresses with a semi-colon (;). For information on changing the E-mail Signature, please see section 3.3.3. To generate the report immediately, click Run Now. Use the Schedule button to generate the report on a recurring. 3.3.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E You can schedule the report to occur on a specific date or dates or on one or more weekdays. You can also designate the month or months. For example, you can schedule the report for Tuesdays and Fridays in the months of January and April. Or you can schedule the activity for a specific day. Note that the Report Schedule tab on the main window shows any reports that have been created. See example below.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.3.6 Report Packs Report Packs provide a way of bundling a group of reports to be automatically generated at the same time. For switches polled in periodic mode, they can be generated automatically at the end of a study. They are assigned to switches in the Polling Tab of the Switch Properties screen. Otherwise, report packs can be selected inside of the Reports option.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E This screen sets up an overall filename format. This format will be used whenever a report is output to file. Build a filename format by using the codes available through the Insert Code button. These codes represent variables that are replaced with information when a report is output.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E There are a lot of reports in Traffic Analyst, so finding the right report to name is half the battle. The Switch Type and Show Only fields just above the grid can help you narrow the list. 3.3.8 Copy To The Copy To function provides a way to copy a report already created on one switch to another switch or switches. First select a report or a group of reports from the Report Schedule tab. Then go to the Copy To function from the Reports menu.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.4 File Menu Now, let’s return to the File Menu and wrap up those options that we have not yet touched on.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.4.1 Groups The Groups screen lets you view the current trunk groups and consoles for the selected switch. You can add a description (up to 60 characters) for the group. The description shows on some reports. Notice the Display column (the leftmost column in the grid). The checkbox here gives you a way of removing groups that you are not interested in from Traffic Analyst reports and screens.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.4.2 Pools A pool combines the results of multiple trunk groups and presents those results as if they were one functional group. A pool can include trunk groups from more than one switch. Note that for the HiPath 4000 switch, each route that has a unique set of trunks will have a trunk group pool created for it by Traffic Analyst.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E The field, "Inherit Study Properties From Switch" identifies a switch to act as the "parent" of the pool. The pool will inherit its default analysis properties from the defaults for this switch's default trunk groups. Also, when a switch selection is required before a trunk group or pool can be selected, you select this parent switch and the pool will be available for analysis. 3.4.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E To Enable a Traffic / System alarm highlight the Alarm name and click on the Enable button. Click on the check box to Enable and then click on OK To Edit the alarm this will allow you to select the user(s) to notify via email if the alarm is true. 3.4.3.1 Alarm Definition The Alarm Definition screen is dynamic and the fields displayed change based on the Alarm Type selected.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E If desired, select users to be notified via e-mail These are the different Alarm Types: 3.4.4 • License near Capacity – triggered license usage is greater than or equal to ‘X’. Recommend to enter 10%. This means you are getting close and should consider purchasing more licenses. • License Over Capacity – triggered license usage is has been exceeded. You need to purchase more license as soon as possible as data storage has stopped.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E By default, the Alarms screen shows all alarms that are defined. Use the Switch selection to filter the alarms so that only those alarms that are not enabled and those that are enabled for a specific switch appear in the grid. 3.4.4.1 Alarm Definition The Alarm Definition screen is dynamic and the fields displayed change based on the Alarm Type selected.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E To define an alarm, follow these steps: Select the Alarm Type from the drop-down list. Enter a Display Name for this alarm. This is the name that will display when this alarm occurs. It is also used when enabling the alarm. Select a severity level to display when the alarm condition occurs. Select an Account associated with this alarm. The Account designates which alarms and which switches each user has access to.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Note that you can define multiple alarms from the same type, each with different threshold conditions. This screen lets you define multiple alarms, one after the other, and all are saved with the final OK button or canceled with the final Cancel button. These are the different Alarm Types: JUNE 2011 • All Trunks Busy – triggered if all the trunks in the group are busy for X number of minutes (seconds or hours). The pager code is 33.