Homeowner Guide Sample - 1325 Rolston Street Vancouver, BC
Dear Homeowner(s), On behalf of the entire Rize team, it is my sincere pleasure to welcome you to your home at The Rolston! We trust this Homeowner’s Manual will provide you with a helpful overview of your new home as well as an introduction to your neighborhood. Included are a few tips on the ownership, care and maintenance of your home as well as a few custom pages tailored to your individual suite.
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Welcome Home! Log In Now To ensure a successful ownership experience, we have provided you with this Homeowner Guide and an online and mobile Homeowner Portal. Combined, these resources give you everything you need to manage and protect your investment. www.homeinformationpackages.com Login ID: xxxxxxxx Password: xxxx-xxxx-xxxx Get instant access to key information such as product information, service procedures and operation and care instructions for your home’s components.
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CONTENTS IMPORTANT AND IMPORTANTCONTACTS CONTACTS EMERGENCIES / 3 EMERGENCIES / X AND MY HOME / 41 MY INVESTMENT / X PROTECTING My Floor PlanMaintenance / 43 New Home Guide / x Important Contacts / 5 Important Contacts / x FirstService Residential / 7 FirstService Residential What to Do In Case Of Fire / 8 What to Do In Case Of Fire / x Seasonal Items in MyMaintenance Home / 45 Checklist / x Operating My Home Systems / 53 ADDRESS BOOK / X Emergency Emergency Preparedness Preparedness / /12x Around M
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IMPORTANT CONTACTS AND EMERGENCIES This section provides important information such as: x x x x Important Contacts FirstService Residential What to Do In Case Of Fire Emergency Preparedness www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
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Important Contacts WARRANTY SERVICE & REPAIR IN THE EVENT OF A SERIOUS EMERGENCY SUCH AS CRIME, FIRE OR PERSONAL INJURY, PLEASE CALL 911 FIRST. FirstService Residential Suite 600 – 777 Hornby Street Vancouver, B.C. V6Z 1S4 Phone: 604-683-8900 After hour emergencies only: 604-659-2931 Fax: 604-689-4829 Email: info.bc@fsresidential.
EMERGENCY CONTACTS Emergency 911 Non-Emergency 311 Emergency 911 Fire Police Non-Emergency th Hospital 855 West 12 Ave 604-717-3535 604-875-4111 COMMUNITY CONTACTS th S.P.C.A. Shelter 1245 E 7 Ave 604-681-7271 Library 345 Robson St 604-331-4100 th City Hall 453 West 12 Ave 311 BC Hydro 333 Dunsmuir St 1-800-224-9376 FortisBC 16705 Fraser Highway 1-888-224-2710 Telus PO Box 7575 310-2255 www.homeinformationpackages.
FirstService Residential INDUSTRY-LEADING SERVICES PROTECT YOUR HOME AND INVESTMENT At FirstService Residential British Columbia, we are recognized for our outstanding property management services, but that’s just the beginning. We know that your property is the place where you live, as well as your largest financial investment.
What to Do In Case Of Fire In case of a fire emergency, it is always important to remain calm, remember the following information and procedures, and execute them as quickly as possible. GENERAL FIRE SAFETY INFORMATION x x x x x x x x x x x Keep clear of flames and remember that smoke is deadly. Stay low to avoid smoke. Notify other residents of the fire hazard if it is safe to do so. Never attempt to extinguish a fire when the flames are higher than desk height.
FIRE PREVENTION The best way to fight fires is to prevent them. Here are a few common sense rules to help reduce the likelihood of a fire. x x x x x x x x If you do smoke make sure you use deep ash trays in the house. Keep them clean. DON’T smoke in bed. Keep your stove and oven clean and the area around them clear. Use only approved appliances. Look for a label by either the Canadian Standards Association (CSA) or the Underwriters Laboratories (UL or ULC).
Before you attempt to fight a fire make sure that: x x x x x x x If the building has a fire alarm, it has been sounded. If not, alert the occupants. Everyone has left or is in the process of leaving the building. The Fire Department has been called. The fire is small and confined. You have a clear escape route that will not be blocked by fire. You choose the right type of extinguisher for the fire. You have read the instructions and know how to use the extinguisher.
INSTALLATION AND MAINTENANCE Install extinguishers in plain view, near an escape route and away from stoves and heating equipment. Extinguishers need to be cared for. Read operator’s manual for inspection, installation and maintenance instructions. Rechargeable models MUST be serviced after every use. (Service companies are listed in the Yellow Pages under Fire Extinguishers.) Disposable extinguishers are very limited and can be used only once. USE THE P.A.S.S.
