Use and Care

17
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in these instructions, or visit producthelp.www.whirlpool.com. In Canada, visit
www.whirlpool.ca
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Problem Possible Causes and/or Solutions
Nothing will operate
Power supply cord is unplugged: Plug into a grounded outlet.
Household fuse is blown or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.
The control displays an F9 or F9 E0 error code: The electrical outlet in the home may be miswired. Contact
a qualified electrician to verify the electrical supply.
Cooktop will not
operate
The control knob is not set correctly: Push in knob before turning to a setting.
On ceramic glass models, the oven control lockout is set: See “Control Lock” in the “Feature Guide”
section.
Excessive heat
around cookware
on cooktop
Cookware is not the proper size: Use cookware about the same size as the surface cooking area, element,
or surface burner. Cookware should not extend more than 1/2" (13 mm) outside the cooking area.
Cooktop cooking
results not
what expected
Control knob set to incorrect heat level: See the “Cooktop” section.
Range is not level: Level the range. See the Installation Instructions.
Cooktop element
cycles on and off
on Hi setting
Element cycling due to a temperature limiter: This is normal operation. The element may cycle on and off to
keep the cooktop from overheating.
Oven will not operate
Delay Start is set: See the “Electronic Oven Controls” section.
Control lock is on: Press and hold CONTROL LOCK for 3 seconds to unlock.
Control is in Demo mode: Demo mode will deactivate all oven elements. See “Demo Mode” in the “Electronic
Oven Controls” section.
Electronic oven control set incorrectly: See the “Electronic Oven Controls” section.
Oven temperature
too high or too low
Oven temperature needs adjustment: See “Oven Temperature Control” in the “Electronic
Oven Controls” section.
Oven indicator
lights flash
Power to range is turned on or restored: See “Control Display” in the “Electronic Oven Controls” section. If
the indicator lights keep flashing, call for service.
Display shows
messages
Power failure (display shows flashing time): Clear the display. On some models, reset the clock, if needed.
See “Clock” keypad feature in the “Feature Guide” section.
Error code (display shows letter followed by number): Depending on your model, press the Cancel keypad
to clear the display. See “Control Display” in the “Electronic Oven Controls” section. If it reappears, call
for service.