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E • Over Utilized Peak Hour – triggered if the busy hour ordinal 1 for the day reaches X% of its utilization. The utilization is calculated by the peak usage divided by the capacity. The pager code is 33. • Seizure Too Long – (Siemens 9006 and HiPath 3000 only) triggered if any trunk in the trunk group experiences a seizure equal to X hours (seconds or minutes). The pager code is 33.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Use the Show Only field to filter the switches that are displayed in the list boxes. This makes it easier to enable alarms that are targeted for a specific switch. You can enable multiple alarms, one right after the other, and then save all of your changes by clicking OK (or cancel them all by clicking Cancel). 3.4.4.3 Alarms Tab on Main Window The Alarms tab on the main window shows any alarms that have been generated.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E You can sort the list by clicking on the various column headings and then sort in either ascending or descending order based on the column information. To return to the original display, sort on Date/Time in descending order. If you double click on any alarm, the alarms screen pops-up to allow you to edit the alarm definition or the list of switches that the alarm is enabled for. 3.4.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.4.6 Data Calendar This calendar on the File menu displays the types of data stored in the Traffic Analyst database.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Select a year, and select the group or all groups to view. Use the buttons to display any of the following data types.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E If more than one day failed to poll for a switch, you will only see the reason for the last failure. If you do not want the polls rescheduled, then make sure the checkbox for retry is disabled. Once you click OK, those that are enabled will be scheduled for polling. Click cancel to exit the screen without rescheduling any polls. 3.5 Right Mouse Menu If you right-click on a switch, a menu will appear.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.5.4 Poll On Demand This option, discussed earlier, is also available from a button on the Properties Polling Tab for a switch. Use this option to poll the switch on demand, outside of the normal polling schedule. The most common use of this option is to get the data for a date when the scheduled poll failed. It can also be used when first defining a switch to poll all data currently available.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E An end date cannot be changed to a date earlier than one that has already been polled and stored. But, you can shorten a study length, and you can end a study in progress by changing its end date to the date that was last successfully polled (usually yesterday's date). If you are creating a new study, it cannot overlap the date boundaries of any existing or pending studies, and it cannot butt up against the end date of an existing study.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E You will notice as you begin typing a switch name in the last row a new row will always be added to the grid. This will allow you to create more switches that are patterned after the switch you selected for copying. If you wish to delete a row in the grid you can press the delete key after selecting a cell in the row or you can blank the switch name. The study start date is copied from the source switch.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E Filter By Switch and Show Traffic Items are check boxes that are either on or off. The Filter By Switch check box, when enabled, causes the items listed in the report schedule, pending schedule, status log, and alarms tab to be filtered so that only those belonging to the selected switch appear. The Show Traffic Items check box, if enabled, means that general Traffic Analyst messages will appear in the Status Log.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.6.3 Refresh Settings The Refresh Settings option controls how frequently the main window screens are updated with new information. The default setting will refresh the main window screens every 5 seconds. You can adjust this automatic refresh to any value between 1 and 3600 seconds. If the refresh action is slowing your computer or you do not want it performed automatically, set the refresh settings to manual refresh.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E 3.7 Multiple Switch Operations The only option we have not discussed is the Switches tab on the main window. This screen exists so that you can perform multiple switch operations. For example, if you want to change the Special Days for all switches, you could select them all on this tab, bring up the File menu Special Days option and make the change. It would apply to all selected switches.
T R AF F I C AN AL Y S T AD M I N I S T R AT I V E G UI D E User Guide Version 5.X Copyright © 1997-2011 by Impact Technologies, Inc. All rights reserved.
T R AF F I C AN AL Y S T U S E R G UI D E 4 Using Traffic Analyst Traffic Analyst reports allow any user with Internet Explorer and access to the Traffic Analyst server to create reports. You can display, print, e-mail reports, and export reports to Microsoft Excel format. Note that you need to have e-mail enabled within Traffic Analyst to e-mail. For more on enabling e-mail, see The Traffic Analyst Administrative Guide. 4.
T R AF F I C AN AL Y S T U S E R S G U I D E 5 Network Traffic Analyst Network reports give you historical data, trends, and what-if analysis. There are three kinds of Network reports: • Performance • Usage Profile • Capacity Analysis Traffic Analyst also models call routing pools. Caller experience is based on all available trunks as defined by your call routing schemes. True grade of service can only be determined by an examination of their pooled results. 5.
