Use and Care Manual

18
WHL-003 REV. 7.14.14
6. Turn power supply off to the water heater. Open the drain valve and drain a few gallons of water from the tank to clear the tank of
any hard water deposits. Once complete, close the drain valve and restore power to the water heater.
PART 8 – TROUBLESHOOTING
The following table details operating issues, possible causes, and service remedies.
ISSUE
POSSIBLE CAUSE
SERVICE REMEDIES
No Hot Water
1. Manual disconnect switch turned off
2. Improper Wiring
3. No Power – blown fuse or circuit breaker tripped
a. Shorted wiring
b. Circuit overloaded
c. Improper wiring
d. Grounded element or thermostat
4. Manual Reset High Limit Switch (ECO) open
a. Thermostat(s) defective
b. Thermostat out of calibration
c. Heat build-up due to loose wires
d. Defective High Limit Switch (ECO)
1. Turn switch ON
2. *Rewire per Fig. 5, Wiring Detail
3. Replace fuse or reset breaker
a. *Replace or repair
b. *Provide adequate circuit to
reduce load
c. *Rewire per diagram
d. *Replace
4. Refer to Part 5, Sections A and B, this manual
a. *Replace thermostat
b. *Lower thermostat setting or replace
c. *Tighten wire connections
d. *Replace
Not enough Hot
Water
1. Heater undersized
2. Defective Element(s)
3. Miswired or defective thermostat causing only
one element to work
1. Reduce rate of hot water use
2. *Check amperage, replace
element if low
3. *Check wiring or replace
Water too hot or
not hot enough
1. Thermostat setting too high or low
2. Thermostat out of calibration
3. Thermostat access panel(s) and/or insulation
not in place
4. Thermostat(s) not resting tightly against
mounting plate
1. Change setting as required
2. *Replace
3. Inspect and replace as needed
4. Inspect and insure that retaining spring(s) or mounting
screws hold thermostat(s) tightly to mounting plates
Noisy heating
element(s)
Hard water scale built up on element(s)
*Remove and clean
Water leaks
1. Loose connection between inlet/outlet piping,
relief valve, or drain valve and hex nut union on
tank fittings
2. Damaged seal ring washer
3. Gasket around heating element(s)
1. Tighten hex nut union fitting
2. Replace seal rings as required
3. Inspect and replace gasket if necessary
Leaking
Temperature and
Pressure Relief
Valve
1. Improperly seated valve
2. Thermal expansion in closed water system
3. Damaged/defective valve
1. Attempt to reseat valve by opening and closing handle
2. Install a thermal expansion tank
3. Replace relief valve
NOTE: DO NOT plug T&P valve under any
circumstances
Hot Water Odor
1. High sulfate or mineral content in water supply.
2. Bacteria in water supply.
1. Drain and flush water heater. Refill
2. Check with local water treatment specialist or utility to
identify and address this problem.
Table 5 – Troubleshooting – *NOTE: This maintenance should only be performed by a qualified service provider.