Warranty

WHL-009 Rev. 8.5.14
Electric Residential Water Heater
Limited Warranty
Westinghouse warrants each residential stainless steel electric water heater to be free from defects in materials and workmanship according to the
following terms, conditions, and time periods. The number of replacement water heaters is limited to one (1) per original unit purchased. Replacement
parts will be warranted for 90 days. UNLESS OTHERWISE NOTED THESE WARRANTIES COMMENCE ON THE DATE OF INSTALLATION. This
limited warranty is only available to the original owner of the water heater, and is non-transferable.
WARRANTY PERIODS
Typical Application
Category
Extended Residential Use Warranty
Parts
Tank
Residential, a single family
dwelling, with operating
temperatures not exceeding
140
o
F
The unit is installed in a home owned and resided in by the original purchaser;
Six (6)
Years
Lifetime
The unit is installed in a residential rental property and services a single dwelling in
which the original purchaser resides on a permanent basis;
And water heater is registered online at westinghousewaterheating.com within
90 days of the installation date.
Category
Standard Residential Use Warranty
Parts
Tank
Residential, a single family
dwelling, with operating
temperatures not exceeding
140
o
F
The water heater is installed as described above but not registered online within 90
days of the installation date.
One (1)
Year
Ten (10)
Years
Category
Extended Commercial Use Warranty
Parts
Tank
Commercial
Any application not meeting the definitions of “Residential Use”;
One (1)
Year
Ten (10)
Years
And water heater is registered online at westinghousewaterheating.com within
90 days of the installation date.
Category
Standard Commercial Use Warranty
Parts
Tank
Commercial
The water heater is installed as described above but not registered online within 90
days of the installation date.
One (1)
Year
Five (5)
Years
COVERAGE
A. During the first year after the original date of installation in the dwelling, Westinghouse warrants that it will repair or replace, at its option, any defective
or malfunctioning component of the stainless steel electric water heater with a component of equivalent size and current model. Replacement
components will be warranted for ninety (90) days. It is expressly agreed between Westinghouse and the original consumer purchaser that repair or
replacement are the exclusive remedies of the original consumer purchaser.
B. Should a defect or malfunction result in a leakage of water within the above-stated warranty periods due to defective material or workmanship,
malfunction, or failure to comply with the above warranty, Westinghouse will replace the defective or malfunctioning water heater with a replacement of
the nearest comparable model available at the time of replacement. The number of replacement water heaters is limited to one (1) per original unit
purchased.
C. If Westinghouse is unable to repair or replace the water heater so as to conform to this warranty after a reasonable number of attempts,
Westinghouse will then provide, at its option, a replacement unit. These remedies are the purchaser’s exclusive remedies for breach of warranty.
D. If government regulations, industry certification, or similar standards require the replacement water heater or part(s) to have features not found in the
defective water heater or part(s), the owner will be charged the difference in price represented by those required features. If the owner pays the price
difference for those required features and/or to upgrade the size and/or other features available on a new replacement water heater or part(s), the owner
will also receive a complete new limited warranty for that replacement water heater or part(s).
E. If at the time of a request for service the owner cannot provide a copy of the original sales receipt or extended warranty registration, the warranty
period for the water heater shall then be deemed to have started on the date of manufacture of the water heater and NOT the date of installation of the
water heater, and be covered by the unexpired portion of the Standard Limited Residential or Commercial Warranty detailed above.
F. This warranty extends only to water heaters utilized in heating applications that have been properly installed by qualified professionals based upon the
manufacturer’s installation instructions.
OWNER RESPONSIBILITIES
To avoid the exclusion list in this warranty, the owner or installer must:
1. Have a vacuum relief valve and temperature and pressure relief valve bearing the listing marks of the American Society of Mechanical Engineers
(ASME) installed with the water heater assembly in accordance with federal, state, and local codes.
2. Operate the water heater assembly at water pressures not exceeding the working pressure shown on the rating plate.
3. Keep the water heater free of damaging scale deposits.
4. Use the water heater in an open system, or in a closed system with a properly sized and installed thermal expansion tank.
5. Make provisions so if the water heater or any component part or connection thereto should leak, the resulting flow of water will not cause damage to
the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualified heating installer/service technician.
3. Service trips to teach you how to install, use, maintain, or to bring the water heater installation into compliance with local building codes and
regulations.
4. Failure to locate the water heater in an area where leakage of the tank or water line connections and the combination temperature and relief valve will
not result in damage to the area adjacent to the water heater or lower floors of the structure.
5. Any failed components of the heat system not manufactured by Westinghouse as part of the water heater.
6. Water heaters repaired or altered without the prior written approval of Westinghouse.
7. Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good
plumbing and electrical trade practices.
8. Damages, malfunctions, or failures resulting from improper installation, failure to operate the water heater at pressures not exceeding the working
pressure shown on the rating plate, or failure to operate and maintain the water heater in accordance with the manufacturer’s provided instructions.
9. Damages, malfunctions, or failures caused by operating the water heater with modified, altered, or unapproved parts.
10. Failure to operate the water heater in an open system, or in a closed system with a properly sized and installed thermal expansion tank.