Warranty

Indirect Water Heater Limited Warranty
For Residential and Commercial Use
Westinghouse warrants the indirect water heater and its parts to be free from defects in materials and workmanship according to the following
terms, conditions, and time periods. UNLESS OTHERWISE NOTED THESE WARRANTIES COMMENCE ON THE DATE OF INSTALLATION. This limited
warranty is only available to the original owner of the indirect water heater, and is non-transferable.
Residential Use Warranty (1 year – Parts, 10 years – Tank)
“Residential” setting shall mean water heater usage in a single family dwelling, or usage in a multiple family dwelling, provided that the water
heater services only one (1) dwelling in which the original consumer purchaser resides on a permanent basis and operating temperatures do not
exceed 140
o
F.
Commercial Use Warranty (1 year – Parts, 5 years – Tank)
Water heaters used in a commercial setting shall mean any usage not falling within the definition of a “residential” setting.
COVERAGE
A. During the first year after the original date of installation in the dwelling, Westinghouse warrants that it will repair or replace, at its option, any
defective or malfunctioning component of the indirect water heater. It is expressly agreed between Westinghouse and the original consumer
purchaser that repair or replacement are the exclusive remedies of the original consumer purchaser.
B. 1. Residential Use - During the second through tenth year after the original date of installation of the water heater, Westinghouse will repair or
replace, at its option, any water heater having a defect or malfunction that results in a water leak from the outside jacket, inner tank, or heat
exchanger as a result of normal use and service. It is expressly agreed between Westinghouse and the original consumer purchaser that repair or
replacement are the exclusive remedies of the original consumer purchaser.
2. Commercial Use - During the second through fifth years after the original date of installation, Westinghouse will repair or replace, at its
option, any water heater having a defect or malfunction that results in a water leak from the outside jacket, inner tank, or heat exchanger as a
result of normal use and service. It is expressly agreed between Westinghouse and the original consumer purchaser that repair or replacement are
the exclusive remedies of the original consumer purchaser.
C. Should a defect or malfunction result in a leakage of water within the above-stated warranty periods due to defective material or workmanship,
malfunction, or failure to comply with the above warranty, with such defect or malfunction having been verified by an authorized Westinghouse
representative, Westinghouse will replace the defective or malfunctioning water heater with a replacement water heater of the nearest
compatible model available at the time of replacement.
D. If Westinghouse is unable to repair or replace the water heater so as to conform to this warranty after a reasonable number of attempts,
Westinghouse will provide, at its option, a replacement product. These remedies are the consumer purchaser’s exclusive remedies for breach of
warranty.
E. Replacement water heater will be warranted for the unexpired portion of the applicable warranty period of the original water heater.
F. If government regulations, industry certification, or similar standards require the replacement water heater or part(s) to have features not found
in the defective water heater or part(s), the owner will be charged the difference in price represented by those required features. If the owner pays
the price difference for those required features and/or to upgrade the size and/or other features available on a new replacement water heater or
part(s), the owner will also receive a complete new limited warranty for that replacement water heater or part(s).
G. If at the time of a request for service the original consumer purchaser cannot provide a copy of the original sales receipt or the warranty card
registration, the warranty period for the water heater shall then be ten (10) years (Residential Use), or five (5) years (Commercial Use), from the
date of manufacture of the water heater and NOT the date of installation of the water heater.
H. This warranty extends only to indirect water heaters utilized in heating applications that have been properly installed by qualified professionals
based upon manufacturer’s installation instructions.
I. Replacement parts will be warranted for 90 days.
OWNER RESPONSIBILITIES
To avoid the exclusion list in this warranty, the owner or installer must:
1. Have a vacuum relief valve and temperature and pressure relief valve bearing the listing marks of the American Society of Mechanical Engineers
(ASME) installed with the storage tank assembly in accordance with federal, state, and local codes.
2. Operate the storage tank assembly at pressure below that shown on the rating plate on the pressure relief valve.
3. Keep the storage tank free of damaging scale deposits.
4. Use the water heater in an open system, or in a closed system with a properly sized and installed thermal expansion tank.
5. Make provisions so if the storage tank or any component part or connection thereto should leak, the resulting flow of water will not cause
damage to the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer or online retailer.
2. Any water heater not installed by a qualified heating installer/service technician.
3. Service trips to teach you how to install, use, maintain, or bring the water heater installation into compliance with local building codes and
regulations.
4. Failure to locate the water heater in an area where leakage of the tank or water line connections and the combination temperature and pressure
relief valve will not result in damage to the area adjacent to the water heater or lower floors of the structure.
5. Any failed components of the heat system not manufactured by Westinghouse as part of the water heater.
6. Water heaters repaired or altered without the prior written approval of Westinghouse.