CONSUMER SERVICES TECHNICAL EDUCATION GROUP PRESENTS L-68 Front-Loading Automatic Washer Model Numbers: GHW9100L GHW9200L JOB AID Part No.
FORWARD This Whirlpool Job Aid, “Front-Loading Automatic Washer,” (Part No. 8178076), provides the technician with information on the installation and service of the Front-Loading Automatic Washer. It is to be used as a training Job Aid and Service Manual. For specific information on the model being serviced, refer to the “Use and Care Guide” or “Tech Sheet” provided with the washer. The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.
TABLE OF CONTENTS GENERAL INFORMATION ....................................................................................................... 1-1 Safety First ......................................................................................................................... 1-1 Model/Serial Number Designators ................................................................................... 1-2 Specifications ............................................................................................
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GENERAL IMPORTANT SAFETY INFORMATION Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on the appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.
WHIRLPOOL MODEL & SERIAL NUMBER DESIGNATORS MODEL NUMBER MODEL NUMBER G H W 9100 L W 0 PRODUCT GROUP G = Gold Line Laundry PRODUCT IDENTIFICATION H = Horizontal Axis - Domestic FEATURE CODE W = Resource Saving FEATURE CODE 9100 = Non-Heated 9200 = Heated YEAR OF INTRODUCTION L = 2002 COLOR CODE W = White/Grey Q = White/Blue ENGINEERING CHANGE 0 = Basic Release; 1 = First Revision; 2 = Second Revision SERIAL NUMBER SERIAL NUMBER CS L 36 50001 MANUFACTURING SITE CS = Schorndorf, Germany YEAR OF MANUFA
SPECIFICATIONS Model Number Color Electrical Requirements Heating Power Max. Current Rated Current Voltage Frequency Gallons/Normal Cycle Capacity Volume Max. Spin Speeds Dimensions Height Height (Feet Extended) Width Depth Weight Installation Options Programs Program Selector Temperature Selector Spin Speed GHW9100LW/Q W = White/Grey Q = White/Blue GHW9200LW/Q W = White/Grey Q = White/Blue No Heating Element 12A 15A 120V 60Hz 15.8 Gal./60 L 19.8 lbs. (9 kg.) 3.7 cu. ft.
WARRANTY WHIRLPOOL WASHER WARRANTY LENGTH OF WARRANTY: FULL ONE-YEAR WARRANTY FROM DATE OF PURCHASE WHIRLPOOL WILL PAY FOR: WHIRLPOOL WILL NOT PAY FOR: LIMITED TWO-YEAR WARRANTY FROM DATE OF PURCHASE For two years from the date of purchase, FSP® replacement parts only to correct defects in the electronic control boards if defective in material or workmanship.
INSTALLATION INFORMATION Optional Pedestal INSTALLATION REQUIREMENTS A pedestal may be purchased separately for this washer. This pedestal will add about 14 inches to the height of your unit for a total vertical height of approximately 52 inches (132 cm). Tools and Parts Assemble the necessary tools and supplies before beginning the washer installation. The parts supplied are in the washer basket. Tools needed for connecting the water inlet hoses • Pliers (that open to 1 9/16 in.
Drain System Washer Dimensions The washer can be installed using the standpipe drain system (floor or wall), the laundry tub drain system, or the floor drain system. Select the drain hose installation method you need. (See “Alternate Parts You May Need.”) Standpipe drain system - wall or floor (view 1 & 2) Custom undercounter installation The dimensions shown are for the minimum spacing allowed. The standpipe drain requires a minimum diameter standpipe of 2 in. (5 cm).
Electrical Requirements GROUNDING INSTRUCTIONS For a grounded, cord-connected washer: This washer must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electrical shock by providing a path of least resistance for electric current. This washer is equipped with a cord having an equipmentgrounding conductor and a grounding plug.
There are 4 bolts in the rear panel of the washer that support the suspension system during transportation. Connect the Inlet Hoses Connect the inlet hoses to the water faucets Make sure the washer basket is empty. 1. Attach the hose with the red color indicator to the hot water faucet. Screw on coupling by hand until it is seated on the washer. 2. Attach the hose with the blue color indicator to the cold water faucet. Screw on coupling by hand until it is seated on the washer. 3.