Emergency Preparedness Public Safety Canada recommends that you follow these 3 simple steps to ensure your family is prepared in the case of an emergency: Know the risks Make a plan Get a kit For more information on any of the above please visit: www.getprepared.gc.ca. KNOW THE RISKS Canada is a vast country with extreme weather conditions and dramatic geological features. Take the time to learn about natural hazards and, more importantly, learn how to prepare for them.
GET A KIT In case of a major event you will need some basic supplies set aside.
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INTRODUCTION TO MY HOME Welcome to your new home. This section provides introductory information such as: x x x x x x x About The Rolston Rize Quality My Amenities Building Access and Security Frequently Asked Questions Strata Living Property Manager www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
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About The Rolston THE ROLSTON: ORIGINAL LIVES HERE As an owner and resident of the Rolston, we hope that you will share Rize's sense of pride in this iconic building that now brings its unique character to the Vancouver skyline, marking the Granville Street entry to the downtown of our fair city. We hope you enjoy being part of something new, well considered and unique and find a sense of pride in in having a home that does not look like every-body else's.
Rize Quality PHILOSOPHY: IMAGINE. CONSTRUCT. PROGRESS. In 1991, William Lin began assembling a team of building experts to construct a 21st century talent pool that would stand apart and stand for something. Today we pride ourselves on our legacy of seeking out challenging and thoughtful projects that continue to reflect and enhance this philosophy. Our formula for success is to avoid formulas, and our inspiration derives from projects that inspire.
RIZE WARRANTY PROTECTION: Every Rize home is protected by a 2/ 5/10-year warranty program, approved under BC's homeowner protection act and provided by Rize and Travelers Guarantee Company of Canada.
My Amenities My Amenities Your common areas are designed for your lifestyle. Whether you are entertaining friends for the summer evening firework display or bringing in extended family for gatherings or celebrations. Residents of The Rolston can meet in small or large groups, enjoy chatting with neighbours or getting together for structured meetings. All common areas are comfortably equipped with modern fire alarm and sprinkler systems with security cameras monitoring entrances and exits.
Relax and Unwind... Fitness Room The fitness facility is located on the third floor with access by your suite key fob. Check with your Property Manager to find out hours of operation and any other guidelines regarding care and maintenance of equipment. Outdoor Patios Lounge on the 16th floor and rooftop decks and take advantage of the outdoor cooking areas and BBQ for summer entertaining. Children’s play area and communal gardens add to alternative activities for you to enjoy. www.
Building Access and Security Access You have been issued with two secure key fobs which will provide access to all entry points of the building and the parkade. Please report lost or stolen key fobs to the Property Manager immediately. Security Each entrance to the building is monitored by security cameras. The Enterphone can be programmed with your last name for visitors to easily locate you in the directory. Please do not provide access to anyone other than your family and friends.
Frequently Asked Questions Can I install satellite television? A fixed satellite dish cannot be installed (Common Property) without the express authorization of the Strata Council. Can I bring someone in to wire and mount a TV above the fireplace? Changes, alterations or additions to your new home by anyone after initial occupancy, except those by the builder, are not covered under warranty.
Strata Living The Strata Property Act and Regulation affects strata owners, buyers, sellers, and developers. This section provides an overview of the key topics that you need to be aware of when buying and owning a strata unit. WHAT IS A STRATA UNIT? Types of residential strata units include: a townhouse, a condominium, an apartment within a building, a duplex or a bungalow.
Under the Standard Bylaws, owners are required to maintain and repair LCP which they have the use of, except the following LCP, which the strata corporation repairs and maintains: x x x x x x Structure of the building; Exterior of the building; Chimneys, stairs, balconies and other things attached to the exterior of the building; Doors, windows and skylights on the exterior of a building or that front the common property; Fences, railings and similar structures that enclose patios, balconies and yards; and
x x x x x x x x x Maintaining and repairing common property, expect any limited common property that the owners may have to maintain under the bylaws; Complying with work orders which deal with common property; Maintaining a contingency reserve fund which is accounted for separately from the operating fund; Paying common expenses; Determining the amount of contributions which owners must make to the operating fund and contingency reserve fund; Preparing annual budgets; Informing owners of any changes to st
Who is eligible to sit on the Strata Council? The following persons are eligible to sit on strata council: x x x x All owners, including existing or past strata council members unless: o Their strata lot can be liened for money owning to the strata corporation, and o A bylaw permits this restriction; o There are multiple owners of one strata lot, in which case, only one owner can sit on the strata council, unless all owners are on council (but each lot only has one vote).
