Warranty

WRTY 154-0136 (Rev. G)
PART NO. 37-7551B
Replaces 37-7551A
1704
LIMITED WARRANTY
THIS LIMITED WARRANTY STATEMENT APPLIES TO ALL LISTED
RETAIL THERMOSTAT MODELS SOLD AFTER MARCH 1, 2017.
This limited product warranty is provided by White-Rodgers, a Business
Unit of Emerson Electric Co. (Manufacturer” or “We” or “Our”) to the original,
residential consumer owner of the product with which this limited product
warranty is provided (the Product”), and any subsequent owner of the location
in which the Product was originally installed (“You” or “Your”). This warranty
applies only to EMERSON THERMOSTAT MODELS and related Products listed
above. The Manufacturer warrants to You that the Product will be free from
defects in material and workmanship under normal use and regular service and
maintenance, subject to the exclusions described below, for a period of 3 years
(the “Warranty Period”), unless a longer warranty period is documented on the
Product packaging or literature, in which case the longer warranty period listed
on the Product packaging or literature applies, commencing on the later of:
(a) the date of purchase, or
(b) the date of manufacture as identified by Your Product
manufacturing date code (year and week) You will be required
to show written documentation supporting (a). If You are unable
to provide documentation supporting (a), the warranty period
shall be based on the Product’s date code and will be determined
by the Manufacturer, in its sole and absolute discretion.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL
BE LIMITED REPLACEMENT OF THE MANUFACTURES’ PRODUCT AT
THE MANUFACTURERS’ SOLE AND ABSOLUTE DISCRETION
WHAT IS NOT COVERED
This limited warranty does not extend to:
a. Any Losses or damages or the inability to operate Your Product resulting
from conditions beyond the Manufacturers’ control including, without
limitation, accident, alteration, misuse, abuse, neglect, negligence
(other than Manufacturers’), acts of God, failure to install or maintain
the Product in accordance with the Manufacturer’s instructions.
b. Wear and tear expected to occur during the normal course of use,
including without exception reasonably expected losses or damage.
In addition to the above exclusions, this limited warranty does not
apply to products installed in a commercial or industrial application.
This limited warranty is void if you attempt to repair the Product.
30 DAY SATISFACTION GUARANTY
If You are not comfortable with the terms of this limited warranty or
completely satisfied with Your Product, You may return the Product in
new condition, with all original packaging and accessories and a copy
of the receipt of Your purchase to the Manufacturer within 30 days of
purchase and receive a full refund of Your purchase price. Unless specified
otherwise by the entity from which you purchased the Product, You should
contact the Manufacturers’ Customer Service to obtain a returns goods
authorization/case number (RGA #) and the address to return the product
Product
Description
Customer Service
Phone Number
Customer Service Email
Wi-Fi
Thermostats
1-888-605-7131 [e-mail]
All other retail
models
1-888-725-9797 white-rodgers.com
SOLE WARRANTY
THE WARRANTIES SET FORTH IN THIS LIMITED WARRANTY ARE THE SOLE AND
EXCLUSIVE WARRANTIES GIVEN BY THE MANUFACTURER WITH RESPECT TO THE
PRODUCTS AND ARE IN LIEU OF AND EXCLUDE ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, INCLUDING
WITHOUT LIMITATION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE WHETHER OR NOT THE PURPOSE OR USE HAS BEEN DISCLOSED
TO MANUFACTURER IN SPECIFICATIONS, DRAWINGS OR OTHERWISE, AND
WHETHER OR NOT MANUFACTURERS’ PRODUCTS ARE SPECIFICALLY DESIGNED
AND/OR MANUFACTURED BY MANUFACTURER FOR YOUR USE OR PURPOSE.
WHAT WE WILL DO TO CORRECT PROBLEMS
If You return the non-conforming Product during the warranty period and
in accordance with the instructions contained herein, shipping prepaid,
the Manufacturer shall, at its option and as Your exclusive remedy, replace
the Product at no charge if the Product is found by the Manufacturer to
be a valid warranty claim, in Manufacturers’ sole discretion. Replacement
Product may be refurbished and/or different models, but will be functionally
equivalent to the Product or hardware being replaced. Product repaired
or replaced during the warranty period shall be covered by the foregoing
warranty for the remainder of the original warranty period or ninety
(90) days from the date of shipment or purchase, whichever is longer.
Contact the Manufacturer’s Customer Service to obtain a returns goods
authorization/case number (RGA #) and the address to return the product.
Product
Description
Customer Service
Phone Number
Customer Service Email
Wi-Fi
Thermostats
1-888-605-7131 [e-mail]
All other retail
models
1-888-725-9797 white-rodgers.com
HOW TO MAKE A WARRANTY CLAIM
If You discover any warranty related issues after 30 days, or You have questions
concerning Your Product or how to determine when service is needed, please
contact the Manufacturers’ Customer Service department per the table
above. The following information must be provided as part of Your warranty
claim: Your name, address, phone number, Your Product’s model number,
and if necessary, upon request, written confirmation of the date shown
on Your purchase receipt and the purchase price paid for the Product.
Once we have received Your returned Product, we will determine, in our sole
and absolute discretion, whether Your claim is covered by, or excluded from,
this limited warranty. Repairs or modifications made to the Product by other
than the Manufacturer will nullify this limited warranty. Coverage under this
limited warranty is conditioned at all times upon the original purchasers’
compliance with these required notification and repair procedures.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL
MANUFACTURER OR ITS AUTHORIZED SERVICE REPRESENTATIVES BE LIABLE FOR
ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING
ANY ECONOMIC LOSS, WHETHER RESULTING FROM NONPERFORMANCE, USE,
MISUSE OR INABILITY TO USE THE PRODUCT OR THE MANUFACTURERS’ OR ITS
AUTHORIZED SERVICE REPRESENTATIVES’ NEGLIGENCE. THE MANUFACTURER
SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY DELAY IN PERFORMANCE AND,
IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION
(WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY,
OTHER TORT OR OTHERWISE), SHALL MANUFACTURERS’ LIABILITY TO YOU EXCEED
THE PRICE PAID BY THE ORIGINAL OWNER FOR THE MANUFACTURERS’ PRODUCT.
The term “consequential” damages shall include, but not be limited
to, loss of anticipated profits, business interruption, loss of use or
revenue, cost of capital or loss or damage to property or equipment.
Some jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation may
not apply to You. This limited warranty gives You specific legal rights,
and You may also have other rights which vary, depending upon the
state or province or territory in which the Product is installed.
This limited warranty shall be governed by the laws of the State
of Ohio, USA without regard to its conflict of law principles
EMERSON THERMOSTAT LIMITED WARRANTY
MODELS: UPXXXX, UPXXX, UNPXXX, PXXX, NPXXX, MXXX, MXX, BPXXX, BNPXXX, BXX, BXXX, 01E78XXX, 1F56N XXX, 1F83CXXXX, 1F83HXXXX, 1F85UXXXX, 1F86XXX,
1F86UXXXX, 01F78XXX, STXXX, SAXX AND 1F70’S, 80S AND 90S PRO MODELS INSTALLED “DIY” AND NOT BY A PROFESSIONAL CONTRACTOR
WRTY 154-0136 (Rev. G)
PART NO. 37-7551B
Replaces 37-7551A
1704