L-98 SERVICE MANUAL WHIRLPOOL & MAYTAG 27” FRONT-LOAD GAS & ELECTRIC DRYERS W11169659
FORWARD This Whirlpool Service Manual, (Part No. W11169659), provides the In-Home Service Professional with service information for the “WHIRLPOOL & MAYTAG 27” FRONT-LOAD GAS & ELECTRIC DRYERS.” The Wiring Diagram used in this Service Manual is typical and should be used for training purposes only. Always use the Wiring Diagram supplied with the product when servicing the dryer.
TABLE OF CONTENTS WHIRLPOOL & MAYTAG FRONT-LOAD DRYERS SECTION 1 — GENERAL INFORMATION DRYER SAFETY.....................................................................................................................................1-2 WHIRLPOOL CONTROL PANEL & FEATURES (HMI IN DOOR)..............................................................1-3 WHIRLPOOL CONTROL PANEL & FEATURES (CONSOLE).....................................................................1-4 MAYTAG CONTROL PANEL & FEATURES (CONSOLE)....
TABLE OF CONTENTS WHIRLPOOL & MAYTAG FRONT-LOAD DRYERS TEST #4B: THERMAL FUSE.................................................................................................................3-17 TEST #4C: THERMAL CUTOFF.............................................................................................................3-17 TEST #4D: GAS VALVE........................................................................................................................3-18 TEST #5: MOISTURE SENSOR...........
GENERAL INFORMATION Section 1: General Information This section provides general safety, parts, and information for the “Whirlpool & Maytag Front-Load Gas & Electric Dryers.
GENERAL INFORMATION Dryer Safety Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.
GENERAL INFORMATION CONTROL PANEL AND FEATURES Whirlpool Control Panel & Features (HMI in Door) Not all features and cycles are available on all models. NOTE: control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are Not allThe features and cycles are available on all models. registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch the NOTE: The button.
GENERAL INFORMATION Control Panel & Features (Console) CONTROLWhirlpool PANEL AND FEATURES Not all features and cycles are available on all models. NOTE: The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch the appropriate button.
Appearance may vary. GENERAL INFORMATION The Cycle Status Indicators show the progress of a cycle. Whirlpool Control Panel & Features (Console) continued Not all indicators are available on all models. 6 6 Wet Sensing Damp Dry Signal TheSensing load is indicator still wet and/or theperiodically cycle just started. The will light during Sensor Touch to turn the Damp Dry Signal on or off.
GENERAL CONTROLINFORMATION PANEL AND FEATURES Maytag Control Panel & Features (Console) Not all features and cycles are available on all models. NOTE: The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, Not all the features cycles on all models. touch controland panel with are youravailable fingertip, not your fingernail. When selecting setting or option, simply touch its name.
GENERAL INFORMATION Maytag Control Panel & Features (Console) continued Reduce Static The Cycle Status Indicators show the progress of a cycle. The Connected Status Indicators show the connected (See Whirlpool Control Panel Options, on pages 1-4 & 5.) status. Not all indicators are available on all models. Steam (steam models only) Sensing (See Whirlpool Control Panel Options, on pages 1-4 & 5.
GENERAL INFORMATION Model & Serial Number Location Model & Serial Number Label Location Figure 3 - Model / Serial Number Wiring Diagram Location Wiring Diagram located beneath top panel, behind Appliance Control Unit (ACU).
GENERAL INFORMATION Model & Serial Number Nomenclature MODEL NUMBER W E D 9620 H C 0 INTERNATIONAL SALES OR MARKETING CHANNEL BRAND W = Whirlpool; M = Maytag ACCESS E = Electric Dryer; G = Gas Dryer; H = Heat Pump PRODUCT W = Washer; D = Dryer FEATURE SET Higher number represents higher feature set YEAR OF INTRODUCTION H = 2018 COLOR CODE W = White; C = Chrome Shadow; BK = Black ENGINEERING CHANGE 0 = Basic Release; 1 = First Revision SERIAL NUMBER M 8 25 10000 PRODUCTION SITE M = MARION
GENERAL INFORMATION Product Specifications ELECTRICAL Fuel Type (Electric) : 240 VAC, 60 Hz, 30 Amp Service Fuel Type (Gas) : 120 VAC, 60 Hz, 15-20 Amp Service PRIMARY FEATURES* Capacity : 7.3 cu. ft. (Maytag) 7.4 cu. ft.
