Service Manual

DIAGNOSTICS & TROUBLESHOOTING
Whirlpool Smart All-In-One Washer & Dryer
n
2-11
For Service Technician Use Only
Problem Possible Cause Checks & Tests
Leaking
(connued)
Dispensers leaking. Check the dispensers for leakage from the front and from the
plasc box itself.
Venlaon tube leaking. Make sure that the venlaon tube is installed properly.
Heater leaking. Make sure heater is seated and torqued down properly.
Vibraon or Noise Heater is loose. Make sure heater is torqued down properly.
Shipping kit not removed. Verify that shipping bolts and spacers are removed.
Washer not level. Level washer/dryer per installaon instrucons.
Floor stability. Weak oors can cause vibraon and walking of the washer/
dryer.
Leveling lock nuts not ghtened. Tighten leveling lock nuts.
Clogged inlet screen making high-
pitched noise.
Disconnect hose and clean screen.
Spring/damper installaon. Check for proper spring and damper placement and installaon.
Washer/dryer panel noise. Inspect washer/dryer panels for bending, warpage, or damage.
Check for loose fasteners.
Venlaon hose becoming
disconnected.
Verify connecon of venlaon hose.
Pressure switch hose slapping on
the tub.
Make sure the hose is fastened properly.
Poor Wash
Performance
Please reference
Use & Care Guide
Oversuds. 1. Verify use of HE detergent.
2. Excessive detergent usage.
3. Check drain hose and lter for obstrucons.
Incorrect water level. See “WON’T FILL”, page 2-10.
Clothes wet aer cycle is complete. 1. Single or tangled items in the washer/dryer.
2. Oversuds (see above).
3. See “WON’T DRAIN”, page 2-10.
Load not rinsed. 1. Check proper water supply.
2. Not using HE detergent.
3. Verify that load is not bunched or bundled when placed in
washer/dryer.
4. See TEST #5: Inlet Valve, page 3-9.
Not cleaning clothes. 1. Verify that load is not bunched or bundled when placed in
washer/dryer.
2. Not using HE detergent.
3. Not using correct cycle.
4. Not using dispensers.
Fabric damage. 1. Washer/dryer overloaded.
2. Sharp items in tub.
Wrong opon or cycle selecon. Refer customer to “Use & Care Guide/Installaon Instrucons”.
Dry Cycle Will Not
Shut O When
Expected
Poor airow. Check drain pump lter. Clean if necessary.
Thermistor problem. See TEST #12b: Dry Temperature Sensor, pg. 3-20.
Connecons between ACU and HMI. Check connecons and harness connuity between ACU and
HMI.
ACU problem. See TEST #1: ACU Power Check, pg. 3-4.
TROUBLESHOOTING GUIDE (connued)
Connued on following page . . .