x x Obtain insurance for: o Loss or damage to his or her strata lot for perils not covered by the strata corporation insurance; o Improvements built or installed on the strata lot; o Loss of the rental value of his or her strata lot; and o Liability for property damage and bodily injury that occurs either on his or her strata lot or on the common property; Seek a court or arbitration order to: o prevent a person who holds more than 50% of the votes, including proxies, from exercising those voting rights;
What Owners Should be Willing to Do In order for a strata corporation to function effectively, strata lot owners should be willing to do the following: x x x x x x Participate in managing the strata corporation by sitting on the strata council; Attend general meetings to participate in important discussions and decision making about the strata corporation; Understand and observe the bylaws and rules of the strata corporation; Educate themselves about the Act and Regulations, so the strata corporation funct
Property Manager MANAGEMENT TEAM FirstService Residential B.C. has selected a team of residential property management experts to manage the building. Your Strata Manager will work with the Council to assist in administrative, financial and common property duties and functions. There are many duties and areas your Strata Manager has expertise in and will attempt to guide the Strata Council and provide advice, but undoubtedly the final decision on all matters rests with the Strata Council.
WARRANTY This section provides information on your new home warranty and how to maximize your product warranty coverage. This section includes the following documents: x x x x My Home Warranty Service and Repair During My Home Warranty Warranty Claim Request Form Types of Warranties www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
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My Home Warranty Warranty WarrantyProvider: Provider: Policy PolicyNumber: Number: DateofofPossession: Possession: Date Travelers Insurance Company of Canada Travelers _________________________________ <> <> _________________________________ IMPORTANT: IMPORTANT:Please Pleaseconsult consultyour yourWarranty WarrantyCertificate Certificatefor forconfirmation confirmationofofthe theabove. above.
LIMITATIONS & EXCLUSIONS Please be aware that while it is comprehensive, your home warranty doesn’t cover everything. For your convenience, here are some important limitations and exclusions: x Normal shrinkage of materials caused by drying after construction; x Materials, labour, or design supplied by an owner / occupant.
Service and Repair During My Home Warranty Rize Alliance Properties we strive ensure thatisevery is built to meet exceed the At <> we striveLtd to ensure thattoevery home built home to meet or exceed theorstandards andstandards quality in materials setin out by theset Province’s building code. Despiteand our Provincial efforts, the inherent complexity of home and quality materials out by the City of Vancouver codes. Despite our efforts, the construction lends itself to occasional issues.
OTHER ISSUES We ask that you further classify the non-emergency issue(s) to facilitate appropriate resolution: Classification Description Handling x High An emergency can be defined as a problem that will affect the well-being of the resident(s) and requires immediate skilled attention to the defect. For emergency repairs, please contact your Property Manager.
SERVICE REQUEST PROCESS Rize Alliance Properties Ltd via: Please submit all requests in writing to <> via: Email: Email Mail: Fax Mail Fax: RizeCare@rizealliance.com RizeCare@rizealliance.com PO Box 49335 604-681-7505 PO Box 49335 3204 - 1055 Dunsmuir Street #3204 – 1055 Vancouver, BC Dunsmuir V7X 1L4 Street Vancouver , B.C. Canada V7X 1L4 604-681-7505 Once received, your request will be processed as follows: 1. Within 3 business days, customer service will review your request for clarity.
Warranty Claim Request Home Owner Name ___________________________________ Suite # _________________________________ Building Name ________________________________________Strata Lot #_____________________________ Phone #______________________________________________Cell #__________________________________ Email Address ________________________________________Warranty Start Date ____________________ Alternate Contact _____________________________________ Relationship____________________________ Alternate Ema
Types of Warranties Your home warranty policy is only the beginning of your coverage. Once their warranty period is over, many of the items in your home may be covered by the manufacturer or supplier. To maximize the benefits you will receive through these additional warranty programs it is important that you understand what a warranty is, how the types of warranties differ in coverage and the terms laid out for each of the components in your home.
