LASERJET PRO 500 COLOR MFP User Guide M570
HP LaserJet Pro 500 color MFP M570 User Guide
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Table of contents 1 Product introduction ......................................................................................................... 1 Product comparison .................................................................................................................. 2 Product views .......................................................................................................................... 4 Product front view ....................................................................
Print when a toner cartridge is at estimated end of life ................................................................ 35 Enable or disable the At Very Low settings ................................................................................ 36 Customer self-repair parts ........................................................................................................ 37 Accessories .................................................................................................................
Create a printing preset (Mac OS X) ......................................................................... 75 Automatically print on both sides (Mac OS X) ............................................................. 76 Manually print on both sides (Mac OS X) ................................................................... 76 Print multiple pages per sheet (Mac OS X) .................................................................. 76 Select the page orientation (Mac OS X) ...........................
Copy on both sides manually ................................................................................. 100 Reduce or enlarge a copy ..................................................................................................... 101 Make color or black and white copies .................................................................................... 102 Optimize copy quality ..........................................................................................................
Tone dial or pulse dial ............................................................................ 127 Set autoredial and the time between redials ............................................................. 127 Set light/dark and resolution .................................................................................. 128 Set the default light/dark (contrast) setting ................................................. 128 Set resolution settings ........................................................
Send faxes internationally ....................................................................... 145 Print a fax ............................................................................................................ 146 Reprint a fax ......................................................................................................... 147 Automatically print on both sides of received faxes ...................................................
Step 7: Test copy functionality ................................................................................ 168 Step 8: Test the fax functionality .............................................................................. 168 Step 9: Check the toner cartridge ............................................................................ 168 Step 10: Try sending a print job from a computer ..................................................... 168 Step 11: Verify that the product is on the network ....
Check the paper settings ........................................................................................ 195 Check the image adjustment settings ....................................................................... 195 Optimize for text or pictures ................................................................................... 196 Edge-to-edge copying ............................................................................................
Scanner error ......................................................................... 216 The control panel displays a Ready message with no attempt to send the fax . 216 The control panel displays the message "Storing page 1" and does not progress beyond that message ................................................................. 217 Faxes can be received, but not sent .......................................................... 217 Product is password protected ..........................................
The product is using incorrect link and duplex settings for the network ......................... 230 New software programs might be causing compatibility problems .............................. 230 The computer or workstation might be set up incorrectly ............................................. 230 The product is disabled, or other network settings are incorrect ................................... 230 Solve wireless network problems ......................................................................
1 ENWW Product introduction ● Product comparison ● Product views ● Control panel ● Print product reports 1
Product comparison Paper handling M570dn M570dw CZ271A CZ272A Tray 1 (100-sheet capacity) Tray 2 (250-sheet capacity) Optional Tray 3 (500-sheet capacity) Standard output bin (250-sheet capacity) Automatic duplex printing Supported operating systems Windows XP, 32-bit Windows Vista, 32-bit and 64bit Windows 7, 32-bit and 64-bit Windows 2003 Server (32-bit, Service Pack 3), print and scan drivers only Windows 2008 Server, print and scan drivers only Windows 2008 Server R2, print and scan drivers only
Copy M570dn M570dw CZ271A CZ272A Copies at up to 20 ppm Copy resolution is 300 dots per inch (dpi) This document feeder holds up to 50 pages and supports page sizes from 127 to 356 mm (5 to 14 in) in length and from 127 to 216 mm (5 to 8.5 in) in width Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 215 mm (8.
Product views ● Product front view ● Product back view ● Interface ports ● Serial number and model number location Product front view 1 2 3 14 4 13 5 12 6 11 7 8 9 10 4 1 Latch to release the document-feeder cover (access for clearing jams) 2 Document-feeder input tray 3 Document-feeder output bin 4 Control panel with color touchscreen display (tilts up for easier viewing) 5 Walk-up USB port (for printing and scanning without a computer) 6 Handle for the right door (access for
11 Tray 2 12 Front door (access to the toner cartridges and the toner-collection unit) 13 Output bin 14 Scanner handle (to raise the scanner lid) Product back view 1 3 ENWW 1 Formatter (contains the interface ports) 2 Power connection 3 Slot for a cable-type security lock 2 Product views 5
Interface ports 1 2 3 4 6 1 Local area network (LAN) Ethernet (RJ-45) network port 2 Hi-Speed USB 2.
Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. They are also listed on the inside of the front door. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.
Control panel ● Control-panel layout ● Control-panel Home screen ● Control-panel help system Control-panel layout 1 Wireless light (wireless models only) Indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network.
9 Left arrow button and light Moves the cursor to the left NOTE: 10 Home button and light This button illuminates only when the current screen can use this feature. Provides access to the Home screen Control-panel Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.
8 Apps button Provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www.hpeprintcenter.
Print product reports From the Reports menu, you can print several informative pages about the product. ENWW 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Reports button. 3. Touch the name of the report that you want to print. button. Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are listed.
12 Chapter 1 Product introduction ENWW
2 ENWW Paper trays ● Supported paper sizes ● Supported paper types ● Tray 1 ● Tray 2 ● Optional Tray 3 13
Supported paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supported paper sizes Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplex printing Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.3 x 11.7 in) RA4 215 x 305 mm (8.5 x 12.0 in) A5 148 x 210 mm (5.8 x 8.3 in) B5 (JIS) 182 x 257 mm (7.2 x 10.1 in) B6 (JIS) 128 x 182 mm (5.0 x 7.2 in) Executive 184 x 267 mm (7.
