SuperStat® Pro Programmable Thermostat User Guide
Copyright April 2008 Data, drawings, and other material contained herein are proprietary to Comverge, Inc., and may not be reproduced or duplicated in any form without the prior permission of Comverge, Inc. SuperStat is a registered trademark of Comverge, Inc. Thermostat manufactured in partnership with White-Rodgers.
Contents Getting Started with Your Thermostat...............................................................3 Overview......................................................................................................................3 Thermostat Buttons .....................................................................................................4 Thermostat Display ......................................................................................................
Displaying Energy Price and Usage Information .............................................29 Energy Price, Estimated Bill, and Energy Usage Information......................................29 Viewing Energy Price, Estimated Bill, and Energy Usage Information ........................30 Viewing Energy Price, Estimated Bill, and Energy Usage Information ........................31 Troubleshooting Assistance Guide ..................................................................33 Index ......................
Getting Started with Your Thermostat Overview Your SuperStat® Pro thermostat consists of two main parts: the cover and the keypad door (lower portion of thermostat front as shown below). You open the cover to access the buttons to operate and program the thermostat. Open the keypad door: • Flip the keypad door down. Close the keypad door: • Push the door up until it lines up with the base. Press gently until the door snaps into place.
Thermostat Buttons HOLD Holds system at current temperature setting until you release by pressing RUN. INFO Displays energy price, estimated bill, and energy usage information. RUN • Cancels holds and returns system to programmed settings. • Exits programming and saves all settings. Not used. 4 DAY/PERIOD Toggles between day of week and time period you want to program.
PRGM Allows you to program your thermostat SYSTEM Selects the mode in which you want the system to operate: cooling, heating, auto-changeover, emergency heat (applies to heat pumps only), or OFF. FAN Controls your system’s indoor fan. For energy efficiency, this is normally set to AUTO but can be set to ON. TIME/SET Toggles between the period start time and temperature setpoint you want to program. SuperStat Pro User Guide DEVICE/MODE Toggles between COOL and HEAT for programming.
Thermostat Display Day of the week Indicates the current day of the week. Message Area Indicates the current period of the day, AUX (if strip heat in heat-pump system is called), and displays energy price, estimated bill, and energy usage information. Time / Temperature Setpoint Display alternates between the current time and the current temperature setpoint. 6 HOLD Indicates a system temperature hold: • Flashing HOLD – temporary hold. • Solid HOLD – permanent hold.
Selecting Heating or Cooling Use the SYSTEM button to select your thermostat system mode. The possible system modes are: • • • • • Heating – Displays on the thermostat as HEAT. Cooling – Displays on the thermostat as COOL. Auto-changeover (see below) – Both HEAT and COOL icons are on. Emergency heat – Displays EMER (flashing) and HEAT. Off – Displays on the thermostat as OFF.
Selecting Heating or Cooling Quick Guide Description Press the SYSTEM button one or more times to select the desired mode. • When heating is selected, HEAT is displayed. • When cooling is selected, COOL is displayed. • When auto-changeover mode is selected, HEAT and COOL Press one or more are both displayed. times to select the • When emergency heat is selected, EMER HEAT is displayed desired mode. (EMER flashes). • When the system is Off, OFF displays to the left.
Setting the Current Day and Time Typically the current day and time on your thermostat will be set automatically by the system. In case the system does not set the day and time, you may need to set it yourself manually. Quick Guide Press twice. Press to select the hour. SuperStat Pro User Guide Step Description 1 Press the TIME/SET button twice. The display shows the hour and AM or PM flashing. 2 Press and hold the up arrow or down arrow button until you reach the correct hour and AM or PM.
Setting the Current Day and Time Quick Guide Step Description Thermostat Display Minutes will flash: 10 Press again. 3 Press the TIME/SET button again. The display shows minutes flashing. Press to select the minute. 4 Press and hold the up arrow or down arrow until you reach the correct minutes.
Setting the Current Day and Time Quick Guide Step Description Thermostat Display Day of week will flash: Press once. 5 Press the DAY/PERIOD button. The display shows the day of week flashing. Press to select the day of week. 6 Press and hold the up arrow or down arrow until you reach the current day of the week. Press once. 7 Press the RUN button to save your settings.
Replacing the Batteries in Your Thermostat If BATT appears on your thermostat display, the batteries are low and need to be replaced. Batteries are not required to keep your programming or menu data. However, with batteries installed, your thermostat will maintain the time and continuously display the temperature during a loss of AC power. Required Battery Type Install batteries here.
