User Manual

Troubleshooting/Error

Messages

For detailed troubleshooting/error messages, please

visit the FAQ section of our website at

www.whistlergroup.com or call toll free 866-923-8719.

Should you experience difficulty, please refer to the

following troubleshooting guide for assistance.

Poor or no reception

• Weak signals from distant stations. Reposition

for best reception. 2-Way radio reception

is line-of- sight. Consider an outdoor antenna; the

first 30 feet of elevation makes the most difference.

• Attenuator in use on weak signals. Check

performance with and without attenuator activated,

use setting with best reception.

• Strong signal overload from nearby transmitter.

Check performance with and without

attenuator activated, use setting with best

reception.

• Loose or defective antenna. Inspect antenna and

connectors and correct any problems found.

• Incorrect modulation mode selected. Ensure that

proper modulation mode is selected for the type

of system being monitored. If necessary, use the PC

Application to change modulation mode.

“Scanning not available” shown in display

• If using the mobile wiring harness, check battery

voltage. If the voltage is too low all functions that

write data to the SD card (including scanning) are

disabled to prevent data corruption.

The scanner is on but does not scan

• The squelch may not be adjusted correctly. Turn the

squelch control clockwise.

The scanner does not recognize the SD Card

• The SD Card is not properly formatted. Use the PC

Application to reformat the card. If using Windows

to format the card, the card format must be FAT or

FAT32 with 32kB clusters. Check all three boxes.

• The SD Card may not be inserted fully. Press the SD

Card into the slot until a click is heard and the card

is fully inserted in the slot.

• The SD Card may be defective. Replace with a new

SD Card.