Table 2-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplex printing 5x8 127 x 203 mm (5 x 8 in) A6 105 x 148 mm (4.1 x 5.8 in) Postcard (JIS) 100 x 148 mm (3.9 x 5.8 in) D Postcard (JIS) 200 x 148 mm (7.9 x 5.8 in) 16K 184 x 260 mm (7.2 x 10.25 in) 16K 195 x 270 mm (7.7 x 10.6 in) 16K 197 x 273 mm (7.75 x 10.75 in) 8.5 x 13 216 x 330 mm (8.5 x 13 in) Envelope #10 105 x 241 mm (4.1 x 9.5 in) Envelope B5 176 x 250 mm (6.9 x 9.
Table 2-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplex printing Custom 148 x 210 mm to 216 x 297 mm (5.8 x 8.3 in to 8.5 x 11.7 in) Custom 148 x 210 mm to 216 x 356 mm (5.8 x 8.3 in to 8.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ lj500colorMFPM570. NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Paper type Tray 1 Tray 21 Tray 3 (optional) Automatic duplex printing HP Matte 160g HP Matte 200g HP Soft Gloss 120g HP Glossy 130g HP Glossy 160g HP Glossy 220g 1 18 The stack height for Tray 2 is 100 sheets for glossy paper and 20 mm (.79 in) for short paper (A5, A6, 4x6, and landscape).
Tray 1 ● Tray capacity and paper orientation ● Load Tray 1 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators. Table 2-2 Tray 1 capacity Paper type Specifications Quantity Paper Range: Maximum stack height: 10 mm (0.
Table 2-3 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper 2-sided printing Face-up Bottom edge leading into the product Landscape 1-sided printing Face-up Top edge toward the front of the product 2-sided printing Face-up Top edge toward the front of the product Prepunched 20 Portrait or landscape Chapter 2 Paper trays 1- or 2-sided printing Holes toward the back of the product ENWW
Table 2-3 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Envelopes Long edge of the envelope feeding into the product 1-sided printing Face-down Short edge of the envelope feeding into the product 1-sided printing Top edge leading into the product Face-down Top edge toward the back of the product Load Tray 1 1. Open Tray 1.
22 2. Slide out the tray extension. 3. Fold out the tray extension to support the paper and open the side guides. 4. Load paper in the tray face-down and the short, top edge going into the product first.
5. Make sure the stack fits under the tabs on the guides and does not exceed the tray-full indicators. 6. Adjust the side guides so that they lightly touch the paper stack but do not bend it.
Print envelopes If your software does not automatically format an envelope, specify Landscape for page orientation in your software program or print driver. Use the following guidelines to set margins for return and destination addresses on Commercial #10 or DL envelopes: Address type Left margin Top margin Return 15 mm (0.6 in) 15 mm (0.6 in) Destination 102 mm (4 in) 51 mm (2 in) For envelopes of other sizes, adjust the margin settings accordingly.
Tray 2 ● Tray capacity and paper orientation ● Load Tray 2 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators. Table 2-4 Tray 2 capacity Paper type Specifications Quantity Paper Range: Equivalent to 250 sheets of 75 g/m2 (20 lb) 60 g/m2 (16 lb) to 220 g/m2 (58 lb) Maximum stack height: 25 mm (.
Table 2-5 Tray 2 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper 2-sided printing Face-down Top edge at the left side of the tray Landscape 1-sided printing Face-up Top edge toward the back of the product 2-sided printing Face-down Top edge toward the front of the product Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product Load Tray 2 This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
1. Slide open the tray. NOTE: Do not open the tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latch and sliding the guides to the size of the paper being used. 3. Load paper into the tray face-up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator.
Optional Tray 3 ● Tray capacity and paper orientation ● Load Tray 3 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators. Table 2-6 Tray 3 capacity Paper type Specifications Quantity Paper Range: Equivalent to 500 sheets of 75 g/m2 (20 lb) 60 g/m2 (16 lb) to 220 g/m2 (58 lb) Maximum stack height: 56 mm (2.
Table 2-7 Tray 3 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Landscape 1-sided printing Face-up Top edge toward the back of the product 2-sided printing Face-down Top edge toward the front of the product Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product Load Tray 3 This tray holds up to 500 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as many sheets.
1. Slide open the tray. NOTE: Do not open the tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray face-up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray-full indicator.
3 ENWW Parts, supplies, and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Enable or disable the At Very Low settings ● Customer self-repair parts ● Accessories ● Toner cartridges ● Toner collection unit 31
Order parts, accessories, and supplies 32 HP original toner cartridges and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer.
HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: 34 ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the toner cartridge.
Print when a toner cartridge is at estimated end of life Black Low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Black Very Low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Enable or disable the At Very Low settings You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new toner cartridge. 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● System Setup ● Supply Settings ● Black Cartridge ● Very Low Setting button.
Customer self-repair parts The following customer self-repair parts are available for the product. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
Accessories 38 Item Description Part number HP Color LaserJet 1 x 500 Paper Feeder 500-sheet paper feeder (optional Tray 3) CF084A HP LaserJet Printer Cabinet A storage cabinet that is installed beneath the product CF085A USB cable 2-meter standard USB-compatible device connector C6518A Chapter 3 Parts, supplies, and accessories ENWW
Toner cartridges ● Toner-cartridge view ● Toner-cartridge information ● Replace the toner cartridges Toner-cartridge view 1 2 3 1 Plastic shield 2 Imaging drum CAUTION: 3 ENWW Do not touch the green roller. Doing so can damage the cartridge.