DIAGNOSTICS & TROUBLESHOOTING Section 2: Diagnostics & Troubleshooting This section provides diagnostic, fault codes, and troubleshooting information for the “Whirlpool & Maytag Front-Load Gas & Electric Dryers.
2-2 n Whirlpool & Maytag Front-Load Dryers 3$*( DO NOT REMOVE OR DESTROY Figure 1 - Key Activation & Encoder Test for Service Diagnostic Mode Figure 1a - User Interface Test Pressing each “HOW to dry” button turns off each corresponding indicator. Power button: press once to turn off indicator. Press twice to exit service diagnostic mode and return to standby mode. Pressing each “WHAT to dry” button turns off each corresponding indicator.
Whirlpool & Maytag Front-Load Dryers n 2-3 Off +Steam More High Sensing Wet Cool Down Check Vent : Damp NOTE: On some models, this is the Control Lock button. Press once to turn off the “key” icon on the seven-segment display. Less AirDry Less Time button: press once to turn off the indicator. Press each modifier, option, or connectivity button once to turn off its respective display segment or indicator.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool & Maytag Console Diagnostics Abbreviations ACU: Appliance Control Unit HMI: Human-Machine Interface Diagnostic Guide Before servicing, check the following: Make sure there is power at the wall outlet. Has a household fuse blown or circuit breaker tripped? Was a regular fuse used? Inform customer that a time-delay fuse is required.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool & Maytag Console Diagnostics KEY ACTIVATION & ENCODER TEST SERVICE TEST MODE NOTE: The Service Diagnostic mode must be activated before entering the Key Activation & Encoder Test; see procedure on page 2-4. Active Fault Code Display In Key Activation & Encoder Test If the display begins flashing while in the Key Activation & Encoder Test, it is displaying an active fault code. Active fault codes are codes that are currently detected.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool & Maytag Console Diagnostics Step # Action Component Button Test starts automatically. 1. Press and release “TEMP” button. Motor ON Heater/Gas Valve ON Water Valve ON (Steam models only) 1. Display shows “but” and dryer is waiting for “TEMP” button to be pressed. 2. After the “TEMP” button is pressed, all LEDs on the HMI are turned OFF. 6 Model Number is displayed automatically. Motor ON Heater/Gas Valve ON Water Valve ON (Steam models only) 1.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool & Maytag Console Diagnostics SOFTWARE VERSION DISPLAY NOTE: The Software Version Display mode will time out after 10 minutes of user inactivity and return to standby mode. Entry Procedure To enter Software Version Display, press and hold the 2nd button used to activate the Service Diagnostic mode for 5 seconds.
Not all features and cycles are available on all models. Figure 1 -The LCDcontrol Screen in Doorfeatures a sensitive surface that responds to a light touch of your finger. To ensure your selections are NOTE: panel registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch the appropriate button. DIAGNOSTICS & TROUBLESHOOTING Whirlpool LCD in Door Diagnostics 5 2 Home Remote Enable 4:28 .....
