User's Manual

Table Of Contents
Distributor Technical Support
JUL 2001 Rev 03
xi
Distributor Technical Support
Distributors may contact Wi-LAN’s Technical Assistance Center (TAC) for technical support on Wi-LAN
products. When requesting support, please have the following information available:
Description of the problem
Configuration of the system, including equipment models, versions and serial numbers.
Antenna type and transmission cable lengths
Site information, including possible RF path problems (trees, buildings, other RF equipment in the
area)
Configuration of units (base, remote, channels used, etc.) and Link Monitor statistics
Contact Wi-LAN’s Technical Assistance Center at the numbers listed below.
Wi-LAN Product Information
To obtain information regarding Wi-LAN products, contact the Wi-LAN distributor in your region, call
1-800-258-6876 to speak with a Wi-LAN sales representative or visit our web site at www.wi-lan.com.
Publication History
Canada and USA Call toll free: 1-866-702-3375
Business hours: 7:30 a.m. to 4:30 p.m. Mountain Standard Time (GMT-7:00)
International Call: 1-403-204-2767
Business hours: 7:30 a.m. to 4:30 p.m. Mountain Standard Time (GMT-7:00)
All locations Send an e-mail message to:
techsupport@wi-lan.com
Revision Date Description
Rev 1 SEP 2000 Initial release of manual.
Rev 2 DEC 2000 Major stuctural, text formatting, and software changes to manual.
Rev 3 JUL 2001 Product name change to AWE, Rev 2 version of manual, added features.