Instruction for Use

PAGE 14
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE CHECKS & TESTS
WON’T POWER UP No power to washer. Check power at outlet, check circuit breakers, fuses, or junction
• No operation box connections.
• No keypad response
Connection problem between AC plug and ACU. Check connections between the AC power cord and ACU for continuity.
• No LEDs or display
Connections between ACU and UI. Check connections and harness continuity between ACU and UI.
ACU problem. See TEST #1: ACU Power Check, pg. 16.
User interface problem. See TEST #2: User Interface, pg. 17.
WON’T START CYCLE Control lock is activated. Check if the control lock icon above the Start button is on. If so, press
No response when Start and hold to deactivate it.
is pressed.
Door lock mechanism not functioning. 1. Door not closed due to interference.
2. Lock not closed due to interference.
3. See TEST #4: Door Lock System, pg. 18.
Connections between ACU and UI. Check connections and harness continuity between ACU and UI.
User interface problem. See TEST #2: User Interface, pg. 17.
ACU problem. See TEST #1: ACU Power Check, pg. 16.
UI WON’T ACCEPT Control lock is activated. Check if the control lock icon above the Start button is on. If so, press
SELECTIONS and hold to deactivate it.
Connections between ACU and UI. Check connections and harness continuity between ACU and UI.
User interface problem. See TEST #2: User Interface, pg. 17.
ACU problem. See TEST #1: ACU Power Check, pg. 16.
DOOR WON’T LOCK Door not closed. Ensure that door is completely closed.
Door lock obstructed. Check mechanism for obstruction.
Door lock mechanism not functioning. See TEST #4: Door Lock System, pg. 18.
DOOR WON’T UNLOCK Reset washer. Unplug the washer, wait 30 seconds, and reconnect the power cord.
(See pg. 23 for manually Wait 2 minutes to see if the washer door unlocks.
unlocking the door lock
Misaligned, broken, or over-tightened Check door lock mechanism and repair as necessary.
system.)
door latch.
Door lock mechanism not functioning. See TEST #4: Door Lock System, pg. 18.
WON’T DISPENSE No water supplied to washer. 1. Check water connections to washer.
2. Verify that water supply is turned on.
Dispenser clogged with detergent. Clean obstruction from dispenser.
Valve problem. See TEST #5: Water Inlet Valve, pg. 19.
Dispenser system problem. See TEST #10: Dispenser System, pg. 22.
WON’T FILL No water supplied to washer or low 1. Check water connection to washer.
water pressure. 2. Verify that water supply is turned on.
Plugged filter/screen, or plugged air trap. Check for plugged filter or screen in the water valve or hose.
Remove the air trap and check for any trapped lint or material.
Drain hose installation. Check for proper drain hose installation. Is water siphoning
out of the drain hose?
Valve problem. See TEST #5: Water Inlet Valve, pg. 19.
Water level sensor problem. See TEST #6: Water Level Sensor, pg. 20.
OVERFILLS Drain hose/filter or air trap is plugged. Check for hose, drain filter, and air trap obstructions.
Valve not shutting off. See TEST #5: Water Inlet Valve, pg. 19.
Water level sensor problem. See TEST #6: Water Level Sensor, pg. 20.
Drain pump problem. See TEST #7: Drain Pump, pg. 20.
DRUM WON’T ROTATE Door is not locked. Is door locking Verify harness connections and see TEST #4: Door Lock System,
after starting a cycle? pg. 18.
Garment or mechanical obstruction Try to move the drum while the washer is unpowered to see if it can move
between drum and tub. freely. If not, check for a garment or other object obstructing movement.
Harness connections. Check harness continuity and connections between ACU and motor.
Motor problem. See TEST #3: Motor Circuit, pg. 18.
MOTOR OVERHEATS Mechanical friction. Check for obstruction between spin basket and outer tub.
Harness connections. Check harness continuity and connections between ACU and motor.
Motor problem. See TEST #3: Motor Circuit, pg. 18.
WON’T DRAIN Drain hose installation. Reduce drain height if it is >49". Make sure drain hose is not inserted
more than 4.5" (114 mm). Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for ventilation.
Plugged drain hose or air trap. Check drain hose and air trap for obstructions.
Obstructions to drain pump. Check and clean drain filter of obstructions.
Harness connections. Check harness continuity and connections between ACU and drain pump.
Drain pump problem. See TEST #7: Drain Pump, pg. 20.