UD-42 Technical Education Service Update Second Half — 2011 Prepared by: WHIRLPOOL CONSUMER CARE PART NO.
Forward The following service update information is provided to make you more knowledgeable about the Whirlpool family of major appliances. Service update information is designed for the experienced service specialist. It keeps you advised of the most recent improvements and product changes, and allows you to service these products more efficiently. WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than authorized In-Home Service Professionals.
Table Of Contents Cooking Updates.............................................................................................................................. Page 1 Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range.................................. Page 1 Gas smell from upper oven during a bake cycle...................................................................... Page 1 Oven not heating but Cooktop works...........................................................................
Table Of Contents (continued) Fabric Care Product Updates (continued)..................................................................................... Page 32 Horizon Next Generation . ........................................................................................................ Page 32 Steam Dryers Filling With Water............................................................................................ Page 32 Whirlpool Cabrio and Maytag Bravos Dryers..................................
Cooking Updates Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range Gas Smell in Upper Oven Models: Maytag MGT8655X*-0 KitchenAid KGRS505X**-0 MGT8775X*-0 YMGT8775X*-0 KERS505X **-0 MGT8885X*-0 YMGT8885X*-0 KERS507X**-0 MET8665X*-0 YMET8665X*-0 KDRS505XSS*-0 Whirlpool GGG388LX*-0 YGGG390LX*-0 GGG390LX*-0 YKERS507X*-0 GGE388LX*-0 GGE390LX*-0 MET8775X*-0 MET8885X*-0 *All Colors YMET8885X*-0 All models built before Code Date D116 (April 2011) Concern: Gas smell from upper oven
Cooking Updates Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range Oven not heating but Cooktop works Models: Maytag MGT8655X*-0 YMGT8775X*-0 MGT8775X*-0 YMGT8885X*-0 KitchenAid KGRS505X**-0 Whirlpool GGG388LX*-0 YGGG390LX*-0 GGG390LX*-0 MGT8885X*-0 *All Colors Concern: Oven not heating but Cooktop works. Cause: Manual Gas Shut Off Lever UP in the OFF position as shown. Solution: Push lever down to turn gas supply on. This new lever manually shuts off the GAS SUPPLY for the OVENS.
Cooking Updates Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range Lower Oven Door coming off Hinges Models: Maytag MGT8655X*-0 KitchenAid Whirlpool KGRS505X**-0 GGG388LX*-0 MGT8775X*-0 YMGT8775X*-0 KERS505X **-0 GGG390LX*-0 MGT8885X*-0 YMGT8885X*-0 KERS507X**-0 MET8665X*-0 YMET8665X*-0 KDRS505XSS*-0 YKERS507X*-0 YGGG390LX*-0 GGE388LX*-0 GGE390LX*-0 MET8775X*-0 MET8885X*-0 *All Colors YMET8885X*-0 All models built before Code Date D120 (May 2011) Concern: Lower Oven Door com
Cooking Updates Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range Energy Saver Mode Models: Maytag MGT8655X*-0 KitchenAid Whirlpool KGRS505X**-0 GGG388LX*-0 MGT8775X*-0 YMGT8775X*-0 KERS505X **-0 GGG390LX*-0 MGT8885X*-0 YMGT8885X*-0 KERS507X**-0 MET8665X*-0 YMET8665X*-0 KDRS505XSS*-0 YKERS507X*-0 YGGG390LX*-0 GGE388LX*-0 GGE390LX*-0 MET8775X*-0 MET8885X*-0 YMET8885X*-0 *All Colors This information is not provided in all Use and Care Guides.
Cooking Updates KitchenAid Electric Freestanding Double Oven Range Diagnostic Mode for Cooktop Elements not Working Models: KERS507XSS, YKERS507XSS Concern: Diagnostic procedure listed in the Tech Sheet for testing the cooktop tap touch controls is incorrect. Cause: The Diagnostic mode for the cooktop is not available yet. There is a diagnostic procedure in the Tech Sheet (W10323648A), but the procedure does not work as published.