Spoken Warranty A spoken warranty is a verbal promise that should not be considered as coverage. Sales people will sometimes make an oral promise towards their product, but it is often difficult to prove in court that the promise was made. Therefore, have the sales person put their promises in writing. If they are sincere in their statements, they will not object to your request.
MY HOME In this section you can find information that is specific to your home, like model numbers of the assets installed and paint codes. x x x My Floor Plan Items in My Home Operating My Home Systems www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
Items in My Home The following pages list the components and products that were used in constructing your home. For each product you will find: A) B) C) D) E) A B C each product used in your home; where it is located in your home; who manufactured, supplied and installed it; if you have an extended manufacturer warranty; and, if you have online documentation for this product.
Appliances Dishwasher Model: DU850SWPS/Stainless Steel Location: Kitchen Manufacturer: Whirlpool Canada LP Supplier: Whirlpool Canada LP Installer: National Hydronics Ltd Documents Online Manufacturer Warranty: 1 yr Limited Specification, Operation, Care, Warranty Dryer Model: DV665JW/White Location: Laundry Manufacturer: Samsung Canada Supplier: Whirlpool Canada LP Installer: National Hydronics Ltd Documents Online Manufacturer Warranty: 1 yr Limited Specification, Operation, Care, Warranty Over-the
Appliances Washer Model: WF-J1254/White Location: Laundry Manufacturer: Samsung Canada Supplier: Whirlpool Canada LP Installer: National Hydronics Ltd Documents Online Manufacturer Warranty: 1 yr Limited Specification, Operation, Care, Warranty www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
Electrical GFCI Breaker/Outlet Model: PK-93693-10-00-2A Location: Other Manufacturer: Leviton Mfg Supplier: Adria Electric Ltd Installer: Adria Electric Ltd Documents Online Manufacturer Warranty: 2 yr Limited Operation, Warranty Security System Model: Rough-In Only Location: Other Supplier: Smart-Tek Communications Inc Installer: Smart-Tek Communications Inc Wall Timer Model: KM2-ST-1G Location: Bedroom(s) Manufacturer: Intermatic Inc Supplier: National Hydronics Ltd Installer: National Hydronics Ltd
Heating and Ventilation Baseboard Heater Model: Fine Line 30 Location: Other Manufacturer: Slant/Fin Ltd Supplier: National Hydronics Ltd Installer: National Hydronics Ltd Documents Online Manufacturer Warranty: N/A Specification, Operation, Care Exhaust Fan Model: FV-08VKS3 Location: Ensuite, Main Bath Manufacturer: Panasonic Canada Inc Supplier: National Hydronics Ltd Installer: National Hydronics Ltd Documents Online Manufacturer Warranty: 3 yr Limited Operation, Care, Warranty Exhaust Fan Model:
Interior Countertops - Quartz Model: Irah/3/4"/Blanco/Eased Edge Profile Location: Ensuite, Kitchen, Main Bath Manufacturer: Hari Stones Ltd Supplier: Apex Granite & Tile Inc Installer: Apex Granite & Tile Inc Documents Online Manufacturer Warranty: 1 yr Limited Care, Warranty Flooring - Laminate Model: Mejor/Custom/5x4/Dark Brown Location: Bedroom(s), Dining Room, Kitchen, Laundry, Living Room Manufacturer: Mejor Hardwood Supplier: Ploutos Enterprises Ltd Installer: Ploutos Enterprises Ltd Documents On
Interior Wall Tile Model: Cristali Glass/2x4/GCSRD4/FNK48/Red Location: Kitchen, Bathroom Accent Manufacturer: Ames Tile & Stone Ltd Supplier: Southland Tiles Inc Installer: Southland Tiles Inc Documents Online Manufacturer Warranty: N/A Care www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
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Operating My Home Systems CIRCUIT BREAKER PANEL The circuit breaker panel is located either in a bedroom, a closet, or a storage room of your unit. Push the tab and swing the door open to gain access to the panel. For your convenience, an informational label is provided on the inside of the door which displays the breaker with the corresponding circuit. WATER ACCESS PANEL To gain access to the main water valves, push up on the panel and pull it away from the wall.
