Use & care guide

Cooking Updates

Jenn-AirandKitchenAidBuilt-InSingle&ComboMicrowaveOven

Microwave oven will not pop popcorn

Concern: Dedicated Microwaves and Combo Ovens not cooking popcorn properly.

Soluon: Service Pointer W10406260, March 2011, Microwave oven will not pop popcorn.

Field Repair Kit numbers have been released. Kit # W10394931 & W10394932 contain a

control board, broil element, and instrucon sheet.

NOTE: The Broil element and the control board need to be replaced, it is very important that

both components in the kit are replaced when servicing this issue.

Thebroilelementsareverysimilarandthedierencesarediculttonoce.Aoneinchdierencebetween

the placement of the support brace would not be evident to a service man and he might decide not to

changetheelement.Thisdecisionwillturnouttobeabadone.Thenewcontroladdsmetothepopcorn

cycleandtheelementiscongureddierently.Theymustbothbechangedout.