Model WHES20 Model WHES30 How to install, operate and maintain your Demand Controlled Water Softener Do not return water softener to store If you have questions or concerns when installing, operating or maintaining your softener, call our toll free number: 1--866--986--3223 Monday -- Friday, 8 am -- 9 pm EST System Tested and Certified by NSF International against NSF/ANSI Standard 44 for softener performance. 7283659 (Rev. B 6/8/06) Product No.
Table of Contents Water Softener Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inspect Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic Electronic Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Advance Diagnostics---Model WHES20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The water softener requires a minimum water flow of 3 gallons per minute at the inlet. Maximum allowable inlet water pressure is 125 psi. If daytime pressure is over 80 psi, nighttime pressure may exceed the maximum. Use a pressure reducing valve if necessary. (Adding a pressure reducing valve may reduce the flow.) If your home is equipped with a back flow preventer, an expansion tank must be installed in accordance with local codes and laws.
For future reference, enter the following information. Model No. n o Serial No. n o Code n Installation date *Water hardness gpg **Iron content ppm n on registration decal (located under salt hole cover) o on shipping carton * A hardness test strip is provided with your water softener. ** Kits are available at retail hardware stores for testing water hardness and iron content. Some retail stores will also test your water for a fee.
How a Water Softener Works Softening Cycle When the water softener is providing soft water, it is called “service” or the “softening cycle”. During this cycle, hard water flows from the main water pipe in the household into the water softener. Inside the resin tank is a bed made up of thousands of tiny, plastic resin beads. As hard water passes through the bed, each bead attracts and holds the hardness minerals.
Factor into your diet the amount of sodium or potassium shown below, based on your water hardness and consumption. Sodium Added to Water from Cation Exchange Softening Initial Water Hardness Sodium added by Cation Exchange Softening of Water* Potassium added by Cation Exchange Softening of Water** Grains per Gallon Milligrams Na+/qt. Milligrams K+/qt. 1 7.5 12.75 5 37 62.9 6 44 74.8 7 52 88.4 8 60 102 9 68 115.6 10 75 127.5 15 112 190.4 20 150 255 30 225 382.
Ferric (red water), and bacterial and organically bound irons are insoluble. This water softener will not remove ferric or bacterial iron. This iron is visible immediately when drawn from a faucet because it has oxidized before reaching the home. It appears as small cloudy yellow, orange, or reddish suspended particles. After the water stands for a period of time, the particles settle to the bottom of the container. Generally these irons are removed from water by filtration.
Location Requirements Consider all of the following when selecting an installation location for the water softener. • Do not locate the water softener where freezing temperatures occur. Do not attempt to treat water over 120_F. Freezing, or hot water damage voids the warranty. • To condition all water in the home, install the water softener close to the water supply inlet, and before all other plumbing connections, except outside water pipes.
Valve Drain Requirements Use the flexible drain hose, that is included, measure and cut to the length needed. Flexible drain hose is not allowed in all localities (check your plumbing codes). If local codes do not allow use of a flexible drain hose, a rigid valve drain run must be used. Buy a compression fitting (1/4 NPT x 1/2 in. minimum tube) and 1/2” tubing from your local hardware store. Then plumb a rigid drain as needed (see Figure 3).
Plan the Installation Inlet --- Outlet Plumbing Options Always install either a single bypass valve (provided) or, if desired, parts for a 3 valve bypass system (not included) can be purchased and assembled, as shown in Figure 4. Bypass valves allow you to turn off water to the softener for maintenance if needed, but still have water in house pipes.
Installation Turn Off Water Supply 1. Close the main water supply valve, near the well pump or water meter. 2. Open all faucets to drain all water from the house pipes. NOTE: Be sure not to drain water from the water heater, as damage to the water heater elements could result. Install the Brine Tank Overflow Elbow Install the brine tank overflow grommet and elbow in the 13/16” diameter hole in the back of the salt storage tank sidewall. NOTE: The salt storage tank drain elbow accepts either 1/2” or 3/8” I.
Move the Water Softener into Place 1. Move the water softener into installation position. Set it on a level surface. If needed, place the water softener on a section of plywood, a minimum of 3/4” thick. Then, shim under the plywood to level the water softener, see Figure 7. IMPORTANT: Do not place shims directly under the salt storage tank. The weight of the tank, when full of water and salt, may cause the tank to fracture at the shim. Shim Plywood Figure 7 (if needed for leveling) 2.
Assemble Inlet and Outlet Plumbing Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the inlet and outlet ports of the water softener valve. Be sure to keep fittings fully together, and pipes squared and straight. Be sure hard water supply pipe goes to the water softener valve inlet side. NOTE: Inlet and outlet are marked on the valve. Trace the water flow direction to be sure.
Threaded pipe 1. Apply pipe joint compound or TeflonR tape to all male pipe threads. 2. Tighten all threaded joints and make all solder connections. IMPORTANT: Secure ground clamp to metal pipes. CPVC plastic pipe 1. Clean, prime and cement all joints, following the manufacturer’s instructions supplied with the plastic pipe and fittings. Other 1. Follow the piping system manufacturer’s instructions when using other pipe approved for potable water. IMPORTANT: Secure ground clamp to metal pipes.
