Warranty Guide

IF YOU NEED SERVICE:
If you reside in the United States and your Whirlpool
®
Countertop Microwave should cease to operate
within the first year of ownership:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit www.whirlpool.com/product_help.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers. In the U.S. and
Canada, direct all requests for warranty service to:
Whirlpool Customer eXperience Center
In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.
3. The consultant will advise whether the microwave qualifies for repair or replacement.
4. In the event of repair, you may be directed to forward the product to a Whirlpool designated service center. You are responsible for insurance
and freight to the designated service center. Please include your name and address on a piece of paper, along with a copy of the proof
of purchase (register receipt, charge slip, etc.). The microwave should be properly packaged to avoid damage in transit as we will not be
responsible for any such damage.
5. Whirlpool will return the repaired unit or, at our option, an identical or comparable microwave to your door free of charge.
If outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine whether another warranty applies.
WHIRLPOOL
®
COUNTERTOP MICROWAVE
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS
REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■ Name, address and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase including dealer or retailer name and address
ONE YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED
For one year from the date of purchase, when this
microwave is installed, operated and maintained
according to instructions attached to or furnished
with the product, Whirlpool Corporation or
Whirlpool Canada LP (hereafter “Whirlpool”) will
pay for Factory Specified Replacement Parts
and repair labor to correct defects in materials or
workmanship that existed when this microwave
was purchased, or at its sole discretion replace
the product. In the event of product replacement,
your appliance will be warranted for the remaining
term of the original unit’s warranty period. See
service instructions.
YOUR SOLE AND EXCLUSIVE REMEDY
UNDER THIS LIMITED WARRANTY SHALL BE
PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a Whirlpool
designated service company. This limited
warranty is valid only in the United States or
Canada and applies only when the microwave is
used in the country in which it was purchased.
This limited warranty is effective from the date
of original consumer purchase. Proof of original
purchase date is required to obtain service or
replacement under this limited warranty.
1. Service calls to correct the installation of your microwave, to instruct you how to use your
product, to replace or repair house fuses, reset circuit breakers or to correct house wiring
or plumbing.
2. Service calls to repair or replace light bulbs. Consumable parts are excluded from warranty
coverage.
3. In-home service. Your microwave must be shipped to a Whirlpool designated service
company.
4. Repairs or replacement when your microwave is used for other than normal, single-family
household use or when it is used in a manner contrary to published user or operator
instructions and/or installation instructions.
5. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God,
improper installation, installation not in accordance with electrical or plumbing codes, or
use of consumables or cleaning products not approved by Whirlpool Corporation.
6. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your
microwave, unless such damage results from defects in materials or workmanship and is
reported to Whirlpool within 30 days from the date of purchase.
7. Any food loss due to microwave product failure.
8. Repairs to parts or systems resulting from unauthorized modifications made to the
appliance.
9. Microwaves with original model/serial numbers that have been removed, altered or cannot
be easily determined. This warranty is void if the factory applied serial number has been
altered or removed from your appliance.
The cost of repair or replacement under these excluded circumstances shall be borne
by the customer.
www.whirlpool.com/product_help
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DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not
allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance,
you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the
exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.
®
/™ ©2017 Whirlpool. All rights reserved.
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03/17