Service Guide

For Service Technician Use Only
DIAGNOSTICS & TROUBLESHOOTING
Whirlpool
®
Smart Wall Ovens
n
2-5
Single & Double Oven Model
System

Display Single
Oven
Double
Oven
Model # Model Informaon о о
Serial # Product Serial Number о о
UI Serial # User Interface Serial Number о о
ACU Serial # Appliance Control Unit Serial
Number
о NA
Upper ACU
Serial #
Upper Appliance Control Unit
Serial Number
NA о
Lower ACU
Serial #
Lower Appliance Control Unit
Serial Number
NA о
UI Version User Interface Soware
Version
о о
ACU SW Appliance Control Unit
Soware Version
о NA
Upper ACU
SW
Upper Appliance Control Unit
Soware Version
NA о
Lower ACU
SW
Lower Appliance Control Unit
Soware Version
NA о
Diagnoscs
Entries
Number of mes Diagnosc
Menu has been entered
о о

Oven
 Display
Model # Model Informaon
Serial # Product Serial Number
UI Serial # User Interface Serial Number
Oven ACU Serial # Appliance Control Unit Serial Number
UI Version User Interface Soware Version
Oven ACU SW Oven Appliance Control Unit Soware
Version
MWO ACU SW Microwave Oven Appliance Control Unit
Soware Version
Diagnoscs Entries Number of mes Diagnosc Menu has
been entered
General Procedure: Model Selection
NOTE: When a new User Interface is installed, you will be
prompted to select a new model number upon power up. To
change the model number on an exisng UI, follow the steps
below:
1. Plug in microwave oven or connect power.
2. Enter Diagnoscs mode.
3. Touch or scroll to “System Informaon” in the Diagnoscs
menu, then touch “OK”.
4. Touch or scroll to “Model Number,” then touch “OK”.
5. Touch or scroll to the correct model number in the list, then
touch “Select”.
Failure/Error Display Codes

Code Description Explanation and Recommended Procedure
User
Interface
(UI) not

to touch
HMI-Central/UI
board Control Panel
Assembly
NOTE: Before starng any test, cycle power to the oven (power o, wait 10 seconds, and power
on).
1. Enter the Diagnosc menu, and then touch POWER.
2. To reset Touch Calibraon: Unplug the oven or disconnect power, wait 10 seconds, and then
plug in the oven or reconnect power. If sll no response, go to Step 3.
3. Unplug the oven or disconnect power.
4. Replace HMI-Central/UI board Control Panel Assembly.
5. Reassemble all parts and panels before operang.
6. Plug in the oven or reconnect power and follow the on-screen prompts for a model
selecon.
7. Verify operaon is normal.