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PROTECTING MY INVESTMENT This section provides information on how to take care of your new home, as well as a checklist of recommended seasonal maintenance items: x x New Home Maintenance Guide Seasonal Maintenance Checklist www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
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New Home Maintenance Guide WHILE WE DO NOT IMPLY THAT THIS MANUAL IS A DEFINITIVE GUIDE TO MAINTENANCE, WE BELIEVE THAT IF YOU FOLLOW THESE SUGGESTIONS AS A MINIMUM, YOU WILL ENJOY MANY TROUBLE FREE YEARS IN YOUR HOME. Please visit your warranty provider’s website below to view or download the latest information related to your home’s warranty. Travelers Canada www.travelerscanada.ca Homeowner’s Protection Office www.hpo.bc.ca/MAINTENANCE-MATTERS www.homeinformationpackages.
TABLE OF CONTENTS PLUMBING APPLIANCES Dishwasher Bathtubs, Showers, and Surround Enclosures Microwave Clogged Drains Oven Fixtures Range Hot Water Heater Refrigerator Sinks Washer/Dryer Toilets ELECTRICAL SYSTEMS Water Conservation Circuit Breaker Water Lines GFCI (Ground Fault Circuit Interrupters) STRUCTURE Interior Lighting Caulking Outlets and Switches Ceilings Smoke Detectors Condensation Wall Timer Drywall HEATING & VENTILATION Effects of Weather and Temperature Baseboard
APPLIANCES Appliances are warranted by their manufacturers, in accordance with the terms and conditions of the written warranties supplied by the manufacturers. These manufacturers' warranties, as well as any operation, maintenance and preventative maintenance procedures provided by these manufacturers, have been provided to you in conjunction with the purchase of your home, and should be read and preserved for reference.
Washer/Dryer 1) 2) 3) 4) Clean the dryer lint screen after every load to ensure maximum airflow and drying times. Do not use abrasive cleaners on the exterior. Use warm water and mild soap instead. Do not overload machine. Use laundry soap, detergent and bleach as recommended by the manufacturer. www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
ELECTRICAL SYSTEMS The electrical system in your home is intended for normal residential use. We highly recommend that you consult a licensed electrician to make changes or additions to your electrical system. Please note that a permit may be required for changes and additions to your electrical system. Circuit Breaker During your orientation walk-through your builder will have pointed out the location of the circuit breaker panel.
Heavy electrical usage appliances such as power tools or even hair dryers can trip the GFCI breaker. Atmospheric moisture, such as during rains or after a hot shower, may also trip the GFCI breaker. It is possible that some outlets that are connected to the GFCI device are not so marked. If you have a failure at an outlet, reset the GFCI devices as well as the circuit breaker. Continued failures indicate a potentially dangerous electrical problem. Contact a licensed electrician for assistance.
CAUTION: Small children can be injured by poking small metal objects into wall outlets. You can prevent this by installing child proof devices on all floor level electrical outlets. These devices are available in grocery stores and drug stores as well as home centers and hardware stores. Smoke Detectors One or more smoke detectors have been installed in your home.
HEATING & VENTILATION Baseboard Heater Hydraunic (hot water) baseboard heaters are maintenance free except for the cleaning of the appliance surface. Occasional dusting of the element (with caution) may be required. Do not place furniture in front of the baseboard heaters as they require airflow to function properly. Exhaust Fans The exhaust fans provided in your home are designed to reduce odours, smoke, and moisture produced by cooking and bathing.
INTERIOR FINISHES Backsplash and Wall Tiles Regular maintenance of your tile backsplash will keep it looking good. Sealing the grout between your tiles once a year or so will prevent stubborn stains from penetrating the grout and becoming unsightly. Routine scrubbing of the grout with warm soapy water will keep it clean and fresh. Strong cleaners such as Lysol can stain the grout. Sealers and cleaners can be found at your local hardware store.
Scratch Resistant: Your countertop is a highly scratch resistant surface but can still be scratched. Avoid abuse to the surface by retaining from using sharp objects directly onto the surface. Improper use can result in scratching. Cleaning Agents to Avoid: It's important to be aware that like any other surface, your new quartz countertop can be permanently damaged if exposed to strong chemicals and solvents that can damage its physical properties.
The shrinkage of insert panels in doors, showing raw wood edges is not uncommon due to temperature and humidity changes and can be corrected by repainting after the movement has stabilized. Flooring The flooring in your home requires routine maintenance and care. In some instances, the floors may squeak. Squeaky floors are usually caused by a change in the weather, or by normal shrinkage of the wood materials and/or settlement of your home.
products designed for homeowner use such as grout color blender, stains and dyes; and grout cleaners, strippers and sealers. Application of grout sealant is a homeowner maintenance responsibility. Grout sealers may change color over time, and may change the color of your grout when applied. Grout color is not a warranted item. The movement of metal thresholds against grout may cause the grout finish to crack.