T R AF F I C AN AL Y S T U S E R S G U I D E 5.2 Performance Reports There are three kinds of reports grouped under Performance Reports: • Trunk Groups, which report on call traffic on trunk groups and trunk group pools • Gateways, which report on IPDAs and HiPath 3000 Gateways • System, which reports on the frequency each switch feature was used and on administrative load. 5.2.
T R AF F I C AN AL Y S T U S E R S G U I D E 5.2.1.
T R AF F I C AN AL Y S T U S E R S G U I D E This report provides the following: • calls • usage • average call/seizure length • maximum channels seized for the IP channels. For IP channels, voice connections use one (1) IP channel. A DMC call will use one channel and a fraction of another channel. A TDM call will use only a single channel. 5.2.2.2 Siemens HiPath 3000 There are several Network Gateway reports available for the HiPath 3000.
T R AF F I C AN AL Y S T U S E R S G U I D E IP Activity This report provides additional detail not available in the Gateway Activity Summary report. It breaks out the usage and average call length for each call type carried over IP resources – IP into node and IP out of node. 5.2.3 System Depending on the type of switch you have (Nortel versus Siemens, for example), the standard system reports are available via Traffic Analyst reports. These reports look at feature utilization and processor load. 5.2.
T R AF F I C AN AL Y S T U S E R S G U I D E JUNE 2011 o Calls Answered At Atnd Queue M - This counter registers all calls appearing on the operator key (i.e. 'O' category) on the attendant screen. o Seizures with Trunk Group Key - These are outgoing seizures dialed via the trunk group keys marked. o Individual Speed Dialing - This counter records how many times Individual Speed Dialing is used. o Destination Keys - This counter records how many times Destination Keys are used.
T R AF F I C AN AL Y S T U S E R S G U I D E JUNE 2011 o Transitions to Dynamic Overload - This counter logs the number of times the system goes from normal operation into a Dynamic Overload condition. o Calls Rejected Due to Dynamic Overload - This counter registers every call attempt which is rejected because the system is in Dynamic Overload. o All AM Adapt Events - This counter logs the number of all events, which are released at AM-Adapt. o Neg. Ack.
T R AF F I C AN AL Y S T U S E R S G U I D E JUNE 2011 o Netw. Conn. Blocked In Any AP (No B Chl) - This counter logs the number of B channel connection blocked (incoming or outgoing) between any AP shelf (Access Point) and IP network via NCUI, because no more B channel or no DSP license is available. o Seiz. Attempts of Code Sender In HHS - This counter logs the number of seizure attempts of a code sender in HHS. o Seiz.
T R AF F I C AN AL Y S T U S E R S G U I D E o Unsuccessful DMC, Both Proxies Internal - This counter logs the number of messages where the DMC setup is rejected by the active DMC endpoint. The passive DMC endpoint is in the same switch and therefore counted twice at N0060 [All Unsucces. DMC Attempts (Act. Or Pas)]. o Call Transfer - This counter records how many times Call Transfer is used. o Attendant Recall - This counter records how many times Attendant Recall is activated.
T R AF F I C AN AL Y S T U S E R S G U I D E 5.3 Usage Profiles Usage Profiles are helpful in understanding traffic patterns and identifying anomalies in those patterns, which may indicate equipment not performing as expected or the fraudulent or inappropriate use of the company’s network. This report displays work volume (usage) for the following: • incoming calls • outgoing calls • both incoming and outgoing calls The Value drop-down box lets you select either a Usage or Capacity Required report.
T R AF F I C AN AL Y S T U S E R S G U I D E The “What if” columns allows the user to model the report to meet service levels with the selected compression model. The user can adjust for changes in call volumes and average length. The Calls and Average Call Length values are based on the switch and trunk group selected, for the date range selected. If you change the switch or trunk group, these values are recalculated immediately and you will see them change as the screen refreshes. 5.4.1.
T R AF F I C AN AL Y S T U S E R S G U I D E The Calls and Average Call Length values are calculated based on the following: • switch and Gateway selected • date range selected If you change the switch or Gateway, these values are recalculated immediately and you will see them change as the screen refreshes. Adjusting the number of calls upwards or downwards, or the average call length, will affect the results you see graphed.