DIAGNOSTICS & TROUBLESHOOTING Whirlpool LCD in Door Diagnostics WARNING DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool LCD in Door Diagnostics SERVICE DIAGNOSTIC MODE TESTS (Continued) Component Activation To enter the Service Test Mode from the Component Activation menu, press “START” to begin the diagnostic test (see Figure 3). Perform the “Actions” listed in the chart below to advance through each step in the Service Test Mode. NOTE: If, at any point, the user presses the POWER button during the Service Test Mode, the dryer exits to standby mode.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Fault Error Codes WARNING Service Fault/Error Codes Fault/Error Code Display Method Fault codes are displayed by showing F#E#. The F# indicates the suspect System/Category. The E# indicates the suspect Component system. The fault codes below may be indicated under various conditions and can be accessed through Service Diagnostics. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Troubleshooting Guide Troubleshooting Guide NOTE: Always check for error codes first (page 2-11). Problem Possible Cause Checks & Tests Won’t Power Up • No operation • No keypad response • No LEDs or display No power to dryer. Check power at outlet, check circuit breaker, fuses, or junction box connections. Connection problem between AC plug and dryer. See Test #2: Supply Connections, page 3-10. Connection problem between ACU and HMI.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Troubleshooting Guide Troubleshooting Guide Continued from page 2-9. Problem Possible Cause Checks & Tests Heats in Air Cycle Heater coil shorted. See Test #4: Heat System, page 3-14. Heater relay shorted. See Test #4: Heat System, page 3-14. Heater system problem. See Test #4: Heat System, page 3-14. Dryness setting for auto cycles. Increase Dryness setting for one or more auto cycles. Lint screens full. Clean if necessary.
Voltage to Hexadecimal Codes DIAGNOSTICS & TROUBLESHOOTING Voltage is displayed inVoltage hexadecimalto (Hex) format on models with a 2-digit 7-segment display. Hexadecimal Codes If the calculated voltage is greater than 255 volts, FF will be displayed. See the table below for Voltage is displayed in hexadecimal (Hex) format on models with a 2-digit 7-segment display. If the calculated voltage is greater voltage to displayed. hex codes.
COMPONENT TESTING Section 3: Component Testing This section provides a wiring diagram, control board specifications, testing procedures and strip circuits for the “Whirlpool & Maytag Front-Load Gas & Electric Dryers.
COMPONENT TESTING For Service Technician Use Only WARNING DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT TESTING For Service Technician Use Only COMPONENT LOCATIONS - WHIRLPOOL (FIGURE 1) Under Top Panel • Appliance Control Unit (ACU) • Human-Machine Interface (HMI) • Inlet Thermistor (Gas) Drum Light Assembly (on some models) Door Switch (Location may vary between models) Behind Rear Panel • Spray Nozzle (on some models) • Water Valve (on some models) • Moisture Sensor Strips (Quad Sense models) • Thermal Cut-off • Inlet Thermistor (Electric) • High Limit Thermostat • Heater Assembly Behind Fr
COMPONENT TESTING For Service Technician Use Only WIRING DIAGRAM - WHIRLPOOL, ELECTRIC (240/208 VAC) 3-4 n Whirlpool & Maytag Front-Load Dryers CONSOLE HMI INDIGO HMI 510 - 590 W ACU 2.7-3.0 W 3.3-3.
COMPONENT TESTING For Service Technician Use Only WIRING DIAGRAM - WHIRLPOOL, GAS (120 VAC) 1300 ± 65 W 1400 ± 70 W CONSOLE HMI INDIGO HMI 510 - 590 W ACU 2.7-3.0 W 3.3-3.6 W 570 ± 28.
COMPONENT TESTING For Service Technician Use Only WIRING DIAGRAM - MAYTAG, ELECTRIC (240/208 VAC) 3-6 n Whirlpool & Maytag Front-Load Dryers WiFi Board HMI 510 - 590 W ACU 2.7-3.0 W 3.3-3.
COMPONENT TESTING For Service Technician Use Only WIRING DIAGRAM - MAYTAG, GAS (120 VAC) 1300 ± 65 W 1400 ± 70 W WiFi Board HMI 510 - 590 W ACU 2.7-3.0 W 3.3-3.6 W 570 ± 28.
COMPONENT TESTING For Service Technician Use Only DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock.
FOR SERVICE TECHNICIAN’S USE ONLY COMPONENT TESTING For Service Technician Use Only TROUBLESHOOTING TESTS ACU BOARD (FIGURE 1) 2. Unplug dryer or disconnect power. 3. Check for appropriate line voltages at the IMPORTANT: The following procedures J6 J8 (electric 2-phase), 208VAC outlet: 240VAC may require the use of needle probes (electric 3-phase), or 120VAC (gas). to measure voltage. Failure to use needle probes will damage the connectors. ¾ If line voltage is present, go to step 4.