Interior Paint The paint on exterior and interior wood surfaces must be maintained in good condition at all times. Chips, scratches and other breaks in the surface of the paint must be repainted promptly, or serious damage to the underlying wood could result. Please be aware that all paint is subject to yellowing and discoloration. The action of the sun usually minimizes yellowing on exterior surfaces. However, yellowing can be noticeable on interior surfaces.
Some drapery may be dry clean only, while some may be washable. Check the label before cleaning. Washable drapery may be hand or machine washed using the gentle cycle, cool water, and mild detergent. Tumble dry on the low air setting, or line dry. Iron the drapery on the reverse side.
PLUMBING We recommend that you become familiar with your plumbing system as soon as you move in. You should know the location of the main shut off and individual shut offs in all the bathrooms and the kitchen. In the event of a plumbing emergency, you must close the main water shutoff for the home at once. Flowing water can cause severe damage to your home and its contents. Please make certain that everyone in your household knows the locations of the main shutoff valves in your home.
If you use hot water, grease remains a liquid, then cools and solidifies in the sewer line. Allow the water to run a minimum of 15 seconds after shutting off the disposal. Clogged traps can usually be cleared with a plumber's helper (plunger). If you use chemical agents, follow directions carefully to avoid injury or damage to the fixtures or personal injury.
Water conservation regulations have mandated the use of low flow or water-saving toilets in new homes. These toilets use less water so they are important elements in the area's water conservation program. However, at times you may notice an incomplete flush. When this happens, allow the tank to refill, and then repeat the flush. Feminine products, diapers and baby wipes should not be flushed in toilets. Always keep a plumber's plunger on hand to use in the event of a stoppage of a toilet.
Do not let the hose run while washing the car, use a bucket and biodegradable soap. Sweep down sidewalks and driveways rather than hosing them off. The storm drains are not connected to the sewer system and everything that enters goes into local waters. Water Lines Plumbing systems should be maintained by running water through each faucet for approximately one minute each week, to minimize stagnation. In the event of water leaks, consider this advice: Shut off the main water supply to the home.
STRUCTURE Caulking Caulking is the method in which sealant compounds are generally applied to seal gaps between adjacent surfaces. Over time, and particularly during warm, dry weather, caulking will dry and shrink. When this happens, it no longer provides a good seal against moisture.
You can minimize these effects by maintaining a constant temperature in your home during the first two years. This allows the wood to dry at an even rate and may eliminate larger settlement cracks. Minor cracks and displacement of wood are a normal part of the aging process of your home and do not affect its structural integrity. Expansion and Contraction All building materials are subject to expansion and contraction caused by changes in temperature and humidity.
Mold Mold can be found almost everywhere. Molds are microscopic organisms that are part of the fungi family, and are an essential part of the world's ecological system. Outdoors, many molds live in soil and are key to the natural breakdown and recycling of organic material, such as leaves, wood and plant debris. Lumber used in the construction of homes typically contains some level of molds, fungi, and/or spores.
Settlement All homes settle to some degree. If the finish trim shows slight joint separation, fill the cracks with wood filler. If nails work out of position, reset them with a hammer and nail set; then fill the holes with wood filler or spackle. Normal settling, expansion and contraction also may cause small interior wall cracks around doorways, archways and at wallboard joints as well as minor cracking of exterior stucco (particularly at stress joints such as window or door corners).
Seasonal Maintenance Checklist From Traveler’s recommended maintenance schedule: Once a Month q Test GFCI circuits. Spring q Re-caulk showers and countertops if necessary. q Lubricate door hinges. q Test GFCI circuits. Summer q Seal grout. q Wash range hood filter. Fall x Check weather-stripping and adjust if necessary. Winter q Clean filters. www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
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ADDRESS BOOK In this section you can find all the contact information you may need while living in your new home: x x x Around My Neighbourhood My Home Contacts Consultants List www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
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My Home Contacts Below is contact information for companies who have provided a product or service to your home. For more detailed information, see the "Items in My Home" section of this guide, or visit your online portal at www.homeinformationpackages.com. Adria Electric Ltd 604-299-1915 3951 Dundas St • Burnaby, BC V5C 1A6 Ames Tile & Stone Ltd 604-294-8453 • www.amestile.com 2229 Beta Ave • Burnaby, BC V5C 5N1 Apex Granite & Tile Inc 604-882-9284 • www.apexgranite.
