User guide

T R A F F I C A N A L Y S T U S E R S G U I D E
J U N E 20 11 I M P A C T T E C H N O L O G I E S , I N C 13 1
C O N F I D E N T I A L A N D P R O P R I E T A R Y
Below is a brief description of the fields available to filter the information displayed in Call
Detail reports:
Switch – Select one or more switches.
Number of Party – enter any number or numbers you are looking for in your report. This
filters out any calls that don’t contain the number you enter in this field. You can include
more than one number by using commas to separate numbers.
For example, if you have a complaint that your fax server is calling someone by mistake
you would enter the number that is being dialed in this field. Select all options under
Include to get any occurrence of this number. This filters out any Call Detail records that
do not include the number you entered. Then you can pinpoint the server that is making
the call.
Include – you can determine the level of detail displayed in the report by including any or
all of the following parameters:
• Connected Number – the other end of a call from the charged extension. For
outgoing and internal calls it’s the called number (or destination if called number
is empty). For incoming calls, it’s the calling number.
• Originating Number – the phone number of the party that placed the call.
• Called Number – the number that was dialed by the originating number. For
incoming and internal calls, this isn’t always the extension that answers the call, it
could be a hunt group pilot number, an ACD number, the call could be forwarded
or picked, etc.
• Destination – the number that got the call. It’s an extension number for an
incoming call answered on the same switch (not that extension’s DID number).
For outgoing calls it’s usually the same as the called number.
• Transfer number – when a call is transferred, this is the phone number that the
call was transferred to. But see above, it’s not necessarily the number of the
device that answers the transferred call.
• Charged Extension – this can be affected by the switch setup. It’s the “paying”
party of the call. That’s normally the calling number for an outgoing or internal
call. For an incoming call, it is usually the destination number. There’s an AMO
that let’s you change the rules for this: DEFPP (Define Paying Party).
Charged Extensions – leave this field blank if you want to include all charged extensions,
or enter charged extensions individually or as a range. Use commas to separate individual
charged extensions.
Account Code – leave this field blank if you want to include all account codes, or enter
codes individually. Use commas to separate individual codes.
PIN – leave this field blank if you want to include all PINs (Personal Identification
Numbers), or enter PINs individually. Use commas to separate individual PINs.
Seizure Code – leave this field blank if you want to include all seizure codes, or enter
codes individually. Use commas to separate individual seizure codes.
LCR Route – leave this field blank if you want to include all LCR routes, or enter routes
individually. Use commas to separate individual LCR routes.