¾ When this is found, go to step 5. ¾ If +5VDC is still missing, unplug dryer or disconnect power and replace the CCU. ¾ If neither of the plug terminals have COMPONENT TESTING continuity with the left-most contact of the ¾ If +5VDC returns, unplug dryer or terminal block, replace the power cord and disconnect power and check harnesses For Service Technician Use Only retest dryer. and connections between the CCU and user Terminal Block interface (UI). If acceptable, replace the UI.
XXX Rev X Neu xx 4. Access the machine electronics without disconnecting any wiring to the ACU. 4. With an ohmmeter, check the continuity COM J8 from L1 and N plug terminals of the power 5. With an ohmmeter, check for continuity COMPONENT TESTING cord toFigure the terminals for L1 and N on the between the neutral (N) terminal of the plug and 4b - Plug-to-terminal connections ACU. See figure 4b. For Service Technician Use J8-3 (white wire)Only on the ACU. The left-hand for electric dryer.
COMPONENT TESTING For Service Technician Use Only 5. Motor Circuit Check - Access the ACU and measure the resistance across J8-4 and J9-1. ¾¾ If resistance across J8-4 and J9-1 is in the range of 1 to 6 Ω, the motor circuit is acceptable. Replace the ACU. ¾¾ Otherwise, continue to step 6. 6. Check the wiring and components FOR SERVICE TECHNICIAN’S USE ONLY in the path between these measurement points by referring to the appropriate wiring diagram (gas or electric) on pages 3-4 to 3-7.
26 page 6, to verify repair. COMPONENT LOCATIONS TEST #4: Heat System COMPONENT TESTING This test is performed when either of the Cycle Control Unit (CCU) following situations occurs: Figure 6 - Remove white connector. ✓ Dryer does not heat 9. Remove the bare copper wire terminal from ✓ Heat11. willOn notgas shut off only: check the belt switch by measuring 9. Remove the bare copper •wire terminal from pin 5 of black dryer Motorswitch. Assembly 5 of switch. black drive drivepin motor See motor figure 3.
COMPONENT TESTING For Service Technician Use Only ELECTRIC DRYER ONLY: ü Quick Check: Perform steps under “Service Diagnostic Mode”, page 2-4, to test for L1 and L2 line voltage. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. ¾¾ If L1 is present, the heater relay is receiving L1 line voltage.
COMPONENT TESTING For Service Technician Use Only 7. If the preceding steps did not correct the problem, suspect the centrifugal switch before replacing the ACU. 8. Reassemble all parts and panels. 9. Plug in dryer or reconnect power. 10. Perform steps under “Service Diagnostic Mode,” page 2-4, to verify repair. ¾¾ Replace the heater if it is electrically open. ¾¾ Replace both the thermal cut-off and high limit thermostat if either the thermal cut-off or the high limit thermostat is electrically open. 5.
The ACU monito ¾ If the thermistor resistance does not agree the inlet thermis with the table, replace the outlet thermistor. with the outlet th flow, and assist 4. Check J14-3 and J14-6 to dryer cabinet COMPONENT TESTING ground. If either pin indicates continuity 1. Unplug drye to ground (short), replace wiring harness; Remove top Forassembly Service Technician Use Only otherwise, proceed step 5. ¾ Check that the water valve hose ¾ Unplug dryer ortodisconnect power. 2. electronics. ¾¾5.
COMPONENT TESTING For Service Technician Use Only The ACU monitors the inlet temperature using the inlet thermistor. The inlet thermistor (along with the outlet thermistor) is used to detect air flow, and assists in calculating load size. 1. Unplug dryer or disconnect power. 2. Remove the top panel to access the machine electronics. 3. Remove connector J14 from the ACU and measure the resistance between J14-1 and J14-2 at the connector.