Toner-cartridge information Color Cartridge number Part number Standard-capacity replacement black toner cartridge 507A CE400A High-capacity replacement black toner cartridge 507X CE400X Replacement cyan toner cartridge 507A CE401A Replacement yellow toner cartridge 507A CE402A Replacement magenta toner cartridge 507A CE403A Environmental features: Recycle toner cartridges by using the HP Planet Partners return and recycling program. For more information about supplies, go to www.hp.
Replace the toner cartridges The product uses four colors and has a different toner cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner cartridge box. 1. Open the front door. Make sure that the door is completely open. 2.
4. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the toner cartridge. 5. Remove the plastic shield from the toner cartridge. CAUTION: light. Avoid prolonged exposure to CAUTION: Do not touch the green roller. Doing so can damage the cartridge.
6. Align the toner cartridge with its slot and insert the toner cartridge until it clicks into place. 7. Close the front door. CAUTION: To avoid damage, make sure all toner cartridges are fully inserted before closing the door.
Toner collection unit Item Description Part number Toner Collection Unit Receptacle for waste toner CE254A For more information, go to www.hp.com/go/learnaboutsupplies. Replace the toner collection unit Replace the toner collection unit when the product control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it.
3. Place the attached blue cap over the blue opening at the top of the unit. 4. Remove the new toner collection unit from its packaging.
5. Insert the bottom of the new unit into the product first, and then push the top of the unit until it clicks into place. 6. Close the front door. NOTE: If the toner collection unit is not installed correctly, the front door does not close completely. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.
4 ENWW Print ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Color printing ● Use HP ePrint ● Use AirPrint ● Use walk-up USB printing 47
Supported print drivers (Windows) Print drivers provide access to the product printing system. The following print drivers are available at www.hp.com/go/lj500colorMFPM570_software. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Provided as the default driver on the in-box CD. This driver is automatically installed unless you select a different one.
The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually. For more information, go to www.hp.com/go/upd. UPD installation modes Traditional mode Dynamic mode ENWW ● To use this mode, download UPD from the Internet. Go to www.hp.
Change print-job settings (Windows) ● Priority for changing print-job settings ● Change the settings for all print jobs until the software program is closed ● Change the default settings for all print jobs ● Change the product configuration settings Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.
Change the default settings for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then click Printers.
Change print-job settings (Mac OS X) ● Priority for changing print-job settings ● Change the settings for all print jobs until the software program is closed ● Change the default settings for all print jobs ● Change the product configuration settings Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings. 4. For each menu, select the print settings that you want to save for reuse. 5. In the Presets menu, click the Save As... option, and enter a name for the preset. 6. Click the OK button. These settings are saved in the Presets menu.
Print tasks (Windows) ● Use a printing shortcut (Windows) ● Create printing shortcuts (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the page orientation (Windows) ● Select the paper type (Windows) ● Print the first or last page on different paper (Windows) ● Scale a document to fit page size (Windows) ● Create a booklet (Windows) Use a printing shortcut (Windows) 54 1.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts. Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job.
Create printing shortcuts (Windows) 56 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost. 5. Select the print options for the new shortcut. 6. Click the Save As button.
7. Enter a name for the shortcut, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Automatically print on both sides (Windows) 58 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows) 60 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button.
62 3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. Select the page orientation (Windows) 1. From the software program, select the Print option.
64 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. Select the paper type (Windows) 1. From the software program, select the Print option.
66 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Print the first or last page on different paper (Windows) 1. 68 From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.
70 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.
8. Click the OK button. 9. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. Click the OK button to close the Document Properties dialog box. 5. 72 In the Print dialog box, click the OK button to print the job.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box.
5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Click the OK button to close the Document Properties dialog box. 6. 74 In the Print dialog box, click the OK button to print the job.
Print tasks (Mac OS X) ● Use a printing preset (Mac OS X) ● Create a printing preset (Mac OS X) ● Automatically print on both sides (Mac OS X) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Mac OS X) ● Select the page orientation (Mac OS X) ● Select the paper type (Mac OS X) ● Print a cover page (Mac OS X) ● Scale a document to fit page size (Mac OS X) ● Create a booklet (Mac OS X) Use a printing preset (Mac OS X) 1.
Automatically print on both sides (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Layout menu. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (Mac OS X) 1. Click the File menu, and then click the Print option. 2.
Select the page orientation (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. In the Copies & Pages menu, click the Page Setup button. 4. Click the icon that represents the page orientation that you want to use, and then click the OK button. 5. Click the Print button. Select the paper type (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3.
4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list. 5. Click the Print button. Create a booklet (Mac OS X) 78 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Layout menu. 4. Select a binding option from the Two-Sided drop-down list. 5.
Additional print tasks (Windows) ● Cancel a print job (Windows) ● Select the paper size (Windows) ● Select a custom paper size (Windows) ● Print watermarks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
5. Click the OK button. 6. In the Print dialog box, click the OK button to print the job. Select a custom paper size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. 6.
Additional print tasks (Mac OS X) ● Cancel a print job (Mac OS X) ● Select the paper size (Mac OS X) ● Select a custom paper size (Mac OS X) ● Print watermarks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
6. Click the OK button to close the Page Setup dialog. 7. Click the Print button. Print watermarks (Mac OS X) 82 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu. 4. From the Mode menu, select the Watermark option. 5.