Level the Washer Properly leveling your washer prevents excessive noise and vibration. 1. Check the levelness of the washer by placing a level on the top edge of the washer, first side-toside, then front-to-back. If the washer is against a wall, move the washer out slightly before tipping back. If the washer is not level, first prop the front with a wood block (2” x 4”) and adjust the feet as necessary; then prop the back and adjust feet as necessary. Repeat this step until washer is level. 2.
INSTALLATION INSTRUCTIONS Pedestal Fig. 2-1 4. Remove the “HOT” and “COLD” fill hoses from the back of the washer. ! WARNING Use two or more people to move washer and dryer. 5. Disconnect the drain hose from the washer and drain any water in the hose into a bucket. Failure to do so can result in back or other injury. 6. Pull the washer away from the wall so it can be tipped on its back. EXCESSIVE WEIGHT HAZARD Before you start... Important: If the washer is already installed, it must be uninstalled.
Installing the Pedestal 1. Open the pedestal drawer. Remove the envelope taped inside the drawer. This envelope contains four (4) #12 x 5/8” (1.6 cm) hex head sheet metal screws that will be used in Steps 4 and 5. 2. Remove the Phillips head screw from both drawer sides and set the aside. (Fig. 2-3) Remove the drawer and set it aside. Push the slides back into the pedestal. Fig. 2-5 Lift the pedestal toward the front of the washer and install the two (2) remaining hex head sheet metal screws.
10. When the washer is level, use a 9/16” open-end wrench to securely tighten all four (4) feet locknuts against the pedestal. (Fig. 2-7) The locknuts must be tightened. Fig. 2-7 11. Pull both drawer slides out and reassemble the drawer to the drawer slides with the two (2) Phillips head screws. (Fig. 2-8) Use of the two (2) dividers is optional. Close the drawer. Fig.
THEORY OF OPERATION INTRODUCTION The and Front-Loading Automatic Washers present a number of new features and operating characteristics quite different from previous models. In addition to the introduction of front-loading operation, The washers contain a number of unique operating features designed to increase clothes cleaning ability while offering very high water and energy conservation.
The dispenser drawer has four separate compartments for adding laundry products to the wash load. These compartments are: 3 1 1. 2. 3. 4. Prewash Detergent Compartment Main Wash Detergent Compartment Bleach Compartment Fabric Softener Compartment 4 2 Laundry products are diluted and dispensed automatically at the proper time during the wash cycle. Fig. 3-3 The separator in the Prewash and Main Wash Detergent Compartment can be moved to accommodate either liquid or powdered detergents. (Fig.
Pressure Switch Pressure Switch The pressure switch is located in the top right rear corner of the washer. (Fig. 3-7) This switch senses water level in the wash tub. The control signal from the pressure switch is sent to the Central Control Unit and is used to determine the amount of water introduced into the wash tub during the wash cycle. The pressure switch also senses the suds level in the wash tub. If excessive sudsing occurs, the washer starts an automatic suds routine.
CYCLE DESCRIPTION Sanitary Use this cycle to clean heavily soiled colorfast fabrics. This cycle combines a very hot water temperature and fast speed tumbling to help ensure the removal of heavy soils and stains. It is recommended that you set your hot water heater to 120º F (49º C) to ensure proper performance during this cycle. The Sanitary cycle also helps kill bacteria, even when no bleach is used. Extra high speed spin helps shorten drying time.
PRESET CYCLE SETTINGS Cycle Soil level Water Temp Spin Speed (cycle time) Soak Sanitary More (120 min.) Extra Hot/Cold Extra High Whitest Whites More (70 min.) Hot/Cold Extra High Heavy Duty More (90 min.) Hot/Cold Extra High Normal/ Casual Normal (45 min.) Warm/Cold High Quick Wash Less (30 min.) Warm/Cold Extra High Delicate Normal (35 min.) Warm/Cold Medium Silk Normal (30 min.) Cold/Cold No Spin Wool Normal (35 min.) Cold/Cold Medium Hand Washables Normal (35 min.
