User's Guide

Problem Solver
What to Do
The appliance is in linking mode. The indicator light will blink
for up to two minutes while the appliance attempts to establish
a connection with the Wirless Router. Once a connection is
established, the indicator light will stay on.
The appliance was unable to establish a connection with the
Wireless Router. Check the following:
• WPSbuttonontheWireless Router was not pressed within
two minutes of starting the linking mode on the appliance.
This may require two people to complete within the two
minute time frame.
 • Youmustcompletethelinkingprocessforoneappliance
to the Wireless Router before beginning to link the next.
 • TheWireless Router is too far away from the appliance, or there
is too much interference (microwave oven, uorescent lights,
etc.) between the Router and the appliance. If possible, place
the Wireless Router closer to the appliance or install a Wi
range extender.
 • Thereisinterferencefromoutsidethehome.Waitseveral
minutes and retry. If possible, place the Wireless Router
closer to the appliance or install a wi range extender.
Smart Grid feature is off. The Smart Grid function can be turned
off for the current cycle (or for up to 4 hours on refrigerators) by
pressing the Smart Grid button. Press Smart Grid button again
to reactivate Smart Grid feature.
The appliance is not communicating with your Wireless Router.
Press the Smart Grid button; if an error tone sounds, check to
be sure that router is on and connected to the internet.
Problem What to Do
Be sure that your Wireless Router is connected to the internet.
 • UserAccountmustbesetupandappliancemustberegistered
under “Add Appliance” on your User Account page.
 • Besurethatyouhavethecorrecte-mailormobilenumber
saved on your Smart page and that your notications are set
to ON.
The Wireless Router is not communicating with the utility company.
Refer to the instructions included with your Router.
Once you have linked your appliance(s) with your Wireless Router, they will remain linked,
even in the event of a power outage, moving, or extended storage. If you replace the Wireless
Router, you will need to complete the linking process again.
Problem
Smart Grid indicator
is blinking.
Smart Grid indicator
turns off when
attempting to link the
appliance.
Appliance has been
successfully linked but
Smart Grid indicator
light is off.
Unable to use advanced
Smart features or not
receiving e-mail/text
notications.
Primary Smart Grid features
not working.
Below are solutions to common problems when connecting your new Smart Appliance to your
wireless network. If your problem is not solved by using the solutions below, please call our help
hotline at 1-(630)-281-8302.
For a video demonstraon of installaon, scan this code with smartphone or
visit hp://smart.whirlpool.com
® Registered Trademark/
TM
Trademark of Whirlpool, U.S.A.