Create archival-quality prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the increased temperatures, the product prints at half-speed to avoid damage. ENWW 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3.
Color printing ● Use the HP EasyColor option ● Change the color options (Windows) ● Change the color theme for a print job (Windows) ● Change the color options (Mac OS X) ● Manual color options ● Match colors Use the HP EasyColor option If you are using the HP PCL 6 print driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .
3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independently from other settings. Click the Settings button to open the manual color-adjusment window. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6.
Change the color options (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Color Options menu. 4. Click the HP EasyColor check box to clear it. 5. Open the Advanced settings. 6. Adjust the individual settings for text, graphics, and photographs. 7. Click the Print button.
using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence the ability to match printed colors to those on a monitor.
Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services b. Touch the Enable Web Services button. button. 2.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.
Use walk-up USB printing 90 1. Insert the USB flash drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings.
5 ENWW Copy ● Set new default copy settings ● Restore copy default settings ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Copy identification cards ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy ● Make color or black and white copies ● Optimize copy quality ● Adjust the lightness or darkness for copies ● Adjust the copy image ● Copy in draft mode ● Set the paper size and type for copying on special paper 91
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 92 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button. 4. Touch the Yes button.
Restore copy default settings Use this procedure to restore the factory default copy settings. ENWW 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults.
Make a single copy 94 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying.
Make multiple copies 1. Load the document onto the scanner glass or into the document feeder. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the arrows to change the number of copies, or touch the existing number and enter the number of copies. 5. Touch the Black or Color button to start copying.
Copy a multiple-page original 96 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Black or Color button to start copying.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time. 1. Load the document onto the scanner glass. 2. From the Home screen, touch the Copy button. 3. Touch the ID Copy button. 4.
Collate a copy job 98 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Black or Color button to start copying.
Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Settings button. 5. Scroll to and touch the Two-Sided button. 6. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 7.
Copy on both sides manually 1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-left corner of the glass. Close the scanner. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button. 4. Scroll to and touch the Two-Sided button. 5. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 6. Touch the Black or Color button to start copying. 7.
Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then touch the Reduce/Enlarge button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Black or Color button to start copying.
Make color or black and white copies 102 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying.
Optimize copy quality The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 1. Load the document onto the scanner glass or into the document feeder. 2.
Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. On the summary screen, touch the arrow buttons to adjust the setting. 4. Touch the Black or Color button to start copying.
Adjust the copy image 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button. 4. Scroll to and touch the Image Adjustment button. 5. Touch the name of the setting you want to adjust. ● Lightness: Adjusts the lightness/darkness setting. ● Contrast: Adjusts the contrast between the lightest and darkest areas of the image. ● Sharpen: Adjusts clarity of text characters.
Copy in draft mode Using draft mode can use less toner. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3.
Set the paper size and type for copying on special paper 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. NOTE: The product supports these sizes for copying: Letter, Legal, and A4. ENWW 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5. Touch the Black or Color button to start copying.
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6 ENWW Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan to a USB flash drive ● Set up scan to network folder and scan to email features ● Scan to a network folder ● Scan to email ● Scan by using other software 109
Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. 2. Select a scanning shortcut, and adjust the settings if necessary. 3. Click Scan. NOTE: Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.
Scan by using the HP Scan software (Mac OS X) ENWW 1. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications folder. 2. Follow the on-screen instructions to scan the document. 3. When you have scanned all the pages, click the Send button to print the pages or save them to a file.
Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.
Set up scan to network folder and scan to email features To use these scan features, the product must be connected to a network. These scan features are not available until you configure them. Use the Scan to Network Folder Setup Wizard after you install the product software, or use the HP Embedded Web Server to configure these features. The following instructions describe configuring the scan features by using the HP Embedded Web Server. 1.
Scan to a network folder Use the product control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to Network Folder item. 4.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to E-mail item. 4.
Scan by using other software If you install the full product software, the product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. If you install the minimum product software, the product is WIA-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices. While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program.
7 ENWW Fax ● Connect fax to a telephone line ● Set up fax with a telephone answering machine ● Set up fax with an extension phone ● Setup for stand-alone fax ● Configure the fax time, date, and header ● Use special characters in fax headers ● Use the phone book ● Create and edit speed-dial entries ● Delete speed-dial entries ● Create and edit group-dial entries ● Delete group-dial entries ● Configure send fax settings ● Configure receive fax settings ● Set fax polling ● Use f
Connect fax to a telephone line 1. Connect the telephone cable to the line port on the product and to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapter to the telephone cable that came with the product.
Setup for stand-alone fax 1. Unpack and set up the product. 2. From the Home screen on the product control panel, touch the Setup 3. Touch the Fax Setup menu. 4. Touch the Fax Set-Up Utility button. 5. Follow the on-screen prompts and select the appropriate response for each question. button. NOTE: The maximum number of characters for the fax number is 20. NOTE: The maximum number of characters for the fax header is 25.
Configure the fax time, date, and header Use the control panel To use the control panel to set the date, time, and header, complete the following steps: 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and touch the Time/Date button. 5. Select the 12-hour clock or 24-hour clock. 6. Use the keypad to enter the current time, and then touch the OK button. 7. Select the date format. 8.