My Home Contacts Homeowner Protection Office (HPO) 1-800-407-7757 • www.hpo.bc.ca 650 - 4789 Kingsway • Burnaby, BC V5H 0A3 Intermatic Inc 815-675-7000 • www.intermatic.com Intermatic Plaza • Spring Grove, IL 60081 Invensys Controls 800-304-6563 • www.invensyscontrols.com 191 E North Ave • Carol Stream, IL 60188 Leviton Mfg 800-469-7890 • www.leviton.
My Home Contacts Rize Alliance Properties Ltd 604-681-6723 • www.rizealliance.com 3204 - 1055 Dunsmuir Street • Vancouver, BC V7X 1L4 Samsung Canada 800-726-7864 • www.samsung.ca 300 - 5420 N Service Rd • Burlington, ON L7R 5B6 Slant/Fin Ltd 905-677-8400 • www.slantfin.
Consultants List DESCRIPTION CONTRACT COMPANY TELEPHONE WEB SITE Developer Rize Alliance (1300 Granville)Limited Partnership 604-681-6723 www.rize.ca Construction Manager Rize Alliance Properties Ltd 604-681-6723 www.rize.ca Architect IBI/HB 604-683-8797 wwwIbIgroup.com Authorities City of Vancouver 311 Outside Vancouver: 604-873-7000 www.vancouver.ca Civil Engineer Binnie & Associates 604-420-1721 www.binnie.com Code Consultant CFT Engineering 604-684-2384 www.cftengineering.
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SUPPORT This section provides reference material on how to use the online resources that accompany this guide, as well as a general list of answers to questions you may have about how to get the most out of your homeowner guide and online portal. Documents you can find here include: x x My Online Homeowner Portal Homeowner Guide FAQs www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
My Online Homeowner Portal My portal offers: 1. What’s Happening: includes a welcome message, an overview of the information available in your portal, and the latest news. 2. My Home: a library of products and ånishes used in the construction of your home, with detailed operating, care and warranty documents. Explore by room, product type, or search for something speciåc. 3. Maintenance List: a monthly list of items needing maintenance as recommended by your builder and warranty provider. 4.
WHAT’S HAPPENING This page offers a snapshot of current information you need to know about your home, including what items are due for maintenance, what home warranty milestones are approaching, and latest news feeds. This page also provides access to supplemental information available for view or download, such as service request forms, landscaping information, and more. MY HOME This section provides access to a searchable list of the key products installed in your home.
WARRANTY Click on the “Warranty” icon in the navigation bar on the left side of the screen. It displays a summary of your home warranty coverage and has links to your warranty provider’s web site and more. ADDRESS BOOK A list of the companies involved in the construction of your home, including product, manufacturers and the trades who performed the work. 1. Click on the “Address Book” icon in the navigation bar on the left side of your screen. 2.
ADDING HOMES TO MY HOMEOWNER PORTAL If you own or manage other homes in your building or community, you may add them to your proåle to enable you to access all your homes from one portal. 1. Click on the icon in the upper right corner of the screen that looks like a gear. 2. Click on the “My Properties” tab. 3. Click the “Add New” button and enter the Login ID and Password of the home you would like added to your portal. 4. To delete properties, click on the “Edit Properties” button.
Homeowner Guide FAQs Q. I am having trouble logging on. What do I do? A. a) Make sure you are typing your login ID and password correctly and that the Caps Lock key is not on. Your login ID and password are case-sensitive. b) If you have forgotten your password click on the link “forgot password?” and follow the step-by-step instructions. c) If you are typing your login ID and password correctly but still cannot log in, you may have been locked out of your account.
Q. I have a warranty issue I need to address. Whom do I call? A: Please contact your Builder, Property Manager, or Warranty Provider as directed in your homeowner guide. CONASYS compiles the information in your guide as a service, and does not perform warranty service. www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx Rolston Homeowner Manual E.& O.E.
Property: Sample - 1325 Rolston Street, Vancouver, BC (the "Property") Property: (the “Property”) Builder: (theGranville" “Builder”)Ltd Partnership (the "Builder") Date: Aug-21-2013 (the "Effective Date") Date: (the “Effective Date”) DISCLAIMER Although reasonable efforts have been made to ensure that the information provided in this Homeowner Guide and on-line Homeowner Portal through the www.homeinformationpackages.