Option Selection Table 3-3 MODEL GHW9100L MODEL GHW9200L Table 3-2 900 D = Default, X = Available, - = Not Available 3-6
Options Modifiers Fig. 3-9 Options You can customize your wash by adding OPTIONS to your cycle selections. You can add or change an option after starting a cycle anytime before the selected option begins. • • • • See the “Laundry Guide” for an overview of possible options for each Wash Cycle selection. You can select more than one option for a cycle. Some options cannot be added to some cycles. See Tables on previous page.
Without a Wash Cycle: Provides a soak time with warm or cold water followed by drain. 1. Add detergent only to the Prewash compartment of the Dispenser Drawer. 2. Select DRAIN/SPIN or RINSE/SPIN first, then AUTO SOAK. 3. Choose the desired soak temperature. 4. Select and hold START (approximately 1 second). Extra Rinse A second rinse can be used to ensure the removal of detergent or bleach residue from garments. This option provides an additional rinse with the same water temperature as the first rinse.
Touch Pad/LED Assembly Touchpad/LED Assembly Ribbon Cable Fig. 3-10 The Touch Pad/LED Assembly, (Fig. 3-10), is removed as a single assembly and is connected to the Central Control Unit by a ribbon cable. This assembly contains all of the buttons, LEDs and ribbon cable and printed circuit boards for the user to operate the washer. This interfaces the consumer inputs to the Central Control Unit.
Pump Motor Suspension System A separate pump/pump motor is used to drain the wash tub. (Fig. 3-14) The pump motor is 120 VAC and is attached directly to the pump. The pump has a cleanout filter located at the front that allows for the removal of large objects that may have passed from the basket. (Fig. 315) The wash tub is held in position with four shock absorbers attached to the bottom four corners of the tub assembly.
Heating Element and Temperature Sensor Heating Element Relay A relay is used to turn the heating element on and off. The heating element relay is located in the lower right-hand side of the washer cabinet. (Fig. 3-21) The CCU operates a solenoid to close the main relay contacts, providing 120 VAC to the heating element. Model GHW9200L provides a heating element to increase the water temperature during certain wash cycles.
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COMPONENT ACCESS COMPONENT LOCATION DETERGENT DISPENSER FLOWMETER VENT HOSE FILL VALVES CONSOLE CENTRAL CONTROL UNIT TUB ASSEMBLY WASHER TOP PRESSURE SWITCH WASHER BACK VENT WEIGHT PULLEY WASHER FRONT PRESSURE TUBE CONNECTOR SHOCK ABSORBER WEIGHT WATER INLET DRIVE MOTOR SHOCK ABSORBER BOOT BASKET SHOCK ABSORBER WEIGHT SHOCK ABSORBER MOTOR CONTROL UNIT DRAIN PUMP ASSEMBLY 4-1 HEATING ELEMENT RELAY
COMPONENT ACCESS Required Tools The Front-Loading Automatic Washer requires the use of Metric Sockets of various sizes, Torx T-20 and T-25 Drivers, a Crescent Wrench, a flat bladed screwdriver and a hammer. ACCESSING COMPONENTS IN THE CONSOLE Components accessible in the Console include the Console Cover and the Touch Pad/LED Assembly. Access to these components requires that the top of the washer be removed. Once the drawer is removed, remove the screw in the recessed hole next to the drawer opening.
Begin by removing the cycle selector knob. There are eight tabs securing the Touch Pad/LED Assembly to the console. (Fig. 4-8) A flat bladed screwdriver will be helpful in releasing these tabs. Release these tabs in sequence from left to right around the Touch Pad/LED Assembly until all of the tabs are free and the Assembly can be lifted from the console. (Fig. 4-9) Typical Release Tab Tab Tab Tab Tab Tab Tab Tab Tab Fig. 4-9 Fig.
REMOVING THE WASHER FRONT PANEL REMOVING THE BOOT FROM THE TUB ASSEMBLY Removing the washer front panel will require that the door switch be removed and the boot be separated completely from the front panel opening. The console must also be removed. Next, remove the three screws securing the toe panel to the front of the washer (Fig. 4-14) and remove the toe panel by lifting slightly and pulling forward. The boot can be completely removed from the outer rim of the tub assembly.