T R AF F I C AN AL Y S T U S E R S G U I D E Summary This report provides a single report for all gateways across multiple HiPath 3000 switches.
T R AF F I C AN AL Y S T U S E R S G U I D E 6 Console Traffic Analyst Console reports give you the information you need to meet your service goals. Console reports consist of the following types: • Performance Reports • Usage Profile • Capacity Analysis Console lets you monitor for personal call abuse and stay on top of requirements. 6.1 Creating Console Reports There are a variety of Network reports available, but most have report elements similar to the following Console Utilization report.
T R AF F I C AN AL Y S T U S E R S G U I D E 6.2 Performance Reports Performance Reports gives you valuable measurement of operator availability, and productivity, including call activity, call lengths, time logged into consoles, and more. The following Performance Reports are available for Console: • Activity • Utilization • Utilization and Service • Call Profile • Call Length 6.2.
T R AF F I C AN AL Y S T U S E R S G U I D E 6.2.5 Call Length The Console Call Length profile provides comprehensive look at average call length for each call type, including redirected calls. 6.
T R AF F I C AN AL Y S T U S E R S G U I D E 7 Call Detail Call Detail reports are flexible. You can set up your own template for reports you would like to see on a recurring basis. 7.1 Reports Traffic Analyst comes with some template Call Detail reports, but you will want to create your own reports as well. The Chargee field in the switch shows up in Call Detail reports in the Charged Extension field.
T R AF F I C AN AL Y S T U S E R S G U I D E Below is a brief description of the fields available to filter the information displayed in Call Detail reports: Switch – Select one or more switches. Number of Party – enter any number or numbers you are looking for in your report. This filters out any calls that don’t contain the number you enter in this field. You can include more than one number by using commas to separate numbers.
T R AF F I C AN AL Y S T U S E R S G U I D E Charged Party, Manager, Department, Cost Center, Organization – these fields are organization data that is not tracked by the switch. The column and filter names are as listed above. The organization data is imported from a comma delimited file (like output from Excel, for example). It can be uploaded on demand through the Upload Organization File option under Admin.
T R AF F I C AN AL Y S T U S E R S G U I D E Wait Duration – you can narrow your report to include calls that had a certain wait duration (i.e. time between the call being placed and the call being answered). Enter the duration in mm:ss format or as a number of seconds. The query can be adjusted to find calls that are greater than (>), less than (<) or equal to (=) the specified duration. Type – you can select all or narrow your report to only include certain call types.
T R AF F I C AN AL Y S T U S E R S G U I D E The Formatting section of the Call Detail screen lets you select the report columns in the report, including the left-to-right order in which they will display in the report, and the way the rows of data are sorted. You also have an option to display the criteria used to create the report. Report Columns – the report columns are the heart of your Call Detail reports. Move headers to and from the Available and Include lists with the arrow keys.
T R AF F I C AN AL Y S T U S E R S G U I D E Let’s say we want to see a report for five extensions over the last week, and further, we only want to look at calls that lasted more than three minutes. The extensions we want are 1420, 1421, 1422, 1425, and 1433. Here are the steps we follow: Select the switch in the switch selection list. This is the field in the upper left corner of the Call Detail Reports screen. We don’t need to use the Include list under the switch.
T R AF F I C AN AL Y S T U S E R S G U I D E Now we will select the report columns. We will select the following: • Charged Extension • Start Date • Call ID • Start Talk Time • Called Number • Connected Number • Call Duration We select these by clicking on them in the Available list under Formatting and using the arrow button ( > ) to move them to the Include list.
T R AF F I C AN AL Y S T U S E R S G U I D E We will display the report in the hh:mm:ss time format. We will also select to display report criteria at the end of the report. Now we can display our report. Here are the results of the report created by these steps: Note: When e-mailing (or printing) CDR Reports with over 100,000 rows of data you can only print or e-mail 100,000 rows at a time. If this occurs, you will see arrow selector keys that allow you to select the next section to print or e-mail.
T R AF F I C AN AL Y S T U S E R S G U I D E 7.1.3 Scheduling Call Detail Reports You can schedule the Traffic Analyst Call Detail reports to be generated at preset times, but you will need to access the administrative side of Traffic Analyst either access to the server where it is installed or through a client installation to do so. Use the “Save As” option in the reports to save the Call Detail report for scheduling. Give the report a unique name when you save it.
