User manual

24
SOLVING PROBLEMS
SOLVING PROBLEMS
If you have a problem with your appliance, check the table below before calling service. You may be able to avoid a
service call by fixing the problem yourself and so continue cooking.
For cooking problems refer to Handling Baking Problems.
Note: You may be charged for the service call even in the guarantee period if the problem is due to the causes listed below.
When you need information, service or replacement parts please quote:
1. Model Number
2. Serial Number
You can find these on the data plate which can be seen when the oven door is open.
If you need more information, please contact the Customer Care Centre:
1300 363 640 (Australia – Centre is open 8.00am to 5.00pm Monday to Friday Eastern Standard Time) or
09 573 2384 (New Zealand – Centre is open 8.00am - 5.00pm Monday to Friday).
If you have a warranty or spare parts enquiry, you should call the number listed in the warranty section.
Problem Causes What to do
No spark obtained when
electronic igniter is pressed (gas
cooker only)
Power not turned on Switch on electricity
Household fuse blown Check fuses
Circuit breaker tripped Check circuit breaker
Spark plug is wet or dirty Dry or clean spark plug
No spark obtained when manual
igniter is pressed (gas cooker only)
Spark plug is wet or dirty Dry or clean spark plug
Burner will not light even though
igniter is working (gas cooker
only)
Gas supply valve is turned off Turn on gas supply
Port blockage in ignition area Make sure that ports and ignition area are clean
and dry
Oven or grill not working (electric
cooker only)
Clock not set Refer to clock instructions
Power not turned on Switch on electricity
Household fuse blown Check fuses
Controls incorrectly set Reset controls
Circuit breaker tripped Check circuit breaker
Note: if the household fuse continues to blow, call the Service Centre
Oven not working
(electric cooker only)
Clock program set Cancel program
Household fuse blown Check fuses
Note: if the household fuse continues to blow, call the Service Centre
Oven light not working Power not turned on Switch on electricity
Household fuse blown Check fuses
Circuit breaker tripped Check circuit breaker
Lamp blown or loose in socket Replace or tighten globe
Note: if the household fuse continues to blow, call the Service Centre
Oven not heating enough Foil or trays on bottom of oven Remove foil or trays
Heat escaping through incorrectly
sealed door
Check door is properly closed
The set oven temperature is incorrect Change set oven temperature