REMOVING THE DETERGENT DISPENSER ASSEMBLY Disconnect the vent tube from the detergent dispenser assembly. (Fig. 4-17) The Detergent Dispenser Assembly is located under the washer top. Begin by removing the washer top, console and front panel. Remove the screw securing the detergent dispenser assembly to the top left frame member. (Fig. 4-17) Slide the assembly back slightly and lift the assembly out. Separate the water inlet and window washer tube from the boot.
REMOVING THE CENTRAL CONTROL UNIT AND PRESSURE SWITCH REMOVING THE DRIVE MOTOR The drive motor can be removed once the back panel has been removed. The Central Control Unit is a single assembly and does not contain any serviceable parts. It can be removed by lifting the top plastic tabs securing it to the back cabinet frame and sliding it towards the front of the washer. (Fig. 4-19) Tabs Twelve screws secure the back panel to the washer. Remove the 12 screws and remove the back panel.
To clean out the large item filter, turn the large knob counterclockwise and pull it out. (Fig. 4-24) ACCESSING THE MOTOR CONTROL UNIT NOTE: It is recommended that a small pan be placed under the pump prior to removing the large item filter. There will be water in the pump housing. Access to the Motor Control Unit may require removing the left front shock absorber. Separate the taped flap of the top of the MCU to the cabinet.
REMOVING THE HEATING ELEMENT AND TEMPERATURE SENSOR Disconnect the wiring harness connectors from the heating element terminals and loosen but do not remove the 10-millimeter nut between the heating element terminals. (Fig. 4-29) Then slide the heating element from the tub. Slide the temperature sensor from the heating element bracket. Access to the weight on the top back of the tub requires removing the two screws securing the upper transport brace to the washer and removing the brace. (Fig.
At the back of the tub assembly, remove the belt from the basket and motor pulleys. (Fig. 4-34 -1) To remove the pulley from the basket, place the handle of a crescent wrench through the pulley and into the steel bearing hub to keep the pulley from turning. (Fig. 4-34-2) Use a 21-millimeter socket wrench to remove the nut securing the pulley to the basket. (Fig. 4-34 3) Disconnect the vent hose and outlet hose from the tub.
The two piece tub is held together with a number of metal clamps which can be removed by prying them off with a flat bladed screwdriver. (Fig. 438) REASSEMBLING AND REINSTALLING THE TUB ASSEMBLY When reassembling and reinstalling the tub assembly, take note of these special procedures. 1. When reassembling the tub, be sure to install all the metal clips all around the tub. A hammer may be necessary to do this. 2.
COMPONENT TESTING CENTRAL CONTROL UNIT Connector Location 1 1. 2. 3. 4. 5. 2 3 Pressure Switch Temperature Sensor Dispenser Switch/Motor Inlet Valves Drain Pump 11 12 4 5 6 7 8 9 10 6. Door Lock Solenoids 7. Motor Control Unit Power 8. Door Lock Main Switches 9. Heating Element Relay 10. Line Filter 13 14 11. Serial Comm Link 12. Touchpad/LED Ribbon Cable 13. Door Switch 14.
! WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing. Replace all panels before operating. Failure to do so can result in death or electrical shock. COMPONENT CHECKS Continuity checks can be made on various components of the washer from the connectors on the Central Control Unit. Before performing any of these tests, disconnect the washer from the wall outlet. In addition, disconnect the wiring harness connector from the Central Control Unit before making any continuity tests.
Water Inlet Solenoids 7 531 Hot Water Solenoid Cold Water Solenoid Test Points Reading 7 to 5 3 to 1 800 ohms 800 ohms Drain Pump Motor Test Points Reading 2 to 1 15 ohms Door Lock/Unlock Solenoids 3 2 1 Unlock Solenoid Lock Solenoid Test Points Reading 3 to 2 3 to 1 60 ohms 60 ohms Door Lock Main Switches To check the door lock main switches, the door must be locked. Begin by selecting a cycle and press START. You will hear the door lock solenoid engage.