Cooking Updates Standard Clean Gas Freestanding Ranges Surface Burners not Lighting Models: Amana Estate Maytag Roper AGG222VD*0 TGG222VD*0 MGR5605W*0 FGP305KW5 SF110AXS*1 WFG110AV*0 AGR3311WD*0 TGP305R*2 FGP305KW6 SF110AXS*2 WFG111SV*0 AGR4422VD*0 TGP305R*3 FGP305KW7 SF111PXS*2 WFG114SV*0 AGR4433XD*0 TGP305T*0 FGP314T*0 SF114PXS*1 WFG114SW*0 TGP305T*1 SF114PXS*2 WFG231LV*0 TGP310T*0 SF216LXS*0 TGP310T*1 SF216LXS*1 *All Colors Whirlpool TGP314T*0 Code Dates: VE040 through V
Cooking Updates Whirlpool Self-Clean Gas Freestanding Ranges Self-Clean Cycle not working Models: WFG361LV, WFG366LV, WFG371LV, WFG374LV, WFG381LV Code Date: R001 - present Concern: Self Clean cycle not working. Cause: Once the cleaning temperature has been reached, the electronic control requires a 12-hour delay before another self-clean cycle can be started (standard operation).
Cooking Updates All Cooking Products with Electronic Oven Controls “F9 E0” Error Code Concern: “F9E0” error code appearing on oven control. Cause: This code will most often indicate that the appliance is wired incorrectly at the home electrical supply, or at the hard wire connection. Production of controls with the “F9 E0” error code started February 2011 on all electric low end of the model line controls.
Cooking Updates Gas and Electric Freestanding Ranges Models: See Chart on page 10 Freestanding ranges w/serial numbers starting with “R” (Code Date: R031 August 2010 to present), are being manufactured with a new, “passive” door hinge design. • • • The new “passive” design has one door hinge with a spring, and the other hinge does not. The one-spring design is engineered with enough force to balance the door properly.
Cooking Updates Hinge Kit # Model Number AER5522VA*0 GFE461LV*0 IVP33800 MER7662W*1 RF263LXT*3 TES325VQ0 WFE361LV*0 AER5522VC*0 GFE471LV*0 IVP85801 MER7765W*1 RF264LXSQ3 TES326VD0 WFE364LV*0 YGFE471LVS0 TES355VQ0 WFE366LV*0 YMER7651WS1 TES356VD0 WFE371LV*0 YMER7660WW1 AER5830VA*0 W10347463 LW P MER7775W*1 AER5844VA*0 GFG461LV*1 AER5844VC*0 GFG464LV*1 MGR7661W*1 TGS325VQ1 WFE374LV*0 YMER7662WS1 AER6011VA*0 GFG471LV*1 MGR7662W*1 TGS326VD1 WFE381LV*0 YMER7765WW1 WFG361LV
Cooking Updates KitchenAid and Jenn-Air Induction Cooktop Installation Over Built-In Oven Models: KICU509X, KICU569X, JIC4430X, JIC4536X IMPORTANT: For proper ventilation, a 3/16” (5 mm) vent is required under the cooktop, in the front of the cabinet, when it is installed above a built-in oven. The ventilation opening is to extend the full length of the cooktop cutout. The New KitchenAid and Jenn-Air products launching in June 2011 are approved for installation over an oven.
Cooking Updates All Induction Cooktops Models: IKEA Whirlpool KitchenAid Jenn-Air ICI500X GCI3061X KICU500X JIC4430X KICU508X JIC4536X KICU568X Concern: F47 Error Code flashing. (Issue with line fuses or communication cables) Engineering is not able to simulate the F47 condition in their lab. A request is being made to anyone that comes across this error code to exchange the unit and send the faulted cooktop to engineering.
Cooking Updates KitchenAid and Whirlpool Microhood (MHC) Microwave Microwave Oven Door Difficult to Remove Concern: Removing oven door difficult because hinge mounting screw are stripping out. Cause: Manufacturing is using a locking sealant on the screw that makes it difficult to remove. Hinge is welded in place, so removing it is not possible. Solution: Use a soldering gun to heat the sealant before attempting to remove the screw.
Cooking Updates Whirlpool Microhood (MHC) Microwave F7 Error Code Model: GMH5205XV*0 An F7 error code means that the magnetron is not operating because somewhere within the power circuit to the magnetron, there is a break in the circuit. Each of the circled components within the circuit need to be tested for proper operation. If these components test correctly, you will need to perform the following tests. The 15 step procedure below provides the voltage outputs you need to test for. 1.
