Instructions / Assembly
whl-004 Rev. 000 Rel. 013 Date 5.1.18
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Limited Warranty for Tankless Water Heaters
Westinghouse warrants this instantaneous water heater and its
components to be free from defects in material and workmanship
according to the following terms, conditions, and time periods.
UNLESS OTHERWISE NOTED THESE WARRANTIES COMMENCE ON
THE DATE OF INSTALLATION. This limited warranty is only available to
the original consumer purchaser (herinafter “Owner”) of this water
heater, and is non-transferable.
Residential Use Warranty
Twelve (12) years – Heat Exchanger, Five (5) Years – Components
Commercial Use Warranty
Five (5) years – Heat Exchanger, One (1) Year – Components
Use Denitions - Residential Heating means potable water
heating a single family dwelling. This dwelling must be either: a)
owned and resided in by the original purchaser; or b) a residential
rental property that services a single dwelling in which the original
purchaser resides on a permanent basis. Commercial Use refers to
all other applications.
COVERAGE
A. During the rst year after the original date of installation,
Westinghouse warrants that it will repair or replace, at its option, any
defective or malfunctioning component of the water heater with
a component of equivalent size and current model. Replacement
components will be warranted for ninety (90) days.
B. Should a defect or malfunction result in a leakage of water from
the water heater within the above-stated warranty periods due
to defective material or workmanship, malfunction, or failure to
comply with the above warranty, with such defect or malfunction
having been veried by an authorized Westinghouse representative,
Westinghouse will replace the defective or malfunctioning water
heater with a replacement of the nearest comparable model available
at the time of replacement. The replacement water heater will be
warranted for the unexpired portion of the applicable warranty
period of the original water heater.
C. In the event of a leakage of water of a replacement water heater
due to defective material or workmanship, malfunction, or failure to
comply with the above warranty, Westinghouse reserves the right to
refund to the Owner the published wholesale price available at the
date of manufacture of the original water heater.
D. If government regulations, industry certication, or similar
standards require the replacement water heater or component(s)
to have features not found in the defective water heater or
component(s), the Owner will be charged the dierence in price
represented by those required features. If the Owner pays the price
dierence for those required features and/or to upgrade the size
and/or other features available on a new replacement water heater
or component(s), the Owner will also receive a complete new limited
warranty for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide
a copy of the original sales receipt or the warranty registration, the
warranty period for the water heater shall then be deemed to have
commenced thirty (30) days after the date of manufacture of the
water heater and NOT the date of installation of the water heater.
F. This warranty extends only to water heaters utilized in heating
applications that have been properly installed by qualied
professionals based upon the manufacturer’s installation instructions.
G. It is expressly agreed between Westinghouse and the Owner that
repair, replacement, or refund are the exclusive remedies of the
Owner.
H. Westinghouse will not accept claims from the Owner for labor
costs incurred by any person as a result of the repair, replacement,
removal, or reinstallation of a water heater or any component thereof.
OWNER RESPONSIBILITIES
The Owner or Qualied Installer / Service Technician must:
1. Have a relief valve bearing the listing marks of the American
Society of Mechanical Engineers (ASME) installed with the water
heater assembly in accordance with federal, state, and local codes.
2. Have a vacuum relief valve certied to ANSI Z21.22 - Relief Valves for
Hot Water Supply Systems installed with the water heater assembly
in accordance with federal, state, and local codes and in installations
prone to vacuum related damages.
3. Maintain the water heater in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions.
Preventive maintenance can help avoid any unnecessary breakdown
of the water heater and keep it running at optimum eciency.
4. Maintain all related system components in good operating
condition.
5. Use the water heater in an open system, or in a closed system with
a properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working
pressure shown on the rating plate.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or
connection thereto should leak, the resulting ow of water will not
cause damage to the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualied installer / service
technician, or installations that do not conform to ANSI, CSA, and/
or UL standards, as well as any applicable national or local building
codes.
3. Service trips to teach the Owner how to install, use, maintain, or
to bring the water heater installation into compliance with local
building codes and regulations.
4. Failure to locate the water heater in an area where leakage of the
water heater or water line connections and the relief valve will not
result in damage to the area adjacent to the water heater or lower
oors of the structure.
5. Any failed components of the system not manufactured by
Westinghouse as part of the water heater.
6. Water heaters repaired or altered without the prior written approval
of Westinghouse.
7. Damages, malfunctions, or failures resulting from failure to install
the water heater in accordance with applicable building codes/
ordinances or good plumbing and electrical trade practices.
8. Damages, malfunctions, or failures resulting from improper
installation, failure to operate the water heater at ring rates or
pressures not exceeding those on the rating plate, or failure to
operate and maintain the water heater in accordance with the
manufacturer’s provided instructions.
9. Failure to operate the water heater in a an open system, or in a
closed system with a properly sized and installed thermal expansion
tank.
10. Failure or performance problems caused by improper sizing of
the water heater, expansion device, piping, or the gas supply line,
the venting connection, combustion air openings, electric service
voltage, wiring or fusing.
11. Damages, malfunctions, or failures caused by improper conversion
from natural gas to LP gas or LP gas to natural gas.
12. Damages, malfunctions, or failures caused by operating the water
heater with modied, altered, or unapproved components, or any
component / attachment not supplied by Westinghouse.
13. Damages, malfunctions, or failures caused by abuse, accident,
re, ood, freeze, lightning, acts of God and the like.
14. Failures (leaks) caused by operating the water heater in a corrosive
or contaminated atmosphere.
15. Damages, malfunctions, or failures caused by operating an empty