Add Water and Salt to the Salt Storage Tank 1. Using a container, add about three gallons of clean water into the salt storage tank. 2. Add salt to the storage tank. Use nugget, pellet or coarse solar salts with less than 1% impurities. NOTE: See “Routine Maintenance Section” for additional information on salt. Persons who are on sodium restricted diets should consider the added sodium as part of their overall sodium intake.
Program the Water Softener -- Model WHES20 Display UP button + − PRESS TO SCHEDULE PROGRAM HOLD TO START RECHARGE RECHARGE button DOWN Button PROGRAM button Figure 10 If you have questions about installation, programming, operating and routine maintenance... call 1-- 866-- 986-- 3223, Monday - Friday, 8 am to 9 pm, EST. When the transformer is plugged into the electrical outlet, a model code and a test number (example: s3.0), begin to flash in the faceplate display.
Set Water Hardness Number 1. Press the PROGRAM button once again to display a flashing 25 and the word “HARDNESS”. HARDNESS + − 2. Press the Up or Down buttons to set your water hardness number. NOTE: Be sure to enter the grains per gallon (gpg) hardness of your water supply on page 5, for future reference. If your water supply contains iron, compensate for it by adding to the water hardness number. For example, assume your water is 20 gpg hard and contains 2 ppm iron.
Program the Water Softener -- Model WHES30 Display SET SALT LEVEL button UP button SET SALT LEVEL + PROGRAM CHECK SALT LEVEL PRESS TO SCHEDULE − HOLD TO START RECHARGE RECHARGE button PROGRAM button DOWN Button Figure 11 If you have questions about installation, programming, operating and routine maintenance... call 1-- 866-- 986-- 3223, Monday - Friday, 8 am to 9 pm, EST. When the transformer is plugged into the electrical outlet, a model code and a test number (example: s3.
Set Water Hardness Number 1. Press the PROGRAM button once again to display a flashing 25 and the word “HARDNESS”. + − 2. Press the Up or Down buttons to set your water hardness number. NOTE: Be sure to enter the grains per gallon (gpg) hardness of your water supply on page 5, for future reference. If your water supply contains iron, compensate for it by adding to the water hardness number. For example, assume your water is 20 gpg hard and contains 2 ppm iron.
Customizing Features/Options -- Model WHES20 Recharge Recharge button is used to initiate an immediate recharge. • Press and hold the RECHARGE button until the words “RECHARGE NOW” flashes in the display, and the softener enters the fill cycle of regeneration right away. “RECHARGE NOW” will flash during the regeneration. When over, full water conditioning capacity is restored.
Salt Efficiency When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness per pound of salt or higher. (May recharge more often using smaller salt dosage and less water). The softener is shipped in the OFF setting. PROGRAM button until the following screen is displayed. 1. Press and hold the Once in this display, press the shown. PROGRAM button and one of the following two displays is Efficiency Icon + − 2. Press the Up or Down buttons to set On or Off.
Customizing Features/Options-- Model WHES30 Recharge Recharge button is used to initiate an immediate recharge. • Press and hold the RECHARGE button until the words “RECHARGE”, “SERVICE” and “FILL” flash in the display, and the softener enters the fill cycle of regeneration right away. The word “RECHARGE” will flash during the regeneration. When over, full water conditioning capacity is restored.
‘‘Power---Outage Memory’’ If electrical power to the water softener is lost, ‘‘memory’’ built into the timer circuitry will keep all settings for up to eight hours. While the power is out, the display is blank and the water softener will not regenerate. When electrical power is restored, the following will occur. 1. You have to reset the present time only if the display is flashing. The HARDNESS and RECHARGE TIME never require resetting unless a change is desired.
Clean / Clear Water Iron Removal This feature is beneficial on water supplies containing iron and/or high amounts of sediments (sand, silt, dirt, etc.). When set to “ON”, an additional backwash and fast rinse cycle will occur first, preceeding the normal regeneration sequence. This provides extra cleaning of the resin bed before it is regenerated with the salt brine. To conserve water set this feature “OFF” if your water supply does not contain iron or sediments. 1.
Maximum Days Between Regenerations The water softener automatically controls regeneration frequency. This provides the greatest operating efficiency, and under most conditions, this feature should be left in this mode. However, modify this feature if you want to force a regeneration every set number of days. For example, if your water supply contains iron and you want the softener to regenerate at least once every few days to keep the resin bed clean, set the display as shown below.
Routine Maintenance Refilling With Salt Lift the salt hole cover and check the salt storage level frequently. If the conditioner uses all the salt before you refill it, you will get hard water. Until you have established a refilling routine, check the salt every two or three weeks. Always add if less than 1/4 full. Be sure the brinewell cover is on. NOTE: In humid areas, it is best to keep the salt storage level lower, and to refill more often to avoid salt bridging.
