Service This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person. 27” Front Load Washer This Base Manual covers general information. Refer to individual Technical Sheet for information on specific models.
Important Notices for Servicers and Consumers Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service.
Important Information .................................................... 2 Important Safety Information ......................................... 4 General Information Model Identification .................................................... 8 Serial Label Location ................................................. 8 Model Nomenclature .................................................. 9 Troubleshooting Troubleshooting General Symptoms .........................
Important Safety Information To reduce the risk of fire, electric shock, serious injury or death to persons when using your washer, follow these basic precautions: • Read all instructions before using the washer. • Refer to the Grounding Instructions in the Installation Manual for the proper grounding of the washer.
Important Safety Information To avoid personal injury or death from improper servicing, make sure you read and understand the descriptions and meaning of various safety symbols, words and labels used in this manual, before attempting any procedures described in the manual. Failure to understand and comply with safety information may result in severe personal injury or death. General Information This Service Manual describes the operation, disassembly, troubleshooting, and repair of the Compact washer.
Important Safety Information Explanation Polarization–This means that the larger slot must be neutral and the small slot must be at line voltage. Mispolarized–The outlet is incorrectly wired so that the larger slot is at line voltage and the smaller slot is neutral. Grounded–This means the round hole connection is connected to earth ground through a connection to the main power panel. Ungrounded–The round hole connection is not complete to earth ground and/or the main power panel.
Important Safety Information ©2005Maytag Services 16025909 Rev.
General Information Model Identification Complete registration card and promptly return. If registration card is missing: • For Maytag product call 1-800-688-9900 or visit the Web Site at www.maytag.com • For product in Canada call 1-866-587-2002 or visit the Web Site at www.maytag.com. When contacting provide product information located on rating label.
General Information Washer Nomenclature M A H 9 7 0 0 A Y W Color Brand W M M= Maytag Product Type Listing W Y Z Y AH= Automatic Horizontal 120V-60hz 240V-60hz Canada 240V-60hz 220-240 V / 50-60 Hz Marketing Code Feature Content 9700 White Platinum This identifies which version of production the unit is. Feature Package Trouble Shooting and Diagnostic Guide is located behind the unit taped to the back. ©2005Maytag Services 16025909 Rev.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Place washer into Service Mode and check for diagnostic codes. See Technical Data Sheet taped to rear panel. CN9 pins 1 & 3 = 11.6ohms ±7%, Will Not Start Pins 1 & 2 = 11.6ohms ±7%, • Plug cord into live electrical outlet. Check for Pins 2 & 3 = 11.6 ohms ±7% proper voltage. • Faulty Main Control Board.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Board and pump. Perform Board Output Test. Use high efficiency or low sudsing detergent specially formulated for front load washers. • Reduce detergent amount for that specific load size and soil level. Towel loads have a minimal amount of soil present and typically create more suds.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. • Disconnect inlet hoses from the Water Valve and clean the valve screens of any debris. Noisy and/or Vibration/Walking • • • • • Check if the washer was properly leveled and the locking nuts are securely tightened up against the base frame of the washer.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. LED Display Description Diagnostic code dL Open door lock switch with motor running. dS Door switch is read as open and the door locked switch is read as locked. 22 bE Motor tach signal exists without motor running. 25 tE Abnormal high/low temp or ohm resistance seen.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Test or Display Test or Display Press LED to Start Fast TimeDown / Advance to Next Step # Quick Service Cycle Hold Quick Service Cycle Step LED/Switch Test IN Board Input Test Board Output Test / System Check Press Temperature to start test. Press Temperature during cycle to advance.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. ¤ The “SC” in the display will blink as an indication of failure, and continue blinking until the quick service cycle test has reached the end. Any diagnostic code logged during this test will result in failure of the test, but will not necessarily stop the test.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. in).While in Service Mode follow chart to check respective function. • When the “Rotary Cycle Selector” is set to “Super Wash” and the “Rotary Cycle Selector” is pressed, the door position will be displayed: “OP” if open, “CL” if closed.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. the “Chime” button. This output will attempt to • Selector” button is pressed, the Main relay unlock one time, if safe to do so. will be toggled (either from “on” to “off” or • Pressing the “Temperature” switch pad will from“ off” to “on”).
