Instruction for Use

PAGE 15
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
TROUBLESHOOTING GUIDE (cont.)
PROBLEM POSSIBLE CAUSE CHECKS & TESTS
INCORRECT WATER Heating element problem. See TEST #8: Heating Element, pg. 21.
TEMPERATURE
Temperature sensor problem. See TEST #9: Temperature Sensor, pg. 22.
LEAKING Supply hose connection. Check hose connection and for damage to rubber gasket due
to over-tightening.
Drain hose installation. Check for proper drain hose installation.
Plugged drain hose or house drain pipe. Check drain hose for obstructions and make sure house drain pipe
is not blocked.
Overloading the washer. Overloading can partially push the door open.
Internal hose connections. Check internal hose connections for leakage.
Check bellow. Check for holes in the bellow. If there are none, remove, reposition,
and reinstall the bellow. Make sure the bellow is not wrinkled.
Dispenser leaking. Check the dispenser for leakage from the front and from the
plastic box itself.
Ventilation tube leaking. Make sure that the ventilation tube is installed properly.
Heater leaking. Make sure heater is seated and torqued down properly.
VIBRATION OR NOISE Heater is loose. Make sure heater is torqued down properly.
Shipping kit not removed. Verify that shipping bolts and spacers are removed.
Washer not level. Level washer per installation instructions.
Floor stability. Weak floors can cause vibration and walking of the washer.
Leveling lock nuts not tightened. Tighten leveling lock nuts.
Clogged inlet screen making Disconnect hose and clean screen.
high-pitched noise.
Spring/damper installation. Check for proper spring and damper placement and installation.
Washer panel noise. Inspect washer panels for bending, warpage, or damage. Check
for loose fasteners.
Ventilation hose becoming disconnected. Verify connection of ventilation hose.
Water level sensor hose slapping on the tub. Make sure the hose is fastened properly.
POOR WASH Oversuds. 1. Verify use of HE detergent.
PERFORMANCE 2. Excessive detergent usage.
Please reference 3. Check drain hose and filter for obstructions.
Use & Care Guide
Incorrect water level. See “WON’T FILL”, pg. 14.
Clothes wet after cycle is complete. 1. Single or tangled items in the washer.
2. Oversuds (see above).
3. See “WON’T DRAIN”, pg 14.
Load not rinsed. 1. Check proper water supply.
2. Not using HE detergent.
3. Verify that load is not bunched or bundled when placed in washer.
4. See TEST #5: Water Inlet Valve, pg. 19.
Not cleaning clothes. 1. Verify that load is not bunched or bundled when placed in washer.
2. Not using HE detergent.
3. Not using correct cycle.
4. Not using dispensers.
Fabric damage. 1. Washer overloaded.
2. Sharp items in tub.
Wrong option or cycle selection. Refer customer to “Use & Care Guide”.