T R AF F I C AN AL Y S T U S E R S G U I D E • Deactivate will toggle the Inactive checkbox in the Schedule window, checking the Inactive checkbox, making an active schedule inactive. • Copy To and Delete do not apply to scheduled Call Detail reports. 7.1.4 How Traffic Analyst Counts Calls for Call Detail When Traffic Analyst retrieves data from a switch, it is able to get a true call count for Call Detail reports. When a call comes into your switch, the switch assigns an ID to that call.
T R AF F I C AN AL Y S T U S E R S G U I D E 8 Alarms Traffic Analyst’s alarms permit the easy identification and notification of several key networks conditions including: • Changing capacity requirements • Non-performing equipment • Off-hour outbound fraud/abuse Alarms apply to the different modules you purchase, though some apply to all modules.
T R AF F I C AN AL Y S T U S E R S G U I D E • Outbound Off Hour Usage – triggered if outbound off hour usage reaches X hours (minutes or seconds) over a specified time range. The pager code is 33. • Over Utilized Hour - triggered if an interval rises above X% of its utilization. The utilization is calculated by the usage per interval divided by the capacity. If collection is daily, interval will be hourly. The pager code is 33.
T R AF F I C AN AL Y S T U S E R S G U I D E 8.1.3 CDR The following alarms are available to users of the Traffic Analyst Call Detail module. • Call Too Expensive – triggered if the call exceeds the user-defined cost. The pager code is 44. • Call Too Long – triggered if the call exceeds the user-defined length. The pager code is 44. • Originating Number – triggered if the originating number matches the number defined in the alarm.
T R AF F I C AN AL Y S T U S E R S G U I D E When you edit or add alarms, a screen similar to the following displays: You can do several things on this screen to edit or create alarms: Select the alarm in the upper portion of the screen. Under the Alarm Type drop-down, you can see the list of alarms you can define.
T R AF F I C AN AL Y S T U S E R S G U I D E Define the Display Name for the alarm. Select the Severity level that the alarm will be logged as – Low, Medium, or High. Define the alarm, typically by entering a number and time unit. You will see an operand, such as greater than, so the alarm condition will occur when the time unit has exceeded the greater than number.
T R AF F I C AN AL Y S T U S E R S G U I D E 9 Admin The Admin options in Traffic Analyst reports let you set passwords, add users and set their access levels, create trunk group pools, and upload an Organization file. These options are controlled by user level access. There are two user levels, Standard and Administrative.
T R AF F I C AN AL Y S T U S E R S G U I D E 9.3 Pools (Administrative users only) A pool combines the results of multiple trunk groups and presents those results as if they were one group. A pool can include trunk groups from more than one switch. Pools are useful for evaluating all trunks busy and blockage across trunk groups that overflow into one another. They help identify consolidation opportunities.
T R AF F I C AN AL Y S T U S E R S G U I D E The rows in the organization .csv file are: ,,,,,, , Following is an example of an organization file. The switch name field is optional and fields must be enclosed in quotes if the field contains a comma.
T R AF F I C AN AL Y S T U S E R S G U I D E When you upload an organization file via the web interface, the changes are applied to existing call detail records immediately. You can also select an “Effective Date,” which allows you to apply the Organization file to older data. Doing so will make the organization changes take effect from first date in the range. You can “backdate” organization changes this way.
T R AF F I C AN AL Y S T U S E R S G U I D E 10 Data Dictionaries 10.1 Network The Network Data Dictionary groups data items by trunk group, pools, and switch types. Note: Any field for which there isn’t valid data will display a dash ( - ). 10.1.1 Trunk Group/Pools Network Reports Column Heading Description Report ACL (secs) The average length of all calls during this period, which is total usage divided by total calls. (The same as Avg Call Length (secs) – Total.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report and the time is the start of the period. Periods shorter than one hour are indented compared to the hour data. A date by itself indicates a day total. “Week Of ” indicates a week total and the date is the first day of that week. “Month Of ” indicates a month total the date is the first day of that month. A date range indicates a total for all days in that range.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report already in progress when this period began. The time units used are selectable. (The same as Total Usage () – Out.) Peak Period – Date The date on which the peak percent trunks utilized occurred with the period. Performance Summary Peak Period – Time The time of day at which the peak percent trunks utilized occurred with the period.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report Utilization for intervals larger than an hour. Trunk Circuits - % Utilized - Total The percent of the time that trunks were in use during the interval compared to the total amount of trunk time available. Performance Detail and Performance Summary Trunk Circuits - ATB (secs or occ) The number of seconds (or occurrences, in the case of Nortel reports) during the period in which all trunk channels were in use.