Heating Element Relay Solenoid Test Points Reading 2 to 1 15 ohms Door Switch Door Closed Door Open Test Points Reading 2 to 1 2 to 1 0 ohms Infinity MOTOR CONTROL UNIT Connector Location Power Supply L N GND Motor Connector Serial Comm Link Vcc IN/OUT GND 1 2 3 4 5 } Motor Windings } Tachometer 1 to 2 = 6 ohms 1 to 3 = 6 ohms 2 to 3 = 6 ohms 5-4
LINE FILTER Test Points C A B D A to B = 0 ohms C to D = 0 ohms DISPENSER Connector Location Dispenser Motor Dispenser Switch Dispenser Motor Continuity Check - 1400 Ω 5-5
PRESSURE SWITCH Connector Location 22 242126 11 14 Blank Water Level Contacts Made Empty Suds Detect Level 1 Overflow 21 to 22 11 to 14 21 to 24 21 to 26 HEATING ELEMENT and TEMPERATURE SENSOR Connector Location Heating Element Heating Element Terminals Test Points Reading Between Terminals 15 ohms Temperature Sensor Temperature Sensor Terminals Temperature Results 32° F (0° C) 86 ° F (30° C) 104° F (40° C) 122° F (50° C) 140° F (60° C) 158° F (70° C) 203° F (95° C) 35.9K Ω 9.7K Ω 6.
DIAGNOSIS & TROUBLESHOOTING SUDS DETECTION During Drain Routine During the Drain Routine, the water level is checked continuously. Normal drain will occur until the pressure switch senses no water in the wash tub and there is no foam (suds). The drain pump will operate an additional 15 seconds after the pressure switch reports no water or foam.
DOOR LOCKING AND UNLOCKING Locking The Door Locking Routine will only start if the door is securely closed and the Door Switch Contact is CLOSED. 1. The Door Lock Relay is energized whenever a wash cycle is started. The relay is operated for 40 milliseconds. 2. During the next three (3) seconds, the contacts on the door lock are checked by the central control unit a. If the contacts are CLOSED, this routine is finished. b.
Unbalance Detection Routine The unbalance detection routine occurs during the distribution ramp (while basket spin is accelerating from 40 to 400 rpm). At 400 rpm the motor is decelerated and the rate of deceleration is monitored by the CCU. The motor is then ramped up to 400 rpm and shut off. The rate of deceleration is monitored again and compared to the first deceleration rate. Based on this comparison, the CCU can determine whether an unbalanced condition exists or not. a.
ERROR CODES DISPLAY F/H EXPLANATION AND RECOMMENDED PROCEDURE No water detected entering machine or Pressure switch trip not detected. If after 30 seconds the control does not detect water entering machine and then valves will be turned off and the error code will be displayed. Or If the control has turned the water valves on and after 8 minutes the flow meter has detected 10.
ERROR CODES DISPLAY F/06 EXPLANATION AND RECOMMENDED PROCEDURE Drive Motor Tachometer Error The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during high-speed spin the door will be unlocked after 3 minutes.
ERROR CODES DISPLAY F/11 EXPLANATION AND RECOMMENDED PROCEDURE Serial Communication Error Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
ERROR CODES DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE Potential Causes • • • • • • • F/dL If too much detergent was used, run the unit through a Rinse/ Spin cycle then a Normal cycle without adding any detergent. This should clear the unit of the excess detergent.
DIAGNOSTIC TEST The control must be in the OFF state before pressing the touch-pad sequence to start the test. Starting the test mode Close the door. Press the Control On button. Select the DRAIN/SPIN cycle. Select NO SPIN by pressing the SPIN SELECT button, as needed. Push Prewash Option button four (4) times within five (5) seconds. C:00 will show in the display. NOTE: If Model does not have PREWASH Mode as an option, press RINSE/HOLD. If the Starting procedure fails, push PAUSE/CANCEL button.