Cooking Updates Ø If 120 volts is present and the MW relay 4903 does not close (send the 120 volts to the inverter boards), unplug microwave oven or disconnect power. Replace PCBA, and go to Step 14. 8. If 120 volts are supplied through the relay to the inverter: Ø Check for 5 VDC (microwave oven off) and 2.4 VDC (microwave oven running) at connector P23-3 to P23-2 of the PCBA. Ø If a reading of 0.15 VDC is measured, the source of the problem is either the magnetron or the inverter board. 9.
Cooking Updates Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven Microwave oven will not pop popcorn Concern: Dedicated Microwaves and Combo Ovens not cooking popcorn properly. Solution: Service Pointer W10406260, March 2011, Microwave oven will not pop popcorn. Field Repair Kit numbers have been released. Kit # W10394931 & W10394932 contain a control board, broil element, and instruction sheet.
Cooking Updates Jenn-Air and KitchenAid Freestanding Outdoor Grills Starting April 2011, KitchenAid will NO longer be marketing and selling Freestanding Grills. For inquiries or support on KitchenAid or Jenn-Air grills listed below. Refer the consumer to: 1-877-373-2301 or www.Nexgrill.net. KitchenAid will continue to market Built-in Grills under our current model number system.
Cooking Updates Maytag 10 year Limited Parts Warranty Appliance Qualified Models Component Appliance MMV5208W Microwaves MMV6180W MET8665X MET8775X MET8885X MGT8655X Gas Ranges MGT8775X MGT8885X Magnetron MHWE250X MHWE400W MHWE450W Oven & Cooktop Elements MHWE550W MHWE950W MVWB300W Burners Grates Washers MDB7600AW MDB7709AW Dishwashers MDB7759AW MDB7809AW MDB8050AW Component MHWE200X MMV6186W Electric Ranges Qualified Models MVWB450W MVWB750W Motor Wash Basket MVWB85
Cooking Updates Remanufactured Electronic Controls Available CG Industries, Ltd. (CGI) will repair your control and have it returned to your attention. CGI is an Independent Appliance Control rebuilder. CGI will make every effort to rebuild your control and return it back to you within 24-48 hours of receipt. Fill out an order form similar to the one above and send payment and the control board to the address provided.
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Fabric Care Product Updates Crosley, Maytag, and Whirlpool Top Load Washers Design Change/Elimination of Counter Weight Initial Models: CAW12444XW MVWX500XW1 MVWX500XL1 MVWX550XW1 MVWX600XW1 MVWX600XL1 MVWX700XW1 MVWX700XL1 MVWC400XW2 WTW5600XW2 WTW5640XW2 WTW5700XW2 WTW5500XW2 WTW5500XL2 WTW5550XW2 WTW5700XL2 WTW5610XW2 WTW4950XW2 Old Design New Design The counter balance weight is being eliminated, see figure 1.
Fabric Care Product Updates Maytag and Whirlpool Front Load Direct Drive Washers No Spin or Wet Clothes Complaint Model Numbers: WFW94HEX*0 WFW95HEX*0 WFW97HEX*0 MHW6000X*0 MHW7000X*0 Serial Numbers: Prior to C053 Customer Concern: The customer may experience the washer not completing the cycle, not spinning, not draining or wet clothes at the end of the cycle. Cause: 1. Single item loads may create an “off balance” condition that will prevent the washer from reaching full speed spin. 2.
Fabric Care Product Updates Amana, Estate, Crosley, Maytag and Whirlpool Dryers Drum may not ride on front panel bearing block IV85001 CGD126SXQ0 WGD4750XQ0 Models: NGD5100TQ1 NED5100TQ1 CEDX631VQ1 7MMGP0035WQ0 WED5590VQ1 WGD5590VQ1 CED126SXQ0 WED4750XQ0 Serial Range: M044 - M103 Customer Concern: Drum may not ride on front panel bearing block, see figure 1. This may also damage the right hand support roller. Correction: Order replacement drum assembly and right hand support roller.