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Selection Rotary cycle selector set to Quick Wash. Press Rotary Selector Knob. Press Delay switch pad Press Chime switch pad Press Temperature switch pad Rotary cycle selector set to Colors. Press Rotary Selector Knob.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Diag. Description Code 8 Trigger Input signal from water level Sensor is out of Water level range, sensor fault. Washer will beep and pause the wash cycle. 9 Displays "LE" Go to “No water fill Troubleshooting”. Diag.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Diag. Description Code 25 Sump thermistor failure (Optional) 20 Abnormal high/low temp or ohm resistance seen Displays " bE". Replace Machine Control Board. 2E Motor Drive failure (Locked, Hall sensor fault) 34 System Relay failure 3E 40-49 Displays " tE".
Component Testing Information ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Illustration Component Thermistor Door Switch Water Sensor Sump Sensor Motor Drain Pump Water Valves Test Procedure Unplug harness connector and test from wire insertion side. Pin #6 and Pin #3 of CN3 Unplug harness connector and test from wire insertion side. AC Power Reactor ©2005 Maytag Services 13000 ohms @ 70F (2.
Component Testing Information ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. 9 1 CN3 3 CN6 4 1 8 5 CN8 CN10 4 1 CN9 3 CN7 1 RY9 1 1 2 1 1 1 9 2 4 1 8 4 3 3 2 1 1 ATC Control When ATC cold wash is selected, the Heater turns on if the water temperature in the tub is below 60 degrees F.
Component Testing Information Note: The heater will not turn on more than once in a wash cycle (no reheating). ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Water flow through dispenser during Wash fill WASH DRAIN ©2005 Maytag Services FILL / Rotation of Spinner (HEATING) WASHING 16025909 Rev.
Component Testing Information ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Water flow through dispenser during Rinse 1 fill RINSE 1 DRAIN 24 MIDTERM SPIN FILL / Rotation of Spinner RINSE 16025909 Rev.
Component Testing Information ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Water flow through dispenser during Rinse 2 fill RINSE 2 DRAIN MIDTERM SPIN ©2005 Maytag Services FILL / Rotation of Spinner RINSE 16025909 Rev.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Top Removal 1. Disconnect power supply to unit. 2. Remove 2 10mm screws from washer back. 3. Slide Top Cover towards the rear to clear the screw head from flange on the bottom side of the Top Cover. Water Level Sensor Removal 1. 2. 3. 4. 5. 26 Disconnect power supply to unit. Remove Top Cover. Remove harness plug. Remove Pressure Hose.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING NOTE: The reactor coil is wired in series with line 1 internally in the Control Board. An open coil or loose electrical connection would result in a “dead” board complaint. A resistance check across the coil leads should indicate less than 1 ohm. EMI Filter Removal 1. Disconnect power supply to unit. 2. Remove Top Cover. 3.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Water Valve Removal 1. Disconnect power supply to unit. 2. Remove Top Cover. 3. Remove two screws each hot and 3 valve combo cold valve. Combo Cold Valve Hot Valve 4. Remove hose clamps and hoses. 3. Remove Top Cover. 4. Remove clamps and hoses from dispenser. NOTE: The hose circuitry is marked on the Dispenser top. Dispenser Removal 1.
Disassembly Procedures ! WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 5. Roll Console down and lift away from washer. 6. Remove Reactor wire harness from wire clip. 7. Remove Reactor wire harness connector from the PCB Board. 8. Remove five screws from PCB Housing to access the LED Circuit Board. 6. Remove fill hose clamp and hose. Door Removal 1. Disconnect power supply to unit. 2. Remove four screws to remove door from Front Panel.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 6. Remove the glass retainer. 3. Remove hinge retainer plate. 7. Remove glass. 4. Remove door from hinge posts. 8. Remove external viewing window. 5. Remove Screws around the perimeter of the glass retainer. 26 16025909 Rev.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Front Panel Removal 1. 2. 3. 4. Disconnect power supply to unit. Remove Top Cover. Remove Console. Open door and remove Boot Retainer Clamp. Expand the Boot Clamp Spring located at the 6 o’clock position. 6. Remove four screws attaching the front to the cabinet. 5. Pull the boot from the lip formed into the front opening. ©2005 Maytag Services 7.
