Installation Manual

whl-007 Rev. 1.14.15
13
Troubleshooting
No Hot Water Not Enough Hot Water
Problem Possible Solution Problem Possible Solution
Zone valve not opening Open manually to replace Zone valve restriction 1” full bore replace zone valve
Circulator not operating Check or replace Circulator arrow reversed Reverse circulator
Tank control set too low Raise tank temperature* Tank temperature too low Raise tank temperature*
Boiler control set too low Raise boiler temperature Boiler temperature too low Raise boiler temperature
Wiring incorrect Check wiring Boiler sized too small Check sizing chart
Tank control failure Replace control Tank sized too small Check sizing chart
Zone valve failure Replace valve Demand ow rate too high
Install mixing valve. Raise tank
temperature
Circulator failure Replace circulator Air trap in loop
Purge air
Install ow regulator
Air trap in loop Purge air
Heat and tank come on
together
Check wiring or set indirect as
priority over heating
Draw tank down and lower
thermostat. Recheck.
Not enough space heat
Boiler sized too small.
Consult chart.
Slow recovery
Circulator head capacity too
low
T&P Valve Discharges Hot Tubs, Spas, Multiple Showers, High Demand
Problem Possible Solution Problem Possible Solution
Tank temperature too high Lower tank temperature Pressure too low
Check line pressure for
restriction
Water expands when heated Install expansion tank Tank recovery slow Slow startup boiler. See chart
Water pressure too high
Install pressure reducing
valve
Not enough hot water
Boiler sized too small. See
chart
Check ow rate. Compare to
chart
Demand too great. Check ow
rates and compare to chart.
Install mixing valve and/or
ow restricting valve and raise
tank and boiler temperature.*
Table 5 - Troubleshooting - *See scald warning below.
If draining of the water heater is necessary, open the T&P
valve or a hot water tap to prevent vacuum buildup in the tank
and piping.
The risk of scald injury increases as you increase water
temperature. Use a water tempering or mixing valve and
extreme caution when using hot water to avoid scald
injury. Consult codes for conformance. Failure to follow the
instructions in this warning statement could result in serious
personal injury or death from scalds.