Fabric Care Product Updates Maytag and Whirlpool Front Load Washers Selector Knob Breaks Customer Concern: Selector Switch Knob Breaks. Correction: Order a new console from the attached list and install.
Fabric Care Product Updates Maytag and Whirlpool Dryers Motor Pulley Comes Loose Model Numbers Serial Number Range M035 -M105 MEDB200VQ0 MGDB200VQ0 WED7300XW0 WGD7400XW0 YMEDB850WQ0 MEDB400VQ0 MGDB400VQ0 WED7400XW0 WGD7600XW0 YMEDB850WR0 MEDB800VQ0 MGDB800VQ0 WED7600XW0 WGD7800XB0 YWED7300XW0 MEDB850WB0 MGDB850WB0 WED7800XB0 WED7800XB0 YWED7400XW0 MEDB850WL0 MGDB850WL0 WED7800XL0 WGD7800XW0 YWED7600XW0 MEDB850WQ0 MGDB850WQ0 WED7800XW0 YMEDB400VQ0 YWED7800XL0 MEDB850WR0 MGDB850
Fabric Care Product Updates Maytag and Whirlpool Dryers Motor Pulley Comes Loose (continued) c.) Apply a coating of medium strength thread lock (Thread lock 242 -part # 4210460) to the entire length of threads on the blower shaft. See figure 3. Apply thread lock Figure 3 Install pulley and tighten. d.) Use a crescent wrench or 1 1/8” open end wrench on the pulley nut and a ½ square drive ratchet to hold the blower wheel and tighten. See figure 4.
Fabric Care Product Updates Belt Drive, Top Load Washers with Lid Strike (AKA VMW) Lid Will Not Lock Lid Will Not Lock On the top-load washers, if you receive a lid will not lock complaint, check the installation of the lid latch mechanism on the door. On some units, the lid latch was installed incorrectly— on the inside of the latch bracket. The lid latch mechanism must slide over the latch bracket and secured in place.
Fabric Care Product Updates Whirlpool Gas and Electric Dryers With LCD Displays User Interface Not Responsive or Displays Error Codes WED97HEXW0 WGD97HEXL0 YWED97HEXR0 Models: WED97HEXL0 WED97HEXR0 WGD97HEXR0 YWED97HEXW0 WGD97HEXW0 YWED97HEXL0 All Serial Numbers Customer may experience one or more of the following: • The LCD display indicates the dryer is running a cycle, but the drum is not spinning. • The power button will not turn off the display. • Start/Pause may have no effect.
Fabric Care Product Updates Whirlpool Gas and Electric Dryers With LCD Displays User Interface Not Responsive or Displays Error Codes (continued) P03 P12 Figure 1 Add the 4-pin connector assembly to P12. Add the 5-pin connector assembly to P03. Route the resistor assemblies through the guides as illustrated in figure 1. Figure 2 Tape the two resistor assemblies to the back side of the User Interface using electrical tape (min 0.5” tape connected on each side). See figure 2.
Fabric Care Product Updates Classic Direct Drive Top Load Washers Splashing During Wash/Rinse Cycle Complaint: Splashing during wash/rinse cycle. Resolution: Increase load size. Wash and Rinse water levels are approximately 7”. The user can adjust the Wash water level; however, the Rinse level is not user adjustable. 90° Twist Lock Rinse Level Switch Wash Level Switch (User Controlled) Adjust Rinse pressure switch to increase rinse water level. 1. Unplug or disconnect power. 2. Remove control panel. 3.
Fabric Care Product Updates VMW Belt Drive Top Load Washers Washer squeaks/squeals during agitation or spin Complaint: VMW washer squeaks/squeals during agitation and/or spin. Cause: This is not suspension related. The seals on the gear case were not lubricated properly at the factory. Resolution: 1. Drop gear case. 2. Gently pull seal back and apply grease into area under lip of seal between the spin tube and gear case (Figure 1). 3.
Fabric Care Product Updates Horizon Next Generation Steam Dryers Filling With Water WED9270XW0, 1, 2 WED9270XR0, 1, 2 WED9270XL0, 1, 2 WGD9270XW0, 1 Models: WGD9270XR0, 1 WGD9270XL0, 1 YWED9270XW0, 1, 2 YWED9270XR0, 1, 2 YWED9270XL0, 1, 2 7MWGD9270XR0, 1 7MWGD9270XL0, 1 Serial Numbers: All Whirlpool Horizon Next Generation steam dryers up to production week M124. Concern: Steam dryers are filling with water.