Disassembly Procedures ! WARNING 8. Lift Front Panel from bottom brackets. To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. NOTE: When installing the boot align the index tabs on the boot with the screws on either side of the Fill Tube. Heater Removal 1. 2. 3. 4. 5. Disconnect power supply to unit. Remove Top Cover. Remove Console. Remove Front Panel. Remove Thermistor and Heater wiring connectors. Boot Removal 1. 2. 3. 4. 5.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Motor Removal 1. Disconnect power supply to unit. 2. Remove two screws attaching Back Cover and slide cover up and lift bottom edge out of retaining slots. 4. Rotate the Spinner to locate a slot. Insert a rubber handled tool or equivelent object to lock the Spinner while removing the Motor nut. 3. Remove either vent tube from the outer Tub.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 5. Remove 19mm nut . 7. Depress and release latch to remove motor wiring connectors. NOTE: When reinstalling Motor torqe nut to 32-47 ft. lbs. 8. Remove the six 10mm bolts securing stator coil to the tub. 6. Grasp the Rotor at 3 and 9 o’clock while pulling Rotor from shaft. CAUTION: The rotor contains powerful magnets. Use caution during handeling and installation.
Disassembly Procedures ! WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 5. Remove wiring connector. Drain Pump Removal 1. 2. 3. 4. Disconnect power supply to unit. Remove Back Cover. Remove clamp and Drain Hose. Remove clamp and Pump Hose. 6. Remove three 13mm bolts securing Drain Pump to base. 7. Remove screw securing Drain Pump to bracket. Twist Drain Pump clockwise to remove. ©2005 Maytag Services 16025909 Rev.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Outer Tub and Spinner Removal 1. 2. 3. 4. 5. 6. 7. 8. Disconnect power supply to unit. Remove Top Cover. Remove Console. Remove Front Panel. Remove Back Cover. Remove Pump Hose. Remove the Drain Hose Remove the two 13mm bolts securing the Rear Struts to the base. NOTE: Torque bolts to 11-22 ft lbs. during installtion. 11.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 16. Remove the Pressure Hose. 14.Remove fill hose. 17. Remove ground wire. 15.Remove Pressure Switch harness connector. ©2005 Maytag Services 16025909 Rev.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 18.Remove left and right Vent Hoses. 19.Lift Suspension Spring from keeper in cabinet. Repeat for the opposite side and let Outer Tub rest on support board. 21.Remove remaining screws securing Back Guard to cabinet. 22.Grasp the front and rear of the tub and slide out. Use a blanket or rug to protect the floor 20.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING NOTE: Torque tub bolts to 6-11 ft. lbs. 25. Separate the front and rear halves of the Outer Tub. 23.Set the tub on the floor. Position 4" wood blocks or equivalent around the spinner shaft. Roll the tub to the upright position and rest it on the blocks. . 24.Remove the 10mm screws around the perimeter of the tub. ©2005 Maytag Services 26.
Disassembly Procedures ! WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 28.Remove screw and release tab to remove Baffles 27.Lift Spinner to access Wave Washer. 40 16025909 Rev.
Appendix A ©2005 Maytag Services 16025909 Rev.
DC68-02032B 101504 42 16025909 Rev.
©2005 Maytag Services 16025909 Rev.
! WA RNING 44 16025909 Rev.
To Avoid The Possibility • • Of Water Damage: Have Water Faucets Easily Accessible Turn Off Faucets When Washer Is Not In Use. DRAIN FACILITY Recommendedheight of the standpipe is 18”. The drain hose must be routed through the drain hose clip to the standpipe. Standpipe must be large enough to acceptthe outside diameter of the drain hose. The drain hose is attachedat the factory. FLOORING For best performancethe washer must be installed on a solidly constructed floor.
16025909 Rev.
Before using the washing machine, you must remove the four shipping bolts ©2005 Maytag Services 16025909 Rev.
16025909 Rev.
Appendix B ©2005 Maytag Services 16025909 Rev.
16025909 Rev.
©2005 Maytag Services 16025909 Rev.
16025909 Rev.
©2005 Maytag Services 16025909 Rev.
16025909 Rev.
©2005 Maytag Services 16025909 Rev.
16025909 Rev.
©2005 Maytag Services 16025909 Rev.
16025909 Rev.
©2005 Maytag Services 16025909 Rev.
16025909 Rev.
©2005 Maytag Services 16025909 Rev.
16025909 Rev.
©2005 Maytag Services 16025909 Rev.
T ROUBLESHOOTING I NFORM ATION CODES Information codes may bedisplayed to help you better understand what is occurr ing with the washer. Code Sy mbol M eani ng Sol ut io n Unbalanced loadprevented the washer from spinning. Redistr ibute the load,pr ess the Cy cl e S el ector dial. D oor is unlocked when washer is running. Pr ess Powe r Of f padthen r estart the cycle. If the code r eappear s, call for ser vice,see below. D oor is openwhen washer is running.
©2005 Maytag Services 16025909 Rev.