Warranty

WHL-002 Rev. 7.7.14
13. Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God and the like.
14. Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
15. Damages, malfunctions, or failures caused by operating the water heater with an empty or partially empty tank (“dry firing”), or failures caused
by operating the water heater when it is not supplied with potable water, free to circulate at all times.
16. Failure of the heater due to the accumulation of solid materials and lime deposits.
17. Any damage or failure resulting from improper water chemistry. WATER CHEMISTRY REQUIREMENTS – Sodium less than 20mGL. Water pH
between 6.0 and 8.0. Hardness less than 7 grains. Chlorine concentration less than 100 ppm.
18. Any damages, malfunctions, or failures resulting from the use of dielectric unions.
19. Components of the water heater that are not defective, but must be replaced during the warranty period as a result of reasonable wear and
tear.
20. Damages, malfunctions, or failures caused by subjecting the tank to pressures or firing rates greater than those shown on the rating label.
21. Damages, malfunctions, or failures resulting from the use of any attachment(s) not supplied by Westinghouse.
22. Water heaters installed outside the fifty states (and the District of Columbia) of the United States of America and Canada.
23. Water heaters moved from the original installation location.
24. Water heaters that have had their rating labels removed.
ONLINE EXTENDED LIMITED WARRANTY REGISTRATION
To register for the Extended Limited Warranty, complete the form located on westinghousewaterheating.com within 90 days of installation. The
form must be completed in full with owner name, email address, and phone number, the address where the unit is installed and installation date,
and unit model and serial numbers. Proof of purchase is required, and may be an invoice for the product, or a bill from an installing contractor that
clearly documents the installation of the unit. To be valid, proof of purchase must also include the unit serial number. Proof of purchase may be
typed or hand written. Submit the proof of purchase to Westinghouse via the directions provided on the website.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly. Determine if the water heater is “in-warranty” (that is, within the applicable warranty
period) by reviewing a copy of the original sales receipt. You must be able to provide information related to the original sales receipt for a warranty
service request (i.e. order number, email address, etc).
If your water heater is “in-warranty”, contact the retailer from whom the water heater was purchased (or the installer) for assistance. Please be
prepared with a copy of your original sales receipt or identifying information (i.e. email address), the complete model and serial number for the
water heater, the date of installation of the water heater, and a description of the problem.
Westinghouse will review your claim when you call. If the issue is found to be “in-warranty” you will be provided with a claim number and be
directed to contact your licensed contractor or a local Westinghouse Service Agent can be recommended. You will also be advised if the defective
part(s) or unit needs to be returned to Westinghouse or can be disposed of. NOTE: Any parts or units returned to Westinghouse for warranty
analysis will become the property of Westinghouse and will not be returned, even if credit is denied. If all warranty conditions are satisfied,
Westinghouse will cover the cost of the replacement part(s) or unit only with the contractor. Westinghouse is not responsible for any labor costs
incurred for the repair.
If you have questions about the coverage of this warranty, please contact Westinghouse Customer Service at the following phone number:
1-774-417-6000
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges, delivery expenses, or administrative fees incurred by the purchaser in repairing or
replacing the water heater or part(s). This warranty does not extend to labor costs beyond the coverage specified in this warranty document. All
such expenses are your responsibility.
LIMITATIONS OF YOUR WESTINGHOUSE WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION, LIABILITY, RIGHT,
CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT ARISING FROM WESTINGHOUSE’S NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES OF THE
PURCHASER SHALL BE LIMITED TO THOSE PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR
DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF WESTINGHOUSE TO MEET ANY OBLIGATION UNDER THIS AGREEMENT INCLUDING THE
OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON WESTINGHOUSE. UNLESS IN WRITING AND SIGNED BY A DULY AUTHORIZED OFFICER OF WESTINGHOUSE. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
Your Westinghouse Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not
allow the exclusion or limitation of incidental or consequential damages so this limitation or exclusion may not apply to you.
These are the only written warranties applicable to the High Efficiency Gas Water Heater manufactured and sold by Westinghouse. Westinghouse
neither assumes nor authorizes anyone to assume for it any other obligation or liability in connection with said High Efficiency Gas Water Heater.
Westinghouse reserves the right to change specifications or discontinue models without notice.