Warranty

WHL-001 Rev. 3.44.15
45
13. Damages, malfunctions, or failures caused by abuse, accident,
fire, flood, freeze, lightning, acts of God and the like.
14. Tank failures (leaks) caused by operating the water heater in a
corrosive or contaminated atmosphere.
15. Damages, malfunctions, or failures caused by operating the
water heater with an empty or partially empty tank (“dry firing”),
or failures caused by operating the water heater when it is not
supplied with potable water, free to circulate at all times.
16. Failure of the heater due to the accumulation of solid materials
and lime deposits.
17. Any damage or failure resulting from improper water chemistry.
WATER CHEMISTRY REQUIREMENTS – Sodium less than
20mGL. Water pH between 6.0 and 8.0. Hardness less than 7
grains. Chlorine concentration less than 100 ppm.
18. Any damages, malfunctions, or failures resulting from the use
of dielectric unions.
19. Components of the water heater that are not defective, but must
be replaced during the warranty period as a result of reasonable
wear and tear.
20. Damages, malfunctions, or failures caused by subjecting the
tank to pressures or firing rates greater than those shown on the
rating label.
21. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by Westinghouse.
22. Water heaters installed outside the fifty states (and the District
of Columbia) of the United States of America and Canada.
23. Water heaters moved from the original installation location.
24. Water heaters that have had their rating labels removed.
ONLINE EXTENDED/UPGRADED LIMITED WARRANTY
REGISTRATION
To register for the Extended/Upgraded Limited Warranty, complete
the form located on the Westinghouse website at http://www.
westinghousewaterheating.com within 90 days of installation. The
form must be completed in full with owner name, email address,
and phone number, the address where the unit is installed and
installation date, and unit model and serial numbers. Proof of
purchase is required, and may be an invoice for the product,
or a bill from an installing contractor that clearly documents the
installation of the unit. To be valid, proof of purchase must also
include the unit serial number. Proof of purchase may be typed or
hand written. Submit the proof of purchase to Westinghouse via the
directions provided on the website.
NOTE: An additional fee must be paid to purchase the Upgraded
Commercial Warranty.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly.
Determine if the water heater is “in-warranty” (that is, within the
applicable warranty period) by reviewing a copy of the original
sales receipt. You must present a copy of the original sales receipt
for a warranty service request.
If your water heater is “in-warranty”, contact the retailer from whom
the water heater was purchased (or the installer) for assistance.
Be prepared to provide the retailer or installer with a copy of your
original receipt, complete model and serial numbers, and the date
of installation of your water heater, in addition to explanation of your
water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by Westinghouse claims department personnel. All alleged defective
or malfunctioning parts must be returned to Westinghouse via the
local distribution channels where original purchase was made.
NOTE: Any parts or heaters returned to Westinghouse for warranty
analysis will become the property of Westinghouse and will not
be returned, even if credit is denied. If all warranty conditions
are satisfied, Westinghouse will provide replacement parts to the
retailer.
If you have questions about the coverage of this warranty, please
contact Westinghouse Customer Service at the address or phone
number stated below:
1-774-417-6000
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the purchaser
in repairing or replacing the water heater or part(s). This warranty
does not extend to labor costs beyond the coverage specified in
this warranty document. All such expenses are your responsibility.
LIMITATIONS OF YOUR WESTINGHOUSE WARRANTY AND
REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE
GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY
OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN
CONTRACT OR TORT, WHETHER OR NOT ARISING FROM
WESTINGHOUSE’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE PURCHASER SHALL BE LIMITED TO THOSE
PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER
REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SAID INCIDENTAL AND
CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED
TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES
ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF
WESTINGHOUSE TO MEET ANY OBLIGATION UNDER THIS
AGREEMENT INCLUDING THE OBLIGATION TO REPAIR AND
REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR
EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR
THIS LIMITATION WILL BE BINDING UPON WESTINGHOUSE.
UNLESS IN WRITING AND SIGNED BY A DULY AUTHORIZED
OFFICER OF WESTINGHOUSE. THE WARRANTIES STATED
HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE
BENEFIT OF THE ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
Your Westinghouse Warranty gives you specific legal rights, and
you may also have other rights that vary from state to state.
Some states do not allow the exclusion or limitation of incidental
or consequential damages so this limitation or exclusion may not
apply to you.
These are the only written warranties applicable to the High Efficiency
Gas Water Heater manufactured and sold by Westinghouse.
Westinghouse neither assumes nor authorizes anyone to assume
for it any other obligation or liability in connection with said High
Efficiency Gas Water Heater.
Westinghouse reserves the right to change specifications or
discontinue models without notice.