Replacing the Batteries in Your Thermostat Quick Guide Step Description 1 Turn the system off by pressing the SYSTEM button one or more times until OFF is displayed in the area where the time is normally displayed. 2 Gently pull the cover straight off the base. Note: Forcing or prying on the thermostat can cause damage to the unit. Install batteries. 3 Remove old batteries. Install fresh AA alkaline batteries along the top of the base with the positive (+) end to the left (see diagram on page 12).
Resetting the FLTR Display If FLTR appears in your thermostat display, this is a reminder that you need to change or clean the filter in your heating and cooling system. After you change or clean the filter, you can reset the display so FLTR no longer appears. Quick Guide Press both buttons at the same time. 14 Description Thermostat Display Press the RUN and HOLD buttons at the same time. The FLTR display no longer appears on the thermostat.
Programming Your Thermostat This chapter explains how to program your thermostat, including programming heating and cooling, and setting and clearing holds. Your thermostat offers the following options for flexible programming: • Separate programs for heating and cooling. • Separate programs for each weekday separately or all weekdays together, Saturday, and Sunday. • Four time periods per day – Morning, Day, Evening, and Night. You can specify start times and temperatures for each time period.
Planning Your Program Before you begin programming your thermostat, you can use one of the charts below to help you plan your program. Programming Chart for Weekdays and Weekend Use this chart if you want all weekdays (MO TU WE TH FR) to be the same and weekend days (SA SU) to be the same.
Planning Your Program Programming Chart for All Days of the Week Use this programming chart if you want to specify different start times and/or temperatures for each day of the week.
Programming Heating and Cooling Quick Guide Press once. Press until HEAT flashes. 18 Step Description 1 2 Thermostat Display Be sure your screen shows the normal display. Press the PRGM button to enter programming. Press the DEVICE/MODE button until the desired mode (HEAT or COOL) begins to flash on your display.
Programming Heating and Cooling Quick Guide Step Description 3 Press the DAY/PERIOD button until day of week is flashing in the upper right corner. Use the arrow buttons to select the day or group of days you want to program. You can program the following: MO TU WE TH FR (All weekdays) TH (Thursday) SA SU (Weekends) FR (Friday) MO (Monday) SA (Saturday) TU (Tuesday) SU (Sunday) WE (Wednesday) All Days 4 Press the DAY/PERIOD button again. MOR will begin to flash in the upper left corner.
Programming Heating and Cooling Quick Guide Step Description Press until time is flashing. Press to set time at which selected period will begin. 20 5 Thermostat Display Press the TIME/SET button once until time flashes in the display. Use the arrow buttons to set the time at which you want the selected time period of the day to begin. The Time will flash: arrow buttons change the time in 15 minute intervals. Note: PM displays to the right of the time to indicate PM.
Programming Heating and Cooling Quick Guide Press until setpoint is flashing. Step Description Temperature will flash: 6 Press the TIME/SET button again. The temperature setpoint for the system will begin to flash. Use the arrow buttons to set the temperature setpoint. 7 Repeat Steps 4 through 6 until all of the periods have been set for the selected day. Repeat Steps 3 through 7.
Setting Holds You can override your heating or cooling program by setting a temporary or permanent hold. To clear holds, see “Clearing Holds” on page 25. Temporary Holds A temporary hold is when you override a programmed setting to be in effect until the next programmed time period begins (Morning, Day, Evening, or Night). You do not have to manually clear a temporary hold. When your next programmed time period begins, the temporary hold ends and the setting for the next time period is in effect.
Setting Temporary Holds Quick Guide Description Thermostat Display Be sure your screen shows the normal display. Press the up or down HOLD will flash: arrow button to change the temperature setpoint higher or lower. Press to change the setpoint to the desired temperature. The HOLD icon below the Day of the Week bar will begin to flash, indicating that you have placed a temporary hold on the system.
Setting Permanent Holds Quick Guide Press to change the setpoint to the desired temperature. Press once. 24 Step Description Thermostat Display 1 Be sure your screen shows the normal display. Press the HOLD will flash: arrow buttons to change the temperature setpoint higher or lower. The HOLD icon below the Day of the Week bar will begin to flash. 2 Press the HOLD button. The HOLD icon stops flashing, indicating that you have placed the system on permanent hold.
Clearing Holds Quick Guide Description Thermostat Display Make sure your display shows the normal display. Press the RUN button. Press once in normal The HOLD icon disappears, indicating that you have cleared display. the hold. This action clears both temporary and permanent holds on heating and cooling. You do not have to manually clear temporary holds. When your next programmed time period begins, the temporary hold ends and the setting for the next time period is in effect.
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Critical Event Periods Critical event periods are periods of time when PowerCentsDC would like you to use less energy. For critical peak pricing or critical peak rebate customers, a Critical Event period is the same as a critical peak period where you should use less energy to save money on your electric bill. For hourly pricing customers, it means the hourly energy price is high and you should use less energy to save money on your electric bill.