Use the phone book You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers. ● Use the control panel to create and edit the fax phone book ● Delete phone book entries Use the control panel to create and edit the fax phone book 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4.
Create and edit speed-dial entries 122 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Individual Setup button. 5. Touch an unassigned number from the list. 6. Use the keypad to enter a name for the entry, and then touch the OK button. 7. Use the keypad to enter the fax number for the entry, and then touch the OK button.
Delete speed-dial entries ENWW 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6. Touch the OK button to confirm the deletion.
Create and edit group-dial entries 1. 124 Create an individual entry for each fax number that you want in the group. a. From the Home screen on the product control panel, touch the Fax button. b. Touch the Fax Menu button. c. Touch the Phone Book Setup button. d. Touch the Individual Setup button. e. Touch an unassigned number from the list. f. Use the keypad to enter a name for the entry, and then touch the OK button. g.
Delete group-dial entries ENWW 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6. Touch the OK button to confirm the deletion.
Configure send fax settings ● Set special dialing symbols and options ● Set the dial tone detection ● Set autoredial and the time between redials ● Set light/dark and resolution ● Set billing codes Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line.
Set the dial tone detection Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone. The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3.
Set the redial-on-no-answer option If this option is on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if No Answer button, and then touch the On button. button.
● Superfine: This setting is best used for documents that mix text and images. The transmission time is slower than the Fine setting but faster than the Photo setting. ● Photo: This setting produces the best images, but greatly increases the transmission time. The factory-set default resolution setting is Fine. Set the default resolution setting 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
NOTE: After the product prints this report, it deletes all billing data. 130 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4. Scroll to and touch the Print Billing Report button.
Configure receive fax settings ● Set fax forwarding ● Set the answer mode ● Block or unblock fax numbers ● Set the number of rings-to-answer ● Set distinctive ring ● Use autoreduction for incoming faxes ● Set fax reprint settings ● Set the fax sounds volume ● Set stamp-received faxes ● Set the private receive feature Set fax forwarding You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory.
● Fax/Tel: The product answers incoming calls immediately. If it detects the fax tone, it processes the call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer the incoming voice call. ● Manual: The product never answers calls without intervention. You must start the fax-receiving process yourself, either by touching the Start Fax button on the control panel or by picking up a telephone that is connected to that line and dialing 1-2-3.
The default setting for rings-to-answer is five for the U.S. and Canada, and two for other countries/ regions. Use the following table to determine the number of rings-to-answer to use. Type of telephone line Recommended rings-to-answer setting Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on the control-panel display. (The minimum and maximum number of rings allowed varies by country/region.
● Triple: The product answers any calls that produce a triple-ring pattern. ● Double and Triple: The product answers any calls that produce a double-ring or triple-ring pattern. To change ring patterns for call answering, complete the following steps: 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Touch the Distinctive Ring button, and then touch the name of an option. button.
Set the fax sounds volume Use this setting to control the volume of the fax sounds from the control panel. You can make changes to the following sounds: ● Alarm Volume ● Ring Volume ● Phone Line Volume Set the alarm volume, phone-line volume, and ring volume 1. From the Home screen on the product control panel, touch the Setup 2. Touch the System Setup menu. 3. Touch the Volume Settings menu. 4. Touch the name of the volume setting that you want to adjust, and then touch one of the options.
4. Scroll to and touch the Private Receive button, and then touch the On button. 5. If you have not already set a system password, the product prompts you to create one. NOTE: The system password is case-sensitive. a. Touch the OK button, and then use the keypad to enter the system password. b. Touch the OK button, confirm the password by entering it a second time, and then touch the OK button to save the password.
Use fax ● Supported fax programs ● Cancel a fax ● Delete faxes from memory ● Use fax on a DSL, PBX, or ISDN system ● Use fax on a VoIP service ● Fax memory contents are retained when there is a loss of power ● Security issues when connecting internal networks to public phone lines ● Fax from the flatbed scanner ● Fax from the document feeder ● Use speed dials and group-dial entries ● Send a fax from the software (Windows) ● Send a fax by dialing from a telephone connected to the fax l
Cancel the current fax Press the Cancel button on the control panel. Any pages that have not been transmitted are canceled. Pressing the Cancel button also stops group-dial jobs. Cancel a pending fax job Use this procedure to cancel a fax job in the following situations: ● The product is waiting to redial after encountering a busy signal, an unanswered call, or a communication error. ● The fax is scheduled to be sent at a future time.
DSL A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with those digital signals. However, if the configuration is specified during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data. NOTE: Not all faxes are compatible with DSL services.
lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied. Security issues when connecting internal networks to public phone lines The product can send and receive fax data over telephone lines that conform to public switch telephone network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a computer or network.
7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the pages. 8. When you have scanned the last page, touch the No button at the prompt. The product sends the fax. Fax from the document feeder 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 (20 lb) paper.
Use speed dials and group-dial entries 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a fax from the software (Windows) The following information provides basic instructions for sending faxes by using the software that came with the product.
3. Enter the fax number of one or more recipients. 4. Load the document in the document feeder. 5. Click Send Now. Send a fax from a third-party software program, such as Microsoft Word ENWW 1. Open a document in a third-party program. 2. Click the File menu, and then click Print. 3. Select the fax print driver from the print driver drop-down list. The fax software opens. 4. Enter the fax number of one or more recipients. 5. Include any pages loaded at the product. This step is optional.
Send a fax by dialing from a telephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected to the product "telephone" port . 1. Load the document into the document feeder. 2.