COMPONENT TESTING For Service Technician Use Only WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. NICIAN’S USE ONLY 4. Disconnect the ignitor plug from the burner. Using an ohmmeter, measure the resistance across the ignitor’s 2-pin connector. Resistance should be 50-500 Ω. ¾¾ If resistance readings are outside the range or open, replace the ignitor.
still does not dispense: STRIP CIRCUITS MOTOR CIRCUIT L1 the problem, replace the ACU. COMPONENT TESTING For Service Technician Use Only NOTE: Overdrying may be caused by a short circuit in the DRIVE MOTOR CENTRIFUGAL N sensor system. 1/3 HP SWITCH LBU 3. Unplug dryer MAIN or disconnect power. 4. Remove3.3-3.6 top panel to access the ACU. 2M 5M Ω LBU LBU LBU 4M LBU5. Access the moisture sensor wires by removing BK BU theN.O. W console J9-2 J9-1 and front panel (see pages 4-9 & 4-11).
COMPONENT TESTING For Service Technician Use Only WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #6: Buttons and Indicators This test is performed when any of the following situations occurs during the “Key Activation & Encoder Test” (see page 2-5).
COMPONENT TESTING For Service Technician Use Only WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #7: Door Switch NOTE: Refer to strip circuit below to diagnose the door switch. Functionality is verified when opening the door turns on the drum light. Closing the door should turn off the drum light. If the preceding conditions are not met: 1. Unplug dryer or disconnect power.
COMPONENT TESTING For Service Technician Use Only DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in DRUM LED death or electrical shock. ¾¾ If the harness and connections are good, go to step 5. ¾¾ If not, repair or replace as needed. 5. Unplug the drum LED connector J6 from the ACU. 6.
LBU MAIN ¾ If the button indicator toggles on and off, 1. Verify that water is hooked up2Mand turned on. 5M 3.3-3.6 Ω go to step 2. 4M BK LBU 2. Unplug dryer or disconnect power. BU N.O. W J9-2 J9-1 LBU ¾ If THERMAL the button indicator doesJUMPER not turn on, 2.7-3.0 go Ω 3. Remove top panel to access the ACU. DOOR K1 SWITCH COMPONENT TESTING MOTOR RELAY 1M to TEST 3M 6M FUSE #6 – “Some buttons do not light,” START 4. Verify that the red wire coming from the page 21.
COMPONENT TESTING Notes 3-24 n Whirlpool & Maytag Front-Load Dryers
COMPONENT ACCESS Section 4: Component Access This section provides service parts access, removal, and installation instructions for the “Whirlpool & Maytag FrontLoad Gas & Electric Dryers.
COMPONENT ACCESS COMPONENT LOCATIONS - WHIRLPOOL (FIGURE 1) Under Top Panel • Appliance Control Unit (ACU) • Human-Machine Interface (HMI) • Inlet Thermistor (Gas) Drum Light Assembly (on some models) Door Switch (Location may vary between models) Behind Rear Panel • Spray Nozzle (on some models) • Water Valve (on some models) • Moisture Sensor Strips (Quad Sense models) • Thermal Cut-off • Inlet Thermistor (Electric) • High Limit Thermostat • Heater Assembly Behind Front Panel & Bulkhead • Motor Assem
2. Remove door from dryer Tools needed: DOOR REVERSAL (OPTIONAL) ALL DOORS: The following instructions are for models with round and square-shaped doors. Tools needed: COMPONENT ACCESS 2. Remove door from dryer Door Reversal — Round-Shaped Doors DOOR REVERSAL (OPTIONAL) WARNING #2with Phillips screwdriver The following instructions round and Min. 8" (203 mm) longare for models ® square-shaped TORX®, T20doors.
COMPONENT ACCESS 6. Remove latch 4. Remove inner door from outer door 6. Remove latch(continued) 4. RemoveDoor inner door from outer door Reversal — Round-Shaped Doors 4. Position the door with the inside of the door facing up.Remove Using a Phillips screwdriver, remove the 10door screws inner door from outer securing the inner door to the outer door. 4. 4. Remove inner door from outer door Thin section 6.
COMPONENT ACCESS 10. Reposition rotating assembly and tubing 8. ReinstallDoor hinge assembly on opposite side 10. Reposition rotating assembly Reversal — Round-Shaped Doors (continued) and tubing 8.8.Reinstall hinge assembly on opposite side 10. Reposition rotating assembly Flip over the inner door to the left. Using a T20® 10. Reposition rotating assembly and tubing 180° to opposite and tubing screwdriver, reinstall the hinge assembly on the opposite side of the door. 8.