T R AF F I C AN AL Y S T U S E R S G U I D E Other switch types estimate blocked calls based on All Trunks Busy and the average number of calls in the interval. For example, if you have 30 seconds of All Trunks Busy and you have an average of 4 calls per minute, then blocked calls is estimated to be 2.
T R AF F I C AN AL Y S T U S E R S G U I D E 10.1.2 HiPath 3000 Gateway Network Reports Column Heading Description Report Date Same as for Trunk Groups Activity Summary, TDM Activity and IP Activity IP LAN Bandwidth (Kbps) Required for Current VoIP Channels Based on the configured compression model, the bandwidth required to support the current number of IP channels.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report TDM Resources – IP to TDM External Calls Carried - Calls Number of external calls that required an IP to TDM conversion during the period. Does not include calls already in progress when the interval began. TDM Activity TDM Resources - IP to TDM External Calls Carried – Usage () Total time used by all external calls that required an IP to TDM conversion during the period.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report VoIP Resources - IP Into Node - Usage () Cumulative time for all incoming calls on IP trunks that occurred during the period. This includes time from calls already in progress when this period began. IP Activity VoIP Resources - IP Into Node - ACL (secs) Average Call Length for incoming calls on IP trunks during the period. Usage (converted to seconds) divided by calls.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report for Zero Blocking calls can be carried between the IPDA and the switch with no blocking or lost of voice quality. Summary Calls – In The number of calls going to the IPDA from the switch (i.e. originated on the switch) that started during the period. Does not include calls already in progress when the interval began. Activity Summary Calls – Out The number of calls from of the IPDA (i.e.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report period. Includes time from calls that started in previous periods. Usage () - Out The cumulative time for all calls going from the IPDA (i.e. originated on the IPDA) to switch that occurred during the period. Includes time from calls that started in previous periods. Activity Summary Usage () – Total The cumulative time for all calls between the IPDA and the switch that occurred during the period.
T R AF F I C AN AL Y S T U S E R S G U I D E 10.2 Console Column Heading Description Report % All Consoles Busy Number of seconds that all active consoles were busy divided by seconds that the console is manned.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report All Calls (secs) (The sum of seconds of usage for recalls, seconds of usage for incoming external calls, and seconds of usage for incoming internal calls) divided by (the sum of the number of recalls, the number of incoming internal calls received at console, and the number of incoming external calls received at console). Call Length Avg Queue Time (secs) Average time in queue for internal or external incoming calls.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report Idle (secs) Seconds that console is active but no call is in progress. Utilization & Service Incoming Calls Number of incoming calls directly to console’s extension that were answered. Call Profile Incoming – Personal Extension (secs) Seconds spent on incoming calls directly to console’s extension.
T R AF F I C AN AL Y S T U S E R S G U I D E Column Heading Description Report Outgoing (secs) Seconds of usage for outgoing calls placed by operator when no other party was on the line divided by the number of outgoing calls placed by operator when no other party was on the line. Call Length Outside – Redirected Number of outgoing calls placed by console for another party. Call Profile Outside - Redirected (secs) Seconds of usage for outgoing calls placed by console for another party.
T R AF F I C AN AL Y S T U S E R S G U I D E 10.3 Call Detail 10.3.1 Call Detail Data Items The following table lists the Call Detail data items you can use when you create Call Detail reports. Some of the data items may be available as both filters for creating the report and as available report columns within a report. Call Detail Data Item Definition Account Code The account code reported by the switch, if used. Some customers require some toll calls to be charged to an account.