Overriding Critical Events When you override a Critical Event, the override remains in effect for 8 hours. You cannot cancel an override of a Critical Event. Caution: It is recommended that you avoid overriding Critical Events whenever possible. • • For critical peak pricing and hourly pricing customers, when you override a Critical Event, you will pay a significantly higher energy price for all usage for the duration of the event.
Displaying Energy Price and Usage Information For customers on an Hourly or Critical Peak Pricing plan, your thermostat displays information about current energy price. Customers on a Critical Peak Rebate Pricing plan will see a “0” in the energy price display because your energy price is the same as on the regular rate plan with Pepco. Your thermostat displays information on your estimated bill, energy usage, and Critical Event periods for all customers.
Viewing Energy Price, Estimated Bill, and Energy Usage Information Follow the procedure below to display energy price (if shown), estimated bill, and energy usage information: Quick Guide Press once. Press to scroll through messages. Press to exit. 30 Step Description Thermostat Display 1 Press the INFO button. The current energy price message displays in cents/kWh. See page 31. 2 Use the arrow buttons to scroll through the messages.
Viewing Energy Price, Estimated Bill, and Energy Usage Information Message Display Energy price display alternates between these screens: Estimated bill display alternates between these screens: Energy usage display alternates between these screens: Note: For Critical Peak Rebate customers, energy price will always display “0”.
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Troubleshooting Assistance Guide This section helps you troubleshoot common issues you may encounter with your thermostat. If you encounter a problem that you do not see listed here, contact Customer Service toll free at 1-888-232-5949. Thermostat Display Display is Blank. The thermostat gets its power from the indoor air handler, or if gas furnace from a 120 volt outlet. If these have power, call Customer Service toll free at 1-888-232-5949. Time is not Correct.
Troubleshooting Assistance Guide Thermostat Display (continued) Display is Flashing. • • • • • If flashing between time and temperature setpoint – Normal operation for the unit. If flashing COMM ERR – call Customer Service toll free at 1-888-232-5949. If flashing AUX and +2 – Normal operation. With a heat pump, indicates the resistance strip heat (Aux) is operating in conjunction with the heat pump compressor. If +2 on lower right of display – Normal operation.
Troubleshooting Assistance Guide Thermostat Display (continued) Programming Display numbers/segments are fading out. The thermostat requires service. Call Customer Service toll free at 1-888-232-5949. Temperature setting will not go lower or higher. • The upper or lower thermostat temperature setting limits may have been reached. Lower limit is 45 and the upper limit is 90. • Check to ensure that you are not in programming mode. Press the RUN button once until the normal display appears.
Troubleshooting Assistance Guide Programming (continued) Temperature changes at wrong time. • • • 36 The thermostat has an intelligent algorithm (Energy Recovery Management) that automatically starts the heating/cooling system before the scheduled start time so that the desired temperature is reached at the scheduled start time. The thermostat setpoints will change automatically at the scheduled time. Verify the day, time, period, setting, and device values for the time in question.
Troubleshooting Assistance Guide Programming (continued) Temperature display is incorrect. • • • • • • • Customer Service Toll Free 1-888-232-5949 The electronic thermostat is very accurate and maintains the setpoint more accurately than non-electronic thermostats (within +/- 1.0 degree). While programming, body heat can increase display temperature. Wait about 10 minutes for the thermostat to re-establish the actual sensed temperature.
Troubleshooting Assistance Guide Programming (continued) Thermostat does not follow programmed times. • The thermostat has an intelligent algorithm (Energy Recovery Management) that automatically starts the heating/cooling system before the scheduled start time so that the desired temperature is reached at the scheduled start time. • The thermostat maybe set in the Hold (override) mode. Press RUN to reset the hold and go back to the programmed setpoint.
Troubleshooting Assistance Guide Programming (continued) The house is too warm or too cold. • • • Customer Service Toll Free 1-888-232-5949 If the setpoint equals the room temperature, press the UP/DOWN arrow buttons to adjust the setpoint temperature as desired for a temporary hold. If discomfort occurs frequently, reprogram to higher/lower temperatures for desired comfort or change operating mode to obtain a better match between energy use and desired lifestyle.
Troubleshooting Assistance Guide Programming (continued) Thermostat current setpoint does not match the display temperature. • • • • 40 The thermostat may be in recovery from a Critical Event period. Depending upon thermal load of the system, it may take time for the temperature to reach the desired setpoint. Under excessive temperature loads (high/low outdoor temperature) the heating/cooling equipment may not be capable of maintaining the desired indoor temperature setpoint.