COMPONENT ACCESS Door Reversal — Round-Shaped Doors (continued) ALL DOORS: ALL DOORS: ALL DOORS: ALL DOORS: 12. Position the door with the inside of the door facing Reinstall door assembly up. Using a Phillips inner screwdriver, reinstall the 10 screws Reinstall inner door assembly removed earlier, securing the inner door to the outer Reinstall inner door assembly door. 12. 12.12. DOORS WITH WITH ELECTRICAL WIRING: WIRING: DOORS ELECTRICAL DOORS WITH ELECTRICAL WIRING: DOORS WITH ELECTRICAL WIRING: 14.
COMPONENT ACCESS Using a T25® screwdriver, remove the four screws securing the door hinge to the dryer and lift up and out to remove the door. Place the door on a soft towel or other non-scratch surface. Retain or screwdriver, set aside theremove four screws. 2. Using a T25® the two screws securing Door Reversal — Square-Shaped Doors WARNING the door strike to the door frame of the dryer. Remove the four screws above and below the door strike and set aside for later use.
h set aside. NOTE: There is a small release tab on each side of the door. If the inner and outer door do not separate easily, slide a credit card, putty knife, or similar flat object between the inner COMPONENT ACCESS and outer doors at the locations shown to release the tab. Using a T25® screwdriver, reinstall the latch plate and hinge assembly on the opposite sides from which they were removed. Door Reversal — Square-Shaped Doors (continued) 4. 4.
COMPONENT ACCESS Removing the Top Panel & Console/HMI WARNING To Remove the Console/Human-Machine Interface 1. Unplug dryer or disconnect power. 2. Perform the procedures on page 4-9, “Removing the Top Panel” prior to performing the following steps. 3. Disconnect the Human-Machine Interface (HMI) connector from the Appliance Control Unit (ACU). See Figure 1. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
COMPONENT ACCESS Removing the Appliance Control Unit (ACU) Appliance Control Unit (Figure 1) WARNING J6 J8 J14 K3 J2 K1 Electrical Shock Hazard Disconnect power before servicing. K2 Heater-RED J23 Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. J13 Connector To Remove the Appliance Control Unit (ACU) IMPORTANT: Electrostatic Discharge (ESD) Sensitive Device.
COMPONENT ACCESS Removing the Front Panel & Door Switch WARNING NOTE: Refer to Figure 3 for the following 2 steps. 6. Open dryer door and remove the lint screen. Next, remove the two (2) Phillips screws below the dryer door (see Figure 3). 7. Remove three (3) 1/4” hex-head screws from the top of the front panel (see Figure 3). Remove 3 1/4”hex-head screws Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
COMPONENT ACCESS Removing the Drum Light & Moisture Sensor WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Moisture Sensor 1. Unplug dryer or disconnect power. 2. Perform the procedures on page 4-9, “Removing the Top Panel and Console/HMI” prior to performing the following steps. 3.
COMPONENT ACCESS Removing the Belt, Drum, and Rollers WARNING Electrical Shock Hazard Disconnect power before servicing. 5. Disconnect Moisture Sensor connector (see Figure 2). Disconnect Moisture Sensor connector. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Figure 2 - Disconnect moisture sensor connector. To Remove the Belt and Drum 1. Unplug dryer or disconnect power. 2.
ALL DRYERS: Check the thermal fuse. See TEST #4b: Thermal Fuse, page 20. Continue with step 7 below to test the remaining components in the motor circuit. 7. Check the drive(continued) motor. Slowly remove the Removing the Belt, Drum, and Rollers drum belt from the spring-loaded pulley, gently TEST #3: Motor Circuit 7. Remove the four (4) 1/4” hex-head screws securing the Reassembly Orientation on Pulley letting theNote pulley- Belt down. See figure 7.
COMPONENT ACCESS Removing the Drive Motor WARNING Stabilize shaft with 7/16” openend wrench Remove Use a ½” ratchet drive without the socket Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Tighten Figure 2 - Remove Blower Wheel. 8. Lift the locking tabs on the top and bottom of the motor harness plug and disconnect the plug from the motor terminals. See Figure 3.