T R AF F I C AN AL Y S T U S E R S G U I D E Call Detail Data Item Definition Charged Party The name of the charged extension for the call. The organization data is imported from a comma delimited file (like output from Excel, for example) so it is userdefined. This field allows you to filter and report Call Detail statistics for different parts of your organization. Clearing Cause Call information on why a call segment ended.
T R AF F I C AN AL Y S T U S E R S G U I D E Call Detail Data Item Definition Network Hop Step A value of 0 in this field indicates a normal call segment. A non-zero value for a call segment indicates that this segment was routed to a HiPath 4000 switch within the customer’s network, in addition to the source and destination.
T R AF F I C AN AL Y S T U S E R S G U I D E Call Detail Data Item Definition Trunk Number Primary The number of the trunk within the primary trunk group used by an incoming or outgoing call. Also the only trunk group used if call originates or terminates on the switch reporting the call. Trunk Number Transit The number of the trunk in the “other” trunk group used by a call that transits the switch (in one trunk group and out another).
T R AF F I C AN AL Y S T U S E R S G U I D E Siemens Field Name Hicom 300 HiPath 3000 HiPath 4000 OpenScape Voice Cisco Nortel Avaya Unified Communications Manager CS1000 Aura Meridian SL1 Definity G3 S8700 Department Destination (same as Called Number) (same as Called Number) Gateway Called - - - - - - Gateway Calling - - - - - - LCR Route - - - - - - Network Hop Step - - - - - Manager Orga
T R AF F I C AN AL Y S T U S E R S G U I D E Siemens Field Name Hicom 300 HiPath 3000 HiPath 4000 OpenScape Voice Cisco Nortel Avaya Unified Communications Manager CS1000 Aura Meridian SL1 Definity G3 - S8700 Transit Wait Duration JUNE 2011 - I M P AC T T E CH N O L OG I ES , I N C CONFI DENTI AL AND PROPRI ETARY 168
T R AF F I C AN AL Y S T U S E R S G U I D E Appendix A: Troubleshooting To ensure that Traffic Analyst is accessible by users with Internet Explorer, some configuration settings may need to be adjusted. Settings may differ depending on what version of Internet Explorer is being used. Following are troubleshooting procedures for Internet Explorer versions 6 and 7, as well as troubleshooting procedures for Internet Explorer version 8.
T R AF F I C AN AL Y S T U S E R S G U I D E Internet Explorer 8 To access Traffic Analyst from Internet Explorer 8, Compatibility Mode must be enabled. There are two options for enabling Compatibility Mode.
T R AF F I C AN AL Y S T U S E R S G U I D E Testing the Connection to an OpenScape Voice Switch If you have an IP address, user name, and password for an OpenScape Voice switch and the connection test fails, follow these instructions for troubleshooting. • Do a ping to make sure the IP address is accessible. • Download a copy of a free program to test the SFTP connection, such as WinSCP, off the internet.
T R AF F I C AN AL Y S T U S E R S G U I D E against that database and the database log file. This compression uses temporary space in that same Traffic Analyst temp directory. Next, it appends the comm. audit directory contents (which contains the raw data collected from the switch) to the end of the compressed file in the temp directory, where it remains until all files are copied to the target directory. Once this is complete, Traffic Analyst deletes the temporary compressed file.
T R AF F I C AN AL Y S T U S E R S G U I D E Windows Updates It is important to keep up with Windows Updates on your Traffic Analyst server. However, we recommend that you do not set Windows Updates to update automatically, because this can cause Traffic Analyst to shut down unintentionally. If this happens, you must restart Traffic Analyst manually. Note: Any automatic update could shut Traffic Analyst down, so be careful about what updates you run automatically.
T R AF F I C AN AL Y S T U S E R S G U I D E Copyright © 1997-2011 by Impact Technologies, Inc. All rights reserved. Information in this document is subject to change without notice. No part of this document may be photocopied, reproduced, or translated by any means without the prior written consent of Impact Technologies, Inc. Impact Technologies, Inc. 16650 Chesterfield Grove, Suite 210 Chesterfield, MO 63005-1409 Main: (314) 743-1400 Customer Service: (314) 743-1420 Fax: (314) 743-1401 http://www.