Troubleshooting Assistance Guide Programming (continued) Thermostat current programmed setpoint does not match “programmed” temperature. Check to make sure that a Critical Event is not in effect. If a Critical Event is in effect, the green light is On. The temperature will return to your programmed temperature when the Critical Event ends. How do I skip a time period? There is no capability within the thermostat to skip a period.
Troubleshooting Assistance Guide Holds Hold override does not work. A permanent Hold remains in effect independent of user schedule. To clear a permanent hold, go to the device screen (idle screen) and press RUN. Temporary hold cannot be set. • • Make sure unit is set for Cool or Heat mode and try again to set the hold. If it still does not work, call Customer Service toll free at 1-888-232-5949. Temporary hold disappears from the screen and allows the temperature to revert to the normal settings.
Troubleshooting Assistance Guide Equipment Fan will not turn Off. • • • • The thermostat fan setting may be in the On position. In this position, the fan will continuously run. Change it to the Auto position. Thermostat may be currently calling for heat or cool. This is normal operation. Fan will turn off automatically once the heating/cooling is satisfied if fan is in Auto mode. With fan in Auto mode and heating and cooling system is not operating, the fan will not shut off.
Troubleshooting Assistance Guide Equipment (continued) Heat will not come On. • • • • Make sure system is set to heat mode. Press the SYSTEM button until the HEAT icon is displayed. If the display on the thermostat is blank, verify that the air handler breaker is not tripped, and that the indoor air handler is being powered. If the display is still blank, call Customer Service toll free at 1-888-232-5949.
Troubleshooting Assistance Guide Equipment (continued) Cooling will not come On. • • • • Customer Service Toll Free 1-888-232-5949 Make sure system is set to COOL mode. Press the SYSTEM button until the COOL icon is displayed. If the display on the thermostat is blank, verify that the air handler breaker is not tripped, and that the indoor air handler is being powered. Also verify that the outdoor compressor breaker is not tripped.
Troubleshooting Assistance Guide Equipment (continued) STG 1 is indicated but the unit is not running. • • Verify that the breakers are not tripped for both the air handler and the outdoor compressor. Reset the breakers. If power is being supplied to the equipment, and the thermostat indicates the system is On (STG 1 icon displayed), call your heating and cooling contractor. If outdoor AC breaker is tripped, reset it, and then if it trips again, call your heating and cooling contractor.
Troubleshooting Assistance Guide Equipment (continued) The fan is On, but no hot air is coming from registers. • • • • Customer Service Toll Free 1-888-232-5949 Check that the system setting is set to HEAT. Press the SYSTEM button until the HEAT icon is displayed. Verify that the air handler breaker is not tripped and that the thermostat indicates the system is On (STG 1 displayed). If a fossil fuel (oil/gas) furnace, check the furnace burner for visible flame.
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Index A accumulated energy usage information, 29 air conditioning programming, 16, 18 system holds, 22, 23, 24 troubleshooting, 45 turning on or off, 7 auto-changeover mode, 7 AUX, 34 B BATT display, 12 batteries, replacing, 12 bill, estimated, 29 blank display, 33 buttons, thermostat, 4 SuperStat Pro User Guide C chart, heating and cooling programs, 16 COMM ERR, 34 cooling programming, 16, 18 system holds, 22, 23, 24 troubleshooting, 45 turning on or off, 7 critical events, 29 Critical Peak Pricing plan
Index DEVICE/MODE button, 4 display blank, 33 fading, 35 flashing, 34 thermostat, 6 door, keypad, 3 E energy usage information, 29 estimated bill, 29 estimated price, 29 events, critical, 29 F fading display, 35 FAN button, 4 fan, troubleshooting, 43 filters, HVAC system, 14 flashing display, 34 FLTR display, 14 furnace 50 programming, 16, 18 turning on or off, 7 G green light, 34 H heating programming, 16, 18 system holds, 22, 23, 24 troubleshooting, 44 turning on or off, 7 HOLD button, 4 holds settin
Index installing batteries, 12 K keypad, 4 keypad door, opening, 3 L light, green, 34 limits, temperature, 35 lower limit, temperature, 35 O opening, keypad door, 3 overriding heating or cooling program, 22, 23, 24 P permanent holds description, 22 setting, 24 planning your program, 16 PRGM button, 4 Customer Service Toll Free 1-888-232-5949 price, estimated, 29 programming heating and cooling, 16, 18 R replacing batteries, 12 resetting the FLTR display, 14 RUN button, 4 S selecting heating or coolin
Index setting, 23 thermostat buttons, 4 thermostat display, 6 TIER button, 4 time flashing, 34 incorrect, 33 time, setting, 9 TIME/SET button, 4 troubleshooting, 33 turning heating or cooling on or off, 7 52 U upper limit, temperature, 35 usage information, 29 V vacation mode, 41 W wrong time, 33 SuperStat Pro User Guide