Cleaning the Nozzle and Venturi A clean nozzle and venturi (see Figure 13) is a must for the conditioner to work properly. This small water softener creates the suction to move brine from the brine tank, into the resin tank. If it should become plugged with sand, silt, dirt, etc., the conditioner will not work, and you will get hard water. To get to the nozzle and venturi, remove the top cover. Be sure the water softener is in soft water cycle (no water pressure at nozzle and venturi).
Troubleshooting Guide Need help troubleshooting? Call 1-- 866-- 986-- 3223, Monday - Friday, 8 am to 9 pm, EST. Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle ---nose Pliers PROBLEM No Soft Water No Soft Water Timer Display Blank CAUSE SOLUTION 1. No salt in the storage tank. a. Refill with salt. b. Use Recharge feature. 1. Transformer unplugged at wall outlet, or power cable disconnected from back of electronic board, transformer defective. 2.
Automatic Electronic Diagnostics This water softener has a self-- diagnostic function for the electrical system (except input power and/or water meter). The water softener monitors electronic components and circuits for correct operation. If a malfunction occurs, an error code appears in the display. The troubleshooting chart shows the error codes that could appear, and the possible malfunctions for each code. While an error code appears in the display, all buttons are inoperable except the PROGRAM button.
+ • Press Up to display the number of days this electronic control has had electrical power applied. • Press Down to display the number of regenerations initiated by this electronic control since the SR code number was entered. − 6. Press and hold the PROGRAM button until LE20 shows in the display. This code identifies the softener model. If the wrong number shows, the softener will operate on incorrect programming. PROGRAM button. 7.
4. Press the RECHARGE button to move the softener into fast rinse. Again look for a fast drain flow. Allow the softener to rinse for a few minutes to flush out any brine that may remain in the resin tank from the brining cycle test. 5. To return the softener to service, press the RECHARGE button. Manual Advance Diagnostics --- Model WHES30 Use the following procedures to advance the water softener through the regeneration cycles to check operation.
• − Press Down to display the number of regenerations initiated by this electronic control since the LE code number was entered. 6. Press and hold the PROGRAM button until LE31 shows in the display. This code identifies the softener model. If the wrong number shows, the softener will operate on incorrect programming. 7. Return the present time display — Press the + PROGRAM button. − Up or Down button until the correct code shows. 8.
4. Press the RECHARGE button to move the softener into fast rinse. Again look for a fast drain flow. Allow the softener to rinse for a few minutes to flush out any brine that may remain in the resin tank from the brining cycle test. 5. To return the softener to service, press the RECHARGE button. Product Specifications WHES20 WHES30 Rated Service Flow Rate (gpm) 6.0 8.0 Amount of High Capacity Resin (cu ft) .57 .82 Pressure Drop at Rated Service Flow (psig) 10 12 Water Supply Max.
Wiring Schematic Back of electronic board Direct plug--in transformer 24 vac 120 vac M 24V Turbine sensor NO NC Position switch Warranty WATER SOFTENER WARRANTY Warrantor: Ecodyne Water Systems LLC, 1890 Woodlane Drive, Woodbury, MN 55125 Warrantor guarantees, to the original owner, that: One Year Full Warranty: For a period of one (1) year after installation, all parts will be free of defects in materials and workmanship and will perform their normal functions.
Softener Components 40 25 26 42 41 27 1 2 3 4 5 28 6 29 7 30 32 8 31 33 9 8 7 6 5 24 10 23 34 35 36 22 21 20 19 18 17 16 11 12 13 36 37 38 39 15 14
Softener Components Key No. Part No. Key No. Part No. 1 7170296 O-- Ring, 2-- 7/8” x 3-- 1/4” 25 7275907 Transformer 2 7170254 O-- Ring, 13/16” x 1-- 1/16” 26 7285847 3 7077870 Top Distributor Rep’l Electronic Control Board (PWA), Model WHES20 4 7170270 O-- Ring, 2-- 3/4” x 3” 7285863 5 7105047 Rep’l Bottom Distributor Rep’l Electronic Control Board (PWA), Model WHES30 6 7176292 Clamp Section (2 req.
Softener Components 1 47 2 46 3 45 4 44 5 6 7 8 43 39 9 42 38 41 37 11 12 10 13 36 14 35 34 40 16 33 22 32 17 18 28 27 31 21 15 23 19 20 30 29 25 wear-- strip seal cross-- section view 38 26 24
Softener Components Key No. Part No. Key No. Description Part No. Description 1 2 7224087 Screw, #8-32 x 1” (2 req.) 7286039 Motor (incl. 2 ea. of Key No. 1) 25 7117858 Turbine 26 7082053 Valve Body 3 0900857 Screw, #6-20 x 3/8 (2 req.) 27 7081764 Seal (Nozzle & Venturi) 4 7231385 Motor Plate 28 7081201 Retainer (Nozzle & Venturi) 5 0503288 Bearing 29 7170319 O-Ring, 1/4 x 3/8 (2 req.