Service Guide
For Service Technician Use Only
DIAGNOSTICS & TROUBLESHOOTING
2-20
n
Whirlpool
®
Smart Wall Ovens
Double Oven
Code Description Explanation and Recommended Procedure
User Interface
(UI) not
reacng to
touch
HMI-Central/UI board Control
Panel Assembly
NOTE: Before starng any test, cycle power to the oven (power o, wait
10 seconds, and power on).
1. Enter the Diagnosc menu, and then touch POWER.
2. To reset Touch Calibraon: Unplug the oven or disconnect power, wait
10 seconds, and then plug in the oven or reconnect power. If sll no response,
go to Step 3.
3. Unplug the oven or disconnect power.
4. Replace HMI-Central/UI board Control Panel Assembly.
5. Reassemble all parts and panels before operang.
6. Plug in the oven or reconnect power and follow the on-screen prompts for a
model selecon.
7. Verify operaon is normal.
No Sound Speaker, HMI-Central/UI board
Control Panel Assembly
NOTE: Before starng any test, cycle power to the oven (power o, wait
10 seconds, and power on).
1. Verify sound is enabled. Touch the Tools menu, and then scroll to the Sound
menu. Conrm Key Press, Timer & Alert, and Power On & O acons are all
turned on and set to the desired volume.
2. Unplug the oven or disconnect power.
3. Conrm the speaker is rmly connected to the UI board. If speaker is rmly
connected, go to Step 4. If speaker connecon is loose, reconnect and proceed
to Step 5.
4. Replace HMI-Central/UI board Control Panel Assembly.
5. Reassemble all parts and panels before operang.
6. Plug in the oven or reconnect power and follow the on-screen prompts for a
model selecon.
7. Conrm operaon of the speaker. If problem persists, unplug the oven or
disconnect power, replace HMI-Central/UI board Control Panel Assembly, and
repeat steps 5 through 7.
F1 Internal E0 Oven User Interface (UI)
failure
NOTE: Before starng any test, cycle power to the oven (power o, wait
10 seconds, and power on).
PROCEDURE: Before proceeding, verify the error code by entering the Diagnoscs
mode and selecng “Error Diagnoscs”.
NOTE: If other error codes are stored, troubleshoot those other error codes rst.
1. Unplug the oven or disconnect power.
2. Conrm the control panel assembly is grounded to the oven chassis. If it is, go
to Step 6. If it is not, x the connecon.
3. Reassemble all parts and panels before operang.
4. Plug in the oven or reconnect power and cycle power.
5. If error, persists unplug the oven or disconnect power.
6. Replace HMI-Central/UI board Control Panel Assembly.
7. Reassemble all parts and panels before operang.
8. Plug in the oven or reconnect power and follow the on-screen prompts for a
model selecon.
9. Verify operaon is normal. Enter Diagnoscs mode, select “Error Diagnoscs”,
and clear the history. If the HMI-Central/UI board Control Panel Assembly was
replaced, there is no need to clear the error history.
User Interface
Speaker
BK
RD
1
2
J1