Motor Continuity Test Disconnect the wire harness from the motor and measure the resistance of the motor windings. Motor Connector Results Pin 1 to Pin 2 Normal = approximately 6 Ω Abnormal = infinity Pin 2 to Pin 3 Normal = approximately 6 Ω Abnormal = infinity Pin 1 to Pin 3 Normal = approximately 6 Ω Abnormal = infinity Water Temperature Sensor Disconnect the wire harness from the water temperature sensor and measure the resistance of the sensor.
TROUBLESHOOTING GUIDE PROBLEM POSSIBLE CAUSE/TEST Note: Possible Cause/Tests MUST be performed in the sequence shown for each problem. WON’T POWER UP. (touch-pads do not respond when pressed) 1. Check the line voltage and for blown fuses. 2. Check for voltage going to Central Control Unit (CCU) by listen ing for a click in the CCU when unit is plugged in. If no click replace CCU. 3. Unplug the unit before continuing. 4. Check continuity of line cord and line filter. 5. Check harness connections to CCU.
PROBLEM POSSIBLE CAUSE/TEST Note: Possible Cause/Tests MUST be performed in the sequence shown for each problem. OVER FILLS 1. 2. 3. 4. 5. 6. Verify the unit is level. Check pump drain system – this could indicate a failure to drain. Check Operating Pressure Switch. Check Pressure Switch hose. Check Flow Meter operation. Check the CCU. BASKET WON’T ROTATE 1. 2. 3. 4. Check Drive belt. Check Drive motor. Check Wire Harness connections. Check Motor Control Unit. MOTOR OVERHEATS 1. 2. 3. 4.
READING THE CYCLE CHARTS Sample Cycle Chart Movement • • • Speed (rpm) - Revolutions per minute of basket spin. Reversing - In this example the basket will rotate counterclockwise for 1.5 seconds, stop for 30.5 seconds, then rotate clockwise for 1.5 seconds, stop for 30.5 seconds and then repeat the sequence throughout the wash and rinse portions of the cycle. Spin Cycle - The spin cycle is described in the charts on pages 6-20 through 6-22.
Pump • Lf +15s - The pump will turn on and drain the tub to lowest setting, (Suds Detect), and then run for an additional 15 seconds. Options • • 2nd rinse - If this option is selected by the consumer, this line indicates when it will occur during the main cycle and it’s duration. rinse hold - If this option is selected by the consumer, this line will indicate when it will occur during the main cycle. Pressing Rinse Hold again will allow the main cycle to continue.
6 - 14 WHIRLPOOL GHW9200L
6 - 15 Normal/Casual WHIRLPOOL GHW9200L
6 - 16 Quick Wash WHIRLPOOL GHW9200L
6 - 17 WHIRLPOOL GHW9200L
6 - 18 WHIRLPOOL GHW9100L
6 - 19 Normal/Casual WHIRLPOOL GHW9100L
WHIRLPOOL GHW9100L SPIN PROFILES Spin Cycle LS1 1168 960 592 400 256 256 100 40 5" 30" 15" 20" 25" 6 - 20 20" 35" 15" 240"
6 - 21 5" 40 30" 150" 15" 100 592 40 5" 40 30" 190" 15" 100 8" 768 40 5" 40 30" 15" 100 20" 256 25" 400 256 20" 592 35" 100" 960 120" 1168 Spin Cycle LS2
Spin Cycle LS3 768 592 400 256 256 100 40 5" 30" 15" 20" 5" 25" 20" 150" Spin Cycle LS4 592 100 40 5" 40 30" 15" 150" Spin Cycle ES 1168 960 592 400 256 256 100 40 5" 30" 15" 20" 25" 20" 6 - 22 35" 50" 240"
WIRING DIAGRAM 7-1
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TECH TIPS MANUAL DOOR LATCH To Manually unlock the door lock system: 1. 2. 3. 4. 5. 6. Unplug the power cord from the outlet. Remove the lower toe panel. Reach up along the inside of the front panel and locate the bottom of the door latch assembly. Located on the bottom of the door latch assembly is a tear-drop shaped tab. Gently pull the tab down about ¼” or until a click is heard. The door may now be opened. DOOR PLUNGER A manual door plunger is available to prevent door closure.
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PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED SERVICER FOR LITERATURE ORDERS: PHONE : 1-800-851-4605 ______________________________________
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