1. Load the document into the document feeder. 2. From the Home screen on the product control panel, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax Later button. 6. Use the keypad to enter the time of day to send the fax. Touch the OK button. 7. Use the keypad to enter the date to send the fax. Touch the OK button. 8. Use the keypad to enter the fax number. Touch the OK button.
Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.
Reprint a fax When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages. These faxes are stored continuously. Reprinting them does not clear them from the memory. The default setting for this feature is Off. Turn on the Allow Fax Reprint feature 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
Automatically print on both sides of received faxes Use the product control panel to configure the product to print two-sided copies of received faxes. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup button. 3. Touch the Advanced Setup button. 4. Touch the Print Duplex button. 5. Touch the On button. button.
8 ENWW Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection (Windows) ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● Use HP Web Jetadmin software ● Economy settings ● Product security features ● Upgrade the firmware 149
Use the HP Reconfiguration Utility to change the product connection (Windows) If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.
Use HP Web Services applications 1. From the Home screen on the product control panel, touch the Web Services 2. Touch the Enable Web Services button. button. After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel. This process enables both HP Web Services and the Apps menu.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Manually configure IPv4 TCP/IP parameters from the control panel ● Rename the product on a network ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1. From the Home screen on the product control panel, touch the Network product IP address. 2. To open the HP Embedded Web Server, enter the product IP address into the address line of a Web browser. button to find the NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X. 3.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available. 1. Click the Start button, and then click the Programs item. 2.
Tab or section Description Print tab ● Provides the ability to change default print settings from your computer. Printing: Change the default product print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel. ● PCL5c: View and change the PCL5c settings. ● PostScript: Turn off or on the Print PS Errors feature. ● Receive Options: Configure how the product handles incoming faxes.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IPbased network. Open HP Utility From the Finder, double-click Applications, double-click Hewlett-Packard, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it: 1.
Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Economy settings ● Print with EconoMode ● Set the Sleep Delay ● Set the Auto Power Down delay Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
3. ● Auto Power Down ● Power Down Delay Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you touch the screen on the product control panel. You can change which events cause the product to wake. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Wake Events To turn off a wake event, select the event and then select the No option.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. Lock the product 1.
Upgrade the firmware HP offers periodic upgrades to the product firmware. You can load the firmware upgrades manually, or you can set the product to automatically load firmware upgrades. Manually upgrade the firmware 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● Service ● LaserJet Update ● Check For Updates Now button. Touch the Yes button to prompt the product to search for firmware upgrades.
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9 ENWW Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Improve copy quality ● Improve scan quality ● Improve fax quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve fax problems ● Solve USB connection problems ● Solve wired network problems ● Solve wireless network problems ● Solve prod
Solve problems checklist Follow these steps when trying to solve a problem with the product.
4. ● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. ● If the product is connected wirelessly, print a Wireless Network Test Report to verify that the wireless connection is working correctly. a. From the Home screen on the product control panel, touch the Setup b. Touch the Self Diagnostics button. c. Touch the Run Wireless Test button to print the report. button.
Step 7: Test copy functionality 1. Place the configuration page into the document feeder and make a copy. If paper does not feed smoothly through the document feeder, you might need to clean the document feeder rollers and separation pad. Make sure the paper meets specifications for this product. 2. Place the configuration page onto the scanner glass and make a copy. 3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small glass strip.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. On the product control panel, touch the Setup 2.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Prevent paper jams from the paper trays The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
The document feeder jams, skews, or picks up multiple sheets of paper ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Make sure that the document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly.
Clear jams ● Jam locations ● Clear jams in the document feeder ● Clear jams in the output bin area ● Clear jams in Tray 1 ● Clear jams in Tray 2 ● Clear jams in the right door ● Clear jams in optional Tray 3 ● Clear jams in the lower right door (Tray 3) Jam locations Use this illustration to identify locations of jams. In addition, instructions display on the control panel to direct you to the location of jammed paper and how to clear it.
Clear jams in the document feeder 1. Open the document-feeder cover. 2. Gently pull the jammed paper out.
3. Close the document-feeder cover. 4. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out.
Clear jams in the output bin area 1. 176 If paper is visible from the output bin, grasp the leading edge and remove it.
Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. If paper is visible inside the right door, gently pull the trailing edge to remove it.
4. Gently pull the paper out of the pick up area. 5. Close the right door.
Clear jams in Tray 2 1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. 2. Close the tray.
Clear jams in the right door CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 2. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 3. If paper is jammed inside the right door, gently pull the paper to remove it.
4. Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it. 5. Close the paper-feed cover. 6. Gently pull the paper out of the pickup area. 7. Look for paper in the Tray 2 roller area. Push up on the two green tabs to release the jamaccess door. Remove any jammed paper, and close the door.
8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 9. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser. CAUTION: The fuser can be hot while the product is in use. 10. Open the jam-access door (callout 1).
11. Close the jam-access door, and push the fuser completely into the product. 12. Close the right door.
Clear jams in optional Tray 3 1. Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray-full indicator. 2. 184 Close Tray 3.
Clear jams in the lower right door (Tray 3) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door.
Improve print quality ● Print from a different software program ● Set the paper-type setting for the print job ● Check the toner-cartridge status ● Calibrate the product to align the colors ● Print a cleaning page ● Perform additional print quality troubleshooting ● Inspect the toner cartridge for damage ● Check the paper and printing environment ● Check the EconoMode settings ● Adjust color settings (Windows) ● Try a different print driver Print from a different software program Try p
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Check the paper-type setting (Mac OS X) 1. Click the File menu, and then click the Print option. 2.