Fabric Care Product Updates Whirlpool Cabrio and Maytag Bravos Dryers Beeping Before End-of-Cycle Complaint: Nuisance beeping during cycle, or before end-of-cycle, but not at end-of-cycle. This is NOT Wrinkle Shield tone related. Resolution: To stop beeping during cycle, simply turn the Damp Dry Signal to “Off”. Damp Dry beeps when clothes are 80% dry. This info is in the Use and Care Guide. Why Use Damp Dry: Select the Damp Dry Signal to alert you that your clothes are approximately 80% dry.
Fabric Care Product Updates Whirlpool and Maytag Top Load HE Washers Poor Washability Concern: Increased service call volume from customers concerned with cycle selection, cycle times and different sounds they are encountering with their new washer. Cause: Consumers have the expectation that this washer will act and sound like their previous machine.
Fabric Care Product Updates Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers LCD DIAGNOSTIC SOFTWARE Diagnostic Home Screen Error Diagnostic: Access Error Codes, Error History, Quick Diagnostic Test, and Clear All Errors. Component Activation: Activation and functional testing of system components and sensors. System Info: Displays model #, serial #, hardware info, and other system variables if available. Exit Diagnostics: (Not shown) Exits Service Diagnostics and returns to standby mode.
Fabric Care Product Updates New Whirlpool Cabrio and Maytag Bravos Dryers New Diagnostic Test Mode Concern: The service technicians are unable to access the new Cabrio and Bravos dryers using the old service diagnostic mode activation. “Press/hold 2-5 seconds, release for 2-5 seconds, Press/ hold 2-5 seconds, release for 2-5 seconds, press/hold 2-5 seconds.
Clean Up Updates New Dishwasher Global Wash System WDF530PAY WDT710PAY WDF530PLY WDT770PAY WDF730PAY WDT790SAY WDF750SAY WDT790SLY WDT910SAY 2 ½” Console Models Fully Integrated Door (FID) Models Start of Production: 8-8-11, Order to Ship: 9-1-11 Global Wash System Features: • TurboZone Manifold • Triple Filtration System • Easy flip open track stops • Diverter models use only 0.9 gal.
Clean Up Updates New Dishwasher Skywalker Control Board Fuse Service Check: F8 = Motor Fuse F9 = Small/Triac Load Fuse Check operation of loads during Service Diagnostics Cycle. • If any of the triac loads work, then F9 Fuse is OK. If all triac loads fail to work, then F9 Fuse could be open. See Resistance Check. • If Wash Motor does not work, then F8 Fuse could be open. See Resistance Check. Fuse Resistance Check: 1. Unplug dishwasher or disconnect power. 2. Measure resistance of fuse F8 and/or F9.
Clean Up Updates Skywalker Power Pin Peninsula Slots & Connector Box Power Pin Peninsula Slots Implemented on all Skywalker controls similar to what was done on the Yoda controls. The peninsula slots open like an “arc tracking fuse” to stop arc tracking activity on the board instead of relying on the traditional TCO.
Clean Up Updates Eltek Wax Motor Theory of Operation With the “push” type thermo actuators, the heat sensitive substance expands and gradually pushes the plunger out of the body (approx 60 sec). When the PTC is de-energized, the wax motor cools down and the plunger, assisted by a spring, retracts to its rest position (approximately three minutes). Service Diagnostics Wax Motor vs.
Clean Up Updates ProDry™ (w/Fan Assist Operation) vs. non Fan Assist Models refer to Service Pointer # W10436103 Serial Range: F040 start of production Model Numbers: See table on next page Concern: To understand the two venting designs—and the possible root causes for moisture on cabinets or in between the inner and outer door panels. Overview: There are two vent designs used, fan assist and non fan assist. See figure 1 & 2. Both venting designs act similar with the exception of the dry cycle.
Clean Up Updatesof Your Service Department Attention TECHNICAL For Immediate Laundry Products Technical Service Pointer #: W10436103 ProDry™ (w/Fan Assist Operation) vs.
