Service Guide

For Service Technician Use Only
DIAGNOSTICS & TROUBLESHOOTING
Whirlpool
®
Smart Wall Ovens
n
2-19
Code Description Explanation and Recommended Procedure
F9E0 Product not wired
correctly
NOTE: Before starng any test, cycle power to the oven (power o, wait 10 seconds, and power
on).
PROCEDURE: Before proceeding, verify the error code by entering the Diagnoscs Menu and
selecng “Error Diagnoscs”.
1. Unplug the oven or disconnect power.
2. Access the electrical wiring from the house power supply to the oven.
3. Check house wiring to the product. Check to see if the neutral connecon is switched with L1
or L2 (refer to the installaon instrucons for product wiring).
4. Verify correct power supply to unit L1 to L2 = 240 V, L1 to Neutral = 120 V and L2 to Neutral =
120 V.
5. Reassemble all parts and panels before operang.
6. Plug in the oven or reconnect power.
7. Verify operaon is normal by running a cooking funcon. Enter Diagnoscs mode, select
“Error Diagnoscs”, and clear the history.
F8E0 Low fan speed
underspeed
LOW FAN SPEED MESSAGE ON SINGLE/DOUBLE: The product is experiencing a problem and can
no longer be used.
PROCEDURE: Enter diagnoscs mode by going to tools, info, service and support. Press
diagnoscs buon for 1 minute. Press 1, 2, 3, 1, 2, 3, 1, 2, 3. Press ENTER. The warning will be
displayed. Press ENTER.
1. Unplug the oven or disconnect power.
2. Wait for at least 30 seconds.
3. Plug in the oven or reconnect power.
4. Enter Diagnoscs mode and navigate to the Component Acvaon list.
5. Turn on the Cooling Fan Low Speed.
6. Check for proper voltage input at P5-5 and neutral for high speed fan, P5-4 and neutral for
low speed fan when cooling fan should be running by compleng following steps.
7. Unplug the oven or disconnect power.
8. Connect voltage measurement equipment.
9. Plug in the oven or reconnect power. Measure voltage and conrm voltage reading is 120 V.
If it is not, unplug the oven or disconnect power and go to Step 13. If it is, go to Step 10.
10. Check for proper voltage input at P4-1 and P4-2 and conrm voltage reading is 5 VDC. If it is
not, unplug the oven or disconnect power and go to Step 13. If it is, go to Step 11.
11. Unplug the oven or disconnect power.
12. Replace cooling fan. Go to Step 15.
13. Check integrity of all harness wires and connecons between the oven ACU and the cooling
fan. Ensure no shorted wires to chassis. If the wiring is pinched or damaged, replace the
cooling fan harness. Go to Step 15. If the wiring is good, go to Step 14.
14. Replace the oven ACU. Go to Step 15.
15. Replace all parts and panels before operang.
16. Plug in the oven or reconnect power.
17. Plug in the oven or reconnect power.
Once Fan Speed is completed, navigate back to the acvaon list and acvate the Cooling Fan
High Speed and return to “More Informaon” screen for fan speed.
F8E1 Low fan speed
overspeed
F8E2 High fan speed
underspeed
F8E3 High fan speed
overspeed
K4
K6
K7
K8
WHGY
GY/BK
LS Cooling Fan
BK
P5
HS Cooling Fan