Print a cleaning page 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4. Load plain letter or A4 paper when you are prompted. 5. Touch the OK button to begin the cleaning process. button. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
Section Toner cartridge 3 Black 4 Magenta ● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that group. ● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved. Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas.
Follow these steps if the entire page is too dark or too light. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab, and locate the Print Quality area. 4. If the entire page is too dark, use these settings: ● Select the 600 dpi option. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option.
6. ● None: No color theme is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Change the color options 1. From the software program, select the Print option. 2.
HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when op
Improve copy quality ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Check the image adjustment settings ● Optimize for text or pictures ● Edge-to-edge copying ● Clean the pickup rollers and separation pad in the document feeder Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. 5. Connect the power cable to an outlet, and then press the power button to turn the product on. Check the paper settings 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4.
4. Touch the — or + buttons to adjust the value for the setting, and then touch the OK button. 5. Adjust another setting, or touch the back arrow to return to the main copy menu. 6. Touch the Black or Color button to start copying. Optimize for text or pictures The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting.
Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.
Improve scan quality ● Check the scanner glass for dirt and smudges ● Clean the pickup rollers and separation pad in the document feeder Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. 3.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. 5. Connect the power cable to an outlet, and then press the power button to turn the product on. Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder cover.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. 200 Close the document-feeder cover.
Improve fax quality ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution setting ● Check the error correction setting ● Send to a different fax machine ● Clean the pickup rollers and separation pad in the document feeder ● Check the fit-to-page setting ● Check the sender's fax machine Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance.
3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4.
Check the error correction setting Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document-feeder cover.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. ENWW Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. 206 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/lj500colorMFPM570. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB flash drive ● The file does not print from the USB flash drive ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB flash drive 1. You might be using a USB flash drive or a file system that this product does not support. Save the files on a standard USB flash drive that uses File Allocation Table (FAT) file systems.
The file that you want to print is not listed in the USB Flash Drive menu 208 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single folder on the USB flash drive. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve fax problems ● Checklist for solving fax problems ● Perform a fax diagnostic test ● Fax trace report ● Fax error report printing ● Set the fax-error-correction mode ● Change the fax speed ● Solve problems sending faxes ● Solve problems receiving faxes ● Solve general fax problems Checklist for solving fax problems ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved.
3. In the For product box, enter the product model number, and then click the Go button. 4. Click the link for your operating system. 5. Scroll to the Firmware section of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version. ◦ If the versions are different, download the firmware upgrade file and upgrade the firmware on the product following the on-screen instructions.
Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Print T.30 Trace button, and then touch the Now button. button. NOTE: This procedure prints a report for the last fax job, successful or not.
3. Touch the Fax Reports button. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log. 1.
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
● d. Open the Fax Speed menu. e. Select the correct setting. Turn off the Error Correction option. a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the Off setting. button. NOTE: Turning off the Error Correction option can reduce image quality. ● If the error persists, contact HP. See www.hp.com/support/lj500colorMFPM570 or the support flyer that came in the product box.
● Check for a dial tone on the phone line by using the Start Fax button. ● Make sure that the phone line is working by disconnecting the product, connecting a telephone to the phone line, and making a voice call. ● Connect the product phone cord to a jack for another phone line, and try sending the fax again. ● Try a different phone cord. ● Send the fax at a later time. ● If the error persists, contact HP. See www.hp.com/support/lj500colorMFPM570 or the support flyer that came in the product box.
The Fax storage is full message appears ● Turn the product off then on. ● Print stored faxes that have not been printed. ● ● a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Receive Options menu. c. Select the Print Private Faxes item. d. Provide the password when the product prompts you. Delete stored faxes from memory. a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d.
The control panel displays the message "Storing page 1" and does not progress beyond that message ● Delete stored faxes from memory. a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes item. button. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a dial tone on the phone line by using the Start Fax button. 2. Turn the product off then on. 3.
Unable to use speed dials ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Dial Prefix menu. e. Select the On setting. button. Unable to use group dials ● Make sure that the fax number is valid.
d. Open the Dial Prefix menu. e. Select the On setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, manually dial the telephone number with the prefix. b. Enter the country/region code before dialing the phone number. c. Wait for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel.
An answering machine is connected to the product ● Set the Answer Mode option to the TAM setting and connect the answering machine to the “telephone” port. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the TAM setting. button. If the TAM setting is unavailable, set the Answer Mode option to the Automatic setting.
Voice mail is available on the fax line ● Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company. Contact your telephone company for information. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Distinctive Ring menu. e. Select the correct setting. ● Buy a dedicated line for faxing.
An error message displays on the control panel The No fax detected. message displays NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake and the caller hangs up, the No fax detected. message displays on the control panel. ● Ask the sender to resend the fax. ● Make sure that the telephone cord from the product is connected to the wall telephone jack. ● Try a different phone cord. ● Connect the product phone cord to a jack for another phone line.
● ● d. Open the Error Correction menu. e. Select the Off setting. Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Fax Reports menu. c. Open the Fax Activity Log menu. d. Select the Print Log Now option. If the error persists, contact HP. See www.hp.com/support/lj500colorMFPM570 or the support flyer that came in the product box.