Clean Up Updates affresh™ Dishwasher & Disposal Cleaner refer to Training Pointer # W10388297 Concern: Phosphate-Free Dishwasher Detergents May Cause White Film. Most states have been transitioning to phosphate-free dishwasher detergents that may leave the dishwasher with odor-causing mineral build-up and white filming.
Clean Up Updates EZ Slide Tines May Bind Clips Concern: The EZ Slide tines located on the lower rack may bind due to hard water deposits. Clips Solution: A drop of rinse aid on each of the clips will help lubricate the area and allow the tines to move back and forth more freely. Lower Rack w/EZ Slide Tines Techline Tips • Diagnostics—Always run diagnostics and check for error codes. If an error code is present, test the suspect component(s). Replacing the control rarely resolves an error code.
5 = MID LINE 7 = HIGH (GOLD) 9 = HERO (GOLD) I = IN-SINK Q = GARBAGE DISPOSER 3 = LOW LINE 1 = OPP D = DRAWER T = TOP CONTROLS 4 Series P = PORTABLE F = FRONT CONTROLS T = TRASH COMPACTOR 3 Sub Platform / Fuel D = DISHWASHER 2 Platform 0-9 TBD 0-9 5 6 Feature Feature C = CONTINUOUS FEED (DISPOSER) Z = STANDARD PLASTIC TUB S = STAINLESS TUB P = PLASTIC TALL TUB 7 Size / Key Feature Completely redesigned model number nomenclature to support kitchen suites and provide consistency.
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Refrigeration Updates Broken Ice Chute Tab See Model Number List (on the following pages) The tab on the Ice Chute may break Repair with Ice Dispenser Tab Kit (Part #8201756) This tab may break Do not break off this tab Parts Included 1. Ice Door Assy 2. Torsion Spring 3. Pin - Ice Door 4. Steel Door Tab Bracket w/Tape 5. Support clip 6. Dashpot A Broken Tab installation video is available on Service Matters: RefrigIceDoorKitforBrokenTabInstallation.
Refrigeration Updates Broken Ice Chute Tab (continued) Model Numbers for Broken Ice Chute Tab ASD2511WRB ED22TQXEN ED2FHGXSB ED2SHAXNB ED5HHAXVB ASD2520WRB ED22TQXGN ED2FTGXKQ ED2SHEXMQ ED5HHEXTB ASD2522VRB ED22UEXHT ED2FVGXSS ED2SHEXXB ED5HHGXNL ASD2522WEB ED22UQXGW ED2GHEXNB ED2SHGXMQ ED5HHGXTQ ASD2522WRB ED25CEXJB ED2GHGXMB ED2VHEXSB ED5HVAXVL ASD2523WRB ED25CQXFB ED2GPWXKW ED2VHEXTB ED5HVEXVB ASD2524VEB ED25CQXHB ED2GTGXKQ ED2VHEXVB ED5JHAXML CS20TKXNQ ED25DQXFB ED2G
Refrigeration Updates Broken Ice Chute Tab (continued) Model Numbers for Broken Ice Chute Tab ED5PHEXRB GC5CHAXNB GD5FVAXVA GS5SHAXSA KSBS25IVBL ED5PVEXVS GC5SHAXVA GD5LHGXKB GS5SHAXTB KSCK23FVBL ED5PVEXWS GC5SHEXNB GD5LHGXLB GS5SHGXKB KSCK25FVBL ED5RHAXNB GC5SHGXKB GD5NHAXMB GS5SHGXLB KSCS22QFAL ED5RHEXMQ GC5SHGXLB GD5NHGXKQ GS5SVAXVA KSCS23FSBL ED5RHEXNL GC5THEXNB GD5NHGXLQ GS5VHAXWA KSCS23INBL ED5RHEXTL GC5THGXKB GD5PHAXLB GS6QHAXKQ KSCS25FJSS ED5RHGXMQ GC5THGXLB GD5P
Refrigeration Updates Broken Ice Chute Tab (continued) Model Numbers for Broken Ice Chute Tab KSRB25FRBX KSRP25FTBL KSRX25FTBL RS25AQXFN KSRB25FTBX KSRS22KGAL KSRX25FVBL RS25AQXGN KSRB25QGSS KSRS22QFAL KSRY25CRMS RS25AQXKQ KSRB27FGBL KSRS22QGAL MCD2358WEB RS25CFXTQ KSRB27FHBL KSRS25CHBL MSD2242VEB RS25CGXTD KSRB27QGSS KSRS25CKBL MSD2254VEA SS22AEXHW KSRC25FVBL KSRS25CNBL MSD2254VEY SS22AFXKQ KSRD22FKBL KSRS25FGAL MSD2258KEB SS22AQXKQ KSRD22FTBL KSRS25IHBL MSD2258KGB SS25AE
Refrigeration Updates SxS Freezer Door Consolidation F.Y.I. Currently Whirlpool is undergoing a “stock reduction” project for Side-by-Side Freezer Doors. The program will be consolidating door designs to reduce inventories. Door kit will be constructed with many of the dispenser components not included in the kits. A Replacement Freezer Door video is available on Service Matters: RefrigReplacementFreezerDoorConsolidation.
