User Guide

Troubleshooting/Error

Messages

For detailed troubleshooting/error messages, please

visit the FAQ section of our website at

www.whistlergroup.com or call toll free 866-923-8719.

Should you experience difficulty, please refer to the

following troubleshooting guide for assistance.

Poor or no reception

• Weak signals from distant stations. Reposition for

best reception. 2-Way radio reception is line-of-

sight. Consider an outdoor antenna; the

first 30 feet of elevation makes the most difference.

• Attenuator in use on weak signals. Check

performance with and without attenuator activated,

use setting with best reception.

• Strong signal overload from nearby transmitter.

Check performance with and without

attenuator activated, use setting with best

reception.

• Loose or defective antenna. Inspect antenna and

connectors and correct any problems found.

• Incorrect modulation mode selected. Ensure that

proper modulation mode is selected for the type

of system being monitored. If necessary, use the PC

Application to change modulation mode.

“Scanning not available” shown in display

• The batteries are low and all functions that write

data to the MicroSD Card (including scanning)

are disabled to prevent data corruption.

Recharge or replace the batteries.

The scanner is on but does not scan

• The squelch may not be adjusted correctly. Turn the

squelch control clockwise.

The scanner does not recognize the MicroSD Card

• The Micro SD Card is not properly formatted. Use

the PC Application to reformat the card. If

using Windows to format the card, the card

format must be FAT or FAT32 with

32kB clusters. Check all three boxes.

• The MicroSD Card may not be inserted fully. Press

the MicroSD Card into the slot until a click is

heard and the card is fully inserted in the slot.

• The MicroSD Card may be defective. Replace with a

new MicroSD Card.