A fax is received but does not print The Private Receive feature is on ● When the Private Receive feature is activated, received faxes are stored in memory. A password is required to print the stored faxes. ● Enter the password to print the fax. If you do not know the password, contact the product administrator. NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the memory is full.
Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction setting. a. Open the Setup Menu menu. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e.
Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. NOTE: Increasing resolution slows transmission speed. ● Turn on the Error Correction setting from the control panel. a. Open the Setup Menu menu. b. Open the Service menu. c. Open the Fax Service menu. d.
c. Open the Advanced Setup menu. d. Open the Fit to Page menu. e. Select the On setting. NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages.
Solve USB connection problems If you have connected the product directly to a computer, check the cable. 228 ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wi
● Verify that the computer and product connect to the same wireless network. ● For Mac OS X, verify that the wireless router supports Bonjour. The product does not print after the wireless configuration completes 1. Make sure that the product is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3. Make sure that the wireless network is working correctly. 4. Make sure that your computer is working correctly. If necessary, restart the computer. 5.
4. Make sure that the wireless network is working correctly. 5. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless product loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
Perform a wireless network diagnostic test From the product control panel, you can run a diagnostic test that provides information about the wireless network settings. 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus 3. ● System Setup ● Self Diagnostics button. Touch the Run Network Test button to start the test. The product prints a test page that shows test results.
Solve product software problems with Windows ● A print driver for the product is not visible in the Printer folder ● An error message was displayed during the software installation ● The product is in Ready mode, but nothing prints A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2.
f. Verify the IP address, and then click OK or Cancel. g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. a. Click Start. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f.
Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ● The print driver does not automatically set up the selected product in the Print & Fax or Print & Scan list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver i
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list. When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected.
Remove software (Windows) Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the on-screen instructions to remove the software. Windows Vista and Windows 7 ENWW 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the on-screen instructions to remove the software.
Remove software (Mac OS X) You must have administrator rights to remove the software. 240 1. Disconnect the product from the computer. 2. Open Applications. 3. Open Hewlett Packard. 4. Open HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled, restart the computer and empty the Trash.
Solve scan to email problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software. ● Make sure the product is connected to a computer or to a network.
Solve scan to network folder problems If scan to network folder problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Network Folder feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.
Index A accessories ordering 32 AirPrint 89 answer mode, setting 131 answering machines, connecting fax settings 132 anticounterfeit supplies 34 applications downloading 152 Apps menu 152 archival-quality printing 83 autoreduction settings, fax 134 B billing codes, fax using 129 bins, output locating 4 blocking faxes 132 booklets creating (Windows) 73 printing (Mac) 78 busy signals, redialing options 127 C cable, USB part number 38 canceling faxes 137 print job (Mac) 81 print job (Windows) 79 capacity Tray
dialing from a telephone 144 pauses, inserting 126 prefixes, inserting 126 redialing automatically, settings 127 tone or pulse settings 127 distinctive-ring settings 133 document feeder 99 copying two-sided documents 99 jams 174 paper-feeding problems 172 dots per inch (dpi) fax 128 double-sided copying 99, 100 double-sided printing Mac 76 Windows 60 dpi (dots per inch) fax 128 draft mode, copying 106 drivers changing paper sizes 79 changing settings (Mac) 52 changing settings (Windows) 50 paper types 17 pr
H help, control panel 10, 170 Home screen, control panel 9 HP Device Toolbox, using 156 HP Easy Color disabling 84 using 84 HP Embedded Web Server 168 changing network settings 153 changing password 162 changing product name 154 opening 153, 154, 162 HP ePrint, using 88 HP fraud Web site 34 HP Reconfiguration Utility network installation 150 HP Scan software (Mac) 111 HP Scan software (Windows) 110 HP Universal Print Driver 48 HP Utility 158 HP Utility for Mac Bonjour 158 features 158 HP Utility, Mac 158 HP
outside lines dial prefixes 126 pauses, inserting 126 P page count 11 page orientation changing (Mac) 77 page sizes scaling documents to fit (Mac) 77 scaling documents to fit (Windows) 71 pages per minute 2 pages per sheet selecting (Mac) 76 selecting (Windows) 61 paper covers, using different paper 68 fax autoreduction settings 134 first and last pages, using different paper 68 jams 172 ordering 32 selecting 190 supported sizes 14 supported types 17 paper jams.
reports, fax error 212 printing all 211 reprinting faxes 134, 147 resize documents copying 101 Mac 77 Windows 71 resolution fax 128 restoring factory-set defaults 169 right door jams 180 ring patterns 133 ring tones distinctive 133 rings-to-answer setting 132 S scale documents Mac 77 Windows 71 scaling documents copying 101 scanner glass cleaning 194, 198, 201 scanning from HP Scan software (Mac) 111 from HP Scan software (Windows) 110 OCR software 116 to email, setup 113 to network folder, setup 113 TWAIN-
jams 179 loading 26 orientation 25 Tray 3 capacity 28 jams 184, 185 loading 29 orientation 28 trays included 2 locating 4 troubleshooting checklist 166 fax error-correction setting 212 faxes 209 jams 172 Mac problems 237 network problems 229 paper feed problems 171 receive fax 219 send fax 213 USB connection 228 walk-up USB printing problems 207 Windows problems 235 wired network 229 wireless network 231 TWAIN-compliant software, scanning from 116 two-sided copying 99, 100 two-sided printing settings (Windo
*CZ271-90908* *CZ271-90908* CZ271-90908