Refrigeration Updates KitchenAid & Whirlpool Measured Fill Calibration Procedure French Door/Double Door and SxS Models: GSS30C6EY*0, GSS30C7EY*0 KFXS25RY**0, KSF26C4XY**0, KSC23C8EY**0, KSC23C9EY**0, KSC24C8EY**0, KSO24C8EY**0, KSF26C6XY**0, KSF26C7XY**0 Code Date: HR109 to HR135 (March 2011) Concern: The Smart Valve currently used in the refrigerator models listed is being phased out and replaced by a new flow washer that uses a timed fill process.
Refrigeration Updates KitchenAid & Whirlpool Measured Fill Calibration Procedure (cont.) Exit out of service mode and check the accuracy of the fill. Repeat the process until the measured fill is accurate. For under filling: The value in step 49 needs to be set lower. Press SW2 to decrease the number which increases the volume. For overfilling: The value needs to be set higher. Press SW3 to increase the number which decreases the volume.
Refrigeration Updates Top Mount Refrigerator Door Handles Hitting Handles making contactConcern: Refrigerator and Freezer door handles hit when closing the door. Solution: Remove Freezer door. Add an additional plastic washer (Part # W10428962) to the top of the center hinge. Note: A Shim Kit for Top Mount refrigerators has been developed for use with door reversal and alignment.
Refrigeration Updates Refrigerator Gasket Seal Check FYI: Prior to door swing reversal or adjustment, the gasket may become pinched or compressed. Consequently, when the door swing is reversed, the door gasket may not seal properly due to the compression of the seal. Solution: If the gasket doesn’t seal, use a hair dryer or heat gun to heat the gasket. Expand the gasket and reform it to its original thickness.
Refrigeration Updates Maytag and Whirlpool Door Reversal Kit being shipped with Refrigerators Models: Whirlpool Door Reversal Kit # W10395148 WRT359SFY* WRT3L9SZY* WRT579SMY* WRT311SFY* WRT351SMY* WRT3L1SZY* WRT571SMY* WRT5L1SMY* WRT108TFY* WRT138TFY* WRT1L1TZY* Maytag Door Reversal Kit # W10395148 M9BXXGMY* M1BXXGMY* M1BXXLZY* * All Colors FYI: A Door Reversal kit containing a badge, screws and a scraper to use when reversing the door swing on Whirlpool and Maytag refrigerators is now shipped with t
Refrigeration Updates Crispers and Pans Difficult to Pull Out of Refrigerator Models: WRT351SFY*0, WRT359SFY*0, WRT1L1TZY*0, WRT311SFY*0, WRT108TFY*0 WRT138TFY*0, M1TXEGMY*0 Concern: Crispers and pans do not glide smoothly when they are pulled open. Solution: Add a light coating of Silicone grease Part # 542638 to the bottom side of the outside edge of the pans.
Refrigeration Updates Refrigerator Compartment Freezing Models: Amana A1RXNGFY*00 A9RXNGFY*00 Maytag M1TXEGMY*00 Whirlpool WRT108TFY*00 WRT138TFY*00 WRT1L1TZY*00 WRT311SFY*00 WRT351SFY*00 WRT359SFY*00 WRT3L1SZY*00 WRT3L9SZY*00 * All Colors Code Dates: VS11 – VS27 (March, 2011 to July, 2011) Concern: Foods are freezing in my refrigerator. Cause: The location and placement of the thermostatic bulb is critical.