COMPONENT ACCESS Removing the Thermal Fuse & Outlet Thermistor WARNING 5. Disconnect the two wire connectors from the thermal fuse or outlet thermistor terminals (see Figure 2). 6. Remove the screw(s) from the thermal fuse or outlet thermistor and remove the component from the blower housing (see Figure 2). Blower Housing Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT ACCESS Removing the Heater, High Limit Thermostat & Thermal Cutoff WARNING 4. Remove the screws from the heater shield/support and remove heat shield/support (see Figure 2). Heat Shield/ Support Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Heater, High Limit Thermostat & Thermal Cutoff (Electric Models Only) 1. Unplug dryer or disconnect power. 2.
COMPONENT ACCESS Removing the Ignitor, Flame Sensor, High-Limit Thermostat and Thermal Cutoff (Gas Models Only) WARNING Ignitor Bracket Screw Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Ignitor, Flame Sensor, High-Limit Thermostat and Thermal Cutoff 1. Unplug dryer or disconnect power. 2. Turn off gas supply to dryer. 3.
COMPONENT ACCESS Removing the Ignitor, Flame Sensor, High-Limit Thermostat and Thermal Cutoff (continued) 6. To remove the Flame Sensor (see Figure 4): a) Disconnect the two (2) wire connectors from the flame sensor terminals. b) Remove the flame sensor screw from the burner venturi and remove the sensor. 7. To remove the High-Limit Thermostat or the Thermal Cutoff (see Figure 5): a) Disconnect the two (2) wire connectors from the component terminals.
COMPONENT ACCESS Removing the Gas Burner Assembly Coils (Gas Models Only) Figure 2 WARNING Coils w/ Connectors 2-Wire 3-Wire Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Support Bracket Support Bracket Screws Burner Bracket Screws To Remove the Gas Burner Assembly Coils 1. Unplug dryer or disconnect power. 2. Turn off gas supply to dryer. 3.
COMPONENT ACCESS Removing the Rear Panel WARNING 5. Remove the ten (10) 1/4” hex-head screws securing the rear panel to the dryer (see Figure 3). Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Rear Panel 1. Unplug dryer or disconnect power. 2. Perform the procedures on page 4-9, “Removing the Top Panel” prior to performing the following steps. 3.
COMPONENT ACCESS Removing the Water Valve (Steam Models Only) WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Water Valve 1. Unplug dryer or disconnect power. 2. Perform the procedures on page 4-21, “Removing the Rear Panel” prior to performing the following steps. 3. Disconnect the water valve harness connector (see Figures 1 & 2). 4.
CONNECTIVITY Section 5: Connectivity This section provides connectivity setup, download, installation, and troubleshooting for the “Whirlpool & Maytag Front-Load Gas & Electric Dryers.
CONNECTIVITY Internet Connectivity Guide Get the App and Get Connected With your mobile device, get the app, connectivity setup instructions, terms of use, and privacy policy at: www.whirlpool.com/connect In Canada, visit www.whirlpool.ca/connect and click on the Whirlpool® Connected Appliances link. INITIAL SET UP IMPORTANT: Proper installation of the appliance prior to use is the customer responsibility. Be sure to read and follow the Installation Instructions that came with the appliance.
CONNECTIVITY Connectivity Troubleshooting Troubleshooting Guide Connection Status Console Indicator Lights Dryer is not connected • Smart Grid (Connected) status indicator is OFF Dryer is attempting to connect to home WiFi router • Smart Grid (Connected) status indicator is blinking slowly Dryer is connected to home WiFi router, but Whirlpool™ app or Smart Grid functions do not work • Smart Grid (Connected) status indicator is blinking Dryer is connected to home WiFi router, and the Whirlpool™ app
CONNECTIVITY Notes 5-4 n Whirlpool & Maytag Front-Load Dryers
PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS (CUSTOMER EXPERIENCE CENTER): PHONE: 1-800-851-4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS: www.servicematters.
Whirlpool & Maytag Front-Load Gas & Electric Dryers W11169659
