Installation Instructions

35
TROUBLESHOOTING
If you experience Possible Causes Solution
Wash cycle not performing as expected (cont.)
Washer/dryer won’t run
or ll; washer/dryer stops
working (cont.)
Normal washer/dryer operation. Washer/dryer will pause during certain phases of cycle.
Do not interrupt cycle.
The washer/dryer pauses for about 2 minutes during certain
cycles. Allow the cycle to continue. Some cycles feature
periods of tumbling and soak.
Washer/dryer may be stopped to reduce suds. Use only a
proper amount of HE detergent.
The washer/dryer door is not
rmly shut.
The door must be closed during operation.
The Load & Go
™
bulk container is
not fully seated in the washer/dryer.
Make sure that the Load & Go
™
bulk container is fully seated
in the washer/dryer, and that the lid on the bulk container is
rmly closed.
Washer/dryer not loaded
as recommended.
Remove several items, rearrange load evenly in washer/dryer
drum. Close door and touch the START/PAUSE button.
Do not add more than one or two additional items after cycle
has started to avoid tightly packing or unbalancing. Adding
items is only allowed up to a certain point in the cycle.
Do not add more water to the washer/dryer.
Not using HE detergent or using
too much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer/dryer. Always measure detergent,
following manufacturer’s directions based on your load
requirements.
To remove suds, cancel cycle. Select Rinse & Spin. Touch the
START/PAUSE button. Do not add more detergent.
Washer/dryer stops during
the program/cycle and a
message appears on the
screen
The program/cycle was interrupted
(for example by the door being
opened).
Make sure the door is closed. Touch the START/PAUSE
button to continue with the program/cycle.
The safety system has been activated.
A failure indicator will light up and/or
the display will show a failure code.
Refer to error codes at the end of “Troubleshooting.”
Cold water faucet is closed. Make sure the water faucet is open and that there are no
kinks in the inlet hose.
Washer/dryer not draining/
spinning; loads are still wet
Drain hose extends into standpipe
further than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drain pipe or tub. Do not tape over
drain opening.
The drain hose is clogged, or the
end of the drain hose is more than
49" (1.3 m) above the oor.
Lower drain hose if the end is higher than 49" (1.3 m) above
the oor. Remove any clogs from drain hose. See “Installation
Requirements” in “Installation Instructions.”
Strainer/stocking on end of drain hose. Remove strainer/stocking from drain hose.
The drain hose ts too tightly
in the standpipe or is taped
to the standpipe.
The drain hose should be loose, yet t securely. Do not
seal the drain hose with tape. The hose needs an air gap.
See “Route Drain Hose” in “Installation Instructions.”
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.