Refrigeration Updates Maytag and Whirlpool New EZ-Connect IceMaker Kit Models: M1BXXLZY*0, WRT3L9SZY*0, WRT1L1TZY*0, WRT3L1SZY*0 F.Y.I. A new EZ connect - Ice Maker kit is available for the models listed. Part number for the new kit is W10365049. (Sales # ECKMFEZ1). An Installation video is available on Service Matters: RefrigEZConnectIceMaker.
Refrigeration Updates In-Door-Ice (IDI) Refrigerators The current In-Door-Ice maker module is being replaced with a new design ice maker. The new ice maker will directly replace the current model. This quality improvement includes: • Open contacts to sealed switches to reduce the chance of contamination.
Refrigeration Updates Side by Side Refrigerators Model: GC3SHAXVS03 (504 total units) Code Date: Units built between S04027119 – S04027624 (October, 2010) Test model refrigerators featuring a new “no-oil” compressor and an inverter have been built and placed across the United States. Engineering does not want the compressor or the inverter serviced on these units. Any product requiring replacement of one or both of these components should be exchanged.
Refrigeration Updates New Drain Pump for 50# Ice Maker • • • • • • • • • Larger pump discharge tube Drain tube going from 3/8” to ½” ID, corrugated tube with molded end similar to dish Higher torque motor Completely encapsulated control board for moisture protection Larger reservoir (insulated) Larger check valve and relocated to reservoir inlet Ice bin to pump tube Santoprene (eliminate condensation) Increased pump flow rate by approximately 2:1 Pump mounted on same foot print as current pump for drop in
Service Pointer Index Cooking BRAND & ID# Whirlpool, KitchenAid 4317445A Whirlpool, KitchenAid 4317445B KitchenAid, Jenn-Air W10406260 Estate & Magic Chef W10407113 DESCRIPTION DATE ISSUED Built-In Single and Double Ovens Oven doesn’t work after Self Clean Cycle 01/11 Built-In Single and Double Ovens Oven doesn’t work after Self Clean Cycle 03/11 Single Built-In Microwave Ovens and Built-In Microwave Combination Ovens Microwave will not pop popcorn 03/11 Standing Clean Gas Freestanding Rang
BRAND & ID# Whirlpool W10403266 DESCRIPTION DATE ISSUED Duet Front Load Direct Drive Dryers With LCD Displays User Interface Not Responsive or Displays Error Codes 04/11 Amana, Estate, Crosley, Maytag, Whirlpool W10410553 Classic Dryer, Console-lint screen on top Drum may not ride on front panel bearing block 04/11 Whirlpool, Maytag W10411107 Top Load Washers Broken Lid Lock 05/11 Horizon Next Generation Steam Dryers Steam Dryers Filling With Water 06/11 Whirlpool, Maytag, Amana, Roper W
BRAND & ID# Whirlpool, Maytag R8178825 Whirlpool R-W10375898 DESCRIPTION Refrigeration DATE ISSUED 26’ SXS Refrigerators New Global Design Platform/Location of Water Line Connections 02/11 SXS XXL Refrigerators Water Filter Housing/Door Misaligned 02/11 Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana W10365447 Bottom Mount Refrigerator Freezers w/Ice & Water Dispenser in Door Design Change-Ice door solenoid eliminated 03/11 Amana, KitchenAid, Maytag, Whirlpool W10403998 25’ SXS Refrigerators A
BRAND & ID# Whirlpool, Maytag W10412831 Whirlpool, Maytag W10419092 Delivery and Installation DESCRIPTION DATE ISSUED Top Load Washers Increased service call volume from customers concerned with cycle selection, cycle times and the different sound they are encountering. 05/11 Top Load Washers Increased service call volume from customers concerned with cycle selection, cycle times and the different sound they are encountering.
TRAINING EVALUATION Please use this page as a reminder to provide us with feedback on today’s meeting. Complete the online evaluation form, located on the Service Matters website @: www.servicematters.
